Rebecca is the . I went to Rainbow in Covington. Paid 150$ for an oil change and showed my recall…read morepaperwork from RAM. Asked them to inspect it. Oil change was so quick, and they said : oh its great, no recall. BS not even 72 ish hours later I get these flashing codes in dashboard. About being so many miles until my truck went into limp mode. This dealership was the closest to our BnB (new to area) and took it in. The lady at desk was the new service director (Taylor) and I explained the previous place and my utter disgust with them. Not only did this service center take it seriously, she was honest and said they would need 24 hours to inspect it. 24 hours later, they text me with news it was the recall. It took one week for them to get part, get it installed AND Rebecca went to bat for me and made sure RAM covered an additional faulty part, that had failed due to the recall part. I was ready to give up hope on dealerships here, and this place shocked me. I will gladly drive here to see both the awesome women who keep it real and honest. Even if I buy a home in another parish. Aggravating when service departments try and scam you. Rainbow actually sent me what looked like a bill for 240$ + last week...in the Itty bitty tiniest print at bottom it explained it was an offer for their extended maintenance package. Jack-holes!!! My mum or any other older person I know would have genuinely thought it was a bill and paid I am genuinely considering filing a complaint with BBB or whatever Louisiana allows for that shady/deceptive letter. Hands down I will recommend BOTH these women to anyone looking for service!!

I bought a used car from Ross Downing Chrystler. Not a good experience at all, they tell you…read morewhatever they can so you'll buy from them. they lied to me to get me in the dealership then told multiple lies to me so i would buy the car. very very pushy they don't like to hear "no". definitely won't be going back. ;)

Broke down 1k miles from home. Forced to have someone else put a alternator on my car. Ross Chevy…read moregot me in and out with a new alternator installed in less then 1 hour. Amazing. Especially in the awful rain. BUT. The hassle i had to go through to JUST get a alternator installed. NO plugging in the computer to my car. NO scanning the codes. JUST PUT A ALTERNATOR on my car was confusing to them. I was told. Well if this dont fix your charging issue then we will have to hook your car to the scanner. Also tried to tell me it could be my fuse box. JUST INSTALL A NEW ALTERNATOR. I flat tow my 2018 malibu. 443,000 miles now. I have a volt meter and a switch under my seat that bypasses my main battery and runs off my 2ed battery i use when flat towing as the brake booster needs its own battery bc the car shuts off its power inside. SO I KNOW WHAT IM TALKING ABOUT. when i say just change the alternator and it will fix my issue. 1 hour later. my car was up and charging. Amazing service and speed. Just shut up and listen to the customer. The customer knows your scams. YOU (CHEVY) dont know the customer and there background, Or the cars background.

UPDATE TO MY PREVIOUS 1 STAR REVIEW BELOW: I sent an email…read moreto the General Manager, Rod Morris, who had Ronnie reach out to Zac within hours. They had they car towed at their expense from our home in Mandeville to the dealership in Hammond. Their mechanic agreed with Autoville: the car was toast. Ross Downing agreed to purchase it back for 75% of what Zac paid. While it would've been nice to receive the full amount, legally, Ross Downing wasn't required to offer anything. We do appreciate them doing the right thing. ~~~~~~~~~~~~~~~~~~~~~~~~~ ORIGINAL REVIEW: 56 Days. That's how long the car my son bought from Ross Downing Chevrolet lasted. That's 26 days past their 30 guarantee. Ross Downing could have chosen to be a hero and offered some type of assistance. However, despite several calls and numerous conversations with the FB chat bots, the only person we heard from was his opportunistic salesperson. His laughable "solution" was for us to trade the now-inoperable car in for another vehicle which my son would have to finance. My son is early 20s, works 2 jobs and saved to pay cash for this vehicle. He probably doesn't have credit score to qualify for a loan, nor does he want to incur debt. (And frankly, he's distrustful of you now.) I realize Ross Downing is under no legal obligation to help my son. However, there's "right" and then there's "doing the right thing." The latter creates loyalty, repeat customers, and good word of mouth. This experience is the opposite of that. [Note: neither my son, nor my husband, recall being offered an extended warranty, but if you can show paperwork that he initialed/signed declining coverage, I'll concede that point.]

