Just a few hours after giving them a good review, I received poor customer service and will be taking my business elsewhere. After asking us what we want, the man at the counter tells us he has no openings. Literally asked both of us what we want and then said they couldn't help us. Didn't offer a wait time, a different day, or anything. Overall a great place to get your nails done. Some techs are definitely better than others. Between my daughter and we've been about a dozen times and there was only one time I wasn't 100% satisfied. This is the only place I go to in the Rockwall area. My daughter has tried others and they are never as good as Hollywood. read more

Hollywood Nail & Spa - One of the times I had a design done. Love them. - Nail Salons Near Me - Rockwall, Texas

Showed up two hours before closing. Their doors were locked lights turned off. No sign.

Definitely not impressed and left with an infected toenail. Went here with a small wedding party. I felt like they were rushing us and with rushing did a poor job. We were all not very satisfied with the results of our pedicures. All of us ended bleeding due to a cut or cutting the nail way to short. Will not be going back and do not recommend. read more

Awful! They charged $40 for a shellac toe polish change. Did not even have the decency to use cuticle oil. I will never step foot in the establishment again: read more

Hollywood Nail & Spa - Mail - Nail Salons Near Me - Rockwall, Texas

Great little nail salon tucked away in the harbor. I had Sophia and Holly and they were wonderful. I felt like they really took their time and had great attention to detail. Not to mention their massages both were wonderful. I went ahead and splurged and got the organic wine pedicure but just a regular manicure. It would be a fun place to go for a mother daughter pedicure if you have little ones. They have a tiny hello kitty spa chair so cute!!!! Really close to lots of bars and restaurants and a Great Lake view if you are looking to make a day out of it. My only recommendation to the business would be invest in a better red wine--cab or Pinot noir. My red wine was very sweet. read more

I decided to visit this salon despite some of the negative yelp reviews. (I was informed that management has changed in the last year, so I decided to give it a try.) I walked in on a Monday afternoon and for an hour, I was the only customer. It smelled wonderful inside, none of the typical fumes. The atmosphere was great! Quiet spa music and mood lighting. My nail tech (Jenny) gave me one of the best pedicures I've had in years. She was gentle, took her time, and made sure I liked everything when she was done. I'll definitely be back! read more

The salon is beautiful, but my nail tech definitely needs more training! My SNS manicure was not done well at all, nor were my toes. My nail beds are uneven and the sns apparently was not applied correctly. When I run my fingers through my hair, strands get stuck under my nail! I have never had this happen! I was there visiting so I can't return for a redo. I'm disappointed. It was a waste of money. read more

Hollywood Nail & Spa - Uneven SNS application - Nail Salons Near Me - Rockwall, Texas

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I'm visiting family here in Texas coming from Virginia. My sister recommended Hollywood N &S and tech Shane. It is without doubt the best gel pedicure I have ever had! Everyone was friendly, cost was in line with what I usually pay and the care was expert. Wish I could take them home! read more

I had an appointment to get waxed here and after I showed up they told me the technician who does the waxing left for the day. Um, you couldn't call me? Don't waste your time driving to your appointment, it might be be there when you get there! read more

Please do yourself a favor and get your mani-pedi somewhere else. The ONLY good thing about this place is that it's right on the lake. Where shall I begin? I'll start with the LACK OF CUSTOMER SERVICE. I don't think I have been into any establishment with this horrible of customer relations. Walk in and NO ONE, I mean NO ONE even looked up. Then after I said something, THEY STILL ACTED AS IF WE WERE NOT STANDING THERE. Finally after getting some kind of attention, the one that I got had nothing to say. She just started working. Didn't even look up. They only seemed VERY INTERESTED in me when I decided that I wanted to get my toes done also. UGHHHHH, I'm so done with this review...THIS PLACE IS NOT A FRIENDLY PLACE TO GO TO. NOT TO MENTION THE HIGH ASS PRICES THEY ARE CHARGING. read more

