The receptionist one being the manager was so extremely rude The other receptionist was also so rude and just not nice. Besides the receptionists being so unfriendly there was no one to get our luggage. I schleped with my wife the luggage to our room after a 3 hour drive to come here. This hotel used to be 5 star. Now at minimum 3 star is being nice. Btw. We also never received the complimentary water. We checked in today and can't wait to leave t read more

We were staying at the hotel Thursday and Friday night because we were attending a wedding nearby and this was the recommended hotel for the wedding guests. The lobby is nice but the parking garage is not. There was no working gate and it looked like it had been broken for a long time. Disappointing for a Hilton brand hotel. The room was spacious but a little dated. We got a takeout breakfast sandwich from the restauarant and had a Cobb salad from the patio bar and grill by the pool. The outdoor pool was nice and spacious with plenty of chairs and umbrellas for guests. read more

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Large, well situated hotel with a convention oriented presentation that doesn't adversely affect family visits/stays. Comfortable room, fast, elevators, and a nice lobby. Fantastic indoor pool with a well set up locker room that includes shower and sauna across the street from an upscale mall with all kinds of Great shopping and food. We stayed here for three nights and would stay here again if the opportunity presented itself. Easy access to Newark airport for about $35 Uber ride as I recall. Only criticism is that the front desk staff, although efficient and capable, we're not overly friendly or welcoming, and, quite frankly, did not seem to be enjoying their job very much. They were not unfriendly, but they were just "blah." on the other hand, the housekeeping staff were friendly across the board with a smile and a good morning or other nice comment when you acknowledged them in the same manner. read more

Located next to the Short Hills Mall you can walk to the mall. Excellent service and friendly staff and has the best Breakfast Buffet that I have ever seen in a Hotel. I highly recommend having the breakfast it is pricey but totally worth it. You can self park for a fee or valid parking for an extra higher fee. I highly recommend this Hotel very clean and professional read more

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Came here for a work trip and the food was sooo good - I was genuinely surprised! The staff was super accommodating and our week-long event went great! There was a mall across the street but nothing much else in the area. read more

We were in town to attend a wedding, and while this is no longer the time honored legacy high-end Hilton that used to be, it certainly meets the basic requirements expected at a standard Hilton. Upon arrival, we quickly noticed that the commitment to quality that they had proudly displayed for years is no longer evident. The pathway to the underground garage is strewn with old broken technology, and once you do arrive at the door a couple of levels down, the area had trash and cigarette butts in the parking area - it should be easy to fix, and it's lazy that it wasn't addressed. Upon check-in, the staff was quite friendly and efficient, and they were kind enough to point out a sign that they had a shuttle service prepared to take guests to the wedding on Saturday - the challenge is that the wedding was on Friday - again I'm sure that they were prepared, but it's just poor preparation that they had signage for the wrong day. The room itself was decent, and while it was on the executive floor, it seems that the executive lounge was closed all day on Friday with no explanation - it's a shame that they didn't tell us about this in advance. I felt very secure in the hotel our first day, since they had multiple security guards everywhere checking on our coming and going... I only found out the next day when all the security was gone that this was a one-time security group intended to protect a local soccer team staying at the hotel. As far as the amenities, the restaurant was decent for breakfast, the pool was large with plenty of seating and umbrellas although it's a bit hard to find. The room amenities such as towels and tissues felt cheap and certainly not the quality that the Short Hills Hilton used to have. Overall, this would be a fine stay for a standard Hilton, just not up to a five-star experience. The location itself was wonderful for us, and provided easy access to the mall across the street, and highways are easy to access directly from the parking exit. read more

I love the team here so much - always my top choice to stay when I go back to NJ. Meals are amazing -breakfast is always fantastic and served with a smile. Dinner is soo good and Isaiah & Alejandro are just the BEST. I look forward to seeing Delightful Keesha who always makes the stay extra special. Just an overall thank you to Elizabeth in housekeeping who was wonderful. Truly every single employee here makes my stay terrific . read more

Worst experience ever. We're familiar with the steady decline of hotels: no minibars, etc. This was on another level. Arrived in the early afternoon to find out that neither the restaurant or the bar were open, and there is ZERO room service for lunch. We ordered DoorDash and asked for silverware at the front desk, only to be given two plastic spoons. What on earth? She couldn't walk to the closed bar next door and get us silverware? Sheets are like sandpaper, pillows are dollhouse-sized, no extra blankets. Utterly horrible experience; be warned read more

Stopped at this Hilton for a business conference. Building is very old and weathered. While the inside is nice, it has a 1990s corporate America vibe. Staff was very nice and accommodating, but didn't know whether the electric vehicle charger was. They have one located in the parking garage, but after spinning around for about 5 mins, I just gave up and parked. read more

