Nice store BUT one of the cashiers was thé worst and rudest person I have EVER met. I WISH I caught his name. I barely write reviews but genuinely fire him. He was talking about pregaming the shift tryna impress the girl next to him. Bro, this is hollister, not a blue collar job. He threw money at the person in front of me. Like you have one job in customer service which is being nice. When it was my turn, didn't say hi, didnt ask if I had a number, didn't tell me my total, just THREW THE CARD READER AT ME. When I payed he practically launched the bag at me. If it's helpful, he had the most annoying "surfer boy" voice. Get rid of him immediately read more

Hollister has wonderful clothes - design, fabric etc. But - their customer servicelackinn is seriously read more

Terrible service!!! Everything is about "the company policies." Tried to return at the 31st day after purchase.... "The company policies" blur!!!! Well trained! Profit making!!! Not even store credits... read more

Found a Toyota Supra T-Shirt on the mannequin. We asked a clerk to help us find one in small for my granddaughter. The clerk checked and said there were no more in stock. I asked if we could have the one on the mannequin since it was a small and that was her size. She said, "no". I asked why. She said it was pinned to the mannequin. I asked couldn't she unpin it and was told, "I'm unable to do that". I responded with, "Really?". There were 2 other clerks in the store standing behind the cash register with her. None of these young ladies would walk over and remove the t-shirt to sell to us. Incredible lack of customer service!!! We bought a pair of jorts and a T-shirt and the same clerk wanted me to sign up to earn points for future shopping. Well I'm unable to do that!!! Not going to spend my hard earned money in a place that doesn't make me feel valued. SAD!!! read more

Well, well well... I haven't stepped foot into a Hollister/Abercrombie since I was in college 15 years ago. Now I have a Preteen who loves their clothes. 1. Kudos to this particular store for hiring diversity. 2. The Asian girl with the long hair and dark grey top. Thanks for helping my daughter get the right size for her first pair of Hollister/Abercrombie Jeans But God f***ing dam I forgot how expensive it is. I walked out of there with 1 pair of jeans and 1 hoodie.... spent over $80 with my discount. Well, my preteen loves them... and I did promise her 1 more pair of jeans. read more

I really think the jeans here are well priced . Purchased a pair of dad jeans this morning . I received 20% off from a coupon I had and the jeans were 39$ . Good quality as well. The lady running the cash register this morning was very friendly. read more

As a recently hired employee, I had to wait around 3 weeks to receive a call for scheduling. This was after calling them multiple times. Not worth applying to. read more

Came here looking for clothes for my son, him being really tall and skinny I had trouble finding clothes that fit, but Alyssa was very knowledgeable helpful and really kind even after we kept bugging for extra stuff! Definitely a great experience. read more

terrible employees, the clothes were not even folded and when i began trying on a sweatshirt something scratch'd me in the back it was a clothe's pin used for the mannequin instead for the actually mannequin, and when i was checking out i reported to the "manager" and i use air quotes because she didnt even care at least give me 10 or 15 percent off!!! i am not happy with this :you have been warned read more

Hollister - Accessories Near Me - San Jose, California

I still can't believe what happened today... Dear Management, please tell your employees that it is NOT ok, to just "round up" the total amount of customers' purchase to the next dollar amount. You need to ask BEFORE you do this. I was absolutely shocked that she just did it, without asking. It's fine if I agree to donate but don't ever just take it upon yourself. It's my money that I work very hard for and maybe I don't have the means to help out. I still can't believe that this happened today... read more

I live in San Jose which is about 40 minutes from the actual city of Hollister. No clue why this store is named after a deserted farm town, especially when everything in the store is basically centered/based on Southern California. This is your typical Hollister...dark lighting, overly loud obnoxious music, the scent of Hollister perfume/cologne spread on every single article of clothing. Two things particularly annoyed me in this location: I was checking out the 50% jeans (basically the only reason I had even bothered to go into this store because prices are ridic!), and this one employee working near the jeans section srsly would not let me check out the jeans in peace. It srsly didn't even look like she had much to do, but for some reason she was like hovering over me as a browsed and I felt very uncomfortable! Also, I didn't like how nobody was working the fitting rooms. I felt like I was standing there forever waiting for a sales associate before I finally walked up to the cash register girl and asked for a room. read more

