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    Holiday Ice

    5.0 (1 review)

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    8 years ago

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    Carvel

    Carvel

    (21 reviews)

    $$

    Staff is very friendly and helpful! I tried a few samples before deciding on the coffee flavor,…read moremint flavor, and ice cream cake flavor. Lots of fun flavors to choose from! Parking can be a little difficult if coming around lunch time.

    Let me just say that the ice cream is great (5 stars). I have had Carvel since I was a kid and…read morehadn't come across a Carvel location in eons. In town to take out a friend's daughter attending Syracuse, we stopped in on a Friday night since she never had Carvel in her life! Customer Service (1 Star). Apparently, they close at 9 PM on a Friday night? Despite being in the store at 9 PM, the teenage twit told us they were closed and refused to serve us. I was confused. Another patron and her husband were in the store and had yet been served (they were trying to decide what they wanted) and proclaimed, "no, you are not leaving and they are going to serve you." It is time to grow up and act like an adult." Engaged in a stare down, the young girl (clearly not a lady) refused to budge. Her co-worker having at least gained some element of customer service and de-escalation training, took the 1 minute and created (2) soft serve cones and we were on our way. We enjoyed the cones in the parking lot. We observed the closing procedure from the lot. It took the (3) teens a total of 5 minutes to turn off the lights, put some covers over the ice cream and lock the doors. If I were the owner of this store, I would think seriously who I was hiring to represent the business, and I certainly wouldn't want this teenage snot serving me if it was in the middle of a shift or at closing time. I'm certainly glad I raised my daughter better than this. Note: we probably had the same snotty employee that Eugene B. encountered in his review.

    Holiday Ice - icedelivery - Updated October 2026

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