Very expensive hotel. Not so clean though. Hallways need to be vacuumed. I travel a lot and always check for bed bugs before I unpack. This room on had a mattress that clearly had signs of bed bugs. Blood stains are a sure sign even if you don't see bugs. I asked for a different room and they made me wait to speak to a manager instead of just giving me another room. Too expensive to not change out a disgusting mattress. Do better! read more

Hilton Short Hills - Disgusting mattress people pay to sleep on - Hotels Near Me - Short Hills, New Jersey

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Bad customer service no one notified us that we going to be charged $24 per night per parking also the building look like an office building is that supposed to be in hotel or an office? read more

Hilton Short Hills - How does that look to you? - Hotels Near Me - Short Hills, New Jersey

Horrible experience. The bed had bed bugs and the staff did not care. They told me that if i am not happy I can check out. I did. Not only did they have the bed bugs on the bed it got into my clothing and I threw everything out. They were so nasty about it. This place should be shut down. Hilton should remove their name from this disaster of a hotel. read more

It's a nice location and the staff are wonderful. They have 2 free EV chargers. However, the building and parking garage are very old, and falling apart. It's also kinda crappy they charge you $5 for a cup of coffee in the mornings (on weekends). Most hotels have a free pot out in the mornings. There is a pot in your room you could make for free. $5 for crappy coffee just seems like they are nickel and diming you. There is a lack of attention to smaller details, for example the parking garage is quite littered with trash. Rooms are quite dark. read more

James is AMAZING!! After helping figure out a mix up I did when booking this room for my nieces birthday slumber party. We were lucky enough to meet him in person upon check in. So sweet an attentive to us. As we entered our room, my niece was SUPERRRR excited that James had left us chocolate covered strawberries and a happy birthday card from him and the wonder staff here at the SH Hilton. My niece loved the pool and the bed was extra bouncy as she said for a few slumber party jumps!! Will DEF book again in the summer to use outdoor pool and enjoy beautiful hotel again. Thank you James as well as Heather for making our slumber party as she said.. "the best one everrrr!!!" read more

Hilton Short Hills - Hotels Near Me - Short Hills, New Jersey

Stayed here for one night, but it was a great experience. The hotel is super nice and has an indoor and outdoor pool. The guy at the front desk was friendly and nice. We didn't end up getting the breakfast buffet but it smelled delicious. We were upgraded to a junior suite which was super nice and the room was clean. The only issue I had was that I got a room at the shopping package rate and the gift card didn't even work so I couldn't use it. So beware if you use that rate - I have an inactive gift card which still won't work even after calling customer service twice. read more

Was here for a weekend for a wedding and had a nice time. I liked the underground parking with easy access to the hotel. It was a little cold when we checked in so that made it nice. Check in was fast and friendly. Our room was huge! It was very clean and comfortable as well and everything worked. Bathroom was nice (although looked like something from the 1980's with green marble) with good water pressure and fluffy towels. I will note that the facilities are in good shape overall, but the entire hotel is designed in a style that I can most generously describe as "what I think a rich person's style would be, by someone who is not rich" circa 1988. It probably looked good when it was first designed but it's a little bit dated now. Waaayyy too much brass (although that would please the lady on "Windy City Rehab") The gym is nice and very large. There is also a beautiful indoor pool and jacuzzi. We used those on a Sunday morning and they were blissfully uncrowded. The event facilities were very nice. We really enjoyed the wedding and the reception. Location across from the Short Hills Mall is nice. It took four minutes to walk to Macy's. As a Diamond member, it is kind of chintzy that my "reward" for being Diamond was two bottles of water. That was it. The other thing I didn't like (and this is a Hilton issue, not this specific location) is that AGAIN, digital checkout didn't work. I got a push notification from my Hilton app that said "you can check out now" and as I was ready to check out, I clicked "check out" and then got a message that said "please stop by the front desk". So, instead of just clicking and heading out, I had to go by the front desk where the clerk just took my keys and said "you're all set". Marriott, with their Bonvoy app, which I think everyone can agree is awful, can get this right. Why can't Hilton? It's so frustrating to not be able to use the technology on a consistent basis. Sorry about that side rant. Overall, I liked this place. read more

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I understand hotel prices have been elevated so I guess I have to take that into consideration when saying "for what I paid", but in any event, I know this hotel was once a high end hotel. But not so much anymore - a product of chronic underinvestiment, what was surely a nice hotel in the late 80s now looks to be a relic of that era. Decent, but wouldn't really stay again unless I got a hell of a deal and just need a place to crash. read more

Wow! Just stay away from this hotel. Super duper crazy expensive food and drinks here, for no reason! And they charge $5 for a cup of regular coffee. Nothing free or gratuitous here. The room refrigerate gurgles loudly all night. Then there internet is lousy. Business travelers stay away. 30 minutes of trying myself and with their technical support and no internet connection. Gave up and went to airport to get wifi. I think I am done with Hilton! Go to a Marriott!!! read more

