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Phoenix, AZ

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Hilton Phoenix Tapatio Cliffs Resort

2.8 (823 reviews)
PriceyHotels
Closed • 7:00 am - 11:00 AM, 5:00 pm - 10:00 PM

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Waterfalls by the north pool
Brent M.

My experience here was very nice. We had a room for 3 nights on the cliffs up by the Different point of view driveway. We had a king suite and it was large (1200 sq) on the top floor. Room was clean, quiet and secluded. Service was excellent and very friendly. Had a couple issues in the room, but we had people within 10 min at our room to fix the issues. The pool was great and we had a private Cabana, our waitress was very good and took the utmost amount of time to make sure we had everything we needed and for me this was the best service I've had at a Cabana. They offer shuttle service to the restaurant on the top of the hill (A Different Point of View). They were there within minutes to get us both ways. The only knock on this resort was the restaurant Point in Tyme, tried it twice and the food was just not good. Service was great but the food I would give a 1star

Cruiser's Route 66 Cafe 50's diner.

We were visiting AZ for an event and had a good stay here in October. Fortunately, no noisy patrons around us, it was quiet for the week. The bedroom, living room and bathroom were clean. The room has a living room with TV separate from the bedroom that has a TV also. If you want a microwave oven, you have to request a room that has one, which we did. We didn't use the pools but they look nice. We were fortunate that there was always parking on the street in front of our door for the week. No smoke detector flashing lights in the bedroom was a plus. It located on a hill so you have to drive through narrow, steep streets to get to your room but there were plenty of pick-up trucks. We've been to Sedona, AZ prior so we went to other places. We really enjoyed visiting Buc-ee's in Glendale. We also went to Williams, AZ which was quaint and ate at Cruiser's Route 66 Cafe.

Scotty ..

The Hilton Tapatio Cliffs Resort has a beautiful setting with incredible mountain views, great walking areas, and a classic Arizona resort feel. The staff was friendly throughout our stay, and the overall property has a relaxing atmosphere that makes it easy to enjoy the sunshine and scenery. We booked an upgraded suite with a separate bedroom and TV room, which gave us plenty of space to spread out. While the layout was great, the room itself could use some updates. The bathroom fixtures were older--the Kohler toilet didn't flush well and was a bit noisy, and the tub/shower combo had rounded sides that made it tricky to stand comfortably. The shower water also never got fully hot. The room had a slightly musty smell, and the carpets would benefit from a deep cleaning. The balcony screen door didn't close tightly, which let a few flies in, and access to the second floor required two sets of stairs since there's no elevator in that section. Even with those issues, the resort's location, views, and overall vibe made the stay enjoyable. With some room refreshes and a bit more maintenance attention, this could easily be a standout property. The setting alone is worth experiencing.

Colette H.

Love Hilton Tapatio Cliffs! Definitely my favorite hotel I've stayed at and I stay in a lot of hotels. They have multiple restaurants, 8 pools, hot tubs, a spa, a golf course, a mountain, and more right on their property. You could stay at the resort your whole trip, or you could use it as your home base while you travel. I can't wait to come back here again. The staff is friendly and knowledgeable, and the rooms are spacious, up to date, clean and have balconies. Such a great place!

Cory S.