I typically do not leave reviews, but I was so impressed with the service I received at Ross…read moreDowning GMC's Service department that I felt compelled to share my experience. Service Advisor Robert Mena helped me. Robert displayed exceptional expertise and clarity in explaining the required repairs and provided estimates for my vehicle. His customer service skills and professionalism were truly exceptional. Throughout the repair process, Robert consistently kept me updated on the progress and promptly informed me once the work was finished. I am sincerely grateful for his dedication and meticulous attention to detail. I was greatly relieved to have my vehicle repaired at a GMC dealership, where I had confidence that the repairs were done correctly and thoroughly, all while being affordable.

Ask for Landon Crane. He's new but he'll give you his best effort and make your buying experience…read morefun and relaxing. My friend and I were out looking for a new car for myself and my husband and we stopped in at Ross Downing. As a female, the first thing I'm looking for is how a salesperson approaches and responds to my questions. Landon was spot on. Professional, polite, not pushy but willing to take the time to answer all our questions, and we had plenty. He was never condescending or fake. He looks you in the eye and gives you the best of his ability, if he was u certain he got up and got the answer for us. The final aspect of what determines if I'm going to do business with someone is their handshake, Landon rocks his. I highly recommend you give him a call. Ross Downing has a great selection of vehicles, great staff, and a top notch up and coming salesman in Landon!

All around a great experience- the salesman Roland, management, condition of the truck, financing,…read moreand the warranty offer.

We have had very little interaction with this dealership, however our one experience has been…read moreterrible. The engine in our 2021 Escalade died and we were told it would need to be replaced under our warranty. Kassidy in service said that a vehicle had been set aside for us to use while the vehicle was being repaired. We decided to see if it would be in our interest to trade in the vehicle for a new one. Upon talking to Seth, the GM, we decided that we would just move forward with the repair and forgo a trade. We were in luck, because according to Scott, the service manager, Ross Downing was the only dealership that had this engine in stock, because they anticipated the issue with this 6.2L 8 engine. This happened on Friday, and on Monday morning on the way to pick up loaner vehicle, we received a call from Scott saying that he is being told they are refusing to work on our car and we needed to have it towed somewhere else for service. We have filed a complaint with Cadillac, and am dumbfounded by the arrogance of the General Manager. Scott and Kassidy in service were both great, and at least had the decency to return our calls. The GM is clearly not doing whats best for the brand, but what is best for his ego.

Great shop with unique finds! Prices were good and staff was very helpful. Just stumbled upon…read morethe shop, but will definitely be back when I am in the area.

The absolute best! If you love and know quality designer fashion, this is the place. They have the…read moregood stuff at unbeatable prices! Have been shopping at UAL since the 90s. Friendly and tremendously helpful staff. They will ship your purchases so you don't need to haul your finds home (if, like me, you are visiting from out of state). A++++.

You'd think that all TJs are the same but they're not. I make it a point to go to the stores in…read morevarious locations because the quality of the selections vary. Every now and then I find a really nice piece. I'll admit that the skincare, personal care and snack sections have me in a chokehold. The problem is there are so many deals that I end up buying more than necessary. I've been able to significantly cut down my monthly spending by only visiting TJ's once a month...should I go less???

