My wife and I ordered a bed from another Brick location but ended up cancelling the order a few…read moredays later due to a negative experience. (I'll just leave it at that.) SO.. We stopped by the Guelph location and Jesse Bosco was the only salesperson working that evening. Despite it clearly being a "long day" for him and that we were asking a lot (at that point we were looking for a king bed that was already in-stock i.e. immediately available, at a specific firmness level, and relatively within our budget range), he took care of us. We ended up with a much better deal overall on a bed very similar to our original purchase, and Jesse was able to include a mattress protector with the bed purchase. We rarely leave somewhere as impressed with service and effort as we were that day. For a product that people probably buy less often than a vehicle or other large purchase, I wouldn't hesitate to go there again down the road. 10/10 recommend the Brick in Guelph, even though the store itself is not as fancy/renovated as other locations, the staff there are top tier. Speak with Jesse and he will take care of you.

CANNOT say enough nice things about the Sales People here. Came in for one specific item and left…read morewith a superior item. Hats off to Charles who stepped up and always had time to take my call. Delivery guys were TWO HOURS early and well within the time window. Will definitely buy here again in the future.

Excellent service. Had to drive 11/2 hours to pick up a door. Home depot would not ship to a closer…read morestore. Called the store in Waterloo and Russell picked out our product and had it waiting at service desk when we arrived.He met us at counter as soon as we arrive. He is very professional and courteous as was our checkout clerk.Wish all your employees at other stores ie Woodstock , London had the customer service skills your Waterloo store has. Thanks again Russell !!!!

I had a great visit yesterday at the waterloo location, on king street…read more I went to get some information on custom blinds. I dealt with Amie. she was very knowledgeable about the product, friendly and helpful. I got my blind ordered with the right care and understanding. I highly recommend, if you need blinds see Amie. Thank you Amie great job.

The owner went over and above to assist us. We bought a Benchmark riding mower from this store, we…read morehad problems with the cutting blades not engaging properly. We called Benchmarks customer service 3 times and no one answered the phone, we left messages every time and we did not receive a phone call back. Would not recommend them at all. Terrible service! The owner of Plattsville Home Hardware, Dave, tried to assist us, unfortunately could not. We returned mower this morning, without a problem. Dave and the staff were very professional and assisted my husband, without a question. We highly recommend this store

After shopping around for 4 months and doing my research i decided to go with Top Choice for my…read moresectional couch. The furniture rep Harry was helpful and very knowledgable. He took me through the entire process and made sure the couch was to our specifictions. Harry knows the industry and it shows. Top Choice went above and beyond to accomodate some of my requests and if there was a concern they wasted to time finding a solution. They have a great selection of furniture to go along with their electronics and i will be using them for all of my future furniture, electronics and appliance needs. Great experience.

My chest freezer stopped working with no warning; Hassan was able to set me up with a new one and…read moreget it delivered on the SAME DAY! Good quality brand, good price and FANTASTIC customer service. Thanks for your help!

BEWARE - Poor customer service and dishonesty…read more We bought an LG refrigerator from Canadian Discount Appliances, 808 Courtland Ave E, Kitchener, on January 26. About an hour later, we called to request a refund after finding a better option at Costco with free delivery. The store said a full refund was not possible because delivery was already scheduled, but they agreed to refund $50 back to my Mastercard to match Costco's free delivery. Delivery was scheduled for the next day between 8-11am, and we specifically requested a 15-minute call before arrival, which was agreed to. No one called. At 2pm, we were told deliveries were delayed. Around 4:30pm, the delivery driver called yelling, screaming, claiming we didn't open the door--despite never calling ahead. His behavior toward my husband was rude and unprofessional. As of February 6, the promised $50 refund back to my Mastercard was still not issued. When we called the store, the manager was hostile, made false accusations, refused to listen, and hung up. The store manager made statements that were untrue to justify refusing the $50 refund. Very disappointing experience. Poor communication, unprofessional conduct, and unresolved refund. Save yourself the headache and shop at a reputable big-box store instead.

Our washer quit yesterday, so within a few hours we were selecting a replacement we knew we would…read morebe happy with. Service from the minute we walked in the door, through to delivery to our house this afternoon was excellent, including interpersonal skills.