We left our van for a week. We are grateful for this place and the ease of everything. 10/10…read morerecommend

I am currently storing my 36 foot boat here, such a easy lot to get in and out of, Super happy with…read morethis place!

This has been one of the worst customer service experiences I've ever had, and I'm relieved I…read moredidn't end up storing my belongings here. I reserved a unit online and was required to upload my driver's license. I tried more than a dozen times and the system would not accept it. I then called the Coral Way location and spoke directly with a staff member, who asked me to email my ID to her. She confirmed she received it while I was on the phone, told me everything was set, and provided me with my gate code and storage unit number. A week later, my daughter went to the facility on a Sunday with a full car, ready to unload and the gate code did not work. Since the office was closed, the call center answered. They told me the issue was that my ID was never uploaded. I explained the entire situation, including that the onsite employee had received my ID and issued the gate code and unit number. They even contacted the district manager and claimed the issue was "fixed." After 45 minutes of back-and-forth, the gate code still never worked. I requested a refund the following Monday. It has now been over a week and a half (almost two weeks), and I still have not received my deposit. I keep getting the runaround with no resolution. This experience was disorganized, frustrating, and completely unreliable. I strongly advise anyone considering this location to stay away. I truly feel like I dodged a major bullet. KEEP AWAY I have contacted the office directly multiple times. All with no results.

I've been attempting to call this place, "There's are zero calls ahead of you..." and no employee…read moreanswers the phone. I contacted corporate & they sent 2811 a message to call me, no call yet & it's been four business days since they received the message. Can't sign the contract emailed because I have questions. I travel & currently not in the Miami area.

Deja mucho que desear. No lo recomiendo para nada. No hay nadie que ayude en customer service. Si…read morellamas nadie atiende. Es un total desastre.

I moved my stuff in and came back to check on it and most of my things were stolen and the lock was…read morereplaced. I knew I wasn't crazy when I came and found out that my lock didn't work, this place has a cage type roof that look like a metal fence for the roof ppl that steal can access the top and see what's inside and just cut the lock and steal your stuff and replace the lock like nothing ever happened. I wouldn't trust storing my stuff here

They have no mercy or respect for pricing, you will get an automatic price increase every two or…read morethree months! Look out! Carts are not available since they have so few. Girl in front desk will hide available storage spaces if you plan to downsize and will make you move to another floor to make it hard on you. Never again! Plus it is very hot in the upper floors! When I started out it would be a pleasant temperature, six months after the air is toxic and hot!

This location has just ONE employee and he leaves the store on the first floor unoccupied and door…read morelocked. When we arrived, there were people sitting on the floor outside waiting for him to come back. They told us they had been there for 20 mins waiting. We needed to buy some materials so we came to the office later in the day, and again he wasn't there and there were again people outside waiting. Horrible.

These guys are great. They show up when they say they will and they dont stop till everything is…read moredone. I have used them in the past and will use again and highly recommend.

I used Yelp to start a project in order to interview Movers to help me move into my new place. Full…read moreHouse moving had the best price by far, and I had good communication with Mark. Due to closing issues, I had to push my move date Back 2 days. He said he'd be able to do it in the afternoon and that he would be there between 2:00 and 3:00pm depending on how the job before mine went. Unfortunately, it was a rainy day, and they didn't get to me until 6:00pm. They wanted to push it to the next day but I insisted we had to do it that day because literally all of our stuff was packed and ready to go. I ordered one truck and two movers for our two bedroom, one bath duplex. My fiance and I did a lot of moving before they even arrived, essentially just leaving the furniture for them and some boxes. Their attitude seemed Brusque but it was probably because they were just tired from however many moves they had that day. They wrapped most of my furniture carefully with blankets, but I must say I was not pleased with the way that they moved my grandfather clock. The second mover, Alex, said "well this is fragile" when looking at my clock. I was like yes that's why I hired Movers. They didn't even know you had to take the pendulum out of the clock when moving it. They refused to take my very small TV off of the wall, and told me they would have to charge extra for that which I have never heard before. That was frustrating. They made a dent in my baseboard and scratched a lot of paint in my newly painted residence, and then gave me attitude when I asked when they were going to fix it. He then begrudgingly said that he would send somebody over Saturday to fix it. That guy was nice and did an okay job. They worked very hard but I think it would have gone faster with three movers. It would have been nice to have a discount since they were over 3 hours late also. I'm not sure if I would use them again, but I'm glad that we are finally in our new place with the damage fixed (aside from the clock).

Rip off!! Sunny Isles location. BEWARE: Continuous rate increases!! Doubling over 2 years!…read moreRodents,urine,feces found on move out!! Value is fair priced,friendlier and nearby, cleaner easier to reach office staff!! They want very short term tenants not interested loyal long term -- it's a scam!

I have been renting a unit for a little over a year and they are constantly increasing the rate …read more Very upset . It is horrible , they put you in a situation in which you have to find another place . This is the 3 time it is increased . Very difficult to reach an actual person . No one ever there when I go.

Love the service here! I have 2 storages rented here and The service is the best. The called really…read morequick and If you call directly they give you a better price than online. I saves almost $200 on my second storage for 2 months in advance.

I recently rented a space and within a day lost our keys; Luckily we had Joshua assisting us and it…read morewas such a great experience. He was very very attentive and was able to remove our lock extremely fast; aside from continuously being very polite and he gave us a ride back to our storage space so that we wouldn't have to walk (the heat is crazy sometimes) . Thank you once again to Joshua, he's a BIG reason as to why I'll continue to be a customer!

Lol another item broken. Nice white glove service. Helen Keller could of done a better job than…read morethese people.

1. We watched them load our things into their truck so not sure how several of our plastic sealed…read moreboxes arrived with water in them unless someone unloaded our things while it was raining and rummaged through our stuff. 2. It took over 2 weeks for them to deliver our items. 3. We were missing SEVERAL boxes 4. Our Curved TV was damaged. This after THEIR workers removed my 5" foam packaging and replaced it with their cardboard box & taped it up. After breaking it and rendering it unusable they stated WE packed the tv so it released them of accountability and they refused to pay for the damage. The truth is THEY removed my more than adequate packaging and re packed it with their own and they will be held accountable after small claims court hears our case. 5. They somehow damaged a very heavy and antique metal table so the frame is uneven and the glass shelves wobbles so the table is also unusable like the tv. They insulted us with a $60.00 offer and then insulted us with saying we didn't deserve that and they were being "nice" by offering the $60.00 My advice would be NEVER to use this company but if you do TAKE PICTURES OF EVERYTHING YOU PACK and TAKE PHOTOS OF THE CONTENTS OF EACH BOX because they either are thieves and go through the items they transport and if they see something they like they take it or THEY ARE JUST THAT INCOMPETENT, LAZY, UNCARING and UNTRUSTWORTHY.