All staff do not wear masks ! I even asked a guy a few weeks ago if he worked there bc i needed to…read morefind something he laughs and says NO . He has no mask on ... however he's there every time I'm there near the paint or somewhere else and yet he doesn't work there ? (Rolling eyes) still wears no mask .I wasn't gonna say something to him i just needed an item . A cashier there doesn't wear one either . I won't be returning to this location any longer .

Something has changed at True Value and not for the better. Arrived at 5:30 (they close at 6) no…read moreone would make eye contact bc they couldn't be bothered to help. Asked the cashier where to find what I was looking for bc I didn't want to be there either, trust me, and I thought It'd help me speed things up. She kind of points toward the back of the store, "aisle 12, or 11, somewhere around there." I admit defeat after looking in both and head back up to the front. Some guy is trying to avoid me while he shuts down the computer and grabs his lunch pail to bolt, I ask him where to find what I'm looking for, as he's walking past me he points and mumbles 14. I bought 4 ACs here for my office recently. And we shop here for home needs too. I'll go elsewhere if I get treated like this again.

The place overwhelmingly smells like a little box, which 2 other customers in line in front of me…read morepointed out to the cashier who seemed to have the attitude that customers should be fine with that. Cats roam the aisles and one was sleeping on top of the checkout counter. Avoid this place if you have any allergies or if the smell of feline urine/feces bothers you.

If I could give 0 stars, I would. I dropped off my Husqvarna leaf blower at Johnson's Hardware…read moreRental and Repair in Groton, CT almost 6 months ago for a warranty repair. It was still covered under the Husqvarna warranty, and when I left it with them, I explicitly agreed to pay for diagnostics if the repair wasn't covered. About a month later, they called to tell me the carburetor needed replacement and that they had already ordered the part from Husqvarna. They never mentioned that the repair wasn't covered under warranty. I was told the repair would be done within a couple of weeks, so naturally, I assumed it was covered since they proceeded with ordering the part without informing me otherwise. Two months passed without any updates, so I called to check the status. They claimed there was a delay in getting parts, so I waited. Finally, after nearly 6 months, they called to say my blower was ready for pickup. When I arrived, I was blindsided -- they told me the repair wasn't covered by the warranty, and I was expected to pay out of pocket. I spoke with the Sales and Repair Manager, Gene Conley, who insisted that I had authorized the repair, citing a note in their system. The only call I ever received, though, was to inform me the part had been ordered -- nothing about the warranty status or potential costs. To make matters worse, when I expressed my frustration, Gene's response was shockingly unprofessional. He told me he didn't care if I left a bad review because they have "thousands of customers." I hope this review serves as a warning to others. Communication and customer service matter, and unfortunately, Johnson's Hardware completely failed on both fronts. Save yourself the headache and go elsewhere for your repairs.

Emerson, JJ, and the entire rest of the staff were incredible. Last week my battery died in their…read moreparking lot and they were all so helpful. Emerson came out and helped me out and JJ provided tools so I could change out the battery right in the parking lot. It was only about 10 degrees out, which made it even better to have people willing to help out. The battery change was a success and I drove off thinking how great smaller, local hardware stores are than what you typically get at the big box stores. Thanks so much!

True Value is surely a very nice, clean, organized and well stocked hardware store. Lot of…read moredifferent items that are neatly organized. We needed some electrical items and a plunger and did not want to drive too far to the large box office store. We had errands to run in town and were driving right by, so we stopped in. Was able to quickly find what we needed without walking a mile in the store! The signage and groupings in the store made it very easy to find our items. Did want to browse some of the other areas but we ran out of time, but plan to return soon.

Always a great experience. Will find most of what you're looking for. Stop there when you're in the…read morearea.

Friendly family service. I love that there are so many choices to choose from in the…read moreindoor/outdoor garden centers. Want a unique birthday card here is the place to look. Wind chimes, outdoor solar lamps for the garden and much much more to choose from. Items are high, you get what you pay for. I have a rocking chair I bought 36 years ago, it's held up in the outdoor weather. Spring time, healthy perennials, shrubs and trees are available. This is where I go to get my healthy plants. I always get my bird seed here, high quality and Holdriges has specials. Checkout the pond shop. The koi fish and water plants are amazing. All the employees are friendly, they go all out to help you. My favorite place to spend time all year long.

Awesome !!! SO WELL STOCKED WITH everything. nice PARKING, GREAT help/employees!! Sorry I kinda…read morecrept away to the big box!! The help and knowledge and the stock of everything you could possibly need and the PRICES!!!

