I went to get a fill cause I have acrylics and one of them was coming off and the woman doing my nails started pulling it off painfully and using a tool to cut it off. My nail broke and started bleeding from this and she drilled over my bloody nail so I ended up telling her I don't want her touching the nail anymore and to leave it alone since it was bleeding. She said she can go over it so she put the acrylic nail over my real nail showing that she could just do it anyway but I told her not to and she just put that nail back into the box after putting it on top of my bloody finger. read more

Pro's - fast & cheap Con's - dusty and staff lacks simple convo, no trendy polish colors read more

I went in for a pedicure with my boyfriend's sister and mom. The physical space I would rate one star. It is very unpleasant to be in. I was in a constant state of anxiety. It was completely cluttered with random decor statues and other mis-mashed items. The service I did receive and the quality of pedicure I would rate four stars. I definitely felt rushed in and out in my chair, but the attention to detail and how long my pedicure has lasted makes me give this review three stars rather than zero. The biggest frustration of my trip: my boyfriend's mom was told to leave the drying station for another customer to dry their nails, just after sitting down. It really ruined the trip. Also was obvious that the customer who paid more for gels and pedicure was getting treated higher than my boyfriend's mom. If you are going alone, wanting to not deal with the madness of the Holyoke Mall, along with saving a few bucks, then I would go here. read more

I have been at several nail salons when a friend introduced me to Kim's salon. I have been going to this salon for years now. Kim will fit you in but it's better if you call and make an appointment. I have seen Kim's make transformations which were great to see. I have been happy with my pedicures and manicures because I like custom designs and have never had a problem as long as I get Tina. The cost is a bit high. read more

I was recommended this nail salon by an acquaintance. At first sight this salon gave me instant anxiety. It's dark and unwelcoming. I reluctantly sat down for a pedicure. The older lady gave me an ok pedicure but spent nearly no time exfoliating my feet. In the end the paint came out good so that's a plus. Then I asked for a gel paint manicure. A different girl did it and acted like she couldn't be bothered with me. She was extremely unfriendly which made me super uncomfortable. She brought over a shallow bowl of cold water for me to soak my nails in. She trimmed my cuticles and painted my nails. That's it. No warm water soak, no hand massage, no lotion...nothing. It was the worst manicure I've ever had. In the end both paint jobs were good but the experience was awful! I will never go back. read more

This place is awful the young girl maybe 13 sits you at a pedi chair then doesn't tell you how long I'm sitting her for 30 min and she says oh there's two people in front of you...when I asked if someone was going to assist me, she mumbled and looked lost not happy will not be returning read more

There's always a wait. The owner is sassy. Critiques my short nails. I like them that way. It's a hit or miss for acrylics depending who you get. read more

I love this place, the have great service and also do the best work in western mass. Before finally finding Kim's nail I went to multiple places and they didn't do a good job. When I finally found Kim's nail salon I felt in heaven; I have recommended this place to others and they love just like me. Becky and Emma are the greatest read more

While it's nice to get in and out quickly, I couldn't shake the feeling that I was being rushed through assembly line style. Their work was rushed and inexact. I know they work hard, but instead of leaving feeling pampered I felt bad for making them work so hard. This is the fast food equivalent of nail salons. I won't be back. read more

Horrible last experience after going there for more than 5 yrs, I stopped going for like 1 yr because of financial issues. When I finally went back, I Got charged $37 for an acrylic refill! Never again! And when Kim asked Becky to do my nails her response was "why me?" I'm going to make sure I let all my friends and family know. read more

I really liked Kelly at this salon. I called in December to make an appointment and she was gone. They would not tell me a long standing customer where she went. Kelly is at Lucky Nails in Northampton if you are looking for her! read more

The prices at are fair and I never have a problem with their color choices and quality of work. The reason I give them three stars is the long wait times- if you are so busy, can't you hire more people? This place, like all nail salon's, needs a face lift, and definitely a receptionist. And just now, as I have been writing this review & waiting for my pedicure, Kim comes over and seats me. Care from the owner certainly changes it to 4 stars. read more

