These folks were extremely dedicated when working with my car. I wasn't the most confident going…read moreinto this business due to some other local businesses recommendation. I am glad I went with these guys and I'm going to have them do some project work for me as I paint my car. Their team was super accommodating, even giving me a ride home. They were informative and knowledgeable about the paint process. The quality of the work begets the value of cost.

Thanks Taylor and the entire Bay Custom Auto team for handling my estimate to fix/secure a front…read morebumper and realign the hood on my 2000 GMC Sonoma SLS. The work accomplished corrected some long-standing issues with my truck, and it was Outstanding! Their team completed the work as promised within a day. I agree with other reviews -- the reception area was clean, neat and professional! The receptionists went out of their way to be friendly and supportive of customer needs! I was impressed with how Taylor, the estimator and my main contact, stayed on top of my work order to ensure the work met or exceeded my expectations! Great job team for outstanding work at a great price! Thank you! Frank R

This was my first experience with this shop. I brought my truck in for three things: an oil change,…read morea state inspection, and a windshield washer fluid hose repair. All three items were completed, so this isn't a review claiming that nothing was done. My concern is with the quality of the service and the follow-up afterward. During the inspection, I was told my truck needed a new engine air filter. The problem is that I had recently installed a high-quality reusable K&N filter. That recommendation immediately made me question how carefully it had actually been inspected. During the oil change, I noticed I was being charged several dollars more per quart of oil than the nearby auto parts store charged. To their credit, after I questioned it, they adjusted the bill. However, I shouldn't have had to catch that myself. In addition, when I left the shop, the "Check Oil" maintenance reminder had not been reset. My biggest concern involved the windshield washer hose repair. I was originally charged a diagnostic fee for what turned out to be a straightforward repair. After I questioned it, the charge wasn't removed--it was simply reclassified as labor. Before leaving, I asked exactly what had been done to repair the hose. This is a known issue on my model truck, and simply reconnecting the hose often means it will separate again. A simple zip tie is a common preventive fix. I never received a clear explanation of what repair was actually performed. To be fair, I contacted the owner before posting this review. Ryan responded promptly to my first email, which I appreciated. I then sent a follow-up email on June 8 asking one straightforward question: "What work was performed regarding the windshield washer hose repair?" More than a month later, I still have not received a response. No repair shop is perfect, and I don't expect perfection. I do expect careful work, fair pricing, and clear communication when I ask reasonable questions. Unfortunately, too many small issues added up, and the lack of follow-up from the owner ultimately led to this rating. There are many repair shops in the area, and this experience didn't give me enough confidence to return.

These guys are PROFESSIONAL! No pressure, great customer service. The best diagnostics ever! Fixed…read moreup 2 of my vehicles. I love the way they listen to customer concerns and address them immediately. S O L I D!!!

Called and explained to Matthew I had some digs and ugly scratches on my front bumper…read more He gave me an appointment for later that day. When I arrived he and a coworker immediately came out with some solution that miraculously removed about 85 % of the scratches. I had tried everything on the market. He also drilled my license plate back on cause it was hanging off and connected a loose panel on my passenger side. When I took out a charge card to pay I couldn't believe what he said. The customer service was exemplary, you just don't find that often these days, especially from anything pertaining to a vehicle. I would highly recommend Mars body shop.

I have had my vehicle repaired many times here and they have done great work. I highly recommend…read morethis mechanic shop who also does excellent bodywork. Bonus that it is a mom and pop shop and the owners are friendly and quick about getting your car back to you.

They did a decent job with the repair even added back the pinstripe logo but here's my problem,…read morewhen they took off the front bumper they did something wrong to my right front LED (factory) turn signal when they put it back on cause now it hyper flashes when all the lights work and they won't fix it after MONTHS, for those asking I used the right turn signal worked perfectly normal when I drove there

This is a gem of a business in the heart of the 757. I had some touch up work done and Gene and…read morehis team ensured a result befitting a showroom and showcase standard. Prompt with appointment time and very clear communication. Observed and imparted care for my vehicle. These guys are the real deal in quality care and service!

Pro Alignment provided superior mechanical services to my 2001 Mazda Miata. It's hard to find a…read moregood and fair mechanic in this area but these guys know what they are doing. Not the cheapest price, but, very fair and they do it right the first time! Great Mechanics!! A+++++ service!!

Very honest every time I have ever brought my automobiles by for any type of service necessary…read more Always best to have them double check any car work done by a friend! I will definitely return in the future and they have my upmost appreciation for the quality work done and best value in pricing I've found around. Would highly recommend to a friend!

Avoid this shop. B&W Transmission replaced my rear main seal years ago, and I recently found that…read morethe transmission crossmember was installed with the wrongs bolts. They broke the bolts on the transfer case housing adapter on one side and cross threaded the other and did not secure the bolt. They never disclosed the damage they caused to the transfer case housing, and when confronted, they denied everything. Their sloppy work cost me $900 to fix and left my truck unsafe. Very disappointing workmanship and zero accountability.

Worst customer service I've ever experienced. I called and asked for a pricing for a service and…read morethe lady was very rude. Instead of answering the question she says "Well I don't even have the man power to do that." Then proceeded to ask why I needed that service. I got 4 words out and she cut me off and said the service I asked for wouldn't fix my problem. She also didn't offer for me to bring my car in for a diagnostic to confirm the service I was asking for, even though one has already been done and I know what I need. She said because she has been there for 20 years she already knew. How can you know based off of a phone conversation that lasted less than a minute and without seeing the car? I'm glad I did not spend my money here and would not recommend anybody else does.

This place is HEAVEN sent!!! they fixed my car for me on multiple occasions! Quickly and at the…read morebest prices I have ever been quoted! Always friendly and knowledgeable! I recommend all my family and friends to them with no hesitation!

I went here after being in a crash they not only gave me good customer service yet the owner qwan…read moreis hilarious and rates are fair autobody work and audio lastly you cant even tell where my car was hit. I also went and got a touchscreen radio as a gift to myself.. I'll be going back and recommending