Christmas season; I called to ask if they had a certain Christmas tree. They answered and directed me to the correct department. I spoke to a customer service rep who checked inventory, told me where to find it in the store and how to go about purchasing it. When I arrived at the store my purchase when smoothly and quickly. A nice young man carried my tree to my car. A great experience in a busy store at Christmas time. Great job Hobby Lobby Lubbock! Thank you. read more

I bought 3 bandanas on Friday today and clean my cast iron skillet. Since the bandanas were going to be used in a clean skillet, I washed them in a laundry bag. All 3 were coming apart, after I removed them from the dryer. Returned them to Hobby Lobby on Saturday. The return checker called for someone to help. The second woman called for a manager, and she told me they could not be returned. Why? Because they had been washed. I told her they were going to be used in a clean skillet! Nope, they've already been washed. Guess I should have told them they just started disintegrating, then I probably could have returned them. It's not about the money, but I thought HL had common sense! read more

Customer service sucked Alexis mugged me and my daughter when we first walked in then to avoid confrontation I tried to get checked out by a different employee my daughter accidentally knocked hand sanitizer over I apologize ended up getting checked out by Alexis anyway attitude sucks I'll never enter hobby lobby ever again treat customers with a pleasant attitude keep the stank one at hom read more

Hobby Lobby - Art Supplies Near Me - Lubbock, Texas

Hobby Lobby always has fun stuff; my family always checks here first for fun Christmas ornaments and stocking stuffers. This year we did a pirate themed Christmas and found treasure chests, fake gems, and other trinkets here. Their cashiers are generally kind and helpful. The prices are reasonable and they have hobby supplies that I haven't found anywhere else. read more

I came in here looking for crafting supplies for red Raiders, local college football team. They had none. How disappointing. read more

Hobby Lobby - Art Supplies Near Me - Lubbock, Texas

The older sales associate named Jennifer, was extremely rude to my friend and I when we came into the store. I just do not understand why people have no common sense these days, I'm so upset she told me and my friend we couldn't wait in the return line although we had to complete a return and then when she realized it was a return she said oh you guys should just stand right there, the spot she told us to leave. Will not be returning again soon. read more

Went to hobby lobby and was inquiring about hanging wall of beads on wall. A very helpful girl name Brooke helped me with an idea and took me around to gather up materials. She stayed with me for a good half hour. She was so helpful and very friendly. Said she was a fairly new employee. Loved her. Very impressed with her knowledge. Excellent employee. Thank you hobby lobby for employing this young lady. read more

I consistently forgot how frustrating it is to shop at Hobby Lobby until the second I walk in - that pretty well sets the stage for this review. There are times when you just think you need something from this god-awful retailer, for me it was a single package of $1 thank you cards. Though originally steered to the wrong location by an employee I was still in a good mood about my visit, I found my cards and headed towards the front (for clarity, 'the term 'the front' will now be replaced by 'seventh layer of hell'). After arriving at the Seventh Layer of Hell, I found a single open register. It was 7pm on a Weds and I was surprised by this. Being surprised, I counted the number of people ahead of me in line. 31, there were 31 people queued up behind a single open register. A few registers over there were four Hobby Lobby employees standing behind a register and all were talking amongst themselves and looking (generally) down. Having a purchase that would total roughly $1.10 I decided to ask if any of them were opening that register. Once I again traversed the Seventh Layer of Hell, I saw all four of them on their cell phones (3 on Facebook and a third looking at pictures) and talking about a party. As politely as I could muster I asked if they were going to open at which point one employee turned her back to me and snarked to the others 'does it look like it?!' The irony of me sliding my thank you cards across the counter in frustration to this helpful group did not hit me until now, but I slid them across and victoriously escaped the Seventh Layer of Hell. As I was walking out to my car it occurred to me that directly across the street to the East is Michael's; a similar store with a little smaller selection, similar prices, but friendly AND helpful staff. Takeaway here: trust me on the correct layer of hell at HL and instead spend your money across the street! read more

I love arts and crafts. LOVE them. Therefore, I love Hobby Lobby. Located behind a Chick-Fil-A (hey hey... lunch!), this location is really easy to get to being that it's right off of Slide and the Loop. The parking is super plentiful - you just have to watch out for the crazies that drive all over the empty lot without paying attention. I also love Hobby Lobby because they have great sales. Last time I was in here, I picked up over $100 of scrapbooking supplies and my final bill was knocked down to $88. Not bad! Just be patient, be willing to spend some time looking for what you need and you'll be just fine. read more