Brace yourself because this one is going to be a long one. Every single time I go to this salon I try to be super nice and respectful, I spend a lot of money and I tip very well. Although they know who I am, they still treat me really bad, they kinda brush me off like if I'm a nobody even though I spend a lot of money there, and I tip extreamly well. Sometimes I think they don't like Hispanics. That's besides the point though. My story goes like this: I usually get my nails done with the lady who sits on table #1, but she's not always there. So many times, I have to settle for who I can get, which I don't mind as long as the person is nice. Anyways; the last 3 times I've gotten 2 diff girls. These 2 diff girls are always super rude, and one of them was super rough. All 3 of these girls have cut me very bad. Yes even my regular girl has cut me many times. I have sensitive skin and they should know this by now, and I also make sure I let them know too. The first time with my regular girl she cut me once and wasn't so bad. But she didn't apologize or bother to disinfect it. I discounted money off her tip. Second girl; the woman was super rude and super rough. She was pulling my hand really hard, she had a face and she cut me 4 times. When she first cut me she cut under my nail, OUCH.! I told her I had sensitive skin. She just looked at me like I was stupid and then started talking in her language and they all started laughing, like wth is so funny about me getting cut?. When it came to the color, she got mad at me because I only wanted to do clear, and she wanted me to do a pinkish clear. When I insisted on doing clear gel she seemed very bothered and proceeded to be rough with me. When she started doing my cuticles she was going way too high, and I told her to please be careful again because she was hurting me. She didn't listen and she cut me 3 more times. My fingers were bleeding so much for a while. And when she was cleaning off my blood she put a face of disgust, and she began to roughly clean it off and was pushing back at my cuticles very hard. She was really hurting me and I told her to stop several times until I had to just pull my hand away. She did apologize but she was not sincere. For a whole week straight I couldn't wash my hands without pain or even wash my own hair. I cried.! The third girl: I went the woman was nice but she cut me too man. And she cut me really bad with the nail file. She apologized but had a smirk on her face like if she was amused. Smh.! When she was finished I told her I wanted to tell her and Kim something. I wanted to tell Kim what had happened the last time, and I wanted to show her pictures. I told the woman who did my nails the story while my gel dried up and she kept smiling like smirking like if what I was telling her was funny. Man I am super respectful and I pay good money and they treated me like that. On top of that Kim didn't want to come talk to me and see the pictures of my cut up fingers. All this and I didn't even get a discount or a sincere apology. Oh and another thing, Not all of them disinfect their tools the right way, and once a woman tried using dirty cuticle cutters on me. I felt so bad, and after all this I will NOT be going back. I will spend my money with a Hispanic who actually has a love for what she does and who can treat me with gentleness and respect. And someone who actually has a license because I don't think that all of those girls are licensed. This is really sad and I cried twice after leaving that place 2 diff times because of the way I was treated and because my hands hurt so bad. Do not go here if you have sensitive skin like me. And if they treat you bad don't go back because we spend a lot of money. I bet you my Latina girls would do a way better job and would treat you with decently and respect. #rantover read more

Avoid this place unless you really have no other choice! The energy is just so negative. My manicurist didn't greet me, make eye contact, left me sitting at the dryer forever. I looked around & everyone there - clients and staff, looked angry and stressed. To their credit, both the manicure and pedicure were well done. read more

A friend and I made 5:30 appointments. We arrived on time. I was seated at 5:45 (no big deal). Another woman who had a 5:30 appointment wasn't sat until 6:15 and my friend was sat until 6:20. When I said something to the woman doing my nails when she was finished, she said they had a lot of walk ins and emergencies... This is not acceptable. If you are not able to accommodate people at a certain time tell them that do not have them come in and wait 45 minutes. Also, the woman who did my nails rushed through and ended up knicking my skin on two different fingers. read more

A little rough and lacked a massage with pedi and mani... but the place was clean and the owner friendly. 47 $ for pedi and shellac mani