I've never been in this store before today - dragged in by my daughter. Honestly, the storefront is uninviting. Ok, so maybe this is proof that I'm officially "old" and "out of touch" because my almost-teenage daughter LOVES this place, but to me it was too dark, too loud (although not headache-inducing), and overpriced. Thankfully, my daughter is her mother's daughter in some ways - and went straight for the sale racks. Heh. My daughter found a shirt she wanted to try on, and then we had to search for the dressing rooms. This is where we crossed over to the "men's" side of the store - which really feels like "oooh, you shouldn't have your daughter over here." I think it's due to the lack of lighting. Anyway, we finally found the women's dressing rooms (which are not actually marked as such). The dressing rooms themselves are equally dark - with spotlights - but seriously I have to wonder about any store that is afraid to let you see their merchandise or see yourself in it. When it came time to pay, we had to weave our way through a maze of comfortable type chairs and footstools, and line up uncomfortably in the small space left between said pieces of furniture, while waiting for the one clerk to Very Very Slowly deal with the customers in front of us. When it was our turn, I couldn't hear the clerk and had to keep asking her to repeat herself, and then she asked if we'd taken time to check out their new line of bodycare products. Um, no. Geez, just ring up the shirt. Like, even if I was interested, I'd choose to stand in line again?! I was very happy to be done with that particular store. Shopping with my daughter was fun the rest of the time, but that store is just creepy. Overpriced (even at sale prices) and creepy at that. read more

The times are a changing and Hollister Co. seriously needs to move along with it. I swung by for some basic knits to schlum around in and found it difficult to shop as the lighting was way, way too dark. They've really got to revamp their stores because I think they'd make a heckuva lot more money if parents could enjoy the shopping experience along with their kids. (Hello, how can one try clothes on in an ill-lighted fitting room that only has ONE three prong hook and no stool???) This particular location is nice in that it has a lot of sale items, but the sale racks are fairly unorganized. I was however really stoked that I could still fit into their XS--woo! After trying on some items and finding myself looking like a fourteen year old, I decided that me and Hollister do not work out. I did score a nice high quality white beach scarf for only $12. The associates are only about fifteen or sixteen years old and were friendly enough. The sales cashier was nice and gave me an extra big bag to hold my jacket. Still, this store is only as good as the sales items and only if you can see amongst the darkness to find your goods. read more

I have wandered into this store at least half a dozen times over the years. The facade is so interesting. All surf shack looking, dark and mysterious. Cool looking place, right? Well, then you step inside... The place again, is dark. Incredibly dark for a store where you really want to see what you are buying. It's like getting dressed with the lights off so you don't wake your wife, but you have to buy the clothes instead. Rip. And my God, please... can the staff just stop spraying the cologne and perfumes they sell?!? I was in there for about two to three minutes, and my clothes still smell like their fragrances. I need to take a shower after this review so my wife will still come near me tonight. Add to all of this, for the third time today and all in the same mall: No one even said "hello" to me once in the store. Its a customer service failure HAT TRICK! Bravo Oakridge! I would throw my hat, but I would rather honor the Red Wings (usually... screw 'em. Go Sharks!) and throw a stinking octopus. Anything is better than that surf-bum spritz they call "cologne". God... it's almost like I can taste it.... ack.... read more

Since high school, I had never liked this place. The only reason I was here today was to get a present. One good thing: When I walked in, about a gazillion workers greeted me as I walked toward the cashier area. The things that aren't for me is the ambiance. The music is way too loud that I have to speak up. The lighting is ridiculously.. ridiculous. Lastly, as usual, I'm really smiley and upbeat with cashiers. This one guy.. oh my goodness. He looked at and spoke to me as if I annoyed him simply by standing there. I don't know what his deal was.. Maybe because I don't look like that generic Hollister-employee type? Who knows. read more

So today I went into the store and I had found some great merchandise that was on sale. I went to the register and waited to be help. There were four young girls at the counter waiting for the associate to look up the nearest store for that had what they wanted. Throughout the whole time there was no acknowledgement made and these girls used the spray bottle and spray it every where! They were very rude and loud making fart sound and using the spray like crazy, about 10 mins of waiting, a couple came up behind me and was waiting their turn. After a while they went to go get another associate to help, instead of helping me who was in front waiting I was ignored and the couple was helped first. This was the worst experience I ever had, the store was not busy and I do not understand how I was not acknowledge once. So I placed my merchandise back and just left. Please train the associate and get this taken care of. I will never go to this store ever again. read more

Walk into the store and it's like shopping with your eyes closed. The only things that you can see are the pictures of the models on the walls that aren't really wearing anything that they sell in the store. But, no wonder why it is so dark in there, they don't want you to see their prices! Hollister is probably one of the most expensive stores in the mall. $40 for a pair of shorts the size of underwear--no thanks. The employees aren't much help either. Some of them pretend you're not even there and will try to avoid looking you in the eye. They constantly fold clothes but their is always piles of untidy shirts and shorts everywhere! Weird.... read more

