The personnel at this location are great at what they do, but they can't make a laser do what it…read morecan't, and that's remove grey hair. I had signed up via a phone salesperson who had to know, based on my given age, that I had grey hair, but she did not tell me. The minute I started treatments, the staff was forthcoming and I am certain they didn't know about the phone techniques used to part over $3,000 from me. Nevertheless, they tried. A complete waste of money.

New I would give zero stars if I could. The staff is not at…read moreall helpful. My mom and I were sold packages on a "deal", I was sold a full body package along with face and my mom was sold face, underarms and Brazilian. Out of nowhere I was told my face is not covered, and now I'm being told it was never included in our "deal" and the person who sold us the deal apparently doesn't work here anymore and sold us "maintenance packages" 1. When we were sold these packages we didn't know we were being scammed. 2. If the person doesn't work here anymore how is that our problem? 3. The staff is not being helpful at all with assisting this situation and all we are hearing is "this person doesn't work here anymore." 4. We are first time customers how was this person allowed to sell us maintenance packages? I then gave them the opportunity to let me purchase face with the current 70% off but I was denied because apparently I need to go with the "original deal" again we didn't ask to get a major discount, nor did we ask for a maintenance package. This is extremely disappointing. Highly highly unprofessional behavior from the management. When asked for a refund I was told the services already provided will be deducted at full price which is bs because again we didn't ask for a scammed discount. This company sucks and scams people. Telling us to follow our original "discount" but not actually using any discounts. Don't fall for their tricks.

Boy do I live when quality and speed go hand in hand! I was in and out in under 30 minutes for my…read morefirst sugaring appointment. That included first-visit paperwork and quality service. Laine was quick, thorough and friendly. The salon offers comfortable seating both inside and out and lots of things to look at while you wait, should you need to. They sell an assortment of cosmetics. Maybe next time I'll come early just to browse. Will be coming back for sure

Got a brow lamination that comes with a future complimentary keratin treatment to keep your brows…read moremoisturized. I also got an underarm wax. I like being able to make an appointment via text. They are very communicative and get you taken care of quickly. The spot is right past the square in downtown Rockwall. It'll be on your right in a small house. Parking in the rear. Would recommend for sure.

My husband bought me a gift card that I forgot about. Before moving from Rockwall to Oklahoma, I…read morestopped in to Juvanew and the wonderful gentleman at the front desk helped me pick out some products. Unfortunately I didn't get to utilize any services, but the kindness and level of detail provided in helping me select the right cleansers was much appreciated. Another customer was checking out at the same time as me (she had just received a facial) and her skin looked fabulous!

Amanda is great. She is very knowledgeable and talented and seems eager to stay up-to-date on the…read moreresearch involving the procedures offered.

Managers are so sweet here, store is well run and the staff is great. 10/10 experience and the…read morestaff in general is so chill as well, nice and clean will be coming back.

Best experiences at this center! The girls are always so sweet and accommodating! The wax passes…read moreare so worth it.

I've been going here for a while now and I have no complaints! I love it here and enjoy the…read moreatmosphere, I always request Kimberly because she's the best and always knows what I want and how I want it, providing me with an excellent service!

Kimberly is the BEST waxer ive ever had! I needed it done asap and she booked me same day had me…read moredone within 20 minutes. Super friendly and makes the whole experience great. 10/10 would recommend!

I don't usually write reviews, but I felt like I had to this time so others are aware of my…read moreexperience. I went in for lip filler (a full syringe) and a lip flip and paid $700. I was told the results would last a long time, but it has only been three months and the filler is already gone. That was very disappointing, especially for the price. I'm not sure what product was used, but based on my experience, I would not return. I just want to be honest so others can make an informed decision before spending their money.

