Hector and the entire HMR team have earned our complete trust over three projects since 2023, starting with a small window replacement and building project and most recently completing an end-to-end remodel. They're on-time perfectionists who truly care about their clients and their work--transparent with pricing, communicative, friendly, and always available when you need them.
HMR came to me highly recommended and make the same recommendation. They set the standard for what we now expect from contractors. In Hector, you will find a committed, passionate builder who prioritizes relationships and quality. Here's a detailed breakdown of what matters most:
Pricing:
With all three projects, Hector stood by his quote with no surprises. He priced additional options upfront so we could make informed decisions.
When we added work, he priced it reasonably. He even went above and beyond, completing several finishing touches at no charge.
Scheduling:
HMR worked around our time constraints, planned around the weather, and completed our project 8 weeks ahead of schedule. Ronald, at the office, scheduled inspections on time and had crews flowing in and out like clockwork. If we had been quicker with our finish material selections, they would have finished even sooner.
Of particular note: Ronald worked with PG&E throughout the entire 12-month period they took to approve, engineer, and complete our panel upgrade--ensuring our project stayed on track.
Communication:
Hector and Ronald communicated with us, our designer, architect, and civil engineer seamlessly. There wasn't a day when I was unaware of the project status. When we were traveling for several weeks during the remodel, HMR provided us with daily updates and pictures. Hector also called us any time he needed something.
Towards the end of each project, we provided him with a punch-list of items that we wanted addressed and he always got every item done; no argument. In some cases he added to the punch-list himself.
Expertise:
Hector and his crew have a deep understanding of their domain. Hector took the time to guide us through many design and implementation decisions; he advised us on approaches that would either optimize cost or make maintenance easier long term.
Quality:
We are very happy with the quality of work. Our property is beautiful and is actually what we envisioned. This is a result of the quality of HMR's craftsmanship coupled with Hector's immense attention to detail: it's always a good thing when your contractor is more invested in the tiny details than you are.
Troubleshooting:
Like any project, there were a few unexpected discoveries during construction. However, there was never a moment of panic. Hector always had a plan. He leveraged his knowledge of construction codes, especially the ambiguous ones, and planned assuming the most stringent interpretation of these codes.
Contacts:
Hector pointed us to his window supplier and preferred flooring supplier, and both were great to work with, provided us with great deals on high quality products thanks to HMR's referral and worked directly with Hector on delivery and any additional requests.
Warranty/Follow-up:
We had one item that we needed done as a follow up. His team came out as soon as we needed and completed the work promptly. In another case, we needed a faucet fixed and Hector came out himself immediately and addressed it. No questions, no surprise charges. HMR stands by their work and have a deep sense of ownership. read more