Very helpful Personnel. Do not hesitate to ask them anything. You might hesitate to ask, but don't. They will help you. read more

Talk about efficiency....seriously. Looking to renew your license, take a driving test, etc.? Come to this location, you won't be sorry. I walked up to the window and the gentleman was as friendly as can be. He gave me a number and I had a seat. I only waited about 10 minutes and then they called my number. I walked to the window, told the woman what I needed done and she was on our way to helping. She even let me know that since I was previously a Florida resident, she was able to apply some of the fees I had paid years ago to my current transaction. Honestly, I don't remember the woman's name who helped, but she was just a gem. Kind, efficient, and just lovely. After about 15-20 minutes, I was on my way with my new registration and license. Pros: -Kind and efficient customer service -Clean location -Well organized -Good location Cons: -My inability to take a good license photo Tips: -Get there early to avoid wait times. read more

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Talk about efficiency....seriously. Looking to renew your license, take a driving test, etc.? Come to this location, you won't be sorry. I walked up to the window and the gentleman was as friendly as can be. He gave me a number and I had a seat. I only waited about 10 minutes and then they called my number. I walked to the window, told the woman what I needed done and she was on our way to helping. She even let me know that since I was previously a Florida resident, she was able to apply some of the fees I had paid years ago to my current transaction. Honestly, I don't remember the woman's name who helped, but she was just a gem. Kind, efficient, and just lovely. After about 15-20 minutes, I was on my way with my new registration and license. Pros: -Kind and efficient customer service -Clean location -Well organized -Good location Cons: -My inability to take a good license photo Tips: -Get there early to avoid wait times. read more

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Awesome incredible service. This is absolutely the best ran government agency I have ever encountered. Several times over the last 18 months I have had to use their service. It does not matter if you are the main branch or at one of the annex offices. The employees always great you with a smile and quick efficient service. They treat you like you are a customer and they are there to service you. I have always been treated with respect and courtesy. I was in on 5/30/24 and the lobby was full, yet none of the employees seemed stressed or treated me any different than always. Helen at lane #3 waited on me and I had many tax bills to pay for, several different locations and last two years taxes due. She helped me to get it organized, the payments made per location and all while smiling and acting like it was no big deal. Some of our local businesses could take lessons on how to treat customers from them. The only place I can think of who has this kind of great service consistently is Chick-fil-A. read more

I've been to both this location in downtown St Augustine and the new location in Ponte Vedra Beach. Both are highly efficient with machines vending tickets once you enter. The downtown office is more crowded, but the wait is quite tolerable. The people that have helped me in the past were friendly and efficient. I'm sure it beats anything offered by Duval County:/ The Ponte Vedra branch runs on a similar system, with the addition of a series of faces at each station, running from mad to happy, which the agent prompts you to push, depending on the wait time you experienced. As there were only three others besides me in that part of the building, I must have waited about 7 minutes before my number was called. The agent, a woman, looked pretty surly as I approached and greeted her. She was all business. Didn't look up or attempt small talk. As I noticed the faces on the wall, I was hoping these would pertain to the service I was receiving. Not a chance. At the end of my transaction, she asked me to press a button. Good thing this was pertaining to wait time only. Every other time I've had contact with county personnel, it's been pleasant. Therefore the four stars. Hope it was just an off day for her. read more