I was looking for a good staycation while also earning American Airlines AAdvantage miles and loyalty points to maintain my status for another year. I found a great AAdvantage Hotel deal at the Hilton Phoenix Tapatio Cliffs Resort and booked it. While it was a great success of a visit in terms of AAdvantage miles and loyalty points, my actual experience at the hotel itself was less to be desired due to the customer service and a big snafu on their part. I also have Hilton Gold status, though as I booked the hotel through a third party site (AAdvantage Hotels), I could see the stay and the stay history in my Hilton app, but I did not receive any benefits for staying there, which was fine as I didn't expect any anyone. I arrived in person to check in and already reserved and prepaid for a King 1 Bedroom Standard Suite, which had a nice view and reasonably spacious room (but not too much larger than a regular room at another hotel). The room was certainly not upgraded though there was parking available right in front of the entrance. I did not receive anything else at check-in nor did it appear that I'd get my regularly complimentary water. I did pay the daily resort charge which includes high speed internet access, access to the Falls Water Village, an hour at the tennis/pickleball court, an hour at the afternoon golf practice facility, two hours for a mountain bike rental, 20% off seasonal spa services, and 15% off select golf apparel. While I didn't use it, I had easy view and access to the Falls Water Village where you could lounge and play all day on their sun-marked terrace where you could find free-form pools, hot tubs, and cabanas. They even have a 138-foot enclosed water slide. When I checked out, I was told that a bill would be sent to me shortly since I did it on the app early, and when I received the bill, there was a charge for my room at the restaurant at the top of the hill called A Different Point of View. The catch is that I never went to eat there during my stay (or at any onsite restaurant since I live in the area and had my meals offsite). I reached out to the hotel who insisted that I did go there to eat. I promised them I didn't eat anywhere onsite and that they need to look at the receipt and see if it actually has my room number. They confirmed it did and that this meant I ate there. I told them to find my name on it and let me know if it was on there. After several more back and forth conversations, they confirmed it wasn't me and would remove the charge. They then mistakenly charged me double. Then they removed one charge, but it took more than a week before they removed the other charge. By the end of the exchanges, it felt like they were blaming me for their own mistake. While the resort is aged and rather pleasant, there certainly are training issues regarding the customer service offered at this property. I do not plan on staying here again in the future.

Hair in shower/tub.

When I checked in, I was given a "room with a view," and charged an additional $45 per night for the upgrade. Unfortunately, there was absolutely no view. Stepping out the door of my room, all I could see was another section of hotel rooms directly in front of us. Looking left and right, there were more hotel rooms, and the view from the balcony was a rooftop covered with AC units. Paying extra for what amounted to a view of concrete and mechanical equipment was extremely disappointing. The next morning, I needed to shower before an important medical procedure. I turned on the hot water and let it run for a very long time, but it never got hot. When I called the front desk, it took quite a while for someone to answer. After explaining that I had no hot water and that I needed to get ready for a medical procedure, the employee asked, "What would you like me to do about it?" Then she followed with, "Do you want me to send engineering to your room?" The lack of urgency and concern was frustrating and came across as dismissive. Once I was finally able to shower, I found hair on the soap dish, hair on the shower walls, and hair in the tub. It was disgusting and made me question the cleanliness of the room. To make matters worse, there was a flashing light in the bedroom that blinked every five seconds throughout our stay. Also had to haul luggage up several flights of steps as there appeared to be no elevator. Parking is horrendous. Overall, this property feels dated, yet it charges premium prices. Between the nonexistent "view," lack of hot water, cleanliness issues, and poor customer service, this stay fell far below what I expect from a Hilton property. I've stayed in much nicer hotels for far less money. I left extremely disappointed and would not recommend paying the premium rates at Hilton Phoenix Tapatio Cliffs Resort. I probably won't ever use a Hilton Honors property again.

Under the sink gunk
N. I.

DO YOUR RESEARCH BEFORE STATING HERE. I am going to be as gentle as possible. I'll let my photos say the rest. My org had a large 2-day training here. ALL of the staff are amazing! That is the one redeeming thing about this property. The online photos are beautiful but deceiving. For the nightly rate, I was expecting 5 star accommodations. Not the case. Cleanliness, comfort, food and updated rooms are all lacking. This seems to bee a common theme with older Hilton properties. My stay here reminded me why I switched to Marriott. Thanks for the reminder. The one star rating is only because the staff were amazing.

A big gap under our door.

