Walking into this Michael's is like stepping into a customer service void. I've never encountered a…read moregroup of employees so consistently unhelpful, uninformed, and seemingly confused by their own store. Asking a simple question feels like I've interrupted a very important staring contest with the air. No one knows where anything is, no one knows how anything works, and no one seems remotely interested in finding out. It's honestly impressive how a craft store... of all places... can lack creativity, problem-solving, or basic awareness. If you enjoy wandering aisles alone while employees look at you like you just asked them to solve advanced calculus, this is the place for you. Otherwise, save yourself the frustration and go literally anywhere else.

There is a lady full of genuine smiles and energy at the check out counter. She actually likes the…read morecustomers no matter the complexity of the purchase ! Good job Felice! I wish all stores had such employees.

Great variety of projects to purchase and a wonderful selection of finished projects to see. Great…read morewomen that run the place who are experts and very friendly.

I made nine of the BUSH Christmas stockings, used them on my mantle for years. Now in their 20s, I…read moregave each of my grandchildren their own.

My wife and I have a side hustle on Etsy, so we have been to this Joann's many times. Definitely…read morethe best selection and variety of fabric in the state. I love the phone app that lets us know every time there's a big sale, and the sales are quite frequent. Tons of seasonal home decor items. We always seem to come across something we just can't live without...that we only knew existed 5 minutes earlier. LOL Some of the older Joann stores in Utah are quite cramped. I love the wide open layout of this store. Lots of room to maneuver around those shoppers who aren't cart-aware. (You know who you are) The staff here are great. We have never had a negative experience. The cut table is always fast and efficient, while still having time to chat it up. Gotta love friendly service!

Very unimpressed. 10 people in line one cashier. 20 minute wait. How about call up an extra…read morecashier or two.

Placed an order for Blue Bird flour so I can make goodies like Indian fry bread and Navajo tacos…read more My order arrived 4 days after I placed my order online. I live near an Indian reservation, but have not seen this particular brand in any stores in my area. So happy with how fast the order was processed.