I am a bit surprised by the 3 stars for this Hobby Lobby. I didn't need help today but the lady at check out was very pleasant. They were well stocked. The aisles were clear. The store was clean. I just love looking at everything that they had. The prices were fair. The selection were great. I found a few things. I am happy with my shopping experience here. read more

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I love Hobby Lobby and I've always had good interactions with all of the staff there but today I had such a terrible experience. I got what I needed to and proceeded to check out. It was quite busy as people were shopping for Christmas decor. I only had a couple things and I had to exchange hot glue gun sticks from one size to another that my husband had purchased and discarded the receipt. My item I was exchanging was $4.99 and unopened. The size I needed was also $4.99. I grabbed it and went to the check out line. As I got there, I asked the young lady if she could do an even exchange and she kindly told me that there was another lane for that and she had never been trained on exchanges but said kindly said she would ask for me. She called her manager over and the manager was beyond rude. She said I was in the wrong lane and since I didn't have a receipt she was unable to do a return but she was going to do it "just this once" and said next time to keep a receipt. She didn't once look me in the eyes and brushed me off. I didn't want a return or my money back, I simply just wanted an exchange for the same priced item. I apologized to the cashier who was checking me out and she was kind. It unfortunate because the cashier was sweet and helpful but the manager was unkind, unprofessional and honestly just rude. I understand a policy but you can articulate in a kind manner. Further, when I got to my car, I looked up the Hobby Lobby return and exchanged policy and you CAN exchange an item of the same price as long as it is unopened (mine was) and it's within 90 days (mine was). Being kind to customers shouldn't be difficult to do when you work in customer service and nobody was being combative or unkind to you. read more

Hobby Lobby Riverside, CA Date went 11/1/25 Time went 3:00pm It was pretty busy as it was the first day after Halloween. My aunt and I went to Hobby Lobby to obtain decorations for an "Elevated fall" vibe in our living room/ dining room area back at home. Boy oh boy do I love me some Hobby Lobby! I feel like the selection at this Riverside location was better than Rancho Cucamonga location. We purchased garlands, candle holders, table runners, ribbons, and small knick knacks to tie our whole look together. We are SO satisfied! We will definitely coming back for Christmas. Also shoutout to staff, Laura, for taking what felt like 5 minutes to help us untangle some acorn garlands we found. read more

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Items are worth the purchase. Their philosophy is skewed! Their values regarding humanity and service to it is lacking love for everyone.

Was here today NYE 2025 at 12:30pm. My son was looking for this specific item and a couple employees had already sent us to the toys with no guidance. We scoured to no avail. Then he asks Brendan at the back of the store. Brendan walked us all the way back to almost the front middle of the store to a random hot wheel end cap where they were. We would've never found it! Thank you for the help! read more

Hobby Lobby - Arts & Crafts Near Me - Riverside, California

I ordered a customized collage mat for a special frame. It came out so good that I decided to have them finish the project. They put it together, placed the photos, expertly covered the back, attached a name tag on the front and included a wire hanger. Both the mat and the framing process were very affordable. The only downside was the wait time. It took two weeks for each step; creation of the mat and then the assembly. Both were worth the wait, and I will definitely use their services again if needed. read more

So my last review was 4 years ago, but when you have a great store with awesome service and a great selection of everything, you can't go wrong. I love that there's always some kind of discount. Prices are decent also. I love just going to browse. read more

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I dropped off some art work a week ago that my 12 year old did and it was entered in a art exhibit for the Moreno Valley S.D. Today I picked it up all framed. Lisa you did a great job framing this for me! read more

Hobby Lobby - Her first painting at 11 years old! - Arts & Crafts Near Me - Riverside, California

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This place is huge. Came in as soon as they opened. Store was well organized and lots of choices for DIY projects. Store was also clean and not cluttered. Customer service was great. The only thing they can improve on is probably add more cashiers. Lots of parking. read more

The women's restroom was disgustingly gross and dirty, toilet paper all over the floor, plungers with crap stuck on them, it stunk and who know how long it's been since the vents have been cleaned. The Lord would be ashamed to step foot in this restroom! Shiiii, even Stevie Wonder could see it was a hot mess in there!! Ohhh and it was hotter than hell in the store, don't be cheap turn on your AC read more

