Do NOT order anything from these people and expect it to have been ordered. it's always always…read moresomething with them ; always every time. Last Wednesday I ordered a part transfer from a store 15 miles away and was told ,"no problem ; call tomorrow we should have it". I call today and not only do they not have it, they put me on hold for 7 minutes, then 11 minutes as they " handle" 2 customers AS IF we EVER are standing in line for 7 or 11 minutes. (LIE FOR NO REASON). Then, I call the next nearest store, they tell me "yea I'm on the phone with them now please hold.". 7 minutes later it turns out the Palandale store tells the ceres guy (on the phone) that A TOTALLY DIFFERENT MODESTO STORE THAT NEVER EVEN HAD THE ITEM has lost the item.... good job guys. This is just one of the maybe 4 issues in the last year. The last time was me asking them to charge two batteries. one was charged (the bad 1) and one was a good battery that was never charged as I asked them to do and they said they would do. THEY ARE DISHONEST EVERY CHANCE THEY GET.

Jose was great. Very helpful and honest. He helped me install my new car battery. Great customer…read moreservice

Kevin was so wonderful not only pleasant but he put my windshield wipers on for me. He was very…read morepersonal. Great service. Will recommend to anyone.

thank you to the amazing manager that helped me install my new wipers, i am so grateful…read more i told a women over the phone i purchased them last week, and if i can bring them in to be installed, unfortunately she argued with me, even though i told her they were purchased through auto zone. i have work and was only available today to bring them. she still told me no. i still came to the store after another hour of trying to figure out how to install them. he came out to help me, but as he's coming out she's complaining that she already told me no over the phone. he fixed them for me in less than 5 minutes. it's sad that i was constantly denied, and being treated like a liar from this person, i work full time and had the confidence to replace them myself, but i couldn't figure it out, sadly she was so rude. so i write this review as a thank you to the manager that stepped up and helped me for a quick moment, a quick act of kindness really does a long way.

Angie assisted me in finding windshield wipers, was extremely helpful, and very nice! She took her…read moretime and made sure I got the correct wipers and even helped me install them! Everyone there seemed very friendly and helpful! This place is great! Thanks Angie!

went very well the worker was very respectful and nice and did not need much help with the help i…read moreasked for

AutoZone is always consistent. Been going to the various AutoZone's around town for years. Was…read morehaving issues with my car battery, drove over, the employees were friendly and helpful. Ended up buying a new battery. Definitely will be back.

They're always helpful direct me to the right place. They've even come and check my battery and run…read morea check system check for free. Great people seem to do a great job. I've done business there for years.

Don't order anything to have it shipped there, they will lose it and have you waiting on the phone…read morefor 11 minutes supposedly working with another customer. I asked them to charge a battery for me , nobody charged it and I was told it was bad. it was a good battery that was never charged when I asked. I'm sure they are now looking for the lost item AND NOT working with a customer for 12 minutes (both of them). Who stands in line for 13 minutes? Now it was "lost in transit"... AND NOW the other autozone that has nothing to do with this (Mchenry) just got the blame. Wonderful guys.

They replaced out batteries when they were at the end of the warranty and gave us replacements. The…read morereplacements only lasted 3 months and wouldn't honor the new batteries even though the only lasted 3 months. Very poor service and been going there for years. Will no longer be a customer. Do not recommend

Bad customer service,the guy with the acne was rude and didnt let me usecmy reward points saying it…read morewill take an hour before the rewards enter the system.not a good shopping location

I needed oil for my vehicle before a road trip and they didn't have a filter so I had to do it…read moremyself but a young gentleman Richard came to help me and he was so great when it came to his customer service.

This place is only about a mile from my house so it's my go to auto parts store. They have a reward…read moresystem that after you spend so many times you get a credit which I like. They have a little bit of everything in here but more than anything, they have what I need to do my own oil changes along with filters. I do like the car manuals where you can look up the model number that you need for the brand that you use and the make and model of your car.

Tona (I hope I spelled that right) was so helpful and patient. He went the extra mile to make sure…read morewe had what we needed to get my car running. Thank you again for so much help!

I have never been an automobile person, but within my community, it's evident that a lot of the…read moreresidents here fix their own cars which require a lot of car parts and services. AutoZone does provide exceptional customer service unlike O'Reillys. AutoZone does provide the same automobile parts like most automotive parts store. But I do have to say, their employee at the AutoZone at this location was pretty above average. I walked in. They welcomed me and one of the female employees was very observant that I was lost looking for an item which she directed where I needed to go and within seconds, I was checking out or as it took me five minutes at O'Reillys and yet they never made any contact with me. I should've known better from past experiences to bring all my automobile needs to AutoZone, which I will have to remember for future. Quality of service: A*** Quality of product: average Price: $- $$

Went to get a new car battery. They installed it for you. It was quick and easy…read more First time at this location and I am happy with the service.

This auto shop is the definition of looting a burning house. If you're in bad luck and it starts to…read moresnow when you arrive Yosemite, you'll have to pay $180 for the snow chains, at least 3 times of normal market price here.

Lady answered the phone and was Rude and unprofessional asked if she can look something up for me…read moreunder my number she had to keep asking me to repeat myself because her background was loud with two people talking so close to her and rather telling me please wait computer is loading she sits there quiet so I repeat what I'm calling for she reply's with attitude like I'm bugging her tells me hold on the computer is loading then proceeds to tell me that account isn't coming up I told her are you sure and repeated the number and she says with attitude again yup there's nothing under that number it's not coming up. I know this is incorrect because I've had that account under my number for 5yrs. I'll never call or come to any of these stores

Just had a horrific experience in this store . Just because a worker saw me open my return bag to…read moremake sure the receipt was in it she accused me of stealing . They were speaking to eachother in Spanish not knowing that I am Spanish speaking . The manager apologized after he found out it was not true. I will never step foot in that store again.

I told myself I was never going to go back to AutoZone because of the Poor Customer service. I gave…read morethem a second change and yet again i'm disappointed. I can't believe I had to wait over 15 min so someone could help me at the register. After a long line of people waiting a mechanic shows up and they leave the register to help him instead of the paying customers . If I could give autozone A negating -10 I would. I'm going to call Corporate Office and make a complaint. I will no longer shop a autozone, I'm taking my business to O'reilly's Auto Parts.