Donna Nguyen/ Blake Williams, very poor customer service they act like you did something or that your the problem, when they over estimated my job for a fender bender, and when I pointed how they were wrong. Now I'm the bad guy!! They are price gougers, even told me it would take 2 to 3 business days to put a grill on WTF you can pop them off in less than 15 minutes!! I would not recommend this business to anyone, read more

Classic Collision - This is what they say is 1.700 - Body Shops Near Me - Hampton, Virginia

Courtney was my person: the estimate was almost $4500 but almost $8000 when I picked it up. 3 weeks out from picking up my car I had to keep putting air in the front driver side tire. Went to tire shop and they put the spare on and said the tire was not fixable as there was a gash on the wall of the tire on the inside. I took it back Just recently I called because my door wasn't locking correctly, like it use to. She told me I had to take it to the dealership. These are the words off my invoice from the dealership: customer cannot lock doors with the vehicle running; it was possible before previous body work done to vehicle removed LF door panel and found door lock actuator electronic connector not connected, speaker disconnected, and door lock key cylinder not aligned properly, connected all connectors properly and found all function to be normal in the LF door after read more

These are my horrible experiences dealing with classic collision 1. My radiator was only bolted back onto the frame with three bolts so one corner is left flapping in the breeze (four are required), it is now leaking at the rate of 1/2 gallons per 500 miles 2. I was told a new headlamp assembly would be installed after the new one was found to be defaective I took it in for an estimate, was told once estimate was finished and approved, parts would be ordered and I would be called, that was a lie, classic never called I called them two weeks later (I had already put my van together) and was told to bring it in only to find out no parts were ordered and nothing had been done, when I got it back it was in worse shape than when I brought it in, I am taking this case up with the insurance company shabby, shabby work read more

Very low quality when it come to getting replacements with insurance. Insurance will pay for similar depending on deductible and coverage. They had my vehicle for one month for two doors and a head light. I'm no professional and I do understand people are busy but I would have liked my vehicle to be returned in better condition. My window won't roll up automatically sometimes and my headlight is uneven. My bumper doesn't even clip on..... read more

Their service estimators really need training Courtney the lady handling my car was never there doesn't answer the phone and can't give a proper estimate on when the car is going to be done, I'm using her estimates on when I can start going back to rugby practice and show up for games, the season started 2 weeks ago and I was supposed to be able to go to a 1 weeks worth of practice and play in all my games based on her estimate and guess what, I'm still on the bench and have gone to any games, the rugby part isn't her fault understandably but my car is my means of transportation and I'm setting up my Plans based on her repeated "oh it should only be a few more days" comments I work in customer service I know when you brushing someone off, be up front so I can make my plans accordingly, service is okay but the customer service is horrible, give me an accurate time of completion window so I can decide if I need to get a rental or not read more

ZERO STARS Kept my vehicle for a month and literally didn't touch it... And then tried to make me wait to pick up my own car that they hadn't worked on... NEVER GO HERE... read more

I took my vehicle to Elite Auto Body, and I am extremely pleased with the outcome!! The office staff were courteous, kind, and professional. Robert, the auto body tech was also amazing; he kept me informed of the updates, which is a rarity these days!! I highly recommend this shop as I know you will also be a pleased and satisfied customer, too! Kudos to Elite Auto Body for an excellent job well done!!!! read more

I literally haven't seen my car in a month since I dropped my car off. It's like the only way that they are going to contact you is if you blow their phone up to even get an update. Also when they tell you your car is going to be done it's like they just tell you a date that sounds good to you but in reality it's not going to be done on that date. I was told my car was going to be worked on for only about 4 days and I'm a month in car less. So I ask what's the hold up and they say their waiting on headlights so I ask if they can put the old headlights in and they say no because one of the bulbs in it are busted..... the bulb wasn't busted when I brought it in so that's iffy to me as well. read more

Great experience! I received good communication, was able to drop off my vehicle and have a quick repair done. I'm very happy with Mike the technicians work. I appreciate him explaining the process and getting it done so I could be safely back on the road. read more

Have not seen my vehicle for close to two months during a supposed expedited repair. The lot so packed you can barely park vehicle during drop off. Entrance and exit are same location making exiting vehicle prime target for getting hit. Communication extremely poor and have traveled three times to pick up vehicle that was supposedly complete but it was another victims vehicle. The city of Hampton should shut this place down and have the facility inspected by fire chief and EPA. read more

They took entirely to long to finish my car I'm still waiting on the car everyday I have to call them for an update they haven't called me once to update me on the process or the timeline of repairs and every new deadline they give me they tell me "oh um it's not gonna be done today they still need to assemble it." I have a bad feeling the work done to my vehicle will be as good as their costumer service read more