Location: amazing Atmosphere: amazing Prices: TOO EXPENSIVE Customer service: NO. They lied to me about prices as well as didn't care to ask if I was okay with that and tried to push me into a seat. Just no. Service: Will never know because it's just not worth the price or pushiness. read more

I do not know why so many people wrote negative reviews. I have had many pedicures and manicures here and they always do a great job. The pedicure experience is not the most fantastic one I have ever had, but you get what you pay for. If you want the experience of a 120.00 pedicure then go to a spa and get one. Michelle is my tech and she is funny and takes her time to make sure it's a good job. I have had the same set of nails on for over a month and have had them filled once and they have not lifted or cracked at all. Give them a try and realize again get what you pay for. read more

I have to be honest, I HATE leaving negative reviews, especially for small businesses, but I really feel this is important for people to know. I was going to this salon with my friend for YEARS. We loved Shane, Tammy, and Lena. They always did a good job and we would leave without having sat there for hours on end for a dip manicure. Well, I don't know if anyone realizes this, but they're under new management. We went a few weeks ago and my friend had a nail tech and she said "that was the most painful manicure I've ever had." However, her nails looked good so we went back yesterday. Both of us had dip on our nails from the previous visit, and the guy who was doing hers starts to wedge off her like hardened dip with an acrylic tip. She said "ow" and then he did it again, but this time it ripped off the top of her nail... literally rule #1 of what you aren't supposed to do to get a nail off. You're supposed to use acetone... a nail drill... you know? And then he kept trying to do something with her bloody nail... that he just ripped off... even though she asked him not to many times since her finger was incredibly tender... from having her nail ripped off. Then he would randomly pour like stuff on it to dip it and she would be like no, and then he did dip her nail in powder... her bloody nail... in the powder they use for everyone... after she said no. He called over another lady and she was like "why are you so scared" and it's like... well your buddy ripped off her nail and she expressed many times that she just didn't want to do anything with it, but you guys keep pushing her. They talk her into letting the other lady paint basically skin, since the nail was gone, just with regular polish... mind you, bloody nail... same polish that they use communally for everyone... They probably were pushing so hard because it'd look bad for them to have a girl to walk out with a bloody finger. And, finally, to add insult to injury, they gave her a whopping $5 discount and said they'll fix her nail once it heals... as if we will ever come back. I was so disgusted by the unsanitary practices and by the... I don't even know the word...unconventional practices? Torturous practices... You know, ripping someone's nail off is used as a form of torture. Either way, this place needs to go out of business ASAP. Victor did my nails and he was fine, but clearly they are not managing their employees or sanitary responsibilities well otherwise. read more

Very mad about the service we received, This place is terrible unless you get the only guy in there to do your pedicure. My wife and I paid for the most expensive pedicure twice now because the extra time for the massage. This is the second time my wife did not get a good massage for the money. I understand that I wasn't going to a massage therapist but come on. I got lucky and got the guy, he did an awesome job on my massage. The lady my wife got did an awful job on my wife. Barley massaged her at all. We will never go back there again Felt like I wasted my time and money. We were hoping the first time was just a bad experience so we figured we would give it a second chance. No third times a charm for us. read more

The customer services here are above and beyond. I absolutely love this spa. I get my lashes done every other week here and the work is superior and the prices are competitive. I wouldn't go anywhere else. read more

I recently moved to Rockwall Texas from Madison Wisconsin. I was looking for salon close to where I'm staying in Rockwall and came across Hollywood nail and spa. Shane was the person that did my nails and did an amazing job. I was in and out in a short amount of time. I called up they got me right in. read more

Thi (T) does awesome massages and he is very handsome and lighthanded so hes my first choice for pedis he didnt get irritated when i bumped my gel polish and he was so nice about it and redid it on his own. Hes my #1 at this location. read more