** Im posting here because they had my Google one removed. They were probably able to because maybe…read moreit's considered a double review because I didn't have enough space to address their ridiculous response. I just saw the response to my review. RUINED MY FACE. I'm not able to add more to my original review or respond- so I will in a new review. I DID REACH OUT to yall. I sent you a video/pics and asked for my medical records just days after this happened and you IGNORED ME. You did not respond via text and never called. I waited 4 months before seeking additional treatment elsewhere. Im just supposed to live like that? And because I finally sought help, this is my fault? The medical gaslighting is abhorrent. You can see what I looked like.. the pictures are time stamped! I posted screen shots showing the dates on purpose because I knew you would try to avoid accountability. (See original review) Within days of the hyaluronidase injection, my face had lost considerable volume and I had extreme laxity. Yes, hyaluronidase is "commonly used" But first of all: you are using it OFF LABEL. That's 100% fact. And even though it does work on occasion for fillers, it should only be used in emergencies and by someone who knows what they are doing. Secondly, you were supposed to administer it with lidocaine which you didn't. That's why my face was on fire all night... It hurt so bad and that is what made me look into the product. At that point, I decided I didn't want more even though a nurse there suggested it. I texted her and said I went down a rabbit hole and I'm just going to live with the lumps left by the filler. Though in the back of my mind, I thought nothing bad was going happen to me but I also wasn't going to chance it by getting more. BOY WAS I WRONG. Y'all ruined my face and impacted my life for almost a year now. Thirdly: you are supposed to dilute it. You didn't do that. You injected full strength hyaluronidase into my face after using the wrong filler for that area and to this day you have no idea how much you injected into me. If you continue to blame me, I swear to God, I will have signs made, and I will stand outside your building. What you did might've been a mistake (one that should have happened- it was negligent at best) but how you're handling it now and since - is absolutely disgusting. The way that what should've been such a small thing has affected my life- You will never understand because you are too busy blaming me. You never ever tried to help me. You guys ignored me- so I figured I was on my own and now I'm also being blamed for going somewhere to get it fixed. UNREAL. I sent you videos and pictures on May 27 2023. The day prior I requested my medical records-- I was IGNORED for both. This was within days of the incident. I didn't reach back out to you until February 20, 2024 when doctors wanted to see exactly what you did. At that time you responded with a piece of paper that I'm pretty sure you filled out the day I asked. To misrepresent in your response to my original review that I waited until February 2024 to address my concerns or ask for my records is a blatant lie. But even if I had, to avoid conflict, it doesn't change what happened. But I 100% reached out to you guys several times and was ignored. Update: Google reinstated both reviews. And good for them. What is the point of having a review system if it can be manipulated. To add I have no evidence that they flagged/reported the reviews until they were removed but I can't think of who else would? But in the chance that it wasn't them, I don't wanna make any false accusations.

For the best results on Electrolisis try Lisa. I have been…read moreusing her for 2 years. After my hysterectomy I started sprouting hair everywhere! Now my face, arms, thighs, calf's , back of neck and under arms are hair free. I will never have to shave again. Lisa is hard working and her prices are reasonable.

Today was my first visit to have my chin treated and all I can say is WOW!…read more It was not uncomfortable at all folks!!! I've already booked my next treatment and plan on doing several more. Lisa is very professional and gentle:) .

I just had an incident with one of your employees Z. My daughter and I came to do threading on our…read moreeyebrows and upper lip. We walked out and my daughter said did some hair need to come off of the corner. We walked back in and told Z and she said she wants them thick and I told her yes but she likes it to come to a point at the end. When she went to take the hair off she gouged her Eyebrow and left a small bald spot in the middle of her brow. I would like for you all just to refund the brow fee as Z messed ip her brow. I called to ask for a refund and Z proceed to argue with me. She is very rude and think that she isn't wrong for purposely gouging my daughters eyebrow. I always notice when I go in that Z is arguing with the other lady with glasses. She is a bully. Angelica De La Torre

Very nice clean establishment the ladies there are very nice. I got a thread and it was so cheap…read morefor the amazing job they did. They have gained a new regular today!