Bill and his team were great! Appreciated all their hard work on my clean out project. I can't…read morethank them enough. Would highly recommend them.

Jim and Carmela were a pleasure to deal with in our time of crisis when our well ran dry. We had…read morebeen in contact with numerous other companies (25 in total), and all either denied us help, or were booked out over a year. We we're so grateful when we called and received a timely return call, and an estimate just a couple days later. We we're most grateful to him and his crew who came so far away from their region to help us. Within a week they were at our property drilling, struck water within 6 hours (~160 feet for us), and the following day dug out 80+ feet of earth, placed all the piping, buried everything, and connected everything. Two days total and we had clear running water! Couldn't be more grateful for them!

Very responsive using FB messenger. We found them on FB Hector page. As a new home owner local…read morerecommendations are so valuable. Carmella and Larry Utter are small town owners providing an invaluable service to their community. Would definitely recommend!

Our well pump failed in the midst of the "cold snap" of 2026. We had been advised during an earlier…read moreappointment that we should not prematurely change the pump. When it failed, they would respond right away. Today, a few minutes after detecting the failure, we called Shutes. Within an hour the technicians were on their way, and the replacement was completed in a few hours. They were polite, loved our dog, and prepared a legible, clear invoice. We highly recommend them. Very pleased.

Our well pump gave up this week and we called Shutes. They were on site in a matter of hours…read more Gavin Warren did a fantastic job of troubleshooting, pump removal/replacement, and most importantly VERIFIED proper operation before leaving. This meant more work/time for him and extra adjustments to get it working right but he stayed with it to the end. Wish all contractors and trades had the level of professionalism Gavin displayed!

Good communication, fast response time, fast scheduling time, prompt arrival, quick work time,…read morefriendly, reasonable pricing, overall great value!

Still working with them, satisfied with their work ethic. I had a big job and it will take a few…read moredays.

We are more than impressed with the results of our sealing of our driveway. The boys did a complete…read moreand wonderful job. We recommend them and certainly will use them in the future.

After getting several estimated on getting my driveway repaved I decided on Dependable. Based on…read moretheir promptness and getting me a good detailed estimate on what would be done for the price. They come out and give a fair and detailed estimate of the job. Even called after a week to follow up because I had not yet made a decision. Once I decided and approved for them to do it is when i begin to have doubts. After almost 2 months of not hearing anything I called. The receptionist has no idea of the schedule and only offers she will leave a note and they will call back. The problem is I never got a call and several days later have to follow up. I was finally called and scheduled a month out further. After a couple days in the morning the crew knocked on my door and said they were in the area and could do the first part now. I said great and was very happy with having it done. Contract said to wait a week before parking the binder coat so to be sure we stayed off it for 4 weeks to be sure. Since then pieces of blacktop have been coming up and leaving marks where the tires were. We are careful not to twist the wheel or dig up the pavement but for some reason I am stomping chunks dug up back in to keep it together. The final coat was scheduled the following year however I feel by then after the winter it will be damaged much more by the time the final coat is done. Currently I have called them. Told by the receptionist the same story that she would pass them a not and he would call. A week goes by with no call so I call again. She said she would personally talk with him at the end of the day and he would call. That was four days ago and nothing. I will be following up again but this seems to be a pattern once you have signed up. At least in my particular circumstance. All I want is to find out If I can get the final coat done this year before winter as I fear the binder will not hold up through next year. This may be an isolated insolent but in my case I feel my calls have been ignored and Right now "Dependable" doesn't come to mind. I have never submitted a report like this until now but seems the only way to get some attention to this matter.

Solid equipment and very friendly people. The delivery guy Cody was also a great guy.read more

I would Not recommend Doing Business with Bronson equipment AS they out Right Lied to Me about A…read morecredit to my Credit card If we returned a towable lift three or four days early. We finished the job Early and returned it Four days early ,But they refused to abide by their agreement To credit My account (They Lied And Can't Be Trusted) Don't Trust what Ashley Sherman or any one else Says.

Excellent service and crew. Best price of all the trash haulers in Tompkins county. Highly…read morerecommended.

Had a problem with my Septic tank and gave them a call at 8am on a Friday. Received a call back…read moreat 10am and made an appointment for later that afternoon. Price estimate was given over the phone and was told it could be more depending on the size of the tank. The Lady that handled my call was very courteous and handled all my questions with easy. Please if you need any septic services in the CNY area give them a call!!!