I'm a guy who took on a DIY project to reupholster my dining room table chairs and bench seat. I stopped by the Bristol street Hobby Lobby in Santa Ana on 8/12/26 at 6.25pm with a very basic understanding of how to measure fabric and how to select the appropriate chair foam/cushion. Victoria S (S-886) in the fabric department was absolutely amazing. Not only did she calm my reservations about the project, but she helped me select the fabric of choice. She was extremely detailed on how to measure for the appropriate amount of fabric despite not having seen the chairs. Further, she also guiding me on purchasing the correct quantity and beyond to minimize time. Not only did I finish the project, but it came out flawlessly due to Victoria's gracious assistance and guidance. Thank you, Victoria, for everything. I owe you a picture of the finished project as promise. I appreciate you! Preston P read more

The employees were nice my cashier victor was nice also, my only complaint is the restrooms i took my six year old and they are nasty disgusting the sink have black grime they look like they never get scrub have you heard of ajax they probably get wipe that's all and the toilet omg my daughter was scared to used them , shitt in the outside of the toilet I try flushing one of them water started to go up I told the cashier he said they get cleaned every night and he was going to tell the manager, it sounds like they need to go and clean during the day and they need a deep cleaning read more

Hobby Lobby is one of my fav stores because I truly admire the company's commitment to family and Christian values, including remaining closed on sundays. The other thing, its their great selection of seasonal items and great promotions that they offer. The store is pretty big but employees do their best to help the line, maintaining the store and etc. value wise, in my opinion they are fair! Specially you know everytime you go there, there is bogos so you can spend much less then regular price that coded on items. Its always, clean, well organized and the shelves are pretty full. read more

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The employees to include the management are very rude here. Look into other reviews and you will see what I'm talking about. You can't ask for any help without an employee or manager sighing and rolling their eyes at you. I just asked for help finding a Christmas item and both an employee and a manger were rude to me and clearly didn't want to help me. This place needs to be retrained. read more

Run...Don't Walk...4th of July decorations are up to 66% off!! And...they have started setting up for Halloween, Thanksgiving and even Christmas (believe it or not)! It's hard to not feel inspired while at Hobby Lobby. They have every type of craft, decor, and so much more. Need a decorative pillow? They've got you covered! They carry room decor, goods for a business, a whole section for sewers, an isle for clay making, cake decorating and much much more! My experience was fantastic, until I got to the counter. The staff member who rang me up had 0 customer service skills. She didn't say hello, make small talk or even tell me to have a nice day. Also, I thought an item was on sale, but it wasn't...when I asked her about it, she also wasn't very nice..."it's not on sale"! Kindness goes a long way and I'd love to have a better experience in this regard the next time I come shop. read more

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All I needed was two small things grabbed what I needed proceeded to the checkouts and of course there's a mile long line because they only have one cashier and I'm not going to waste a good chunk of my lunch hour sitting in line because they don't want to add in more cashiers and when I asked the manager she just blew me off so I just left the items there and left read more

Hobby Lobby - Arts & Crafts Near Me - Santa Ana, California

They usually have what I need but also lines are always super ridiculously long so I come here only when I truly need to lol

you know you are in a spiritual place the moment you walk in .the air smell the music . feels like old America the way it used to be doesn't even belong in OC That's what I like about it. sometimes the prices are very good but most of the time fair prices. read more

Manager was horribly rude and sounded annoyed for no reason. The customer service just isn't there.

