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Home Sense

2.5 (10 reviews)
Closed • 9:30 am - 9:30 pm

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9 months ago

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1 year ago

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1 year ago

This place is just bigger and in Southlake. Nothing more nothing less. Not worth the drive from Dallas.

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1 year ago

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11 months ago

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8 months ago

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Target - Drive up ftw

Target

3.8(47 reviews)
1.1 mi•Far North
•$$

I had an extremely disappointing experience at this Target that left me embarrassed and frustrated…read more I was in the self checkout line with my children. There were about eight self checkout stations in use, and multiple carts clearly had more than ten items. As I was next in line, an employee named Eddie told me I needed to move out of self checkout and go to a register, which meant going to the back of a different line. I asked whether this was a suggestion or if I was being told to move. Another employee, Patty, then spoke up and said I was being told to move because I had more than ten items. The issue is consistency. I was not the only customer over that item count. Several others were allowed to remain in self checkout without comment. I was the only one singled out. The only obvious difference was that I had children with me. Being publicly redirected while others were ignored felt targeted, unnecessary, and frankly humiliating. The tone from both Eddie and Patty lacked basic courtesy or explanation. There was no effort to be respectful or consistent. It came across as staff convenience rather than policy, and it showed a real lack of basic human decency in how customers are treated. I have shopped at Target for years, but the quality of service at this location has noticeably declined. If rules are going to be enforced, they should be enforced fairly and respectfully. Otherwise it feels like profiling, not customer service. I am genuinely curious. Have other customers experienced this kind of treatment here, especially parents or families? Or is basic courtesy just no longer part of the experience at this store?

I am so glad I ordered through DriveUp today because it was so crowded for lunchtime on a Friday!…read moreThe parking lot was full right up to the back. But when I parked in the DriveUp space, the associate walked right up to me and handed my stuff. Super quick!

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Home Sense - deptstores - Updated May 2026

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