After leaving a message with Hilton regarding the condition of the property and issues I was told the Asst General Manager would call me to discuss. The next day , as we were checking out and still no manager had contacted me - I asked to speak to the GM and was told they were busy Apparently they dont care about their image. And in keeping with the dirty theme the parking lot was littered with chicken wing bones - see additional pics Do not stay here read more

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My sponsor booked me into the Hilton Short Hills and paid for my room and wanted to pay for incidentals. The front desk would not allow the incidentals to be included on his card. I travel and speak too much. Three months ago, Amazon Prime movies flew me for two days for a set visit and interviews at their new series. Then, I went back to LA, and left the next week to speak at the Sydney Movie Studios in Australia. Then back to LA, and left the next week back in Greece. Then off to stay for 3 days and speak at another conference. Then, off to Atlanta, to speak and hold a Banquet at The Whitley. Now, NJ and your hotel. Everywhere I speak, the organization covers my room and expenses. They DO NOT NEED to be there when I check into the hotel. I am 78 and have been traveling since the 1950s. Your policy is misguided and means I cannot stay at your hotel when I return to speak. If any other hotel had this policy it would shut down speakers. Furthermore, the staff tried to be nice, but the breakfast was awful with the omelet being as hard as a tire. read more

When here for my granddaughters 13th birthday party. The suite was very nice. Pool area was nice and clean, service was great.

Lovely place akthough could use more signs within the hotel - the place is a maze. Front desk staff were not the friendliest nor the most efficient. Whirlpool was disgusting. read more

A nice Hilton facility. Clean and the staff were very accommodating, friendly and helpful. A nice mini getaway stay in our area. read more

Right next to the mall so I figured it would be a nice hotel and it was. Really nice shower but weird stairs situation. I stayed on first floor but the stairs takes out outside to back of hotel. The one conference room is like a bubble but it worked. Check in was easy and the hotel was relatively quiet. Not a ton of dining options in the hotel but plenty in the area. Solid hotel! read more

The staff are all rude and not nice. I was asked who upgraded you ? When the app allowed me to upgrade myself. Expecting me to say another staff member name so they could be in trouble. Restaurant will add their own 40% gratitudy without telling you until it's checkout. I hated having to come down in order to speak to these rude people everytime. I wish I didn't choose this hotel ! Newark seems better read more

Bed bugs!!! "We didnt find any bugs we just found black lint." I'll let you decide see pics. My bites were real. Do not stay here and definitely do not eat here. I can tell they do not upkeep the fixtures within the rooms but the worst is room service. Was not feeling well I needed to do some work so ordered dinner in. The wings and sweet potato fries were overpriced and not good. I decided to order a bit of dessert later on in the price in the menu was $12 for an apple pie. When I received it the bill was $27 just for an apple pie. They charge a mandatory gratuity and then a $6 charge just To bring it up to your door. End read more

Hilton Short Hills - Dan - Hotels Near Me - Short Hills, New Jersey

The room was clean but the bathroom lacked venting so even though I don't take hot showers, had to leave the door open and wipe the mirror down. Needed to write something- no pad or pen in the desk. The bill had a charge for sundries. Never had a charge for using soap, shampoo and conditioner at any other hotel and was disappointed with the hotel for this. Also, they don't inform you that there's a charge of $24 a day for parking. Luckily it was waived for us because we were with a wedding party. When returning to visit family and friends in the area, we'll find a different hotel. read more

I had a nice 3-night stay at Hilton-Short Hills. This is a beautiful hotel, decent bar with good food, nice rooms with a comfortable bed (pillows a bit too fluffy for my personal taste). The only criticism I have is for the staff - front desk and at the pub. There was not one friendly employee. The front desk acted bothered... the pub staff were short and dismissive. Four Stars for the experience minus one star for the unfriendly staff. read more

Comfortable quiet hotel with modern updates. I stated on business for three nights and took full advantage of the room service, huge clean gym, and Short Hills mall across the way. Overall, I highly recommend this hotel and would absolutely stay here again. The best features that make this hotel great: - Text message communication with the front desk to bring you anything you need - Very high quality room service with extended hours. Try the power bowl for dinner, and granola yogurt parfait for breakfast - Huge gym with ample machines, free weights, TVs, cardio equipment , very clean and all the machines work well. - Large indoor pool with jacuzzi - Comfortable bed , spacious room, modern updates in the room that you would expect in a Hilton property - Upscale mall walking distance , right across the street. read more

