Highly recommend this company! Keith and his crew were fabulous! We were so impressed with his…read morework and attention to detail in our walk-in shower that we asked him to do the bathroom floors while he was here. The price was good and workmanship exceeded our expectations. I've already recommended this company to friends.

A townhome I bought a brand new one at that, had poorly installed the grout, and it was falling…read moreapart and not sealed so my tenants had a lot of issues. I called these guys and from the gecko they had Great communication, did the job on time sent me pictures. Very happy I found them.

This is purely on customer service. We needed Flooring and…read morebathroom quotes - we found them at the JC Arts festival. They called within a week to schedule our appt. They arrived promptly and were very friendly. They spent quite a bit of time taking videos and measurements. We tried to get an estimate or ballpark of the cost but they could not give us any numbers. We then spent another 30-40 mins taking videos of my bathroom area, still couldn't give us a price range. We were supposed to hear back within the following days....and no follow up, no call, no estimate. Now I am curious whatever happened to all those videos taken during the hr they spent at our home.

Very pleased with Alpharetta location of FCI-- needed a 9 year old carpet stretched. Carpet had…read morevery little wear as it's in an unused area of the house, however 2x month vacuuming caused it to stretch and bump up here and there. Eric sent out Luis and Maurilio who did a great job. Very professional and very nice men. Also, very pleased with Eric's pricing. Will definitely use them again.

I Highly recommand Custom Ceramic Tile & Marble, Sixto is a master tile installer, he is very hard…read moreworking and pays very close attention to detail. He's the only tile Installer I will use, I use him on all my tile jobs.

We are very pleased with all the work that CCT&M have done for us so far. We are in the middle of…read morea remodel and everything that Sixto has done has been done with the utmost care and precision. His workmanship is excellent and he always has a very clean and tidy site. Would highly recommend.

Giovanni's Tile Design has absolutely superior customer service!…read more My wife and I recently visited the store and were warmly welcomed by two very knowledgeable staff. We have had a problem with our bathroom tile (not installed by Giovann's) always appearing "dirty". No matter what we used, we could never seem to get the tile fully clean. The two staff members listened carefully and recommended using a product the store carried to clean the tile. They said to try it out and if it worked, they then would charge us for the cleaner. Wow! Really? Not charge us unless it worked? That is is truly rare customer service and trust! Well, their tile cleaner worked!!! And we were more than happy to pay them for it! We are two very satisfied customers. Thank you Giovanni's! John & Sue

Excellent customer service trying to match previous tile. Very knowledgeable! Order arrived on…read moretime.

I just purchased a house that had 3 bathrooms and a shower pan that needed re-tiling…read more I looked at dozens of photos on yelp and gave handled by Daniel a call - soo glad I did he was professional- punctual and a very good price he handled ALL of the tile work in a short amount of time and they all look amazing Do not hesitate- this is the company you want.

Meet your new handyman! I recently had my shower re-tiled…read more Daniel (and Jeremy) were amazing in getting the job done fast and efficiently. Daniel was honest in his pricing and never tried to up-charge me unnecessarily features or "problems". They found the source of the leak quickly and were able to get the job done without any issues. They even came back out (on a holiday) to fix the shower door because it was old and didn't charge an additional fee. I highly recommend Daniel for all your bathroom/handyman needs!

These people really stand behind their products. I have ordered products multiple times over the…read moreyears and never had a problem with their marble. However, this time the Carrara was beautiful, but there was an issue with cracks in the other marble I ordered. They promptly made it right. Thank you for the great customer service.

I ordered $8,500 in Calacatta gold marble tile from this company. The mosaic tile sheets are from…read moredifferent lots and some of the sheets absorbed moisture and completely discolored after grouting and left my shower floor looking like a checker board. I sent the company photos and they gave me a 50% refund on the mosaic tile but I'm left with a shower floor that I need to pay to rip up. Really disappointed.