All I asked for was a stock check and the guy working close by an aisle refused to check. I get it was the last 15min but at least try to check. read more

I've gone several times to walk around around 7pm. Almost every single time, the restrooms are already closed for "cleaning" the store doesn't close till 8pm. I've had to leave the store to go to the next door store to just use the restroom. When we spoke to the manager about maybe leaving the restroom open closer to closing time, they said they have the right to close the restroom as far as an hour till closing!! Seems inconsiderate for the shoppers! read more

The selection of home decor was so cute and huge! It had a little bit of everything; it was very entertaining walking through every aisle and seeing the new things they had to offer. The prices were fair, and some items were on sale, which was a big win. However, even with the amazing selection, their customer service needs help. I was in line and told the cashier, "Hey, how are you today?" There was no response; he just continued talking to his coworker, who seemed to be a manager. He did not even acknowledge us once until he mentioned the payment method. After we left, I found that his name was Anthony. I understand it was Valentine's Day and not even near closing time, but it is nice to see some good customer service. read more

How does this type of magic exist? Came in not knowing what to expect. Walked in and blacked out from having way too much fun. Went home feeling extremely satisfied. Hobby Lobby is like a Michaels/Home Goods/Joanns/TJ Maxx type of hybrid. My boyfriend and I were on the hunt for some pretty canvasses to hang up in our bedroom and we spent so long in there and had so much fun that I forgot the concept of time. We loved how the decoration part of the store was split up by aesthetic! It was like having a treasure hunt. On one hand, it might be difficult to shop since everything is not necessarily grouped together. BUT you can also get inspired by the little displays down the aisles. I also found some of the CHEAPEST puzzles of all time at Hobby Lobby! I love Disney Thomas Kinkade puzzles but those tend to be $20-$30. I found them here for $10!!!! DISNEY WOULD NEVERRRR haha I also loved that everything was basically on sale. It made it that much funner to shop! I WILL BE BACK HOBBY LOBBY! read more

Hobby Lobby - Great deals! - Arts & Crafts Near Me - Santa Ana, California

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They have so much things ! Decoration, material for craft! I love this store The prices are good! People are very nice. It's my paradise! read more

I'm so happy they have a location that is closer than the Huntington Beach location. It isn't far but this one is more convenient for me. I love coming here, you will definitely be overwhelmed by this store since there is almost too much stuff to look at. I didn't even know a store like this existed, I've been going to Michael's all my life until someone kept mentioning this place. For some reason I thought it was more like toys and stuff. The "hobby" threw me off, haha. But this store has everything you can possibly find to decorate your entire house. And every time there's a holiday, it is literally filled with amazing things right up front and I always get something cuz it's too cute to pass up. Be sure you have time to spend here because you can't just go in there for a quick minute. So many gift ideas and holiday ideas here. read more

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Great service. Perfect for all your witchy needs! Have lovely glass bottles and decor! I love going in there before a New Moon ritual and grabbing something new! The prices are pretty decent too! read more

I went in with my sister to get a price adjustment on ribbon I purchased. The customer service "manager" Jody, didn't believe we purchased the ribbon when she saw us enter with the bag and just get straight in line. She said she had to check the cameras. I believe she was discriminating us because she had no problem accepting a return to the person in front of us. i Suggest going to the hobby lobby on 17th street and Tustin. read more

Big store. Associates are helpful. Huge floral assortment and seasonal area. Located in the Ross shopping center. Juan, the manager, doesn't help out when there's a long line. Twice I've seen him doing stuff at the register or restocking candy while there was one cashier and over 5 people waiting. Are customers not a priority? A lady stepped out of line and asked him if there were more cashier to help and instead of helping out he went a called another up... read more

If I could give this place a zero I would. Avoid it!! Only 2 registers are open and both are taking refunds/returns which make the lines very long and your waiting a long time to check stuff out. They should have 1 section for returns/exchange. read more

I love Hobby Lobby. People are always so helpful and joyful when I come in. Well yesterday was no different. When I went up to the cashier, denyse was very personable. She asked what I was planning with the items I bought, and was really caring, even telling me that she would like to see the end product afterwards if I ever went back in. Thank you read more

My cashier Sydney had a horrible attitude didn't greet me one time, in fact I had to say hello. I felt like I was bothering her to do her job. She gave me dirty looks the entire time then even gave my boyfriend a look. Wasn't the best holiday cheer. If you're having a bad day take a break girl. read more