This Resort is ran down, needs updating and reaching the front desk is impossible. At 11:00 pm, a group of people were outside screaming, yelling, running and zero regard for others staying at the resort or quiet hours. I called the front desk from the hotel phone twice and was placed on hold, to never be answered. I waited 7 mins the first time and 9 mins the second time. I had to call a 1-800 reservation number, reached someone at a call center and explained the issue and the call center person helped by contacting the front desk and linking our call. By the time this was done, it was a couple minutes from midnight. The same day, earlier, our sink started making a noise and a dirty, foul smelling water rose up on our sink. The odor polluted the entire room. I called the desk, a guy came with a bucket and a drain hair puller and the water went down. Our room door had an opening of about 2-3" . I would never, ever stay here again. There are too many other truly upscale properties in Phoenix to enjoy and who have front desk, or concierge that respectfully answer guest's calls. Im aware from experience. Tapitio resort has definitely seen its better days. When you can't reach ANYONE at the front desk, that is a problem. Also, the 75.00 early checkout and 50.00 check out of its after 1:00 pm is a racket. I was done and over with this place, way before 11:00 check out time. Why can't I leave at 9 am, check out and carry on with my day? Nope, I was told I would have to pay a $75.00 early check out penalty. Also, We stayed here for a birthday. I called ahead and spoke with Amy. I explained our special stay and asked her to do something to make the birthday guest feel special. She assured me they would. Absolutely nothing was done for that guest. Another epic fail. They wanted to charge us $38.00 for a bottle of Martinelli's sparkling cider to be set in the room upon our arrival as well. Yeah, no thank you. Save yourself the frustration and look into another place to stay that you won't be frustrated or feel ripped off by. I was forced to leave one star to be able to do the review, otherwise I'd of left NONE.

Samantha C.

Great stay at tapatio for a soccer tournament! Very attentive staff and the breakfast buffet was pretty good for what you're getting. We also received vouchers for it so it was well worth it for us. There are a lot of pools in this hotel too! Some of them are open till 11pm which is great! And has a jacuzzi! The rooms are nice too no complaints and I love that parking is nearby. Golf carts are there to take you around all you need to do is text the staff. Super friendly staff! I thoroughly enjoyed our stay here! Will def be back! I was not able to see the different point of view restaurant so hopefully next time!

Sha T.

Nothing but great things to say about this place! A gem in the desert! Stayed here for a recent conference and it did not disappoint. The staff and grounds were amazing. Liz took care of me every morning for a pick me up. I stayed in a cliff side suite. So spacious, great amenities and beautiful views by day or night. Lots to do and see while on resort. From golfing to a spa they had you covered. They also had many pools and whirlpools. Some for families and others for adults only. Treat yourself with a visit! You will not be disappointed!

The "order food here" board, nothing works! And you get a crappy attitude with it!
Rusty D.

First impression in golf shop, Jeff, grumpy, unengaging. Second impression, Cart Girl, un concerned about anything or you. This impression, Dude in half way house, you're bothering him with a phone call (because their app doesn't work), and then when you get there, he cares even less. What a waste of an amazing course with no leadership or customer service effort. Go somewhere else.

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Page 3 of 21

Hilton Phoenix Tapatio Cliffs Resort Reviews in Other Languages

Ask the Community - Hilton Phoenix Tapatio Cliffs Resort

Are the falls pools heated in the winter? I asked staff and they said no, but on your website it says they are heated. Family would only like to stay if the pools are well heated in winter, thank you!

Hi Elizabeth, thank you for reaching out! Yes, our pools are heated during the colder months up to approximately 82°-83°, with the exception of the water slide pool. We apologize for the miscommunication and will make sure to remind our team members… 

How much for a small dog?

Hello, thank you for your message. Our resort pet policy: We do not provide accommodations for any pets. Service animals are always welcome and will be accommodated.

Is there RV parking?

Resort guests staying overnight with us may park an RV on property as directed by our Security team, based on business levels and number of parking spaces available. If business levels are high and spaces are not available, we will direct you to an… 

How do I get a hold of the general manager? I've called the front desk at least four times and nobody answers. I have several issues I need to discuss with this person thank you very much

Hi Therese, thank you for reaching out. We apologize for any inconvenience with reaching someone at the desk. Please feel free to call our Director of Operations at 602-375-4665 or email enjoy.tapatiocliffs@hilton.com with the best way for us to… 

Is the water slide currently running and available?

Hi Aubrie, the water slide is currently open and typically runs 11am to dusk. On slower days, it may appear to be closed, but all you have to do is just simply ask a pool attendant to please open it and they will do so upon request. Please note: the… 

Does the resort supply towels for the pool?

Hi Tracie, yes, towels are provided at the pools!

Are the pools heated?

The Whirlpools are, but the larger pools are not. I was there the first week of November so I can't say if they heat the water in the winter.