Walking in a winter wonderland! Regardless of the time of year Hobby Lobby will be sure to have the decorations, fake flowers and all the crafts you desire. This particular location is one of the largest I have ever visited. They must have over 50 employees there at any given time. That makes it super easy if you are lost in the sea of wall hangings and picture frames to ask someone for help finding those sparkly pink boas you are looking for. Tip: Don't ever pay full price for anything here. They have a weekly 40% coupon that you can use on one full priced item. Besides that coupon, every week a different half of the store is on sale. Hobby Lobby loves their sales and so do I. The lines can get a little long, but, hey, they are doing all they can to get you through it! read more

Jada was our cashier and she was so sweet and helpful. She provided excellent customer service and fun conversation throughout our transaction. The store was neat and the other employees on the floor were able to bring me right to the items I needed! read more

Watch out Hobbies here comes the Lobby: Hidden behind it all: Hobby Lobby is located on the South Loop and Slide in one of our most popular shopping centers. Its fairly easy to find and has some popular restaurants close by. It is located in the back lot of this popular shopping center but it is a wonderful location with more than ample parking. The Experience: Hobby Lobby have always been up ahead of the game on their seasonal goods you won't have to look very far to find what you need. Because this is one of the largest provider of hobby gifts in the area you can find a plethora of goods for just about any hobby. As for myself I have found that they have had cute help all year round not just on the holidays. Yes I said cute. They have the uncanny ability to hire the new Texas Tech students looking for a job that has flexible hours and Sundays off. I do recommend them for their order and ability to get their customers from the checkout line to the exit, I appreciate that. Overall: I think this is a great location for any store and would encourage everyone to finish their hobby search here. Visit this store if you have the time to look around and get a feel for what you might want to try your hand at or to just learn what a truely exceptional store has to offer. read more

A giant store of craft supplies, home decor and frames?! All my pinterest dreams came true! I love hobby lobby! I used to shop at their location in houston all the time so I was very excited to see lubbock has one! The store is very large, has more options than houston and wasn't very crowded on a Saturday afternoon! Hobby lobby runs specials ALL THE TIME! 50% off is pretty standard. So call before you go in and see if that particular section is running specials that week. I had a great experience! Friendly staff and lots of smiling faces! Can't wait to go back for more DIY supplies! read more

I miss this Hobby Lobby. I worked here for almost 2 years, and now its the standard I judge all other Hobby Lobby stores against. I live in the Austin area now, and the stores here are always dirty, shelves are always empty or disarranged, and the cashiers always act like they've got somewhere better to be. The Lubbock store is almost always orderly and clean, and the majority of employees are cheerful and willing to help with whatever you need. The Lubbock store does get very crowded, especially on weekends during the holiday season, because it's the only Hobby Lobby in the area. The managers do their best to keep lines as short as possible, but there is sometimes still a considerable wait. To avoid this, try shopping on weekday mornings or afternoons. If you have to shop on a Saturday, try to go during a Texas Tech home game--the store is much less busy! One area they could definitely improve is in the cleanliness of the bathrooms. The stock guys clean them every night and check them through the day, but they aren't thoroughly cleaned. They also need to be updated because many of the fixtures are dingy and dirty looking. read more

Hobby Lobby is great if you know what you need/want. They have a pretty good selection and tons of seasonal stuff. The downside is that the workers know little to nothing about crafts so do your research before going! Also, checking out usually takes forever so be prepared to wait. It is super fun to just walk around and find all kinds of stuff! read more

No, just no. Not enough help, aisles blocked off with no reason for it. (No employee working there, just blocked off.) Frustration, frustration , frustration read more

I enjoy looking around here, which is helpful when the specials change every week. They always have a coupon though on their app, so download it. There are always fun projects to do with kids if you have children. read more

If I could leave no stars I would. I was treat like a dog by store employee "Vanessa" I do believe her name was. Calling cooperate, not only just her but the entire staff was the rudest store employees I've ever encountered. "The friendliest city in America" isn't friendly as long as these people are in it. read more

Love Hobby Lobby, so many different things to look at. Neat collectables, cool home decor that appeals to men and women.

HORRIBLE experience. Stood in line for 20+ minutes, WATCHING EMPLOYYES STAND AROUND. INCLUDING THE MANAGER. Unbelievable. A register was opened, so myself another woman moved over to the new line (losing our spots in the previous line). We were then turned away harshly. The other woman left upset and I got back in a new line. I then proceeded to watch the woman who turned us away STAND THERE and do nothing. So rude and unprofessional. Michaels is my new craft store. read more

One of the front end managers was incredibly rude to my family and me while visiting this store over the weekend. I had a question about discounting a broken item. She was dismissive and busy socializing rather than answering our question in a polite manner or making eye contact. Her name was Angelica or Alexandria. I expected better service. read more