I've been dealing with Montville Hardware for 45 years, and they have never failed to come up with…read morewhat I need. They have EVERYTHING!!! Their prices are excellent and their staff is knowledgeable, friendly, and helpful. They go out of their way to make sure you are satisfied. It's the kind of business that is now rare. I can't praise them highly enough.

Always stocked. Always come through. Not a lightweight, McQuades carries DIY materials that are…read moresuperior to the big orange box and at fair prices. I'm not so sure why anyone would complain about this place. I've been shopping here for years and years and never had a problem with finding what I need and getting help when I need it.

My husband has a walker that lost (goodness knows how) a nut from a bolt. We could not access the…read morebolt to determine its size. We went to Ace Hardware where one of their workers disassembled the walker, replaced the nut, and assembled it again. When we asked for the charge he said there was no charge. Would we have had the same service from Home Depot? I think not. Every time I have been to this store they have been very helpful - it will always be my first stop.

Some of the salespeople are fantastic. Others are horrible. I got two keys copied and was…read morewondering where they were after 25 minutes. It was not busy. The salesperson was a nowhere near the key copying machine for 20 minutes, when I asked a cashier how long they paged this guy. When he came around after another few minutes he raised his voice at me and said "I told you it would be a minute!" I said it's been 25 minutes! At which time he began ridiculing me in front of my son and other customers. Finally, he shouted "next time you need keys made go to the Home Depot!!!" And he kept shouting. It's a short drive to Wainscott Hardware or Sp[rings Hardware.

The WORST! Rude. Entitled staff behind the counter. The owner is a complete jerk. Disrespectful…read moreand dishonest. Selection limited. We have gone there for over 30 years. Will NEVER EVER EVER go again. The people working the floor are quite nice and professional. Thankfully they don't take after the owner.

This old hardware store impresses w/ad of being an old nostalgic joint which admittedly was the…read moreinitial draw. The problematic system or frugal store owner never turns on A/C! Front door is cocked open for dead, humid air. Every staff person is glistening w/sweat poor things and unmotivated and inanimated to move, understandably. When youve got nice cool, newer well staffed hardware stores just 10 mins further, in Mystic of same franchise, i seriously wonder how this one is still open. Theyre our new True Value goto. Tho ive met a couple nice staff at Johnson's that were knowlgable and helpful, most on the registers are young dingbats not focused on customers and chatting ea other up. If you have an inventory question, noone knows immediate answer. Today, upon "going to check on that" forgot to return to the phone. Its a perfect storm here w/poor mgt, poor environment, untrained staff, low inventory...just drive by and thank me. Head 10 mins to Mystic. I give this one star because of the person hiring the dingbats, keeping AC off w/door open in humid sweltering conditions no good for staff or shoppers who like me, want to get in get out because youre breaking into sweat shopping. I hope some ethical store mgr reads this or owner and turns on climate control for their staff and shuts the front door. Then once everyone cools down, a better customer svs training ensues.

Don't carry lump charcoal "out of season." Rude when asked about it. Sixteen characters needed.read more

I'll go for easy small projects, paint , plants , usual around the house items , IF it's not…read morecheaper somewhere else. We got stuck waiting 3 months for a refrigerator about 13 years ago, I kept food cold in a snow bank , Now our order for a new tub stall and floor was placed wrong , 2 sets of sides , only need 1 set , No shower base , Guess we're lucky like that , My review numbers are for the service desk employees

have a commercial account I was waiting for the materials for two weeks when they're supposed to be…read morethere in two days but they said it was delivered.. lost two weeks of work and two cruises were on a standstill due to their duediligence.. horrible experience

My whole family has been going to this store since it opened. That stops today…read more I purchased a light timer. It came wrapped in hard plastic that you need to cut with a knife or scissors to open. I believe the item was defective. I could get it to work to either turn the lights on or shut them off but not both. I went to the store, with my receipt, to return the item. At first, they stated they got it working and it was not defective. ( They actually got it to turn on an item which I also did). Then they said they could not accept the return because I did not have the original packaging and therefore they could not resell it. I asked how are they going to sell an item that is not working properly. They still refused to accept the return. I left the timer with them and walked out of the store. We will never return. Now I understand how Amazon is so successful.

We wanted to get a few knives sharpened and we learned that Ace has a knife sharpening machine…read more For $7.99 per knife they will take your knife and sharpen it on their machine and be ready in a few minutes. We had 5 knives, so we dropped them off and within about 2 hours, we got a call saying our knives were ready for pick up. The one they could not do was my large Chinese meat cleaver, but otherwise all the other large knives were done right. Great job ! I was able to use my digital coupons and rewards towards this transaction.