Probably one of the BEST pedicure and dip manicures I've ever had! Went here in a whim because it was close to our hotel and it was worth every penny!! read more

Not the type to go and write reviews on places since I'll just deal with the service either way. When it comes to me paying for my girl, it's a different story. I want the best service for her and this place did not have that. Don't know the name of the lady doing the work, she started off rushed, but when told the filling on the nails was not looking good she instantly got mad and started talking trash in her language. She then started smoothing and getting rid of the color and gel on the nails. Left my girlfriend's nails rough and not smooth at all. read more

I've been here twice since I moved to Texas. Once for my nails and once for a pedicure. I had a great experience with both and all the people there have been very friendly. I will continue to go here as my regular spot. read more

Hollywood Nail & Spa - New full set acrylic with gel color done by Sophia. She did an amazing job! - Nail Salons Near Me - Rockwall, Texas

Stop by randomly as my normal nail place was closed and was VERY HAPPY I did. There is a newer procedure called "dipping" I had 2 broken nails Jessica took her time to take my old set off of solar and do the new "dip" SO SO SO MANY colors to pick from .. Although this is a little out of my way I will make sure to come back! read more

Hollywood Nail & Spa - New colors with new dip technology by Jessica!! - Nail Salons Near Me - Rockwall, Texas

You might not want to go to this place the ppl there are rude don't speak english and do a horrible job. They yelled at my friend because they did not understand what she wanted. My friend tells her what she wants and and the lady says " ok ok ok and then never does what she wants my friend is constantly saying are you sure you know what I want and the technician says "OK OK OK. When my friend says this is not right this is not what I wanted the lady says "WHY YOU DONT TELL ME?" YELLING AT HER. So yea I will nor my friend ever be going back. read more

Very nice spa area, aesthetically pleasing. The quality of service however was just a bit under what we would have expected. Paint job on my girlfriends toenails was sloppy and blotched and then when we were done we were kind of just left to sit with no clear communication that our experience had ended. read more

Got a full set, dip from a girl named Kuie pronounced "Q". Felt that this location being on the harbor was over priced for a full set but decided to do it because it was convenient. She was very hospitable and enjoyed the conversation she held with me, however my nails look subpar. Again, I enjoyed her but probably wouldn't go back. My boyfriend got a massage there as well and said it was good but could've been better. He asked her to do it harder and in a certain spot but was ignored twice. read more

Got a gel manicure, it chipped within three days of the manicure. I was told, and upsold on the gel manicure because it would last longer. Not only did it not last longer, it was a complete waste of money. I have since gotten a gel manicure somewhere else and it lasted a little over 2 weeks. read more

I was staying at the Hilton/Dallas hotel next door to this salon and decided to walk in one morning for a mani/pedi. The place is beautiful and they took me right away. They just opened so I was the only one there at the time. I got a shellac mani and deluxe pedi for $74. Everything was great and very relaxing. There are TV's but they are on mute so that you can watch but it won't be too loud or distracting. I told my husband that they offer 60 min massages for $60 . He went after I was done and they took him right away. He said that it was really good and would go back. I recommend this salon to anyone that needs to get away and relax! read more

The place is very nice and everyone was very friendly. The pedicure I had wasn't terrible but the manicure was. The paint job looks awful and she didn't clean up my nails at all. This is the worst i have ever seen my nails after getting them done somewhere. I got this done yesterday. Sadly I'm going to another place to have them fixed. read more

I must say "BRAVO" to Hollywood Nail Salon! I am a pipeline welder and I travel the United States. In doing so I have used MANY nail salons all over for ten years. This is by far my favorite one and the best nail service I've received. Lena is a fabulous artist and very pleasant also. Everyone in the salon was courteous and professional. The salon was very clean and had a very relaxing atmosphere!! I recommend this nail salon to anyone and everyone!! #verysatifiedpipelinerwitheyeliner read more