Yesterday, I received my 2015 Jaguar XJL back, and let's just say I am surprised they gave me my car back looking the way it did, The paint didn't match my jag was a particular black with flakes in the paint. What they did wasn't correct my car was in their shop for 3 and half weeks I came in for scratches in the hood and trunk and throughout the car which wasn't done. I was told my car would be done by a certain time 2x (it wasn't) my doors didn't open from the inside, the car paint fumes were so strong when I picked it up I wouldn't drive it, had to call Geico supervisor to get some resolution, oh and I took it to Macco to get a second opinion and the spots on my car they painted looked dull compared to spots that wasn't painted by Elite. The clear coat died back (whatever that means) The owner at Macco said to me "I would never let any employee of mine ever let a car like yours or any car leave my shop looking like that". Overall a bad experience no communication on their end no updates. Yes, the lot is packed with cars maybe they are overworked I don't know, Geico told me I can take my car anywhere else and they will pay for the rework. however, every shop I consulted with doesn't want to go behind someone else's work so I don't know what to do! I will say I do like the staff my only concern was the quality of the work. read more

I'm not one to post reviews often, and almost never negative reviews, but other customers deserve to know what they're getting into here. After a recent accident in my Subaru Outback, Geico referred me here, and I was initially impressed with how fast and cooridnated everything was. My adjustor Jerome had my car towed and put me in a rental in no time. Moreover, when I came by to sign the paperwork, I noticed the facilities were very clean and professional looking. If only the end was as good as the beginning, and looks told the whole story! The car took two weeks to repair, a week longer than their initial estimate. This didn't bother me so much as being told the car would be ready, making all the arrangements to take off work early to get the vehicle, and then it not being ready, twice in a row. Nonetheless, things happen, and I had a rental the whole time, so I can't really complain too much about that. What I will complain about is that they returned the car to me with the check-engine light on and the radiator and AC leaking badly. Foolishly, I ignored the check engine light and didn't check under the hood until I noticed the AC cutting out a 3 days later. They towed it back and inspected it again, only to tell me that, while the radiator and AC fluids are both proximate to the point of impact, their malfunction was not a result of the collision, but mere coincidence. I'm no expert on these matters, but given that I have only put a few hundred miles on the car since an expert Subaru mechanic tested my radiator up to 15 lbs, I find it extremely unlikely the damage is unrelated to the accident. They claim it was working fine when they gave it back to me, and that damage must have occured in the 60 miles I drove on it, but this seems so unlikely as to be impossible. It certainly was not leaking before the accident, and I'm appalled at both their foolishness and mine in them sending me home in a vehicle that could dangerously overheat, and me letting them. Elite Auto Body may save you time coordinating with your insurance, but you'll lose it again when you damage your car driving on unfinished work! read more

I am very disappointed with my experience at this repair shop. Their customer service is simply terrible. Please, if you're like me and like to be attended to and know what's going on with your car in a professional fashion, do not go here. Their phone doesn't work, no one's ever available to speak to you, EVEN when you show up in person to speak to someone they turn you away, and when they said my car would be ready, it actually wasn't, all because the technician was moving out of his apartment.... It doesn't take 8 business days to fix less than $2K worth of damages... I dropped my car off on a Friday morning, called the technician and didn't get a call back until the following Wednesday, and then the following MONDAY they told me my car still wasn't ready but that I could pick it up Tuesday morning because the technician was moving apartments... Professional. Noone who works there wants to speak to you to tell you what's going on. They gave me the typical run around every time I called. Honestly, don't go here. My rental car bill was SKY HIGH waiting on them and their technicians to find time to work on my car because they don't pay for their mistakes. If you want you and your car to be a priority, do not go here. read more

Elite Auto Body has great customer service and kept me contacted throughout my vehicle being in the shop. My vehicle was clean and the paint matched perfectly. read more

By far the worst customer service if you ask me. My husband's car has been there for over 2 weeks, no one has called us, at all! The only person who called my husband was with the insurance company. Pretty sure the auto shop should be letting us know what they found damage wise and how much longer it will be. I will never bring any vehicle back here. Very frustrating !! read more

My wife got into 2 car accidents and I thought for sure my car was going to the junk yard. Elite Auto Body fix my car up and you can't tell it was ever in an accident. This place does quality work!! I will use this place again!!! read more

If you're considering having you're car painted here, I would highly reconsider (insurance or other wise). Here's why, this is what a total of a little more than $5,000 and having rework done on your 5 times over a span of about 4-5 months will get you...orange peel (everywhere), lots of cracks and chips in the paint work, and various areas of too much or too little paint. It's not worth it, at all. Dear Nationwide, you should be ashamed to recommend this place to anyone. read more

The company provides excellent customer service. They kept me informed about my car and its repair work. The front staff is exceptionally nice and respectful. They were great at listening and provided me the assistance I needed. I think they were fantastic. This is the second time I've used them and would use them again. read more

Alicia handled our claim against USAA . She was very pleasant to work with, courteous and thorough. The repair was excellent. Dropped car off Monday AM , Car ready Thursday. read more