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I was in Short Hills, NJ for a training that my work sent me for. When I heard that they booked me a room at the Hilton, I was excited and Hilton did not disappoint. This particular Hilton is located across the street from the Short Hills mall, which was very convenient. I stayed for 4 nights and stayed in a single room with a king-sized bed. I felt like a queen - the bed was so comfortable and the bathroom had a marble counter top, nice sized tub and spa-type toiletries (which they happily gave me more of when I asked). The entire hotel was very clean and opulent with chandeliers, gold accents on the marble stair cases and professional and helpful staff. The conference rooms where my training was held were also very nice and I was imagining the rooms being used for wedding receptions, prom and other elegant affairs. I would definitely return to this hotel if I end up in Short Hills again - a solid 5-star rating! read more

Hilton Short Hills - Single room with king size bed - Hotels Near Me - Short Hills, New Jersey

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There isn't much to say about this place. It is a 4 star hotel that looks 4 star in the lobby but feels 3 star when you actually stay there. The service is probably the worst of it all. The front clerks didn't seem like they could care less; service with a snarl if you will. You get to your room and it seems like a standard 3 star hotel room. They have some amenities like coffee and tea but you have to purchase your own water! Like, they can't even give you some extra bottles of water for the 350 per night you pay!! And don't get started about the gift shop/snacks shop. There are no prices so you are completely surprised by the fact that a 1L bottle of water is 9 bucks! Completely ridiculous! The house cleaning does a good job and are quite satisfactory. The views aren't so great. The restaurant is so-so. And apparently this is supposed to be one of the better hotels in the area! Yikes. At least there is plenty of parking. read more

Our family booked & prepaid 2 rooms with 2 Queen Size beds at Executive floor for the weekend. After checked in, we only received 1 room with 2 Queen beds & 1 room with 1 king bed. Besides there are no executive club opening on the weekend. No one at Hilton bothered to email us this rule, after we made the reservation. Short Hill property is very outdated, you cannot go to indoor pool using one elevator from your rooms, you have to walk by the front desk to enter another elevator. Guest Room is very small & bathroom door is impossible to lock. ( like a revolving door). Also Hilton charges a deposit when you check in, you cannot get the refund after checking out then you have to wait for another 24 to 48 hours. Overall we'll never stay there again, we believe this hotel deserved a very low rating . read more

Once proud hotel has fallen. This hotel was a beacon for hiltons and now seems like a mediocre holiday inn with a fancy lobby. Dirty to start in the old rooms. Old fitness center and the services are non existent. Forget any benefit if you have status they could care less. I feel like I wasted money that I could have used in a nice hotel expecting this place to come back to its former self. read more

Poor service. Room OK. Lounge NOT open on weekend which they don't tell you. So DO not waste your money on Lounge if you will be there for weekend. Not cheap. Nothing around it for late night food and no room service late. Won't be staying here. First night they told me Where to park. Next Night parked same place and was treated very poorly by bellman valet and front desk. read more

Another conference for work, with this one including a few nights in the conference hotel! Let's start with the room. They are a nice size (at least the one I had) and kept clean. I even managed to have somewhat of a nice view - not bad for a 2nd floor room in front. I really liked how quiet it was even though I know the surrounding rooms where occupied. Unfortunately, they charge for wireless and it seemed to drop out often. The conference room was adequate, with access to wifi (same drop out issues as with the room). I think the only thing disappointing about the conference room-lobby area is the bathrooms. They just aren't kept clean enough to meet my standards... I mean, a sticky floor in a hotel lobby bathroom is just a no-no in my book. read more

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We're evaluating this place as one of our holiday party locations. We stopped in on a rainy morning mid-week to check out the venue and Erica was fantastic on dealing with a tour, our questions, and making sure we wee comfortable. While we ultimately were ushered to hold the event at another location, we were thrilled with the venue and look forward to finding another opportunity to host something here. read more

Beautiful and awesome hotel. Indoor pool was great. Came in last weekend for a pickleball tournament. Stayed 2 nights. Housekeeping was great. Can't wait to go back when outdoor pool is open and roof top bar. Breakfast was awesome little pricey for buffet but presentation was awesome! read more

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Comfortable bed. Poorly designed bathrooms that flood when you shower. Terrible non-working TV channels. Okay decor. Nice gym. Tasty complimentary breakfast ($25 value). read more

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This hotel is lovely visually. The bathroom tiles had mold on the grout. The towels are thin and scratchy. There were no robes in the closet. Every other Hilton I've been in has had them complimentary. Ww spent over $225 a night and were given two bottles of water on check in. Wow. Thanks. read more

We had a wonderful stay at the Hilton Short Hills, which is just a few mins away from Newark airport. Our room was clean and spacious with a nice bathroom. The facilities are great - nice pool and cool bar in the lobby. We ordered room service for breakfast, which was quick and delicious! My only complaint is that there's no shuttle service for the airport. read more