Total scam. We were loyal customers of this Brightway Insurance location for several years. They…read morehiked our premium to $7,200 this year. After researching we learned that a wind mitigation inspection could help us qualify for discounts. So we paid for and got the inspection and submitted it. Instead of a discount they sent us a revised premium notice of $7,800. We got on the phone and within 20 minutes found better coverage with a lower deductible through Kin Insurance with a $5,700 premium. Stay away from the thiefs at Brightway.

I have used Brightway Insurance PVB for a little over ten years after they were recommended to me…read more I've used them to obtain homeowners insurance and an umbrella policy. Recently I contacted them to research auto insurance options after my existing policy greatly increased. Chris Huebener, who's been my point of contact the entire time, quickly researched options and recommended I stay with my existing insurer as it was the lowest price. I was very impressed they didn't try to steer me to another insurer just for a potential commission. I highly recommend Brightway for researching the best insurance options for you. You won't regret it!

Dan shopped me a great rate and got me what I needed in a timely fashion which helped with a mail…read moreaway closing. Has dropped a line the last couple of weeks to just check in. I highly recommend Moran Ins.

Brittany Kestner with Moran Insurance is the very best insurance agent! She was a gem to work with…read moreand went above and beyond to help me with my home and auto insurance needs. She is incredibly knowledgeable about the various insurances and got myself and my Mom fantastic rates saving us a lot of money! Brittany is very professional, intelligent, efficient and kind! I highly recommend Brittany and Moran Insurance! Carole and Alison Hines

from the moment, Emily answered the phone her friendly upbeat response made me calmer. She went…read moreabove and beyond in customer service to help me. I would like to say this is the exception, but it is the norm for Edie Williams office. every time I have called have helped me with such a caring attitude. Emily, for going the extra mile and helping me.

This agency is very unresponsive. They do not return phone calls or texts, and make no effort to…read morehelp the customer resolve issues. I was very disappointed as we had State Farm insurance in Connecticut for years with exceptional service. I cannot recommend this agency.

I have never attempted to make a claim my entire life. But we had two straight line winds during…read morehurricane season that lifted much of the entire roof (shingles), and St. John's was swift and direct about timelines and coverages. When I moved here, they were touted as the best in the area "if" you could get them to cover you. They came through on my claim for the roof replacement, and I will be with them for as long as they will have me for a client. I want everyone to know that St. John's gets 5-stars for listening to our concerns, urgency to get the roof evaluated to not incur further damages, and receive a coverage check to install the new one within in 1 week. Everyone was extremely courteous, respectful, compassionate, kind and helpful throughout the entire ordeal. We are a grateful family.

After more than a decade with this agency, I'm ready to leave. Once a great, independent group of…read moretalented and helpful people, they've recently sold out to a statewide syndicate based in Destin. The reliable folks I've dealt with here are gone. What I get now are a boatload of excuses about why it takes weeks to get attention to a simple issue. "We're just so overstaffed, I can't get to your problem more quickly." That's what I hear when they fail to call back as promised and I have to chase them. Fortunately, there are plenty of other choices. I suggest you explore them if you're looking to do more than write and mail premium checks and never need quality service.