Bought a 2019 Ford Ranger. It looked good and drove nicely. Roy said it belonged to a friend of…read morehis. He said his friend actually traded it in and than came back and bought it. Than later on came back and traded it in again This can't be true. Let me explain I let them do the financing thru a credit union. Six months later I decided refinance it to get a much lower interest rate. That's when I found out the truck was not driven for 3 years. The new finance company showerd me the records on a milage report.That also explains why rats had ate up all the wires and plastic under the dash. So how did his friend trade in truck come back and buy it again then trade it back to him. This cost was $8000 to get fix. Warranty did not cover this I had to go thur my auto insurance. Roy said why didn't i tell him so he could have help you with this with the warranty. But warranty strictly covers mechanical break down things like that. So he could not do a thing. First issue with Roy is told him a number of times I didn't want Gap insurance. He gave me four options and what the payments would be. 1. Just the purchase of vechicle 2. Vehicle with gap. 3. Vehicle with a warranty. 4. Vechile with gap and warranty. I picked vechiel with warranty. I wrote down what my payment would be. When signing the contract the payments were the same as he quoted. When it came to the Gap part he said this is where you sign saying you do not want Gap. So my husband and I did not look at it good, just went on what it said. Look at paper work it is misleading. There is a box you check both things are on the same line. YOU WANT IT OR YOU DON'T. We continued to sign as directed. It's a lot to read and they know that. We had to sign for the warranty also. That is where they explained how the warranty worked so there was a lot to look over. That part was ok. Then he came back with the Gap packet that is stapled all together separately. Not realizing it was about GAP. WE had to entitle a lot of places there. But since we had been talking about warranty not thinking or reading it was about Gap. Note I told him so many times I don't want Gap. This was only $995 but I think he wanted to sell that Gap because I got him to come down on the price of the truck $1000. So he figured a way to get the money he wanted. When I went up there to cancel everything I talked to him about the Gap issue. He came out with a piece of paper I had never seen before. There were our initials. My husband initials were like this T.A.B. Dots end between, he has never did that before on any paper work before and not on this contract either. Plus all of the cost are outlined in the loan papers are itemized it doesn't state Gap. It states Preferred Administrators. What would you think that is? Of course I would not get full amount because six months has went by and we used the warranty one time to replace a part that was bad. The warranty was $3499 we got a check for $2277. This was for six months of having them when it covered four years. I called the warranty people National Auto Care to see how much they wrote out check for. They told me they do not write out a check or have nothing to do with the amount the dealer which in this case is Berryland motors takes care of that. I called Roy he said right the opposite. National Auto writes him a check then they write one out to me. I called the warranty people back tolk to someone else they told me the same thing they don't right a check to the dealer. Who is lying. So we have a lot of deception and alot of not telling the truth. This might be part of the game to Roy and seems normal but it is underhanded and bad business. What really bothers me is they have a CROSS on the corner of the business. I'm so glad I decided to refinance the loan I would have never know these things about this business. I suggest get you own financing and read all paper work and get help understanding it. No matter how long it takes. There is much more in the contract paper work I have learned since i read it well. I have not got back money for gap yet he conveniently forgot this. I made another mistake I had to sign a paper to cancel GAP the paper work was blank he just said sign this in a hurry. No telling how he filled it in. He did the same on the Warranty paper work also. I was hesitant to sign but I was pressured and really fed up with this man he prays on good people who just want a nice ride and wants to believe people are honest. This man is not. I probably won't get much back for Gap they prorate it and the dates he will fill in on that paper I signed. It is totally my fault for being stupid or if there is some kind of law would someone let me know. It is so true about this place when they say car sales men coning deceptive and I don't know any nice terms for them.

Buyer beware! This business engages in unethical and deceptive behavior. I bought a 2007 Chevrolet…read moreAvalanche from them in February 2023. When I bought the vehicle both the dealership and I believed the power steering motor was near needing replacement. They dropped a couple hundred dollars off the price of the vehicle to cover that repair. This shows that they understand the right thing to do is to make sure they are selling vehicles that can actually be used. Within a week of buying the truck, it became clear that the problem was the transmission, not the power steering motor. This makes the vehicle undrivable. This is also an issue that is not reasonably apparent when the vehicle is inspected at the dealership by an average person considering a purchase. I spoke with the salesman who told me that they never would have sold us the vehicle if they'd known the transmission was bad. This again demonstrates that they understand they need to sell working cars and trucks. The salesman said he would talk to his manager to see what he could do. My request was to split the repair bill; I didn't demand they cover it all or try to return it. That request is more than fair. After not hearing back, I contacted the salesman who told me the truck was sold "as-is". I expressed my dissatisfaction with that response and he said he would ask the manager to contact me. The business has yet to reach out again. I pulled the paperwork for the sale. There is a warranty sheet with a large box checked next to "Implied Warranty Only". Louisiana law says that sellers have an obligation to provide vehicles in good working order and the implied warranty covers those things that couldn't reasonably have been known at the time of purchase, like an imminent transmission failure. The deceptive and unethical practice concerning this form is that when you sign it, they don't explain that the smaller text at the bottom of the page waives this implied warranty. It is a misleading document that supports a bait-and-switch, and they do this intentionally. They show a huge box checked next to an implied warranty and then quietly trick you into giving it up. They know what they are doing is wrong because they won't return calls and they admitted that they wouldn't have sold me the vehicle if all the facts were known. I certainly wouldn't have bought the vehicle had I known the transmission was bad. This business has turned out to be the stereotypical shady used car lot, and I strongly recommend anyone avoid it.

This independent car lot has a friendly staff and trust worthy inventory. I have worked close to…read morethis business for years and would recommend them to everyone who is looking for a used vehicle.

