Very disappointed with Select Heating and Air of Creedmoor…read more I've had a maintenance contract with this company for almost 10 years and have even purchased two brand new HVAC units from them. During a recent preventative maintenance appointment, I discovered my main HVAC was covered in cobwebs, leaves and pine needles after the tech said the job was completed. When I asked about cleaning -- which is clearly stated in my contract -- the tech told me they only do that in the spring. The contract also says motors and bearings are greased each visit, but the tech said that's only done once a unit starts making noise. This made me dig into my maintenance plan even further and I learned that my mini split hasn't been serviced in years, even though I've been charged annually. I've stopped by the office four times in the past week and requested a call from the owner, but he's never available and hasn't returned my calls even after the secretary said that he's been given the message on several occasions. . That hardly sounds like preventative maintenance and is a far cry from what's written in the contract. This experience shows a serious lack of honesty, follow-through, and customer care. If you're considering a maintenance plan with this company, confirm that the work is actually being done.

Excellent service! Pricing was reasonable when compared to other companies. Technician was…read moreknowledgeable. Office staff very nice and professional.

Highly recommend Santa Air/ John T. Over 10 years ago…read morediscovered John on Yelp and since never looked for anyone else. I have 100% trust in John/ Santa Air because of honest, effective solutions and services. John is a professional and a pleasure to deal with. Farhan Cary, North Carolina

To replace my old HVAC system, I hired Santa Air to put in a SEER 17 Trane XR17, at a cost of…read more$16,327 (including furnace). The AC part of the installation has now failed 3 times. On May 31, the system quit (blank thermostat). Santa Air does not work weekend, so we were without AC until a tech came on Monday. He said that there was a loose wire that he reconnected and now it worked. On June 18th, same failure. Again, no tech on the weekend so wait until Monday. Tech stated that it was a furnace switch somehow affecting the AC unit, and replaced it. Then Aug 13th, same thing, black thermostat, no power. Luckily this was a Thursday, and the tech came on Friday. He tells me that there was a leveling problem with the drainpipe and the water backed up and hit a kill switch. He admitted this was probably the cause all along, and they had misdiagnosed. At this point, I asked to speak to the owner so that I could complain about 3 breakdowns in three months in the summer. Maggie is the person who answers phones and directs techs. When I asked to speak to the owner, she wouldn't tell me who it was or let me speak to him or her (if you go to the Secretary of State website, you'll find multiple filings. So either John Tran, or Duy Pham, or My Nguyen own it). Alas, at this point my only recourse is to leave a review for others to see what has been happening. I hope the tech is correct this time, but I have no reason to have confidence in that opinion. Clearly, if it breaks again, all I can do is report the company to the NC Board of Plumbing and Heating and to the NC AG for Consumer Protection.

Never heard back after one return call. Business must be good to ignore first inquiries.read more

I changed my review after the owner John made everything better. They really know how to take care…read moreof their clients.

Had Demarco as my technician today for my service. He arrived when expected. He was friendly,…read moreprofessional, and knowledgeable. I hope I get Marco next time, although I have to admit I've never had a bad experience with their techs.

I'm not one to normally write a review but I'm hoping this helps others not make the same mistake I…read moremade. I purchased a new AC and furnace in 2022 from Comfort Monster. Last year there was an issue with a part that should have been under warranty which cost me $2500 in labor costs. To avoid this I was sold an extended warranty, this year the AC unit stopped working again. The excuse I was given was that the panel is in the sun. The panel has been in the sun since the house was built. Terrible customer service and it seems like they aren't sure what they are doing. I wouldn't recommend. They even went so far as to charge me service fees without my authorization for something they didn't even fix. AVOID THIS COMPANY AT ALL COSTS

I received BP's information from someone I've worked with over the years as our home hvac decided…read moreit did not like power anymore. Brad was out first thing in the morning after we spoke and was beyond helpful. I am in the industry (Though not a licensed repair technician) and my initial troubleshooting was right on track (per Brad) but he found the actual issue pretty quickly, all while explaining some of the nuances here in NC to me and things that are different than back home (tips to keep things running smooth and lower house humidity.) - the issue turned out to be a pretty simple one, and the price for the service call was VERY reasonable. Being in the industry (on the commercial side) I've seen some things and BP's pricing was more than fair. Would absolutely call again if and when I have the need.