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Review Highlights - Hilton Phoenix Tapatio Cliffs Resort

“Different Pointe of View is the fancy restaurant--make a reservation, and be sure to get a table with a view.”

Mentioned in 40 reviews

Read more highlights

Andaz Scottsdale Resort & Bungalows - Olives appetizer

Andaz Scottsdale Resort & Bungalows

(302 reviews)

This stay was completely wonderful, my first wonderful Hyatt experience that met my expectations…read more Yes Daniel was also there at reception but Savannah is the one who checked me in and out and is quite friendly. I booked a bungalow in the retreat area to have access to the 2 other temperature regulated pools. It was beautiful the retreat area is very nice, it's further away from Weft & Warp and the Turquoise pool so it quiet and relaxing. Maydeline at the Spa was very helpful and very in touch with guest needs. One step ahead everytime. Colin really saved the day with making sure we had everything we needed. Brennan was also really helpful at breakfast and bringing us water all the way to the retreat pool. There was a minor hiccup with requesting ice while we were there but they did take care of it and apologized the next day for it not being done promptly, the acknowledgement was great and it really was such a minor thing. They have lots of activities everyday that are included and they also have experiences you can pay for.

This hotel is a true luxury resort in Scottsdale. The entire theme is mid-century modern and all…read morethe rooms feature chairs and pieces by famous furniture designers like Charles Eames and Eero Saarinen. The hotel is inspired by the colorful and folk art influenced works of renowned mid-century modern architect and designer Alexander "Sandro" Girard. The hotel's bio says he was the main source of inspiration for the design of the Andaz Scottsdale. The property is beautiful to walk around, with all the landscaping, flowers and trees; some of them are marked with what kind of plant they are. There are century plants and aloe and various cacti. The fitness center is located at the spa. It has windows which open up onto the pool, which is a more private pool than the main pool. The staff is outstanding. Savannah, who ran the front desk on my most recent visit, is absolutely amazing and really helped with any questions or small issues with my stay. The restaurant is wonderful for the hotel breakfast. I recommend having cocktails there too. You can see a beautiful sunset from the bar. I love the open design of this hotel resort because it makes you feel like you're in the countryside and you can admire the beautiful views of Camelback as you walk around the grounds and hear birds chirping. It's so relaxing. Parking is easy and you can usually find a spot right outside your casita room as the parking circles the hotel. Toiletries in the room smell so good! Lavender with sea salt. It's really like staying in a spa! One of my favorite experiences at this hotel was taking a late afternoon outdoor class at the spa/gym on the large lawn where we did stretching/light resistance training with the the sunset behind Camelback Mountain as the backdrop. It was glorious. I definitely recommend trying one of the classes or "experiences" if you stay here. Some of them you have to pay extra for, but a few of them are included with your room rate. At first glance the hotel interiors and architecture seem extremely simple and minimal, but then you realize it's actually all a piece of mid-century modern inspired art. It's really fun to walk around and admire all the understated design details at this hotel.

JW Marriott Phoenix Desert Ridge Resort & Spa

JW Marriott Phoenix Desert Ridge Resort & Spa

(800 reviews)

$$$

Husband got me and my cousin who's visiting from out of town a lovely day pass for the jw desert…read moreridge marriot. A fabulous treat for us wild old ladies. We stepped foot onto the beautiful resort, threw our complimentary towels and items down on the most shady seats we could find, grabbed a couple tubes, and plopped our Fannies down in those donuts and let the lazy river take us away! Us girls were probably the oldest ladies at the park but we didn't mind. The children are very well behaved besides one little boy but his parents gave him a talking to and the rest of the day was fine. Anywho we had a great time laughing and utilizing the on site bar. I sat so long in the turquoise tube my rear end got stuck in the hole and two of the workers had to help me out! Thanks Nico you saved my life!! After we survived that fiasco, we were able to stroll around the beautiful property and sit near other bodies of water like the other pools including one with a giant fountain structure! I love listening to the water trickle! Reminds me of the rain back home. If you come here make sure you bring your best sunscreen my cousin only had 15 spf and we're German and Irish so imagine how she looked leaving! She's not used to the Arizona sun so just be prepared especially with your precious children. Lather them up with the 50 spf instead. We ate so much food at the place I mean come on quesadilla, chips and salsa, and Miami Vices makes us go crazy. Think I gained ten pounds.. maybe even twenty! Even she went from JO-ANN to WATERMEL-ANN REAL FAST HAD TO ROLL US LADIES OUT THE DOOR DOWN THE HILL BACK TO THE CAR! Chairs were comfortable. Love the lounge chairs next time we will bring a group and get a cabana! Or maybe I'll just get one to myself LMBO. Lazy River rocks. I love to float and enjoy your wonderful playlist. I almost went down the slide on a dare but chickened out. Barb and heights go together like baked beans and cool whip. Until next time JW!!!! Oh and ps two little girls stick their bare hands in the pitchers of water you provide to guests I saw it with my own eyes. Please invest in those giant dispensers like the ones you serve water from in the lobby. Thank you for listening to my feedback. - Barb