This was my first time to visit this newly opened Hobby Lobby Store since it's conveniently located near my home. I was impressed by the organization of the items and most specifically a special mention to the store manager Amanda. She was at the entrance as I entered and relayed to her what I needed to do with my recent water fountain and sure enough she end up assisting me to buy the right materials that made my work a lot easier. Thank you again Amanda, keep up the good work and rest assured you will be seeing more of me, my friends and family in your store. Attached is the before and after photo of my water fountain. read more

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The customer service here is ridiculous. Every single time I come in expecting a different experience, it's always the same. I come here when Michaels is out of what I need because I know how crappy the service is at Hobby Lobby, so I try to avoid it most days. After today, I would rather go without. read more

This was my first-ever visit to any Hobby Lobby, not merely this location. The store itself is big and brightly lit, filled with loads of carefully tended merchandise. While they have plenty of sales staff on hand, no one greeted me when I first walked in or approached me to offer assistance of any kind. In fact, none of the employees seemed happy to be there. I appreciated the diversity of the product lines, many of which I hadn't seen elsewhere, yet thought that much of it (especially the yarn) was overpriced; sale prices equaled regular prices at other big-box chain stores. I also didn't care for the physical layout of the aisles; everything is situated on a slant so it's tough to move your cart past other shoppers or workers. Altogether, it's fine. Kind of impersonal and a bit sterile feeling. If you don't mind that, this might be the place for you. read more

It was so good I got slot of stuff they were so nice but the manager was a jerk talks back but they were nice it has good service 5 stars

Disappointed HL! What happened to your coupon????? You could have adjusted the amount if you felt it was hurting your bottom line! I don't think that is the case because I see new HL stores opening left and right! Michael's and Joann still offers them. Also do you accept Michael's and Joann's coupons? If you do you better educate your cashiers because all she said to me was I don't think so! Really?! I don't think so?? Is that the proper way to answer a customer? I think not, I think that they should've said let me check with my supervisor but she just stood there and took my money! By the way Michael's and Joann's accept competitors coupons. I know I am NOT the only one angered by this! Your store is brand new and set up nicely but I don't think I'll be back! read more

Worst customer service here! Their " manager " Juan is a real joke..... he is condescending, talks back to customers and a sloth who can't be bothered. Seriously Hobby Lobby get your act together and hire employees that uphold your values.... It's really sad to see people like Juan run your store. read more

I crochet many plushies to open an Etsy shop and the yarn they have there is da best :) I love this hobby lobby read more

Hobby Lobby - I crochet so many plushies and the yarn they have is the best :) - Arts & Crafts Near Me - Santa Ana, California

This is a smaller store than other hobby lobby's but they have the essentials. I had one particularly bad experience trying to return something I didn't have the receipt for. The cashier said there was nothing he could do. There is a sign posted that says something to the effect of customer satisfaction and accepting returns. I actually just wanted to exchange for a larger size and he refused. I went to a different hobby lobby and was assisted promptly. Not sure why this guy refused to help me out but I hope that customer service across stores would be more consistent than that. read more

I honestly never give reviews ever! I've also never been to a hobby lobby, and this was the worst experience I've ever had when it comes to customer service. There was a line of 10 people behind me and 3 workers including the manager with the twirly mustache just standing there talking to each other saying they were calling someone over to come ring people up. What was stopping any of the 3 of them from doing so? Lord knows. Also the manager was so sassy when another customer asked if they can ask someone to open up another register to help the customers waiting in line and he rolled his eyes while saying "I was just about to do that." Never again! Staying true to quite literally any other craft store! read more

I was here shopping and asked if an item was on sale. The lady said, " well let's look at the sale sign. Read it out loud. No that's clearly not on sale because it's not fall decor is it?" Super rude and condescending. I won't be returning. Go to Michael's or Joanns! read more

This location has one of the worst customer service and the worst inventory. Associates are clueless to where everything is. And managers straight up avoid making eye contact to help you. read more