From the owner: Liberty Autoplex selects only the best values from trade-ins, overstocked inventory, and auction…read morevehicles. We stand by every automobile we sell, and due to our low overhead, we can pass incredible savings along to you! Our friendly associates will help you find the car you want at a price you can afford. Years of experience and commitment to quality have earned us many loyal customers throughout the Northshore area. We can now bring that same great service to you through our website, too. Whether browsing our inventory online or in person, we can respond to your needs quickly and make purchasing your next vehicle a hassle-free experience. We also specialize in bad credit and no credit purchases. Finance with one of our reputable lenders, and we will walk you through the entire process. Stop by and see what we're all about!

DO NOT GO TO THIS SERVICE CENTER!…read more I scheduled a vehicle repair 4+ weeks BEFORE bringing my RAM into the dealership for repair (because they couldn't see my truck sooner). Four days before my SCHEDULED appointment, I brought my RAM there and dropped it off. I didn't hear ANYTHING about my truck until I called 15 days after dropping the truck off. They were supposed to call me back that day, but they did not. I called the next day (day 16), and they couldn't find my truck, my paperwork, or my keys. No records of my vehicle. They did call back once that day (at the end of the day), saying the truck was "finished days ago" and that they "forgot to call me." I asked what was wrong, and I was told that they didn't even look at the reason the truck was brought to the shop (likely needs a new PCM based on another shop's review). All they did was update software AND DID NOT EVEN LOOK AT THE ACTUAL ISSUE. My truck was left there for a specific repair, lost, and without a call when they STOPPED WORKING ON IT so I could get my truck, they just never even looked at the reason I brought it to the shop! I called back the next day (day 17), and they STILL had not looked at it the actual issue. I removed my truck from this service center. DO NOT GO TO THIS SERVICE CENTER!

I had previously brought my Jeep Wrangle in for oil change and tire rotation- always been please…read morewith speedy service. this time I took it in because of a warning light and a tire problem. First issue was the first available appointment was 3 weeks out. Parts had to be ordered (understandable) was supposed to be a couple of days. after not hearing from them, not able to contact by phone after leaving messages my husband went over there and was told mechanic was at lunch (10:30 am) after an hour or so was told mechanic was not there and they couldn't find the paperwork! When work was finally completed the bill shows work that I was told they recommended not to do. I had a tire throw a belt - getting new tires and was charged for a tire rotation (buying tires elsewhere) Will not return to the service center - and more than likely will find my next Jeep somewhere else

Rebecca is the . I went to Rainbow in Covington. Paid 150$ for an oil change and showed my recall…read morepaperwork from RAM. Asked them to inspect it. Oil change was so quick, and they said : oh its great, no recall. BS not even 72 ish hours later I get these flashing codes in dashboard. About being so many miles until my truck went into limp mode. This dealership was the closest to our BnB (new to area) and took it in. The lady at desk was the new service director (Taylor) and I explained the previous place and my utter disgust with them. Not only did this service center take it seriously, she was honest and said they would need 24 hours to inspect it. 24 hours later, they text me with news it was the recall. It took one week for them to get part, get it installed AND Rebecca went to bat for me and made sure RAM covered an additional faulty part, that had failed due to the recall part. I was ready to give up hope on dealerships here, and this place shocked me. I will gladly drive here to see both the awesome women who keep it real and honest. Even if I buy a home in another parish. Aggravating when service departments try and scam you. Rainbow actually sent me what looked like a bill for 240$ + last week...in the Itty bitty tiniest print at bottom it explained it was an offer for their extended maintenance package. Jack-holes!!! My mum or any other older person I know would have genuinely thought it was a bill and paid I am genuinely considering filing a complaint with BBB or whatever Louisiana allows for that shady/deceptive letter. Hands down I will recommend BOTH these women to anyone looking for service!!

i brought my car to this place two years ago to get repaired, the racist body shop manager stole my…read moreemblems because they didnt use them. its beeb two years he hasnt returned them. fast forward , my car is in the shop again, now hes refusing to work on my car because i reported him for stealing my emblems. i asked him his name, he responded " you know my name" my car was towed to their yard an it's currently sitting their stuck because this body shop guy is acting like he's ross downing. do not bring your car here because this guy will not make it a good experience .

We bought a used 2011 Yukon Denali XL from Matt and couldn't be happier. We searched for about 2…read moremonths for the perfect vehicle. We are in Houston Texas and found what we were looking for in Hammond. The communication was on point from start to finish. I was offered a great price for my trade in and the process was seamless. Great team and they had me in and out in no time. It's been a month and we are still very pleased with our purchase. When it comes time to buy another vehicle we will look towards Ross Downing first. Thanks again Matt!

i brought my car to this place two years ago to get repaired, the racist body shop manager stole my…read moreemblems because they didnt use them. its beeb two years he hasnt returned them. fast forward , my car is in the shop again, now hes refusing to work on my car because i reported him for stealing my emblems. i asked him his name, he responded " you know my name" my car was towed to their yard an it's currently sitting their stuck because this body shop guy is acting like he's ross downing. do not bring your car here because this guy will not make it a good experience .

Called to get a quote on some maintenance work on my 2010 Tacoma. Spoke to Armando on the phone and…read moregot everything setup. Got me in quick on Friday morning, and I was leaving by noon. Very quick and d etailed maintenance. Would highly recommend dealing with Armando for scheduling any maintenance needs!

Incredibly unprofessional team over here…read more I had an issue with my Toyota Rav4 and brought it in for service recently. They yelled in my face, treated me like trash, and acted as if the problem with the car was my fault! DO NOT BUY A CAR HERE OR BRING YOUR CAR HERE FOR SERVICE.

Prices subject to increase by $2,000 from one day to the next, depending on how badly you need a…read morevehicle and what your credit score comes back as.