Just called to see if I could get an estimate on the damage to my car from a car accident and they…read moreimmediately hung up on me. Thanks for the help! Didn't even allow me to explain the insurance situation.

Has a great team everybody is so friendly, repairs exceeded my expectations, and was quick!read more

They did a decent job with the repair even added back the pinstripe logo but here's my problem,…read morewhen they took off the front bumper they did something wrong to my right front LED (factory) turn signal when they put it back on cause now it hyper flashes when all the lights work and they won't fix it after MONTHS, for those asking I used the right turn signal worked perfectly normal when I drove there

This is a gem of a business in the heart of the 757. I had some touch up work done and Gene and…read morehis team ensured a result befitting a showroom and showcase standard. Prompt with appointment time and very clear communication. Observed and imparted care for my vehicle. These guys are the real deal in quality care and service!

I had to reach out to the shop. Was placed on hold then hung up on. Called back, then was directed…read moreto the owner who consistently spoke over me and eventually hung up on me. Owner essentially told me to kick rocks and to talk to a lawyer. Current: Awaiting feedback from establishment owner regarding taking my vehicle elsewhere to have the repair looked over, paint corrected to remove swirls and detailed to remove staining, to fix what was damaged by the shop and out of the scope of the original repair. Update: July 29th pickup. Issues under the hood appear to have been addressed. Missing screws were replaced, fan and airbox were attached. However, my car was now poorly washed, residue streaks running down the vinyl on my trunk, windshield, etc. from soap that was not rinsed off. For some reason my hood and the front quarter panels over the wheel wells had now been buffed and done in an extremely poor manner, the entire hood is covered in swirl marks as well as the quarter panels over my wheel wells. Interior gray trim and leather center console now have black stains from something being sprayed on them and sitting. Documentation does not have original intake miles when my car was dropped off on the 15th, when I asked what the miles were, I was directed to review the state inspection which occurred on the 22nd, a week after I dropped my vehicle off. Variance in miles after inspection was done and when my vehicle was picked up. Original post: My experience is still in progress for a Progressive insurance claim regarding hitting a deer and front end damage. Vehicle was dropped off on July 15th to have the condenser, front fascia and grille replaced. Repairs were completed and the vehicle was inspected on July 22nd. However, upon picking up my vehicle today, July 24nd it was sitting out front on display, windows down & covered in bird excrement. After the repairs had been completed? Why is my car still being driven if the repair is done? As well, no one walked me through the repair, only backed it up for me and told me the keys were in it. Upon inspecting it myself, I found improper screws, missing screws, my airbox was not properly attached, the condenser fan was not properly attached either. Vehicle was left pending another tear down and review.

iI brought my Honda CRZ in for repairs and this company did an excellent job. They even detailed…read moremy car for me. I would highly recommend this company for repairs, painting and great personable service. I just got sideswiped yesterday and will be bringing my car back for repairs soon.

Bradley at Casey Collision did an awesome job on my car today. I would highly recommend this…read morebusiness . Everyone was super nice & took care of my issue right away Thank you !

Our son's truck was involved in an accident the middle of December. He was originally told it…read morewould be repaired the first week in January. Then told it would be repaired 14 January. He's in the military, and this is his only mode of transportation except for a motorcycle (not very practical in the middle of winter). He has leave that started two days ago, 30 January. Of course, another delay, on the 14th they said it wouldn't be ready until the 28th. So I call them on the 28th and I'm informed it wont be ready until today, the 1st of February (3 days into his leave period and no way to go on his planned vacation, with reservations). So today he receives a text msg saying it won't be ready until the 7th. They weren't even professional enough to call him. When I asked about a loaner car when I called on the 28th, because they have had his vehicle for going on 2 months, they tell me there is already a waiting list for loaners because they are so far behind. Just goes to show that you should shop around when getting your vehicle repaired. I would highly recommend a "mom-and-pop" shop over this extremely unprofessional, delinquent, customer last organization. I will NEVER give any dealership in Hampton Roads named "Casey" a penny of my money nor would I recommend anyone buy a car from them. I'm sure this attitude and unreliable service is a cancer at all of their locations.

Do NOT take your car here, for repairs. I took my vehicle to this shop and told them I needed my…read moreclutch replacement. I know, because I was driving when my clutch went out. I paid in the ballpark of $2K for a clutch and flywheel replacement. I ALSO PROVIDED THE PARTS. I reviewed the invoice and I was still charged nearly $200 for a diagnostic fee. I confronted the guy at the front desk over a phone call. He hmmd and hawdd, when I confronted him on this. He started talking about reviewing the recording our phone conversations, to determine anything further. I declined giving him or his company any more business. Customer service is MEH. Charging a diagnostic fee, when you tell them exactly what needs replacing; That is crazy! Take your vehicle elsewhere, unless u wanna be ripped off friends!

As a woman, I have a hard time being impressed by auto shops. In fact, I generally leave a bit mad…read morebecause I feel like I'm being taken advantage of(the girls that get it, get it). But from the customer service, the cleanliness, the fair prices and just overall good vibes, I think I've found my hometown automotive shop. We went for a state inspection, were provided a detailed report, and we weren't told we need to do hundreds or even thousands dollars worth of work to pass, I truly believe these people take immense pride in being honest people and it shows. Thanks you guys!

Called and explained to Matthew I had some digs and ugly scratches on my front bumper…read more He gave me an appointment for later that day. When I arrived he and a coworker immediately came out with some solution that miraculously removed about 85 % of the scratches. I had tried everything on the market. He also drilled my license plate back on cause it was hanging off and connected a loose panel on my passenger side. When I took out a charge card to pay I couldn't believe what he said. The customer service was exemplary, you just don't find that often these days, especially from anything pertaining to a vehicle. I would highly recommend Mars body shop.

I have had my vehicle repaired many times here and they have done great work. I highly recommend…read morethis mechanic shop who also does excellent bodywork. Bonus that it is a mom and pop shop and the owners are friendly and quick about getting your car back to you.

Inspection due. Great service. Mrs Nikki was awesome! I…read morebrought the car in and they were prompt getting my car inspection completed.

Though they were down five people they still performed as if they were the Washington Commanders…read more There was a sale on tires and as I stated, they were five people down and saw the day to the end

After a horrible incident of a truck hitting me I took my vehicle to Suttle body shop and they did…read morean outstanding job. The gentleman who mainly worked with me, Chris, made me feel cared for and that he wanted to do anything he could to help me during these trying times. A great man! Douglas' team worked on my vehicle and did amazing work. The lady at the front desk, Lauren, was very nice and thorough with helping me with the paperwork side. A big thank you to this team of people.

I rarely leave reviews, but this experience deserves one. I…read morepurchased my vehicle from Suttle Motors a few years ago and included a tire warranty. Recently, at around 70k miles, I needed new tires and reached out just to understand my coverage. I left a voicemail -- no response. A week later, I called again and was transferred multiple times. When I finally spoke with someone, I explained I needed an oil change and wanted to discuss my tires. The representative immediately dismissed me and said tire replacement "is not a thing," without even trying to understand what I was asking. Because of that interaction, I took my business elsewhere (Sam's Club), where I received quick and professional service. I still went back to Suttle the next day for an oil change. I arrived at 7:45 AM and was still waiting after 9:00 AM. In total, I've spent over 4 hours across two days dealing with poor communication and long wait times. The issue isn't just the wait -- it's the lack of customer care, follow-up, and basic professionalism. This dealership needs to improve how they treat customers.