Alicia was helping customers by directing them to different checkout lanes to keep things moving smoothly. My mom and I, along with the woman behind us, were told to go to lane 3. We followed the instructions, but when we moved, Alicia said we had cut in front of the woman behind us and claimed she never told us to go to lane 3. We explained that we were just following her instructions, and she argued that she never told us to move, even though she clearly pointed at us and the woman behind us. The woman behind us agreed with us, so Alicia gave up and walked away. Then, there was another customer in front of us who was taking a while, so Alicia opened the register to our left and served the customer behind us instead of us, even though we were next in line. Alicia was loudly talking so we could hear her, saying that we cut in front of the woman behind us and was talking badly about us. We had to stand up for ourselves again. It was very unprofessional of her! read more

i honestly love this store and i wish i could've enjoyed my shopping experience more but i felt like i was doing something wrong the way the workers just watch you and stare even though i was just shopping. i'm also 8 months pregnant so im just trying to look around n pass time but it makes me really uncomfortable when workers do that. just ruins it for me. maybe because im hispanic but im sure they don't do this to other people. didn't even get a "have a good day" on my way out after i bought stuff yet they had eyes on me the whole time lol.. read more

They don't have much of a yarn selection anymore ,it's like half what they use to have ,also only a few skeins of each color so unless your only doing very small projects of many colors your out of luck...and the bathrooms are discusting read more

WONDERFUL selections and very pleasant atmosphere. The staff are attentive, courteous and pay attention to detail.

I love coming here! But today, my daughter had to use the restroom really bad. Mind you she's six years old. We walked into the restroom. There was toilet paper all over the floor. The trashcan was overflowing. and not to mention, I was scared to flush the toilet because there was a lot of toilet paper sitting in there not a good restroom experience definitely needs some deep cleaning. read more

I love this place it's a sin! This is officially our run away spot. A quiet place for us even though it's not quiet.. lol I love the place they have everything your house would want. You can literally go in the store the sun is up then come out with the sun setting it's a beautiful thing. Even though it's been close and open the place wasn't full of people but enough. They had a sale but on certain stuff, too bad it wasn't the whole store lol. The staff was super nice and helpful, the lines wasn't too bad neither. I wasn't able to go down ever aisle but I will next time. Best part is that you can use their online discount coupon, it's perfect you don't have print anything out read more

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This store has the slowest system in place!!! Be prepared to wait a half hour in line to pay. Every time I come here, there is a wait. Its too slow. I'll save my time and stick to Michael's and At Home instead of coming here anymore. read more

My hubby calls this place our 2nd home. He's not wrong. I love the selection and the Christian setting.

We love Hobby Lobby. Faith based music playing in the background while we shop. The crafts are beautiful and the prices are reasonable. They have a good variety of items from toys, crafts, decorations, books, music, you name it. The people were pretty friendly and the cashier line was quick. I bought a devotion book for a friend of mine and a military magnet for his birthday. Happy we dropped by. read more

I honestly only really go here for their art supplies, they often have better prices than Michael's (art store). During the times I go here, I never have trouble finding what I need, but what drags down the time in store is the line. Obviously, depending on the time you go the store the line length differs, but almost all the times I've been there the im forced to a wait in an 10-to-20 minute line just for 2 items. Despite this small gripe, hobby lobby has a lot of decorations, art supplies, furniture, etc. read more

The cashiers don't bother to call next in line, just look down at the ground and not pay attention to customers

I rarely have openly friendly service at Hobby Lobby. At any location. Side note: The old school management style is fear based, ie "If you don't do it this way, you'll get in trouble." I even thought it might be a fun place to work - I lasted 3 days because of the negative energy and communication style. I was happily surprised when I went in yesterday and the front end manager was cheerfully welcoming. A big shout out to Bernadette - she seemed like a generally happy person and shared that glorious energy with her customers and team. Aurora was very efficient and helpful while checking me out. It was a lovely experience. read more

Best service ever . Very happy and supportive staff . Great selection of items and great deals

[To the tune of Gangsta's Paradise] "Keep spendin' most my dimes Visitin' this crafta's paradise Been spendin' most my time Livin' in a crafta's paradise. As I walk through the aisles of arts and crafts, I take a look all around and realize, "there's so much crap!" 'Cause I've been shoppin' and spendin' so long That even my momma thinks that my mind is gone!" It's true I can spend a lot of time and money at this place because I'm a Creative but Hobby Lobby helps with inspiration from their themed displays, canvased Christian-based quotes, and all around helpful, knowledgeable staff. This is a brand new Hobby Lobby (HL) located in the former Walmart-turned-Halloween costume store on Canyon Springs Parkway where the 60 and 215 freeways intersect. Like its competitors "Joan" and "Mike", HL offers coupons which help you save on crafting material. I can usually find what I'm looking for at HL but I do prefer specific products (i.e., fabrics, silk florals, etc.) at Joan's and other products (e.g., frames, presentation/display boards, etc.) from Mike's. If I need inspiration or affordable decor for an event, I know HL is the place to find items. Pro-Tip: Use their "Regular Priced Item" coupons on items like scotch tape, storage boxes, etc. Definitely worth stopping in to take a peep if you've never been inside HL. You're guaranteed to find something cute for yourself or even a gift for someone! Happy spending! :) read more

Hobby Lobby - Arts & Crafts Near Me - Riverside, California

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Love the atmosphere and buying yarn. Shopping for the holidays is fun and love the Christian music playing.