Stayed for one night and was impressed. The resort is beautiful, staff is friendly and helpful,…read moreand the property is great for walking, with a small Sonoran Desert Botanical Garden. The highlight is definitely the AquaRidge water park with 5 pools, a lazy river, and awesome waterslides. They also have a spa (sadly, no time for me this trip), plus 2 championship 18-hole golf courses. My room even overlooked one of the courses! The room was spacious and clean, and bonus points for having Starbucks near the gift store because vacation calories don't count, but coffee is essential! The only downside? The resort is HUGE with many different wings, so be prepared to get your steps in. Pack comfortable shoes! Overall, a beautiful resort with great views and plenty to explore. I would stay again!

Drury Inn & Suites Phoenix Happy Valley - King room with jacuzzi

Drury Inn & Suites Phoenix Happy Valley

(144 reviews)

$$

I had never stayed at a Drury before. Then this week our AC went out, and I went looking for an…read moreaffordable place for the family and dogs to stay nearby. I couldn't have been more pleased by our stay. It was affordable (and had a veteran's discount on top). The free dinner and hot breakfast were great perks. The beds were comfortable. The pillows weren't the typical hotel pillows that go flat as a sheet of paper the moment you lay on them, they actually provided support. The water pressure in the shower was great. There was a real door on the bathroom, not the barn doors that everyone is doing these days. The people at the front desk and in the eating area were all super friendly and personable. This is the first time I've ever written a review for a hotel. That's how pleasantly surprised I was. Please don't change, keep it up. I will be staying at Drury again in the future.

The lobby is super pretty when you walk in. However that's where the beauty ends. There's a bar it…read morecloses at 2300 daily. There's breakfast from 0600-1000. Only two elevators, the rooms claim no smoking or vaping but you can tell someone did I had to call the front desk to tell them so I wasn't charged. The rooms claim is what you'd expect from a motel7 bed shower no views nothing great if you are wanting more bang for your buck this wouldn't be somewhere I'd stay. They are way way over charging for rooms during off peak season in the valley because of the TSMC expansion. There's a bunch of utility/work trucks parked in double spots and beer cans all over. Near the work trucks

Kimpton Palomar Hotel Phoenix Cityscape - 4th floor room

Kimpton Palomar Hotel Phoenix Cityscape

(534 reviews)

$$$

First time staying at this hotel in Phoenix. The experience…read morewas terrific, all the staff were friendly and attentive, the property well taken care of, and great amenities Would certainly recommend it!

If I could give ten stars I would. I've stayed here several times. The comedy store is next door…read moreso it's easy to walk over to a show.. that's not the good part.... The girl at the front desk that checked us in remembered us n said hi! As we walked in the door and knew our names! There's free bikes to ride around. Excellent valet. American Express has this as an exclusive hotel or whatever.. the deal is phenomenal..... It's 60.00 to spend in Julie for breakfast then 100.00 per day to spend in house. We use ours on room service. The food is excellent. Our upgraded room had motorized curtains a kitchen area and beautiful bathroom. Kaitlyn Jason Jessica were all so helpful. We texted them to pull around the car- add a pot of hot water on our breakfast tray, even add crème Brûlée to our evening meal bc it wasn't on the room service menu and they did. I love being able to text for towels or the car or any needs. I will get the front desk ladies name. She's really nice. Even the room keys are made of wood not plastic. We are old and it's fun to freak ppl out. They are so nice and always ask how the comedy show was and what brings us to town this time... my husbands gonna say we're ovulating n we're gonna keep a straight face to see their reaction. - they'll never forget us now... lol.