I had a bad experience the other day here! I was rung up by a rude associate. She did not bother to greet me and looked surly. This would not have made me rate this store with only one star but rather- she forgot to take a sensor off my bralette. As a retail associate myself, I ALWAYS make it a point to check for sensors and repeatedly drag clothing on the machine to check for sensors. I found it unbelievable and careless she missed a big white sensor on a small piece of clothing. This experience doesn't make me eager to shop at this location again. read more

Horrible customer service (or lack thereof)! My sister wanted to try on a shirt and was passed on from all four corners of the store because all fitting rooms were unavailable. When we finally found the available stalls, we approached one salesperson and nicely asked her to open it. She then told me to ask one of the people behind the counter to open it because she doesn't have the key. And she was so rude about it! I've worked in retail before, so I've had my fair share of prima donnas. But may I remind you missy, that you are being paid to tend to the customers. Be nice so people will buy your clothes. Needless to say, we left empty handed. read more

Over the weekend I went into the oak ridge hollister. Normally the store is very messy but there was an aura of cleanliness around the worker Harry. I was pretended to shoplift clothes for my grandma and he caught me. I was glad because I just wanted to get his attention. He is very cute and friendly. I would give hollister 3 stars but he provides 5 star quality. read more

The best part of the place is the outside decor. You have benches to sit at like you're on a patio which leads to the darker interior. I mean, sure, it's dark, but they have light where you need them and you can see the stuff just fine. it gives kind of a night at the beach mood. Music can be loud, though. There are a lot of cute things here, many with the standard embroidered lettering on the front. These are the basics, and then you have ruffly blouses, beach dresses, hoodies, and shoes. Sizes run small, so always try stuff on here. I really like the soft fabrics. Best sales are when they have additional savings off red-line items. it's always fun to try on the perfumes and see if you can distinguish one from another. read more

Some of the people that work at this particular store are stuck up idiots. There were 2 different shirts displayed on a mannequin that I wanted to try on (the ones on display were not my size). I went looking for an employee, which by the way, is hard to find because you can't tell who the hell works at the store. When I did find someone, I managed to get 3 words in when she was interrupted by another store employee. She turned away from me without an apology, came back to me and said "what?" Um yah, nice manners there. She proceeded to tell me that the clothes on display were on clearance and they did not carry them anymore. Why put clearance stuff on display? Stupid! My friend bought some clothes from here and the ditzy chick at the register added an extra item to her tab that my friend did not buy. My friend went back in the store, told the guy at the register what happened and she was given her money back without the guy checking her bag. I've never shopped here before and now I know why. Overpriced clothes and a bunch of kids running the place. Steer clear. read more

First of all, this particular review is based solely on the interaction with the staff. I only shop here for jeans, so my visits are very rare, and now I just may not go back at all. Almost every time I go there I am offered a part time, 10hr/wk job, annoying! This time in particular, the girl who approached me first asked if I needed help. I said "no thank you, I'm fine". She proceeded to ask if I ever considered working at hollister. I responded that I DID work for Abercrombie when I was a teenager, but politely said no thank you. She then said "what about as a manager?" So I chuckled, assuming she was kidding, and again said no thank you. I then helped myself to a dressing room because the entire staff, all 3 of them, were chatting and folding behind the register and I only had 2 jeans to try on. When I got to the register, the same girl asked me again "do u have a full time job?" I said yes. She asked "oh, what do u do?" I told her what I did. She said "do u like it?" At that point I'm annoyed and insulted that this little girl would continue on after I made it clear I'm Not interested in working there and this badgering was not necessary. It just reminded me how the staff at hollister, and A&F included, feels so superior to the social world that it would make total sense that a grown up woman, who happens to maybe fit the mold of an employee, would quit their stable, respectful career to work as a poster girl and fold clothes. OH HOW LUCKY I AM THAT THEY SINGLED ME OUT AND OFFERED ME A CAREER IN A PART TIME GREETER/FOLDER/CLOTHES "PUTTER BACKER" position at the mall! I would highly suggest that all youthful looking, respectful women find their jeans somewhere else. read more

If I could give them one star I would. Spent $50 on a jacket for a Christmas gift and it ripped the first 5 minutes I wore it. Brought it back to return and they won't take it because it doesn't have a tag. Even though it's within the 30 days. Wtf? Terrible terrible store and never again. read more