I had an emergency and not only did these guys come out on a Sunday night they had things figured…read moreout and fixed within hours. Their lead service technician is very knowledgeable and precise in diagnosis. I could tell you that if anyone has a problem with this company there must be a good reason, they are spot on. There are many companies I would not trust in my home, but these guys are honest and really have a good knowledge base of this business. Very happy with my choice and will continue to deal with them in the future. So happy I finally found someone I could trust.

I have Ring video footage of Trevor throwing his discarded cigarette butt on my front porch as he…read morewalks up to my house, immediately disrespectful before even meeting me. He then was dismissive of my concerns, lacked empathy, and criticized the way I had set up my HVAC system. He took a functioning HVAC system and altered the wires so that it would not turn off and on automatically based on a set temperature, was cold and unprofessional, and we asked him to leave when we realized he did not have the knowledge to fix our problem. Another HVAC technician from a different company came out an hour later, fixed what Trevor had wired incorrectly, and fixed the original problem.

Trevor is a true professional. Was able to diagnose my hvac main unit. Schedule the repair and…read morecompleted the job quickly without over charging

Best same day service I ever experienced! I called Chris and provided info on our Trane HVAC that…read morewas not heating. We needed to replace the Induced Draft Motor. Chris called me back within an hour with the cost. He said the part was in stock and he could repair our HVAC that afternoon---same day. I was like oh wow okay let's do this. Chris arrived on time and went straight to work. Within an hour, our home was back warm; no more chilly nights. Highly recommend Chris Vasquez at Affordable HVAC. 919.725.1854. Experience the difference of a knowledge professional and licensed HVAC pro who is honest and affordable. THANK YOU SO MUCH! A+++++++ Tonya (Wake Forest, NC)

From the owner: Trust Affordable HVAC LLC for Reliable Heating & Cooling Services…read more Ensure year-round comfort with expert service from Affordable HVAC LLC. We offer comprehensive diagnostics for residential systems at just $65. Looking for peace of mind and long-term savings? Our **HVAC maintenance plans** start at $150 per year, per system, and include: * Up to 2(1”)air filters * Seasonal system checks— cooling in spring/summer, heating in fall/winter * Improved efficiency and reduced risk of unexpected breakdowns Contact us today to schedule your service or learn more about our maintenance plans.

This company was so quick to respond. I was very impressed. I give them 5 stars for customer…read moreservice.

We moved into a new home which had 3 thermostat systems that had 3 thermostats. They don't all…read moreoperate the same way which of course I learned installing Nest Thermostats. I reached out to Jay's Heating and Cooling this morning and within 10 minutes they reached out. I explained what was going on and they dispatched a tech in less than 90 minutes. Dave came out and went right to work investigating the system, what we had, and the way it was setup. 15-20 minutes later he had it all figured out and was on his way. He also explained a few things to help us manage the house temps, air flow and what type of filter we had along with how often to change it out. Extremely helpful and friendly. This is what you look for in finding service. They got our business going from this day forward. Couldn't be happier.

Had Greer's HVAC company look at my 2 furnaces, I had them put a new humidifier on my downstair…read morefurnace which we use about 90% of the time. I also had Dave look at my upstairs attic furnace and they fixed the shoddy work that my home warranty company performed 1 year earlier. Come spring I had Dave come out and look at my AC units which the was the oldest unit and was not keeping it at the low temperature we wanted. He looked at it and had to add 2 lbs. to the unit and said it had a slow leak in it, but it did not need replacement just yet, maybe in about 2 or 3 years. Dave was on time and fixed everything that needed to be fix and explained the health of both furnaces and AC units. Good work and trust in a company is hard to come by.

Greer's is an outstanding HVAC company. Love that it is a family-owned business and when you call…read moreyou get Kim Greer on the phone. They are super helpful and provide fast solutions (including one time talking us through something over the phone so we were able to resolve an AC problem without a service call). When they replaced our 36 year old HVAC system a few years ago, we signed up for their Comfort Club for the seasonal tune ups and priority appointments. We woke up this morning and discovered that our heat was not working - they were at our house fixing it within a couple of hours. So impressed with the fast service!