1st x here to this location. Here in New Orleans July 27th, 2024 Saturday Noon Day for Noa Zuman…read moreIsreali Jewlry Maker Items. I believe these are Blue Sapphire Earrings. They are by Zuman Jewelry, an Israel-based jewelry brand founded in 1984 by husband and wife Tamir & Noa Zuman. Well known for beautiful organic designs, with ancient Roman glass and semi-precious stones, carefully handcrafted pieces. High quality fine 925 sterling silver pieces that are designed with love. My favorite Isreali Jewlry designers. I love to support them. FranknKimm Over and Out July 27th, 2024

Buffalo Exchange has been a staple in my thrift store rotation forever. You have to sift through a…read morelot of clothes but you will find a few nice pieces ever so often. My heart was broken when I found the most beautiful beaded, silk skirt that simply didn't fit. Humbling experience but that's the way it goes sometimes. I hope someone else can take advantage of the deal- very high quality piece. I did however find a couple of cute pieces that I'm excited to wear. So stay tuned for outfit pics.

I am so confused by this Buffalo Exchange. This is a consignment store, that seems more geared…read moretowards young, college aged people. Immediately upon walking inside it smelled like young people after working out. I'm not sure about you, but I'd rather inhale the odor of old people moth, then this. On another note, why is everything so overpriced? Why is a basic white tee shirt $30? There are some nicer shoes and purses, that are in pretty good shape, but their prices aren't any better than at Nordstrom Rack. I wouldn't shop here, nor would I do business with Buffalo Exchange.

This location is a little rough. You have to fish or dig…read morethrough the mess to find things, and it was odd to see things that I've seen at my favourite NOLA location, but priced higher (???). But the most frustrating part was finding the needed gift items, then the cashier got distracted and put one of the items aside, and didn't ring it up. Now I have an incomplete towel set that I have to drive all the way back to Covington this week in hopes that its match is still there (or return the one I did get). After an hour of searching, I got home only to find out the entire trip was wasted. Ugh.

Some of their employees have no manners. Assistant coordinator started to peel off the price tag of…read morethe item I was buying while checking out. I asked what is going on because she left the register and was fighting to peel it off while the manager was looking at her, She said it was the wrong price tag that their customer/s intentionally put there to switch prices. It took her a couple of minutes to do it, I can't imagine how good their customers are that they can peel it from one tag to another (and none of their employees notice it ??) just to leave it for another customer to pick up. Store employees has no accountability. What if it's one of their employees put it there by mistake or intentionally? They have a camera and they can always check it. According to her, some of their customers do that like it is a normal thing in their store. I've never had that kind of experience in any other stores and never heard of that before. They did not know how to handle the situation gracefully. Not even apologetic. It was rude. There was also an incident before that their employee in charge of the fitting room asked a customer to go back inside the fitting room to get the hanger/s for her. Ross' employees next door are more polite and respectful of their customers. They seem happier too.

Messy and lacked any rhyme or reason to the set up. Employees were not very engaged and even…read morelaughing about hanging up on people who were calling. The security guard even answered the phone at one point because the cashier refused to answer it. Prices are fair, but the selection is limited compared to other stores.

Loss prevention at this ross has to be the worst part of the store. A short dark skin lady, didn't…read moreeven get her name, was on the phone while she approached a grown man btw. She went on the assume he was gonna steal a toy he was fidgeting with while he was INFACT with his mother just waiting. The toy was opened already by a previous customer and was just left there so he was just distracting himself while waiting. She then decided to snatch it out of his hand and walk away like she owns the establishment. Ross needs to either get the loss prevention team in check before a customer does it first. Not even just that, she was FOLLOWING him around. Ross, get it together.. Yall hire people that don't get paid enough to be doing what she did because it was weird and so were her assumptions.

This is a really cool Ross. They had all the regular Ross things and did not disappoint. I needed…read moresome housewares things and they had everything I needed. They are specific things to just get at Ross. The people were super nice. I enjoyed chatting with them and they made my experience nice.

Everything was great till I got to the register and the cashier Treasure didn't want to help me and…read moretold me to wait for another register that wasn't finished yet although I was the next one in line. She was upset that I said no I'm next in line and you're open so help me. Maybe she was having a bad day, maybe, but either way horrible attitude to have in front of customers! She alone makes me not want to come back to this store location. Horrible customer service Treasure!