I came in for a pedicure on a Sunday, Waited to be seated in a chair about 20 minutes. Once I was seated, I was left with my feet soaking in water for about 15 minutes. The woman finally came over to me, did not speak a word, was very rough when cutting around my cuticles, then after putting lotion on my feet and legs she put me back in water WITHOUT wiping the lotion off! My pedicure lasted all of 15-20 minutes in total. I was seated under the dryer for another 20 minutes, nobody ever came to check on me or tell me I was all set. I put my shoes on and as I walked back up to the front, 3 employees got up from their chair and rushed to the counter to take my money as if I was going to walk out without paying. I pretty much paid $33 to get my toes painted. Never again! read more

I came in with a friend to simply get a pedicure. They sat us down at the pedicure chair right away and that's when the problem started. I waited for over 30 mins while my friend got her pedicure right next me to me. No one came over to help me or anything. My feel just sat in cold water getting pruney. No one apologize when they finally came over. When they came over my friend's pedicure was complete. Mine lasted a total of 15 mins after my 30 min wait in cold water. My pedicure didn't even come out that great. I was highly disappointed by my experience and will not be returning. read more

Prices are good and the manicure lasts. Im usually very happy there but appointments mean nothing. I made an appointment for my 89 yr old grandmother and after we waited over 30 minutes we left. read more

Sitting in chair as the women had finished my pedicure in 15 minutes flat from start to finish...what a waste of $25. She didn't even wipe the lotion off my nails they are sure to peel in a day! Save your money!! read more

They do a decent job, but the customer service is terrible. They don't keep track of who comes on first when it comes to wait times, and will take the people who's spending more money ahead of you even if you've been waiting for 45 minutes. I ONLY come here when I'm desperate. Wouldn't recommend to a friend. read more

Walking in the door my mother and I were greated by a 14 year old who the owner said she was "babysitting". We both got a mani and a pedi. After our pedicures were done my mom got her nails done and I had to wait a half hour for my nail tech to come in because she was late for work. While waiting The 14 year old took my nail polish off. I got shalack for my nails they looked really good the first day, but after the second day they were already pealing. As i was getting my nails done the 14 year old girl gave a manicure to two other girls that were there. A few things that i noticed while there was that they reused disposible gloves while doing pedicures, and I watched my nail tech take her tools from a previous pedicure, without washing them, and use them on me. Id say a few of their methods arent up to OSHA standards. read more

As I was at this past experience at this nail salon, I was not pleased. I have come here before and the experiences were always very good, not a long wait, and I was always treated with respect, but this time the mood was off. I moved in every chair they would put me in, but I was still put last. The workers continued to take other customers before me and not treat me with gratitude. As I waited for my turn with these women, I was splashed with water while a customer was receiving her pedicure. I was disgusted and was not apologize to, but laughed at. By the worker and her customer. I proceeded to walk out and was told by the person I went with that they were still mocking me. They are no longer keeping me as a customer for their actions being so negative. read more

Only giving 1 star because I have to give something. I should have read reviews before I came. Now, I work at a salon so I know how a fill should be done. I specifically asked for an acrylic fill 3 times but for whatever reason, the nail technician felt the need to put gel after I told her not to. She made me put my hands under the uv lights 3 times for a minute each time. I can't even tell you how bad that is for your nails. When I was finished she asked if I still wanted a pedicure and I told her no just a polish change so my toes could match my nails. (I'm leaving for vacation in the morning and I don't have time to go elsewhere to have this fixed). She asked me why not a pedicure and I told her I'm not happy with my nails and i told her that I didn't want the gel. She proceeded to argue with me and tell me I was wrong that my nails looked great and the gel is better for your nails (which it isnt). I don't care how good they look, this isn't what I wanted. The polish is streaky and not even on top of everything! I'm beyond upset with how poor the customer service is and especially that I now have to pay for a removal when I come back from vacation and then a brand new full set. I don't right negative reviews usually, but stay FAR AWAY from this place! Royal nails in west springfield is much better! Next time I won't wait until last minute to have this done so I can go there and get the services I want. read more