Hilton Phoenix Tapatio Cliffs Resort
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Ashwin P.
Thank you, Fre'Dasia, for your honest review. We are sorry to hear…
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Thank you for sharing your experience with us! We’re glad to hear you…
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Thank you for sharing your feedback. I’m very sorry to hear that your…
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Thank you for your feedback. We’re sorry for the noise issue and the…
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Kimberley, We apologize for the inconvenience during your stay. We're…
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Laura, we are very sorry you had a disappointing experience with us,…
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Kakashi C., we regret that your time with us was anything less than…
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Thank you for sharing your feedback and for being a valued Hilton…
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Thank you, Jess, for sharing your detailed experience. We're glad to…
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Thank you for sharing your experience, Patti! It's wonderful to hear…
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Ashwin P.
Thank you for your feedback, Claudia! We're glad to hear you found…
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Ashwin P.
Sarah, we sincerely apologize for the numerous issues you encountered…
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Claudia, we sincerely apologize for the distressing experience you…
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I'm truly sorry to hear about your experience, Ruby. It's completely…
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Brandon T., thank you for taking the time to bring your concerns to…
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Thank you for your detailed review, Rebecca. We're sorry to hear…
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Ask the Community - Hilton Phoenix Tapatio Cliffs Resort
Are the falls pools heated in the winter? I asked staff and they said no, but on your website it says they are heated. Family would only like to stay if the pools are well heated in winter, thank you!
Hi Elizabeth, thank you for reaching out! Yes, our pools are heated during the colder months up to approximately 82°-83°, with the exception of the water slide pool. We apologize for the miscommunication and will make sure to remind our team members…
How much for a small dog?
Hello, thank you for your message. Our resort pet policy: We do not provide accommodations for any pets. Service animals are always welcome and will be accommodated.
Is there RV parking?
Resort guests staying overnight with us may park an RV on property as directed by our Security team, based on business levels and number of parking spaces available. If business levels are high and spaces are not available, we will direct you to an…
How do I get a hold of the general manager? I've called the front desk at least four times and nobody answers. I have several issues I need to discuss with this person thank you very much
Hi Therese, thank you for reaching out. We apologize for any inconvenience with reaching someone at the desk. Please feel free to call our Director of Operations at 602-375-4665 or email enjoy.tapatiocliffs@hilton.com with the best way for us to…
Is the water slide currently running and available?
Hi Aubrie, the water slide is currently open and typically runs 11am to dusk. On slower days, it may appear to be closed, but all you have to do is just simply ask a pool attendant to please open it and they will do so upon request. Please note: the…
Does the resort supply towels for the pool?
Hi Tracie, yes, towels are provided at the pools!
Are the pools heated?
The Whirlpools are, but the larger pools are not. I was there the first week of November so I can't say if they heat the water in the winter.
Review Highlights - Hilton Phoenix Tapatio Cliffs Resort
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