I just tried returning something I bought at another location. Apparently it was rung up incorrectly at the other store. I had my receipt in hand and they refused to take it back because it was rung up under another category. This wasn't my fault but the fault of the associate. They directed me back to the other store so they could "review the tapes". Seriously? I'm not trying to swindle hobby lobby for a $17 item. It was near closing time and the manager was standing at the door staring at me to leave the store instead of coming to clearly explain the situation. Just very poor customer service and policies. read more

I love Hobby Lobby and would drive all the way to Huntington Beach but because of distance not very often but now I have an excuse to come here because it is close to home. I came here yesterday and my experience was excellent! I do not understand why there are any low star ratings because I walked into a very organized and clean store. There were plenty of associates on the floor and I asked for help 3x because the store is so big. I had nothing but friendly help and even the manager assisted me with an item that we were both trying to figure out how it worked before I purchased it. Thanks to her great help, I did. There also was a guy on the floor that helped me too and I really appreciate him and the nice people that work here. I only went through half the store and was there for 1 1/2 hours! There is so much to see. So many decorative items, holiday things, crafts, books, furniture (chairs and tables), calendars, kitchen items, candles, oh my the list goes on and on. I can not wait to go back to see the rest of the store and spend another hour or two there. My experience was extremely positive, great customer service and fantastic selection! read more

Hobby Lobby has an excellent selection of sulk plants and art supplies. They always greet me when I come in, they are heloful finding things in the store and they provide good service. I recently had an involved return as I overvought silk flowers and Donald rook care of it efficiently and cheerfully without hassle. I would recommend this location highly because it is one of their biggest stores with the best selection. read more

Its really ridiculous that this location only has one register open for returns and the person is just chit chatting away with the customers and taking a very long time. Its the middle of a weekday. People have places to go and things to do. I asked the manager if he could do a return on another open register. He replied he has rules as to how many people can jump on a register. Thats code for "I dont want to help you". As a manager he should be able to jump on any register to help a customer. This is why I dont normally shop at HL and wont do it again. read more

PATHETIC..., employees including manager were .., LAZY .., RUDE ..., and JUDGMENTAL. I was doing a return WITH a receipt and at one point I had the cashier..., the greeter/supervisor...,and manager all staring at my receipt multiple times including the item. All at the same time having a line behind me the size of a Disney ride. Also I can clearly hear them talking about me as they whisper to each other multiple times. Lol . literally just bought in person the day before. What a joke. Why should they give shit? Lol. They earn dog crap while the CEO's and big guys make millions of dollars while they pay them dog shit. that's why I will never understand why anybody cares soo much at these big corporations. read more

The staff is so rude especially the manager. I waited over 30 minutes in line to do a return because she said there was only 1 register that could do returns. The customer in front of me had a very large order, lots of small items purchased. The manager finally helped the other customers in line after 15 minutes. Then another associate comes and opens a register. The manager tells me that she can help me! I was shocked and asked to make sure. You had me waiting over 30 minutes to return my items when you could have opened that register instead of the one that couldn't return my items?? She is so rude and ridiculous. How can only a few registers take returns? The other associate, a male didn't seem to care about the long lines. Never once did he thank people for waiting. I think they all need training on customer service. Thus isn't the 1st time they've been rude read more

oh my favorite place ever!! i went to the one in santa ana and they didnt have what i wanted. i hate store hopping but wtf. i totally didnt know there was one by scp. they had what i was looking for and it was on sale!! this place has such great stuff! older ladies working here was very nice. ill deffinitely come back here when i need something read more

I actually liked going to this one because I always seem to find a good stock amount of what I need every time I go. But the few times I have called in advance to see if items are in stock, it is as though the employees I have spoken with are too lazy to actually see if they have the item in stock. I understand that you need to look on the computer for inventory, but an "I don't know if we have that color" or "there's just too many for me in that style to go look" or "that's the problem, there's just so many" (literally said that). read more