The store is set up really well by holiday and themed. I got just what I wanted and saw many ideas I want to try.

10:49am Thursday morning. It's rude to throw the bag on the counter after bagging it. No matter what's inside the bag. Don't toss it like trash. Not very Christian thing to do. Alyssa you need a chill pill or drink some coffee and have a ti read more

Hobby Lobby - Arts & Crafts Near Me - Riverside, California

I love this location and I really like all the staff. But! This is completely uncalled for. Went to use the restroom this morning around 9:30 (Sept 2nd 2020)...mind you, they open at 9 am. So! When was the last time bathrooms were cleaned? This is disgusting and management should be embarrassed!!!! In the pictures, all the DARK SPOTS you see on the wall are POOP. That is DISGUSTING. I told a manager as soon as I walked out and made her aware I photographed it. I left about 30 minutes later and bathrooms were still not being cleaned. Clearly, no one cares ‍ read more

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Lesson learned: look at prices online first. The items I purchased were labeled 3.99 and 4.99, which is twice what it is on their website for the same exact item. And sure, you're like, who cares it's just a dollar? But it starts to add up when you're buying a bunch of these for a project. The CSM was not willing to price match (claimed item was not coming up in their system so couldn't see original price, internet is slow in the store I guess?) and I was kicking myself for not looking it up online (it was 2.99 online). At least the store seems clean and parking is easy to find, otherwise dealing with their customer service in the store was an unpleasant experience. Sidebar, the price at the Rancho location was 2.99. I'll be going there, not haggling at this location. read more

Hobby Lobby - Item online, much cheaper. - Arts & Crafts Near Me - Riverside, California

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They are in dire need of organization. Should have separate lines for returns or problem customers. Waited for 10 min didn't move person in front of me left also. Ridiculous. Were are the managers. Lines at every register. NOPE. Not today. Poor leadership. read more

The "Worst place to ever do a return" As busy as this place a can. There's not a designated. Register. read more

Super horrible service when asked if I can have the door open for the restroom lady named Alicia at the front helped but het face expression made me feel I was a burden to help. read more

Great selection, mostly helpful staff. When the line was taking along time however they were very slow to respond.

Management s^^ks. About half of the employees or great and very helpful. Good product. Sometimes over price.

Fabulous store! Huge selection, excellent prices! The Moreno Valley store is gigantic, there is so much there to choose from! Used to be Jo-Ann's and Michaels was my 'go-to first' store, but now it's Hobby Lobby. It's always a pleasure to shop in this beautiful, well laid out, clean and fantastic store! I even enjoy the music they play, its soothing and at the perfect level, there is nothing more obnoxious than walking into a store and music blasting and pounding so loud you can't even hear yourself think. I was there last week and picked up some beautiful Christmas ornaments, kitchen farmhouse decor, and found many great bargains in the clearance aisle to boot! Great prices on so many items, too. Check out is a bit slow at times, but the cashiers are friendly and nice, and I have never had any customer service issues. read more

Its always good with merchandise .. friendly, helpful customer service all the time. Great savings all the time and they play amazing Christian Music while shopping! I love looking around and seeing ideas for my home!. God Bless. read more

I love shopping here but they really need to get organized on the checkout process. I have stood in the single return and exchange lane as told by the Guard manager. Doomed to WAIT WAIT AND WAIT for more customers to line up and then get placed ahead of me because the Line Guard can't control the customers coming up. Get with program and just Keep 2, TWO, Registers OPEN read more

Hello, I went to Hobby Lobby this morning. I am an Afro-American woman. The cashier Tracy K., who is White, I'm sensing she felt uncomfortable, not as friendly and hurriedly scanning my merchandise as compare to the previous customer who happen to be White as she was very friendly with her, taking the time and talking to her. Tracy found a previous used old wrinkle plastic Hobby Lobby bag with small holes inside the new plastic bags and decided to use this old bag with small holes to place my merchandise, I felt at this point Tracy action was racist. I ask politely may I have a new bag because this bag have holes, Tracy stated "Sure" Tracy place the old bag in the trash and place my merchandise in a brand-new Hobby Lobby plastic bag. read more

