It has been years since we had an insurance agent who went to great effort to take care of us, make…read moreus feel like our business mattered, and seemed to care that we were comfortable and all questions answered. Stacy, in the St Augustine office accomplished this......as a first time client of Allstate, because of Stacy, I am totally impressed.

I've been with Allstate for over 20 years and Linda Ventura is, by far, the best agent I've ever…read morehad! She definitely goes over and beyond what's expected!

I highly recommend Dennis Holtz -agent-who knows his product lines and is able to continue looking…read morefor the "best" policy given your criteria. For me it was cost of home insurance without loss of coverage. I'm a teacher and we're the LOWEST paid teachers in the US! My previous company was hiking my cost by 31.5%!!! I could not absorb that. Dennis to the rescue. And, he's a nice guy who I enjoyed doing business with.

Thompson Baker doesn't make enough with their business or with their $15 per car weekend parking so…read morethey have to charge the handicapped to park as well. I pray the extra $15 they get from the handicapped will save them from bankruptcy.

I was shopping for homeowners insurance and had a short interview with a representative at VyStar…read moreCredit Union. I was told a sales rep would be reaching out to me, but no one ever followed up. Since I never heard back from anyone, I ended up going with another company. Honestly, unbelievable customer service.

Shapiro Insurance Group was a LIFE SAVER! Our previous insurance company in Florida filed for…read morebankruptsy and I had to quickly find another insurer for our rental property. Mary Ann Bailey with Shapiro was able to insure the property at a reasonable rate very quickly. We feel very fortunate to have such a GREAT COMPANY taking care of us!

Working with Andrew Carle was an excellent experience. He walked us through every option for health…read moreinsurance with zero stress. His guidance was thorough, clear and tailored to our needs. Responsive and patient with all our questions, I feel he got us the best plan at a reasonable rate. Highly recommend him for his professionalism and attentiveness.

Very helpful. I was looking for home insurance which they do not do but recommended I contact…read moreThompson Baker which turned out well. Thx for the recommendation. When I need health insurance, I'll go to Bailey Group.

Working with Petrona has been incredible! I feel so fortunate that my neighbor recommended her to…read moreme. She made getting set up with insurance so much easier for me. Her knowledgeable and calm demeanor was so good for me when I was going through a turbulent time. I highly recommend Petrona and the insurance services she provides!

What a professional to do business with. Her patience and follow through are unmatched in today's…read moreworld. She shared great options that other agents didn't mention. Tyvm for your dedication to helping others!

Once again, we found ourselves in need of insurance--this time for a boat. Victoria was patient…read morewith us throughout the entire process, was easy to correspond with , and worked hard to find us the best plan to fit our needs and budget! I cannot recommend ACI enough!

If you're looking for a great insurance office please come by this office to check them out…read more The ladies inside are friendly and very professional. They will go above and beyond to help you out. They can get you a quote very quickly. They always return calls promptly and are easy to deal with. We refer all our friends here. They try and make sure we always get the best rates They are a full service insurance agency that will give you dependable and honest advice.

I am a snowbird staying in Florida during the winter months. Yesterday my car broke down about 12…read moremiles from where I am staying. I had forgotten my cell phone so a nice lady in the store called AAA for me. Unfortnatelyi the driver could not find me and did not show up. St Augustine AAA was close by so I walked down here and talked to the nicest lady named Robin. She recalled car service and used her cell phone for contact. After office hours she came and stayed with me until service arrived. I have never met such a kind and thoughtful person. Not only is she a great employee, she is a wonderful person. She definitely restored my faith in humanity! Thank you Robin and thank you AAA for having such a special employee! Kathy P

Needed Maps for our trip. Beckie J .did an Excellent job for us to plan our trip. Best service…read moreI've had in a long time in anything theses days. Ty for your patience and kindness. A++ Glad to be a AAA member because of her.

Awesome small family business. All the women there were incredible and helpful. I was very…read morecomfortable and found it very easy to ask for explanations and information for me to make a clear informed decision. They were able to get me insurance cheaper than anyone I tried to saved me 50% monthly. Thanks

From the owner: Leigh Insurance Agency is a family-owned insurance company located in St. Augustine, Florida. Our…read moregoal is to help Florida residents find fair and easy-to-understand insurance policies - whether it's auto insurance, home insurance, life insurance or a bundled policy. The Leigh Insurance family can write policies from a number of well-known insurance companies - but we provide the personal touch you and your family deserve. Our customers are part of our family and we are committed to making your needs our number one priority. Contact Leigh Insurance for a customized FREE quote and make the Leigh Insurance family part of your family.

Terrible customer service. Don't call back. Fails to follow simple instructions like "cancel my…read morepolicy" so you have to call the carrier directly. Avoid if you don't want to waste a ton of time calling and re-calling.

The owner of this Brightway location goes above and beyond to satisfy her customers. She provides…read morecompetitive quotes and is willing to shop around to find the best possible rate. We have used Anastasia Ryan for years and will continue to use her for all of our insurance needs.--

I've been with this agency for years, but since Joe left, customer service has gone downhill…read more My auto policy was supposedly canceled effective June 15, 2026. I called the office on June 16 because my payment hadn't come out, and the front desk employee said everything was fine. I didn't learn about the cancellation until I called about my July payment, when I was told my premium would increase by $200 per month to reinstate coverage. I asked to speak with my agent but never got a call back. Instead, I spoke with Brenda, who stated she's "been doing this for 30 years and can assist me just the same". Super unhelpful and quoted me $570 per month for one car. When I said Progressive had quoted me $270 less per month, she dismissed it as a new customer discount. What concerns me most is that I never received a phone call, text, or email about the cancellation. The only notice I got was postmarked June 25, 2026, even though it said the policy was canceled effective June 15, 2026. Brenda also said they would send me to collections if I didn't pay. As a long-time customer, I expected much better communication and service. I will be reporting this to Florida Office of Insurance Regulation. Hope you guys can get new staff!

Very uncompetitive pricing. People are very nice but their rates are really high. I would suggest…read moreshopping around for a better price.