This business is NOT open & STILL scheduling appointments & demanding deposits to schedule. The…read morephone number is out of service (busy signal) & notes it's a Belchertown phone number. I filed a police report today! Should NOT be taking money or scheduling appointments for a business that's closed!

I drove by almost daily and decided it was time to come in. They are open on Sunday!!! I came on…read morefor a manicure and pedicure. Lalla is the owner, and she did my pedicure. Wilmarie took great care of me and my nails. Firstly, the care and time that was taken were superb. I wasn't rushed and got to enjoy the experience. Look at this color!!!! These are MY nails, no tips put on. They took the care with taking off the gel tips that I had on previously. Oh, and you can converse in English, Spanish, AND French!!! I have found my new nail salon. It's close by and so convenient.

I've been coming here for a couple of years and always leave happy. Great quality, reasonable…read moreprices, and online booking!

I was very specific when I went in for mani-pedi, I wanted to keep the length on my fingernails,…read morethey were long and healthy and that's why I wanted a manicure. She said she was just going to trim them, she cut over a 1/4" off then, after smoothing the edges, literally started grinding my nail surface! I wasn't getting acrylic nails, just polish. I also didn't see any of the tools coming out of sterilized packs. I won't go back and definitely can't recommend

This is my second time since they opened. I had made an appointment through Facebook Messenger…read morewhich was convenient and they were very responsive to my request of day and time. I arrived on the day and time of my appointment and was seated right away. I had a nice experience with the jelly pedicure-it was a really neat science project as well. The nail tech was too rough with the callus remover, the one that looks like a cheese grater, and ended up cutting me really badly. He was super apologetic and kept apologizing throughout my manicure. The gel manicure was fine at the time. What really put me off when paying with the manager is that he knew what happened to my foot and never offered any type of money off. The tech had talked me into a paraffin wax for my feet for $10, that would have been a nice freebie. I am not the type of person that would cause holy hell and expect more. The receptionist was very nice and put more anti bacterial on my foot and tended to it with more bandaids after I paid for my overpriced experience. THEN, about 2 hours later my thumb and pointer finger looked like the gel was melting off, it was coming off of the nail. I Facebook messaged them about what was happening and asked if I could go in first thing next day and was not responded to same day. The next day I decided to just show up to have the two nails fixed. I was told to go to same tech that performed the work the day prior. The manager didn't really show any empathy nor, did he ask about my foot. The tech was very nice and apologetic once again and did look at my foot. It looked a lot worse than when it happened. He fixed up my nails and sent me on my way. By the way, they responded to my FB messenger inquiry today, 2 days after I explained there was a problem. I have zero issue with the nail tech and again, mistakes happen. I feel as though the manager just cared about swiping my credit card before looking at my foot or showing any concern. Update: pedicure is still holding strong 5 days later, but the gel manicure did not fair so well. The top gel coat is peeling very badly.

Got my nails done on Saturday. They were all chipped by Monday. I called and asked for my money…read moreback, but they said no. The only thing they could do was fix my nails, but why would I wanna go back if they're just gonna break again horrible service customers were at other I do not recommend this place.

Came in it was nice at first ... got charged for a spa treatment when I wanted the third one on the…read morepackage paper ... she didn't even speak to me about what package I wanted she assumed which one and said okay not even understanding what I wanted got zero hot stones ..... show her a picture of my toes I wanted instead of admitting she couldn't do it and I tell her it looks nothing like the picture she pats my leg tells me calm down ? First of all don't touch my leg secondly my toes look nothing like the picture to the point another woman tried to come over to help with attitude as well and still nothing like the picture . I came for a mani pedi but I ended up just getting gel on my real nails which was charged over 60$ for diamonds that don't even stay on it's been a couple days and I have only two left . I tipped extra BUT IM NEVER COMING BACK HERE if your simple and don't care to have what you want then come here but the service 1 out of 5 they just want money clearly . VERY DISSATISFIED .

The owner looks like she doesn't like her job and my nails looked ass not worth $50 for acrylic…read morenails. Should've done it myself.

I had to give a star because there's no -0... Thee worst place I've ever been to.My first time…read morecoming here was last week and They just be doing anything and overly charge you. expect a tip for half a job, I went in for a fill and the "tech" put builder glue over acrylic. my fill look as if I needed a fill over my refill it was terrible I had to go home and file my nails down and the paint job was if a 1st grader did it. 0/10 would not recommend coming here. This is an establishment for older people who don't care too much about how their nails look or for a regular manicure. The owner is unprofessional as well. I would never step foot in here again. I had a better chance of my dog giving me a fill in. Horrible. The ratings are definitely their family because there's no way they are still open with that much stars. close up shop thank you.

