I have been a customer at the Hudson location since it opened, with a couple of years hiatus when I moved away from the area. I would like to give this location 5 stars but I can't due to the service.
Regarding the store, it is clean and usually well stocked. I have only had one or two instances over the years when a product I wanted was not available. This location is smaller than some of the others, or at least seems so to me, but it has a good variety of dog food, treats and other dog related items. I can't speak to supplies for other types of pets.
The store has a do it yourself dog wash and rewards program for both the dog wash and pet food purchases. Buy so many and the next one is free. Also, as a rewards customer, after spending a certain amount you are rewarded with a gift certificate in the mail. These are nice perks.
Regarding the customer service, the people used to be quite friendly. Whoever was there would offer to help you find what you were looking for and give advice on products if asked. If you forgot your punch card, they would offer to start a new one. The people there were always very attentive and helpful. Sadly, in the last year or so I have found the service to be lacking. Some of them behave as if it's a chore wait on you or even be friendly, much less do anything extra. Hopefully the management will address this and make necessary improvements. read more