I have wanted a natural look for my nails for a long time. My nails are thin so I have to do a dipping powder or gel. Everywhere I go I ask the nail tech if they could do a natural look for my nails with the powder and they either don't know what I'm trying to say or they say they can't do it. Well, I finally found Lena at Hollywood nails in rockwall who did exactly what I wanted! She didn't try and talk me out of it and convince me to do a color. I work in a lab and wear gloves so I need them short and I want natural. She did a pink and white dipping powder. I live in mesquite but it only takes me 10 minutes to get there. Thanks Lena for listening to what I wanted read more

Hollywood Nail & Spa - Nail Salons Near Me - Rockwall, Texas

I made an appointment based on other people's ratings... their prices online are not accurate. Kid mani and pedi with gel polish on fingers was $50.00! Other grand daughter was 70.00 for the next to the lowest pedi and mani with gel polish on nails only! Didn't tell us about up charges until they were half way finished with pedicure or I would get out of chair and say no thanks. For 4 of us it will be $280.00!! read more

This place was horrible! I went with my sister in law and my daughter. They were very rude to us and the girl that gave me a pedicure and cut me and when I said ouch she glared and told me I was fine. My toe was swollen and bleeding and hurt to put even a sock on for a couple weeks! read more

Lena is so nice and professional! I get dip nails here and they have a good selection of colors. I drive from garland to get here. There are lots of good restaurants and shops around here as well. read more

Hands down the best nail salon in rockwall or that I've ever been to. Been going here for close to 3 years.... they are AMAZINGGGG

Got a set of acrylics put on Friday afternoon. It is Monday now and five of my nails popped off. The acrylic was spread very thin and broke extremely easily. The man that did my nails painted over a hair and then proceeded to pull the hair from under the wet polish. He would set my hand down on the towel and fuzz would get on the wet polish. He kept telling me to be careful or I would ruin my nails... he cut into four of my fingers just beneath my cuticles. I asked him to be a bit more gentle and he was not. He sent me to sit with my nails under the light and just walked right out the front door! I called up to the salon a few minutes ago and the manager was very rude. I've been to this salon twice now, completely unsatisfied both times. The first time I got a pedicure. The lady broke my toenail and didn't say anything to me. I found out later that evening when putting on my shoes. If I could give this salon 0 stars, I would. I will never recommend this salon to anyone. read more

Hollywood Nail & Spa - Nail Salons Near Me - Rockwall, Texas

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Even though I read the bad reviews, I still made the mistake of trying Hollywood Nails because it was close to Ruby Tuesdays where I was having lunch. Worst pedicure ever, this lady and I believe she was the owner or manager put forth zero effort and Hollywood charges about $20 more than any other salon. Lesson Learned!!!! read more

The prices are high but you get what you pay for. My experience was great and next time I'm back in Dfw, I'll definitely go again.

Went in for a Pedicure. I chose the Hollywood Pedicure. I was asked if I wanted something to drink, I went for the wine. I did have to wait about 20 min due to it was busy. Kevin did my pedicure. It was relaxing. Loved the hot stones and hot towels. He took his time and I did not feel rushed. I will be back. read more

I work on the harbor. So I thought I would go get my nails done on a break. I walked in. No one greeted me, no one looked up. I signed in, sat down. No one even asked what service I needed. It's like I was invisible. After 5 minutes I left. I'm in the service Industry. This place has TERRIBLE CUSTOMER SERVICE. I will make sure to tell my clients NOT to go to this nail salon. read more

This by far was the best pedicure I have had!! I used to go to Platinum nails, but they treat customers as thought they are in a cattle call. Hollywood has brand new chairs. The guy Tom who did my pedicure was amazing, I will now always go to Hollywood! They take credit cards but ask that you dont include tip on the bill. read more

I have been coming here for a few years now and I have NEVER had a bad experience. The techs are friendly and very professional. I have been to other salons but this is definitely "my" place! read more