The wait time to speak to an agent just to get something electronically sent is ridiculous! I've…read morebeen on hold for 3 hours now and counting even while writing this review! I'm ready to cancel my policy and I just opened it today!!!!!!!!! I wouldn't even give it one star if it would have a zero!!!!!!!

9 months later. Still no resolution with Progressive. Pick any other insurance company. Not this…read moreone...

What an amazing team!!! I was car shopping and called numerous times for quotes. Everyone was…read moreextremely helpful. I finally found a car, bought it, and got a great insurance rate.

I'm very happy with this agency. I have been with State Farm insurance for 20 years so since I was…read more15. I have moved a bit and transferred, but this was the first time in about 10 years that I actually spoke to my agent. I called the main number a few weeks ago and got the complete run around before they finally told me that Florida insurance needed to be done with a local person. I called this office to get everything transferred from Tallahassee. It was about 5 minutes until they were closing and I spoke with Dan Cox who was so understanding and incredibly nice - also very personable. I was really stressed out and he made everything very simple. I needed to transfer my auto to Jax and add renters insurance as I was moving in the next day. It was chaos and he made it very simple and it was well-priced. I spoke to Shannon Olson a few days later. She was also really nice and personable. It was nice to actually talk to the people in my local office and I'm very happy I went with them. I would recommend this office if you want to talk to humans and get things resolved instead of hearing automated voices and getting mad.

I've been with USAA for 20 years until today. Israel Vargas was very professional and informative…read more He found a policy with better coverage and way cheaper than the one I had with USAA. Also, he even answered my emails after working hours. Thank you very much for your help and dedication. Estuve con USAA por 20 años hasta hoy. Israel Vargas fue muy profesional e informativo. El encontró una póliza con mejor cobertura y mucha más económica que la que tenía con USAA. También respondió mis mensajes fuera de horas laborables. Muchas gracias por tu ayuda y dedicación.

Quick and helpful. Called and was able to be premium rate for home owners from prior quote…read moreelsewhere. Highly recommend.

It required at least 1 star, they deserve zero. Ron Hilton owner, is rude, unknowedgeable,…read moreunhelpful. Emails, voice mails, text messages go unanswered. My subject line in an email become "Still in business". I have never had such poor service from an agent in my life, nor one so unequivocally ignorant of what is going on. I wouldn't recommentd them to anyone for any amount of money.

I love working with Leslie, she is always there for me when I need help with my insurance needs.read more

I've had State Farm for 8 years, 4 of them with this office and they've been excellent! I had a bad…read moreexperience with another office in another state, but no issues here. Highly recommend.

From the owner: Welcome. I'm Craig Dewhurst, your Good Neighbor and local State Farm Agent for over 25 years. I…read moregrew up in the Jacksonville area, am a current resident of World Golf Village in Saint Augustine, and love to give back to my community. I currently serve as a business partner for several St. Johns County schools and local youth sports, and serve on the St. Johns County Traffic Safety Team. I am also a proud Alumni of Florida State University and serve on the Seminole Boosters National Board. Before becoming a State Farm Insurance agent, I worked for State Farm in Catastrophe Operations, where I saw firsthand State Farm's desire and ability to help people when they needed it the most. Because of State Farm's significant financial strength, we can be confident they will continue to provide in times of need. I knew this was the company I wanted to work with and whose products I wanted to provide to my customers and community. I opened my agency doors on July 1, 2000 and have been helping customers ever since. I am thrilled to have the privilege of owning a business in my community . I have a dedicated team of licensed insurance representatives who are committed to providing our customers with personalized service and care. With their knowledge of the vast number of State Farm insurance products, they are uniquely positioned to work with you to understand your goals and identify ways to help protect them. And they are local and live in the same communities you do - St...

TJ Anderson was my agent and came highly recommended from a friend. He has been super helpful in…read moregetting me quoted and covered for my business. He offered me several options. I was impressed with the prompt service and tailored quote. I plan on getting a quote to hopefully switch my home and auto soon.

Shifty!!!! We have had Allstate for over 30 years-- our agent retired, and we were contacted by…read morethis agency. We were quoted a price for our boat insurance, added in our vehicles, and still have our home with them. We paid the year's policy in full as always, and now seven months have passed and this Allstate agency contacted us via letter to say we need to pay more for the boat or we will be cancelled. They said it was because we did not have our vehicles with them in 2024????? What has that got to do with anything? We supposedly got the "discount" due to adding the vehicles NOW. Do not deal with this office!!! We had to pay the additional monies or have the policy cancel, so they have us over a barrel. Dropped the vehicle insurance, (3 cars and a bike) and paid the additional on the boat. Ye olde bait and switch tactic. I will be leaving this info anywhere I can, on as many platforms as possible. NEVER have we dealt with an agency as dishonest. This agency is not BBB accredited-- no wonder.

Luis Vienrich is a snake, do yourself and favor and do Not do business with him and his agency. I…read morehad auto insurance with his agency for 2 years and notified him in writing by email to cancel. I asked how did I get a refund and had "plug-in to return". He confirmed the policy was cancelled when it was Not. I had to get corporate involved. He ignored my questions and I had to figure it all out on myself. I do Not recommend this agency. Definitely no customer service at this agency and this is the second time I have experienced NO customer service by following through.

Text, email, call and call and call.................... HORRIBLE. Wish I NEVER dealt with these…read moreliteral deadbeats. - One star is too much........... LOUSY, HORRIBLE, are better discriptors than "not good"

Can't even return a phone call - good luck getting anything done with this company. The owner will…read morejust blow you off.

Kim is very professional, helpful and knowledgeable. She can answer any questions you have about…read moreinsurance. Highly recommended!!

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage you may want. Serving the St Augustine, FL area since 2020, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.