It has been years since we had an insurance agent who went to great effort to take care of us, make…read moreus feel like our business mattered, and seemed to care that we were comfortable and all questions answered. Stacy, in the St Augustine office accomplished this......as a first time client of Allstate, because of Stacy, I am totally impressed.

I've been with Allstate for over 20 years and Linda Ventura is, by far, the best agent I've ever…read morehad! She definitely goes over and beyond what's expected!

I have been a customer of Herbie Wiles for the last few years and I must admit I had a less than…read morepositive experience to begin with. Since then, I can't say enough about these people. Doug Wiles is a class act. Expect nothing but the best service and advice from him. I can tell you I couldn't recommend anyone any higher. Truly, a gentleman of the first order and his folks do a great job as well. L thanks DOUG. It's nice to know. I have a team like yours behind me. Work with these people with confidence.

run away from this place they have been over charging me for home owners ins for over three years…read more hiking the price 1000.00 to 1200.00 dollars a year for 3 yrs straight. when i asked them if they could find a better rate they said they could not.

Working with Andrew Carle was an excellent experience. He walked us through every option for health…read moreinsurance with zero stress. His guidance was thorough, clear and tailored to our needs. Responsive and patient with all our questions, I feel he got us the best plan at a reasonable rate. Highly recommend him for his professionalism and attentiveness.

Very helpful. I was looking for home insurance which they do not do but recommended I contact…read moreThompson Baker which turned out well. Thx for the recommendation. When I need health insurance, I'll go to Bailey Group.

Monica at Brightway is one the BEST service providers I know. She and her staff are friendly,…read moreattentive and easily available for all your insurance needs. I recommend highly you calling her!!!

Poor service from Brightway/Casey Agency. After my home policy nearly tripled, I adv in writing I…read morewant to cancel. No action taken and no response to multiple emails by my agent, Lori Stamper (and not the first experience like this). After a week of non-response, I finally got a hold of Brightway so I could call the carrier directly who confirmed no action taken by Brightway to cancel. Brightway is unsympathetic to the fact that their inaction is costing their clients money. I also had to call my car insurance carrier directly to get a lower rate. If you have to call the carriers directly...what is the point of using an agency? Andrea from Customer Service is finally helping me to get the home insurance cancellation done properly and has taken time to call me back and work with the carrier, which has entailed about an hour of our time. So perhaps not "all" customer service is bad...but it shouldn't have come to this point in the first place.

They write all lines of insurance including Auto, Home, Renters, Motor Home, Boats. Saved…read more myself by re-writing the homeowners insurance policy.

I am a snowbird staying in Florida during the winter months. Yesterday my car broke down about 12…read moremiles from where I am staying. I had forgotten my cell phone so a nice lady in the store called AAA for me. Unfortnatelyi the driver could not find me and did not show up. St Augustine AAA was close by so I walked down here and talked to the nicest lady named Robin. She recalled car service and used her cell phone for contact. After office hours she came and stayed with me until service arrived. I have never met such a kind and thoughtful person. Not only is she a great employee, she is a wonderful person. She definitely restored my faith in humanity! Thank you Robin and thank you AAA for having such a special employee! Kathy P

Needed Maps for our trip. Beckie J .did an Excellent job for us to plan our trip. Best service…read moreI've had in a long time in anything theses days. Ty for your patience and kindness. A++ Glad to be a AAA member because of her.

I highly recommend Dennis Holtz -agent-who knows his product lines and is able to continue looking…read morefor the "best" policy given your criteria. For me it was cost of home insurance without loss of coverage. I'm a teacher and we're the LOWEST paid teachers in the US! My previous company was hiking my cost by 31.5%!!! I could not absorb that. Dennis to the rescue. And, he's a nice guy who I enjoyed doing business with.

Thompson Baker doesn't make enough with their business or with their $15 per car weekend parking so…read morethey have to charge the handicapped to park as well. I pray the extra $15 they get from the handicapped will save them from bankruptcy.

I was shopping for homeowners insurance and had a short interview with a representative at VyStar…read moreCredit Union. I was told a sales rep would be reaching out to me, but no one ever followed up. Since I never heard back from anyone, I ended up going with another company. Honestly, unbelievable customer service.

Shapiro Insurance Group was a LIFE SAVER! Our previous insurance company in Florida filed for…read morebankruptsy and I had to quickly find another insurer for our rental property. Mary Ann Bailey with Shapiro was able to insure the property at a reasonable rate very quickly. We feel very fortunate to have such a GREAT COMPANY taking care of us!

Once again, we found ourselves in need of insurance--this time for a boat. Victoria was patient…read morewith us throughout the entire process, was easy to correspond with , and worked hard to find us the best plan to fit our needs and budget! I cannot recommend ACI enough!

If you're looking for a great insurance office please come by this office to check them out…read more The ladies inside are friendly and very professional. They will go above and beyond to help you out. They can get you a quote very quickly. They always return calls promptly and are easy to deal with. We refer all our friends here. They try and make sure we always get the best rates They are a full service insurance agency that will give you dependable and honest advice.