Avilio did a fantastic job on our kitchen backsplash demo and tiling. They worked diligently and…read moregot the job done quickly for a great price. We are very happy for the results and will be sure to consider Escalante Tile for any future tiling needs! Thank you!!

Avilio was very prompt with his estimate and very fair. His response time was excellent. Excellent…read morevalue and quality work. He takes his time to make sure everything is done to perfection. He is an expert craftsman.

Huge thank you for the amazing work on our shower! The tile repair, resealing, and new caulking…read morelook fantastic. Professional, thorough, and such a great experience from start to finish. Highly recommend!

Highly recommend! Miguel finished one bathroom and it he did such an amazing job that I asked him…read moredo the other bathroom. I wasn't planning to do anything with the 2nd bathroom but he did such quality work with the first one I didn't want to wait and possibly not get him for the second one. The Grout Medic overall was professional. They are very communicative, punctual, and their estimates and pricing are reasonable. I HIGHLY recommend the company and strongly suggest asking for Miguel.

I met my parents at this Dunwoody location to assist them with design choices for three bathrooms…read moreand their kitchen. The copper pipes recently burst in several places in their home causing enough damage to warrant the start of extensive renovations. Parking on a Saturday was easy and ample. The store is clean and has a huge selection of tiles and decor. The significant number of mockup bathrooms and kitchens provided great inspiration. The staff was masked and sanitizer was available. The bathrooms were clean. The staff was attentive without being overbearing. Our assigned designer Twila was great and explained the services and products available. Tiles and decor from inexpensive to high end expensive were available. We look forward to our renovations and recommend this location!

I am a licensed residential remodeller in the state of Georgia and I have been using The Tile Shop…read morefor as long as they have been in Atlanta. I have been following Kevin Hope around. He is now the manager at the perimeter store. He and his team are responsive in a timely manner, professional knowledgeable, and they go out of their way to help me and I've noticed they help all their customers the same way truly a great place to shop.

My contact went on a long vacation which I don't have a problem with but her backup would not…read morereturn my call or my contractor's calls. The tile was delivered broken after taking a month to get here so they had to order more. The grout I'm not sure was ever ordered but was not there with the tile and it was ordered at the same time.

***SAVE YOUR MONEY AND GO SOMEWHERE THAT APPRECIATES YOUR BUSINESS***…read more Don't be captivated by the tile selection in this store. Yes, they do have beautiful options, but once they get your money you will be forgotten about and receive ZERO customer service. I was working on a kitchen remodel and the designers helped me to find some accent tile as well as trim pieces to match the statement tile I purchased from Floor & Décor. THAT'S WHEN MY GOOD EXPERIENCE ENDS! My tile did not arrive in the window of time I was given. I wasn't even notified. I called in to check the delivery status and low and behold, my tile had been received, but no one had cared enough to notify me. While picking up my tile I discover the wrong trim pieces were received. (If you're thinking this is no big deal, please read more reviews and you will see that this is a common error TinT has been making for years, yet they have done nothing to prevent it from happening. Also found out the same thing happened to my neighbor.) After days of calling and emailing the Store Manager, I finally received an email back from her stating my tile is estimated to be received in 9 days. You would think that I was in good hands now that I am dealing with the Store Manager, but you would be wrong. 9 days came and went and still no word from TinT. After waiting an additional 5 days I asked for an update and AGAIN my tile was sitting there, but NO ONE cared enough to notify me. I brought my dissatisfaction with their service to my designers attention and her response was "If we had sku numbers and tracking then that would be great, but we don't". Really?!? They caused me to delay my tile installer 3 times due to their continued carelessness and this is their response? To say I am disappointed would be an understatement. This is a high end store where customers are paying premium prices, so to receive this low level of customer service blows my mind. I spent ¼ of the price at Floor & Décor and received 1000% better service. PLEASE take your hard earned money to a store that values their customers!!!