I emailed this company to purchase a part for a water purification system because the manufacturer…read moresuggested them. It all started out fine, I asked questions, sent pictures and got responses. I was waiting on a final price for several days. I emailed and called many times. I finally got in touch by phone and provided payment by card. I received the part a week later. No receipt! No invoice! No paperwork at all. Upon installing the part, there was a piece missing. I sent an email with pictures and explanation. I received no correspondence back. I called on the phone and got no reply. I am not talking about a cheap part either. It was over $200. Since I do not live near this business, I could not even go there. I can't mail it back. I was stuck creating my own piece to replace the missing item. Are you kidding me!!

I can't say enough about Kissane. They have been so attentive & helped us get our water softener…read morerunning perfectly. They also helped add a reverse osmosis system & now our water taste like its right out of the Swiss alps. They have a top notch team & always treat us like rockstars. Much appreciation to KISSANE WATER

Dean is a great plumber with decades of experience and one of the best sense of humor of anyone you…read morehave met! Fast friendly plumber with a great attitude!

Highly recommend! Arrived when he said he would, clearly explained the requirements of the job,…read morevery knowledgeable, honest, and a lovely guy! We'll definitely use again!

Brosh will be our new septic pumping company! They were quick, professional and respectful of our…read moreproperty. I appreciate good service and they provided that! They were also reasonably priced and recommended pumping every 3 years instead of 2 since our household use had decreased. Thanks for helping us save money!

Mikey and his crew came in clutch today at my residence,response was quick, after hours! Took time…read moreto understand the issue I was having an booked me the very next day and completed my task, which he pump out my septic tank and hydro jetted my line, also camera inspected my sewer line to verify my problem, great rate for what I needed and and a stand up guy. Thnx bro for the job well done and see you in may to start the repair

Our well pump failed in the midst of the "cold snap" of 2026. We had been advised during an earlier…read moreappointment that we should not prematurely change the pump. When it failed, they would respond right away. Today, a few minutes after detecting the failure, we called Shutes. Within an hour the technicians were on their way, and the replacement was completed in a few hours. They were polite, loved our dog, and prepared a legible, clear invoice. We highly recommend them. Very pleased.

Our well pump gave up this week and we called Shutes. They were on site in a matter of hours…read more Gavin Warren did a fantastic job of troubleshooting, pump removal/replacement, and most importantly VERIFIED proper operation before leaving. This meant more work/time for him and extra adjustments to get it working right but he stayed with it to the end. Wish all contractors and trades had the level of professionalism Gavin displayed!

Was great service came to my house fast and did a great job . Was all clean and very polite to me…read more.Answered all my questions . would use them again . Thanks

Everyone I spoke with was very friendly, they offered same day or next day service if needed, and…read morethey did a great job. Highly recommend

Rudy Plumbing Tech's name was Mike and he arrived at our home at the scheduled time. He was…read morefriendly and very professional. He installed a new bathroom faucet for us in a timely manner. My wife and I were 100 percent satisfied with the job Mike did. In the future we will not hesitate to call Rudy Plumbing the next time we need work done. Happy customers from Liverpool, N.Y.

Guess I'm the lucky one. Basement drain was backing up. Called Rudy's. Tech was early. Very…read morepleasant. Paid by check,they don't take credit cards. They snaked ny drain on Friday. Tech suggested a more extensive service, but he had other apps. On Saturday ran washer and drain backed up. Called Rudy's on Monday. Asked if I could get the extensive service and pay the difference($75). Was told no but passed message to owner. Called by Rudy, best he could do was $100 off of $425. If im paying $325 I'll give it to someone else. Didn't offer to comeback out. Just guessed what he thought was wrong Sorry Rudy won't use you again

I had an appt for duct cleaning with Charles AC/Plumbing/Heating this week…read more Geno was here as scheduled - on time - previewed the furnace in the basement - and started the process of bringing in the equipment. He explained everything. He was pleasant, didn't waste any time getting the job done. Within 2 hours he had everything done. I was very impressed. He also showed me on the duct work where he had accessed - answered all my questions. I was so glad to get this project done. This Company is my definite GO TO Company!!

Called Charles for an AC Unit that would not start. Technician was present for 30 minutes to…read morereplace a capacitor. He charged $110 for Service charge and invoiced the capacitor at $385!!! He BS'd me and told me they were $350 from the supplier with a $35 warehouse fee. Copied from invoice as follows: (Dual Run Capacitor Repair/Replace/Install ­ Dual RunCapacitor. 50/5 1 $385.00) Same SUPCO capacitors list for under $20 online. Now I know why they are not listed with the BBB.

The Potter HVAC appeal is 'professional", but they are scamming customers/deceiving customers to…read moreaccept their proposal and financing as offering misleading, non existing terms of 0 % financing through Wellsfargo. Once the proposal is accepted, they email a link with no other terms than 29% Carrier Card, and the customer is misled to look into the application for other terms, and this is false. The customer is finishing with a hard inquiry on his/her credit, lowering his/her credit score, and a Wellsfargo $xx,xxx new credit which definatly increases the DTI ratio. In other words, Potter HVAV is messing the credit of good people.... Be aware of it.

Thieves and scammers! Charged us $690 for 46 minutes of work plus materials ($75.). When I…read morequestioned Rick, he said he charged me $340 to go pick up a part. That is known as a scam. Why would they carry ANY parts on the van if they could charge the homeowner an extra hour to go pick it up? So, what should have been a 45-minute job costing about $300, it turned into one BIG scam. If you have a bunch of money just sitting around, go with these guys. If not, STAY AWAY, thieves and scammers!