Renaissance Phoenix Downtown Hotel

Renaissance Phoenix Downtown Hotel

(369 reviews)

$$

By far the best hotel in downtown Phoenix I've stayed at. Absolutely the best in Renaissance…read moreclass. From the moment you walk through the main entrance, first thing is the size and ambience of the reception area, Starbucks and bar strikes you and you know you're not in a normal Marriot hotel. Front desk staff was fantastic, Liz had all our room, valet parking, Lounge access and welcome gift organised and made check in quick and simple. The rooms are large for a downtown hotel, it was almost a joke at how far you needed to walk tp get dressed or goto the bathroom. Wished these big rooms came with 2 sinks? Rooms have full sized fridge, pod style coffee machines with a box of coffee pods and teas. But thats not really needed as they have rooms that have access to a 24 hour Lounge that includes complimentary coffee, tea, waters, Pelegrino, fruit juices, snacks, sodas; and during happy hour, cheese and fruit platters and $ private bar. Breakfast is so impressive and held in the lounge, certain rooms come with free Lounge and Breakfast access, definitely worth the extra spend. Think about how much they charge for food, snacks and drinks? Parking is valet, nice and easy but small considering the side of the hotel and can get busy. Waiting wasnt long though as the parking is built into the hotel and not somewhere else. The Duster bar downstairs is a great place to hang and cheaper than buying it the event centers.... but service was so slow at 2/3rds full. Took 25 minutes to get 1st order in and another 10 mins to pay. Our server wasn't slack, she just covered the entire bar whizzing around. They need more staff when theres a function, a game and a big concert all in the same night. Ill put this in at the bottom, this was rare occasion that I've purchased a hotel from Marriot with only a few days notice, the rate seemed low despite above mentioned things going on. Maybe that's the tip to stay back here is to book a few days out? Usually this hotel is a lot more.

Great front desk service every time but their maids needs to keep their conversations down instead…read moreof yelling across the hall. Some of us came in at 1a after a full day of travel and have another full day of travel we need to rest for.

Omni Scottsdale Resort & Spa at Montelucia - Stunning Views

Omni Scottsdale Resort & Spa at Montelucia

(500 reviews)

$$$

Updating my review because despite the couple of l inconvenience that i encountered the staff was…read moremore than accommodating. Any issues I had were dealt with by the staff in a professional manner and efficiently. After being here in the heat perhaps they have guest park downstairs to avoid putting their cars in the sun and it's also gated down there. Either way knowing ahead of time you're paying for parking to park remote from your room will be less shocking when you see the size of the resort. The golf carts come very quickly. I also want to say that checking out was also easy. Anyway overall a good stay.

We came for a relaxing birthday weekend. I can say we were pretty relaxed…read more Our room was upgraded with a balcony over looking the adults pool which was nice. The room was comfortable and cool. Sadly the bed needs to be replaced it's pretty worn out. Had excellent water pressure in the shower. Swimming pool was a very nice warm temperature and was extremely busy so we opted to swim in the evening when it was empty. Only down side is that there's barely any light and the deck around the pool is uneven in places. We had room service the first night. Young man that delivered was very nice. The chicken fingers and veg paste was good. The albondigas was terrible. Two meat balls With some chipotle sauce. We ate breakfast every morning and it was good. The hostess and some of the other people acted like this was their first time being busy so it was entertaining to watch them scurry around like they were lost. We ate one night at Prado and the food had no flavor. Loved the smell of the restaurant like mesquite wood burning. The waiter was very nice and friendly. I posted that review on here as well. The entire staff were very friendly and helpful when asked. Never understood what was included in the $45/night resort fee and the parking was $35/night for valet and 30 for self park. So be forewarned add the $80 a night to your room rate. Plus the distance to your room can be quite a trek. Anyways would we stay here again?? Not sure. For the money we might try one of the other resorts around the area. So can't say either way right now.

Hilton Phoenix Tapatio Cliffs Resort - hotels - Updated October 2026

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