Went here for a pedicure which was pretty good if not pricey. I asked for a full set which I would…read morehave assumed meant acrylics using premade tips. What I got is something I've never had before and came out pretty terrible in my opinion. A gel was used with a piece of paper to shape each nail. I paid $90 plus tip for these lumpy misshaped witch claws. I was hoping for classy, coffin French tips. Had to ask for reshaping a few times because the nails were all lopsided and pointing in different directions, until another tech came in to try to salvage. I'm due for a fill, it being 2 weeks later, but not sure if I would give this salon another try. It looks like I let my nephew learn how to do acrylics and let him have at it, and I'm frankly embarrassed and hiding my hands. The only positive feedback is that these things are NOT coming off or lifting up. If I could get the same seal to the nail with pretty nails I would go back every time.

Pro's - fast & cheap Con's - dusty and staff lacks simple…read moreconvo, no trendy polish colors

I went to get a fill cause I have acrylics and one of them was coming off and the woman doing my…read morenails started pulling it off painfully and using a tool to cut it off. My nail broke and started bleeding from this and she drilled over my bloody nail so I ended up telling her I don't want her touching the nail anymore and to leave it alone since it was bleeding. She said she can go over it so she put the acrylic nail over my real nail showing that she could just do it anyway but I told her not to and she just put that nail back into the box after putting it on top of my bloody finger.

The pedicure with regular pink polish was nice. The gel nails with blue polish looked too bulky as…read morein too many coats so they almost looked like fake glued on nails. The service was good overall, cost was on the high side.

Don't recommend they rushed my pedicure and over charged me and didn't even message my feet it says…read moreoutside $28 for a pedicure why charge me $40 and $10 for the ugliest French tip! All there products are dirty and don't look sanitary

Rebecca is extremely professional and first time getting waxed made me feel so comfortable and at…read moreease. She knows her stuff and will answer any questions without making you feel like you're aggravating her. She did an amazing job. Already re booked to see her again. If you need a wax she's your woman whether it's your first time or hundredth. You won't leave disappointed!

Updated: I returned three days later for a Norvell Sunless tan, the owner Shelly did an amazing…read morejob. I came out looking like I just left the beach, not orange at all, and all for only $35!!! Still the only salon for me! Simply amazing! After having my very first hair process done at Ochoa and then coming here, this is the only place I will ever go to. Not to mention the HUGE difference in price. Ochoa quoted me a full highlight to start at $124 and go up from there and said it would definitely be more because of my long hair, well the Finishing Touch starts at $75 for a full highlight and charged me $78 when it was all said and done even with my long hair. I love the color I got done at the Finishing Touch and it's the only salon I will go to from now on, not to mention their great prices! I'm in love with this place and will be returning as much as possible. They do everything there too, hair, nails, tan, waxing, ear candling, manicure pedicure, massage, you name it they do it, a true salon and spa!

Been going there for years now mostly for hair but have done lashes in the past. Tina is the best…read moremy hair always looks great and easy to take care of

I've been looking for a new salon and was hoping to find a keeper, unfortunately this place is…read moredefinitely not that. First of all, I own that I made a mistake. This is a mistake that I have never made before; I missed my appointment. The second I realized, I called and apologized profusely and explained what happened. It was completely unintentional and I felt terribly. it was the end of an absolutely crazy week and my brain was scrambled. The woman I spoke to was nice about it and rescheduled me. What she failed to tell me is that they were going to charge my card for $165. The next week when I saw the charge on my account, I called them and left a message. Three days later, I called again and left another message. Three days later, again. I wanted to make sure that charge was for my upcoming appointment, since no one had expressed to me that I was going to be charged a cancellation fee. Mind you, I would understand 50 or even $75 but to charge the full amount of the appointment is extreme to me I felt really bad that I messed up, but it's unacceptable to just charge your card when you could easily enough notify the person that you were going to do so. They didn't get back to me for two weeks. When she did finally get back to me, she said that this was the cancellation policy and insisted that I had that information before hand. I explained that I was not going to be able to afford another appointment due to this charge. She said this was coming from the owner and that was that. Look, I know I wasted the time of the stylist, and I feel really bad for that. But this is the first time in my life this happened and it was not intentional. Their lack of communication and lack of compassion is why I won't be ever patronizing this business. They could've had long-term business from me had they done a good job, but instead, they chose to take my cancellation fee and run. Not so smart if you ask me.