Love this place. Huge selection, and super friendly and helpful people. I'll drive down here from…read moreSalt Lake Valley to shop. Brady at the gun counter is welcome at my BBQ anytime. I like that they carry new and used firearms, and a huge selection of accessories, clothing, ammo, etc. Keep up the good work over there!

Every time I come in here i'm ready to spend over a 1000 dollars on guns and ammo but every single…read moretime I get ignored at the counter. This was my last time coming here I've come 4 times over the past 6months and every single time I get ignored. I always gave them benefit of the doubt but at this point it's ridiculous.

The staff is super nice, knowledgeable, and helpful. Wally is the BEST instructor he helped me…read moreimprove significantly. Gun range prices are reasonable.

Great selection. Very helpful and knowledgeable staff. They have a great rental selection to try…read morebefore buying and nice indoor range.

Very receptive and knowledgeable. Prices are more than competitive! Getting my rifle business!read more

I found Lakes a few years ago when I need to have some estate guns appraised. Brent was by far the…read moremost honest appraiser I met; he did not ask if I wanted to sell them, he gave me an honest estimate, and what could/should be done to some of them to increase that value. He did ask if I wanted an offer, explaining why it would be lower. Since then, Brent and his team have restored, modified, built, and repaired a number of different guns. They are extremely knowledgeable on all aspects of guns, values, and shooting. If you every need help with a firearm, want to buy a new firearm, or have an old one restored, these are they guys for you!

Best gunsmith in Utah. He is reliable, quick and respectful. His services are amazing. I highly…read morerecommend him for cleaning, zeroing and mounting upgrades!

This good man and his sons have a great thing going. For 1 bill, they pick up, do a full breakdown…read morefor cleaning and maintenance, then deliver just like new. They're building relationships and memories together, with some productive work.

My wife and I were on a 1890 miles ride returning from California to Tulsa, OK when we had problems…read morewith my Ultra Classic. We rolled into Harley Davidson of Salt Lake City around 9:30 am. Devon was such a God send. After a brief conversation he pin pointed the possible problem and Will the mechanic took it from there. We had to replace both wiring harnesses on the handle bars-they were mangled pretty bad from a previous handlebar switch out. They treated us like family, as travelers they put us at the front of the line and got us set up in their upstairs cushy waiting room upstairs. While we waited the parts manager Greg gave us an awesome tip on where to ride as we headed toward Aspen. Guardman pass was all he said it would be and more. Thank you. Will got us fixed up and on our way, confident that the job was done right this time and we got home to Tulsa without any more issues. He went above and beyond! A huge thank you to the whole team at Salt Lake City Harley- especially Devon, Will and Greg. Oh and Todd who checked in on us from time to time to make sure we were good. Christopher and Kathy Tulsa, OK

What are your insights on elevating the quality of customer experiences in a post-pandemic world?…read moreI'd love to share my perspective. As a loyal customer, I believe that feeling valued and empowered is essential. Even if it means paying a bit more, I'm willing to invest in a relationship built on trust. I also believe in giving businesses the opportunity to make things right when mistakes are made, and I appreciate it when they take ownership of their errors and make amends. Recently, I had an experience with Intermountain Harley Davidson that left me feeling disappointed. Last September, I purchased a Softail, and while I was excited about the bike, I noticed some issues that needed to be addressed. There were five spirit bells and some accessories still on the bike, and the clutch was a bit difficult to shift into neutral. I removed the accessories and bells, and Harley adjusted the clutch. I thought that was the end of the issue, but unfortunately, it was only the beginning. This spring, when I took my bike in for servicing, I was shocked to discover that the oil was dirty, the plugs were black, the brake pads were worn down, and the tires were nearly bald. I took the plugs to Intermountain Harley Davidson and spoke with Blake, the salesperson who had sold me the bike. He acknowledged my concerns and confirmed that the bike had not been properly serviced before the sale. He even went so far as to say that I had been 'screwed over.' He promised to make things right, but unfortunately, he didn't follow through. After being ghosted for a week, I finally got in touch with him, and he offered to give me a free oil change. However, I declined, as I didn't feel that it was enough to restore my trust. As a loyal customer, I had expected more from Intermountain Harley Davidson. I've been doing business with them for 16 years, and I've purchased four bikes from them. My daughters have also purchased bikes from them, and we've always taken our bikes to them for servicing. Unfortunately, this experience has left a sour taste in my mouth. My message to others is to be aware of the importance of trust and transparency in business relationships. If you're considering purchasing a bike from Intermountain Harley Davidson, make sure to ask for proof of service. Don't be afraid to speak up if something doesn't feel right, and always get promises in writing. Remember, trust is a two-way street, and it's essential to prioritize it in any business relationship. As I move forward, I'll be taking my business elsewhere, and I hope that Intermountain Harley Davidson will take my experience as an opportunity to reflect on the importance of building trust with their customers.

Prior to 2008, I was deeply opposed to owning guns. Today I own 6: from a handgun to an assault…read morerifle and in between. My comfort in owning several weapons is a compliment to Lan World's service. Chris Bieling (owner) was patient and generous with information on what I should consider buying. Consequently, I've discovered it's not common to find such great service in the gun industry. I highly recommend Lan World for the level of expertise and service in buying any type of gun.

Super fast, super friendly, super professional. And goes above and beyond with service and knowledgeread more

The instructor definitely knows his stuff, is really informed and is great at explaining a lot to…read moreyou. That part of it was really good, and if that's all that there was to say it would be a higher rating. But... here's where the stars start to go down. 1st up, this is not a class room environment so know that going in. It's in his home, in his living room on a couch. Which isn't terrible except that you're sitting on a couch for 5+ hours which is super uncomfortable. 2nd up, they bring in a salesman that will pitch you lawyer insurance essentially and that took up over an hour of time (which made us go an hour over time) Lastly, I would say they could have handled the admin/fingerprinting part a little better. They waited until the last 20 minutes of the supposed class time to start this process for 10+ people which as you can tell, took forever. I think if they just focused on getting a better environment for the class, getting rid of the salesman, and being a little better with time management they could increase the stars.

I paid $98.71 to this company for a name badge case for my service club. When it arrived, it…read morelooked very promising, but I found the foam pad was not thick enough to keep the name badges in place when the case was closed and carried, which made a mess and took the badges out of alphabetical order. I called Coller Industries today and explained my situation. I requested that they send me another foam pad to keep the badges in place when the case was closed. I was told by Kayla (sp?) that I would need to pay $50 to buy another foam pad. I asked if she could make an exception, but she said that was the policy. I told her I was very disappointed. Another company might have sent the foam pad for free and just charged me for shipping and handling. I was would have felt good with a resolution like that. Now, I will need to spend time and money to find a suitable replacement pad that should have been in the badge case if bought from Coller to begin with. Bill

I order name tags. They came out great. Much better that I imagined they would…read more From the design, getting the proof and final production went quickly and smoothly.