Very fast response time, quick diagnosis and repair, Tyler and Jackson had things taken care of…read moreimmediately. Great company.

As a fellow local business owner (Foundation Homes of CNY), I've thought long and hard before…read moreposting this review. I'm sharing it to warn other homeowners and industry professionals. I had a long-standing relationship with Amber Wells / Amber Water Pros that was, for years, very positive and professional. We worked together on numerous projects over multiple years totaling hundreds of thousands of dollars. They also installed a $40,000+ well/water treatment system at my personal residence. Until this dispute, I had no issues with Amber personally or professionally. What happened (documented): On or about September 12, 2023, during excavation for a water line, Amber's excavator struck and severely damaged an underground electrical service wire, causing loss of power and significant disruption. After investigation, it was determined the damaged line could not be practically repaired and a new line needed to be installed. Licensed trades (electrician + sitework for excavation/re-trenching/backfilling) completed the repair/replacement work for approximately $3,900. Throughout the repair process, Amber and I stayed in communication and it appeared we were aligned on the resolution. After receiving the final invoices, Foundation sent Amber a formal letter on November 7, 2023, documenting the costs and stating they would be deducted from Amber's outstanding invoice. Amber received and cashed the check, then requested additional documentation to submit to their insurance carrier, so we reasonably believed the matter was settled. Months later, Amber's insurance carrier (Selective) contacted me about a claim related to the same damages, which I understand was ultimately denied. After that denial, Amber filed a summons and complaint seeking $3,900, as if the prior offset/payment had not occurred. Amber also filed a lien against my personal residence (which was improper and later removed by Amber's counsel). I then had to engage counsel and attempted to resolve the matter amicably, but those efforts were unsuccessful. The dispute went to arbitration, and Amber was ultimately awarded the original balance. My understanding is that Amber prevailed largely because their contract controlled and my November 7, 2023 letter did not contain the legally required "accord and satisfaction" language. Bottom line: While $3,900 is significant, I don't understand the actions taken here--especially given the earlier acceptance of the offset (cashing the check and requesting documentation for an insurance claim) and the subsequent escalation after the insurance denial. In my view, it was not handled reasonably and it was not worth destroying a long-standing relationship. Takeaway: Document everything, confirm responsibility for damage in writing, keep invoices/photos/communications, and be crystal clear about dispute resolution terms before work begins. For more information: amberwaterprosdispute.com

Our well pump failed in the midst of the "cold snap" of 2026. We had been advised during an earlier…read moreappointment that we should not prematurely change the pump. When it failed, they would respond right away. Today, a few minutes after detecting the failure, we called Shutes. Within an hour the technicians were on their way, and the replacement was completed in a few hours. They were polite, loved our dog, and prepared a legible, clear invoice. We highly recommend them. Very pleased.

Our well pump gave up this week and we called Shutes. They were on site in a matter of hours…read more Gavin Warren did a fantastic job of troubleshooting, pump removal/replacement, and most importantly VERIFIED proper operation before leaving. This meant more work/time for him and extra adjustments to get it working right but he stayed with it to the end. Wish all contractors and trades had the level of professionalism Gavin displayed!

I emailed this company to purchase a part for a water purification system because the manufacturer…read moresuggested them. It all started out fine, I asked questions, sent pictures and got responses. I was waiting on a final price for several days. I emailed and called many times. I finally got in touch by phone and provided payment by card. I received the part a week later. No receipt! No invoice! No paperwork at all. Upon installing the part, there was a piece missing. I sent an email with pictures and explanation. I received no correspondence back. I called on the phone and got no reply. I am not talking about a cheap part either. It was over $200. Since I do not live near this business, I could not even go there. I can't mail it back. I was stuck creating my own piece to replace the missing item. Are you kidding me!!

Great service. Needed my RO unit fixed. Fast and efficient. Works great! Would recommendread more

I've tried getting them to return a call. Tried four times this is after I purchased a $5000 plus…read moredollar water conditioning system from them. Shame on you

Steve was an amazing GM and the service is top notch. Paul was very helpful with amm your water…read moreneeds

The service is lousy! inconsistent delivery. I've been trying to get a delivery well over a month…read moreand every time I call they say that the driver is on the way but never shows up. I'm thirsty over her but I'm forced to throw out their cooler and empty bottles! -Syracuse, New York

We just wanted to reach out to let you know how one of your employees goes above and beyond without…read morefail every single time he delivers water to our home. Joelle is efficient, timely, helpful and so kind. We look forward to seeing him and appreciate all of his work ..hes a great guy and an asset to Crystal Rock! Fred and Shirley Kelly