They have some cute items and good sales, especially when there is an additional 40% off the sale items. The biggest problem I have noticed is that many of the shirts form a tiny hole after even just one wash/dry cycle. I've bought a few seasons' worth of basics from here for my daughter and the same thing has happened with the tshirts and long sleeve tees. The sweatshirts and pants seem to be ok. I also bought her a down filled, fur trimmed hooded, coat which was a little overpriced but was on sale. It's just one of those stores that is more trendy and not high quality...I'd rather spend a little more and buy her things that last past a couple of washes, from Nordstrom. read more

I like the clothes from Hollister in general, but this location doesn't have the best customer service. Whenever I ask if they have any extra sizes in the back, they roll their eyes and aren't exactly putting it anymore near the too of their priorities. A few times I've asked for help, but they have simply rolled their eyes, given my some lazy answer, and went to go talk to friends who work there also, and go on their phones. I understand that they're hiring younger people, but they are just pretty rude and untrained. The other Hollister locations I've been to have great customer service, hopefully they'll do something about this because Oakridge is close to where I live, I do like to shop at Hollister, I would rather just have it as an enjoyable experience. read more

I feel like this is so small compared to Eastridge and of course Valley Fair but it gets the job done. I basically only but clothes when they go on sale, then I can get more, it makes sense!! So I get sweats here for working out, shorts for the hot summer days, and tanks. Anything doesn't fit my hoo haa's anymore. The staff aren't that memorable so that's why they get 5 stars. read more

I really like Hollister. The fabric on the sweatshirts and cotton shirts are the softest around. I am a mom but buy a lot of stuff for my daughters and nieces there. I never pay full price. They have so many sales over the course of the year you can almost always find a great deal. I love when they have 50 % off last marked price. They have these at least once a month. I got t shirts and cute tanks all under $10 bucks. Sweatshirts hoodies for under 15. For the quality I think it is soooo worth it. Just watch for sales and you will do great shopping there. The only negatives are that they are really really loud with the music inside and it is dark. Staff has always been helpfull. Happy shopping. read more

I LOVE THEIR JEANS! They have good clothes, with good quality, but a bit pricey. The lighting in the place is pretty bad, way to dark to shop effectively. Pretty good customer service, but the shirtless/kissing/etc. models is a bit much. read more

I was shopping here 2 days ago and the girl gave me a dirty look for looking through the jeans. Never shopping here again

I truly feel like they could do a better job with their staff.. the other day I was at the mall and I was about to pick an order up here and it was literally 8:45 on a Tuesday night and the store was already closed.. Note that they supposed to close at 9pm... I've worked in retail before and I know it can be a pain sometimes but you have to try and put a face at least when you're on the clock. The staff and environment here make me not want to shop here again. read more

I have had many problems with this paticular store's products and the employes. They are the least helpful, the least attentive, and the slowest workers ever. Although who could blame them with the intense music bursting their ear drums and no lighting to see what they are doing. At least put more lights in the dressing room so I can actually see what I'm trying on! read more

The employees of this store were of absolutely no help. I'm aware that the store has secret shoppers. Considering this, I expected service, nothing extraordinary, but just normal service. Upon entering the employees were chit chatting and lounging around. No one greeted us or even looked our way. I stood by the fitting room for a very long time waiting for someone to open a room for me. The fitting room was right next to the registers where three employees were lounging around. One male employee looked over at me and looked away. The two female employees were talking and on their phones in plain view. My boyfriend tried to wave someone down for the longest time only to be ignored. I had to yell out "excuse me" three times until I was finally acknowledged by the male employee with an rude, attitude filled response of "yea?!" Wtf you mean "yea!?" You're skinny ass saw me standing there with clothes in my hand for awhile in front of the dressing rooms. You fucken know I need a room you just looked away and ignored me you little scrawny turd. I still kept my patience and proceeded to explain that I needed a room. While one female employee was still texting, the other walked over lazily as she rolled her eyes and proceeded to say "how many items do you have" unlocked a door and quickly walked away. She didn't even count the items. The store was a mess and when I walked out of the dressing room, they were still at the registers chit chatting and on their phones. I don't expect anything extraordinary in terms of service but I do expect something. I won't be coming back to this Hollister in Westfield Oakridge Mall in San Jose ever again considering the mess and pure disregard of customer service that was filled with attitude, rudeness, and just flat out ignoring customers. Customer service was nonexistent. Not only that, they were also stuck up acting as if they were all that. Sweetie get off your fucken high horse. You work a shit retail job and no you're not cute. I don't usually make a big deal but this was seriously irritatingly ridiculous. Where are the floor managers? Where is the DM checking in on such a low service and messy store? They obviously don't give a rats ass. Considering I used to work for A&F as a teen, I know there's always at least one manager on the floor. Guess the managers and employees are all just douche idiot bitches. Seriously pissed me off. read more