I was just at this hobby lobby in morano valley and was wanting to purchase some cross stitch kits that were on a wall marked 75% off, no other specifications were posted on the sign. I had several kits that had a yellow tag and several that did not, they were all in the same area mixed together. When I got to the register to pay the cashier got confused and had to call a manager whom I showed the wall and sign to, this person also was confused and had to call the store manager, Felicia, whom was extremely snobby to me refused to honor the advertised price. As I was leaving the store I let the manager know I would be calling corporate yo let them know of the awful experience I had and she replied "go right ahead I don't care" I have never left a store so angry about their dad excuse for "customer service" and "guaranteed satisfaction" read more

Hobby Lobby - Beware sale price not honored by store!!! - Arts & Crafts Near Me - Riverside, California

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Hello, my name is Wendy Mejia. Earlier today (3/20/23) I had an incident at a Hobby Lobby store and I called to report my issue but I also want a chance to put my complaint in writing so I'm deciding to post this here. This incident occurred at the Hobby Lobby with the address 2663 Canyon Springs Pkwy, Riverside, CA 92507. I was in the store between the opening time of 9:00am - 9:20 am. This incident involves an African American manager by the name of Letoya or Latoya. As I entered the store I grabbed a cart and looked at the items positioned in the entrance of the store. I found two chargers I was interested in purchasing and put them in my cart (one charger was pink and one was blue). Each worth $9. As I was looking at the items near the entrance I saw a manager speaking to a young associate and they were looking my way. Next thing I know they were behind me. I had this feeling that they were talking about me. I assumed that the manager told the young associate to follow me around the store. It's opening hours so I know that there's not many people in the store at this time. As I was looking around the store and walking through different aisles I noticed this young associate was following me. Every corner I turned, I saw her face looking at me. It's a big store and coincidentally she was in every aisle that I happened to be. I did not feel comfortable shopping as I felt like I was being watched and followed. After some time I approached the manager in the fabric section of the store and I asked her if she had this associate follow me around the store. She stuttered and said "It's her job, she's working." In a calm demeanor, and an even tone I tried to explain my rationale for why I felt I was being watched and followed and anytime I tried to get a word out she kept rudely interrupting me and saying "She's working. She's working.She's working." She said this countless times and did not let me speak. She kept getting louder every time she said this. This happened at the fabric section of the store in front of a couple of other employees. Maybe 5 other employees including the young associate who was following me. She then told me, "If you feel like someone's following you, you can feel free to leave and if you feel followed that's sus (suspicious) of you." I felt embarrassed, humiliated, and talked down on in front of a bunch of Hobby Lobby employees and customers. She was basically accusing me of being a suspicious customer and implying that I was shoplifting. I walked away as I no longer felt like shopping in the store. I told her, "I was just asking a simple question and you're not giving me an answer." I walked towards the front and asked to speak to a manager, I was told she was the manager. She then approached me and I told her that it was not ok how she kept interrupting me and not letting me explain myself. I approached her calmly and I couldn't voice my concerns to her as someone in a management position without her being defensive and passive aggressive. I told her that she still didn't answer my question, "Did you ask that girl to follow me?" And she said, "She's working." Once again with attitude. I calmly told her, "Ok, I'll take that as a yes since you're not saying no." I told another associate that I'd be calling corporate to report this issue and if I could get the managers name and that's when she said her name is Letoya or Latoya. In this situation I felt racially profiled, I was not in the store for longer than 2 minutes when I was already being followed. I am a young Hispanic woman, and there were three other white people entering the store around the same time that I did but I was the only one being followed. This manager did not address the issue I presented to her and reacted in an unprofessional manner. This had an impact on me, as a special education teacher who comes into this store to buy supplies and materials for my classroom, I felt unwelcomed and it's unlikely that I'll return to this store. It's unfortunate because I've been a customer of this store for years, around 4 years but I don't feel comfortable returning to this store after she embarrassed and humiliated me in front of multiple store employees. This manager's body language, actions, and tone said more than her words. She refused to answer my question and I firmly believe she did have that young associate follow me. I don't believe I deserved this treatment, especially since I've been a loyal Hobby Lobby customer for years. I wanted to make sure I got all of this down in writing in case future or past customers share a similar experience with this manager, Letoya/Latoya. read more