We stayed overnight and my daughter left a stuffed animal in the room. We called later and they found it and sent it back to us. Wonderful staff!!!! read more

I have stayed in hotels in midtown Manhattan that are less secure than the Ithaca Hilton. You require a key to do *anything* - including get on the elevator. I am all for safety, but come-on! This is Ithaca! Most people don't lock their doors when they leave! Despite the ridiculous level of security, the Hilton is a really nice hotel. Hubby and I stayed there for about a week in December, and we found very little to complain about. The beds were comfy, the rooms clean, and the staff very helpful. Parking is free with a hotel validation, and the garage is right around the corner from the lobby. And the coin laundry is a nice perk for longer stays! If I had one criticism, it would be that this hotel is almost too quiet. We kept waking each other up by simply turning over! If I returned, I would definitely want to bring a fan or some other white noise machine. read more

Clean, safe and comfortable. The staff was polite and helpful especially Jarris. The room was such a welcome site after two nights of camping and it was sparkling clean. A great hotel in every way! Especially delicious pillows!!!!! read more

Did not seem like they had their 'stuff' together. We stayed there during our trip because of its central location and that it was pet friendly. It also indicated on the website that there was free parking. When we arrived, we saw no parking garage. We drove around the block and saw a parking garage just down the block thank goodness. We then saw signs that said free parking for hotel guests. That is nice. But, we wished there was more information on the website instead of driving around the one way streets trying to figure it out. And, then we had to carry all of our belongings through the rain. When we checked in, they charged us for $100. First of all, we have never heard of any hotel charging that much. Second of all, I did not see the fee on the website. Third of all, I called the hotel to give them a heads up just in case. Most hotels that we go with our pet usually have a place to indicate that you are bringing your pet in the reservation process. When I called, he said that every room is deep cleaned and every room is pet friendly. It would have been nice if he indicated a huge fee. It was pouring rain and we had just had a long drive so we decided to stay. The staff indicated there was nothing they could do, but would tell the manager. I looked again on the website and through searching I did find the fee. But, when I saw the icon for pet friendly, it doesn't provide a link for more information. When you look at hotel policies, it is listed there. As far as food, it indicates a pub and the garden grille-with no links or menus. In the hotel there was a Query code for delivery. It is through another company that does not operate on Mondays or Tuesdays. The pub is also next door. Not attached to the hotel. The next morning, we went down for breakfast. We had one complimentary breakfast slip upon arrival at the hotel so we knew there was a cost to breakfast. They had some things on a counter. Some waitresses were walking around. My husband asked where to pay and she took his money. I went down later and saw no where to give my breakfast slip. Very limited take out food. Bagels, cereal. If you want a hot meal, that costs more and you would sit in. Again, no signs. None of it written down anywhere. Very confusing all around. The next morning upon checkout, we did receive somewhat of a refund on our pet fee. I don't blame any of the staff. I think I'm most disappointed in the website, signage, etc. It was clean. Bed was comfortable. Pillows were not at all comfortable. I would definitely not stay there again. read more

This is a great get-what-you-pay-for hotel. I stayed here for four years while my son was at Cornell. We could walk to everything. And you get a free cookie in the morning. If you want Cornell and fancy, pay $450 for the campus hotel. read more

The room is setup very nicely and very clean. However there is no hot water! We ran the hot water for a long time and my husband and daughter went ahead took a cold shower, when it's my turn, the water is still not hot. When reported to the front desk, she said it will be looked at in the morning, but we needed hot water then! She didn't offer a different room for us to shower at all. Also when asked for an extra pillow, she said we need to come down to get it ourselves. What a frustrating stay! read more

Everything was perfect. Clean, friendly service. Pool is clean, room large and has everything you need. Great location, free parking. Great all around. read more

Over priced for its amenities, though I had a suite and the views were nice from my corner room. The wall paper is peeling in the main bathroom. The rooms were clean and tidy. read more

Typical Hilton Garden Inn - clean room, decent bed and very quiet. Overall a nice property with one glitch - hot water. After dinner I went to wash my face and the water was ice cold. Let it run for a bit and still ice cold. Called the front desk who told me that they had not had any complaints and that "maybe it is alot of people taking showers". At 8pm? Really? Next morning, sink was warm, shower ran cold - after running for about 5 minutes, the shower warmed up and was fine but it took quite awhile. I will grant them that it was really cold outside but even with that, it seemed excessive. The restaurant was good for breakfast - better than most HGIs and the attached Irish Pub was really cute. Didn't eat dinner there but the appetizers were really tasty and wine was good and cheap but then again, it is a college town. read more

Super clean, great service and friendly staff! One of the better hotels to stay in while in Ithaca!

Such a great location right on the commons! The staff was very friendly and helpful at check-in. The rooms were clean and the one I had came with an amazing view. Typical Hilton, there was always fresh coffee and cookies as you came in and out. Can't say more about the location and accessibility to the Commons. Great stay! read more

Stayed here while on a wine tour of the Finger Lakes. Great location in downtown Ithaca within walking distance of all the restaurants. Rooms were clean and quiet and front desk staff very friendly. There was also complimentary coffee in the hotel lobby and a nice sitting area with fireplace. For guests, free parking in the garage directly across the street. The room had a small fridge, microwave and free wifi. We did not use the fitness center or pool so I can't comment on them. There is also Starbucks in the building ( I would recommend Collegetown Bagels for coffee & bagels - on the next corner behind the parking lot for those not married to Starbucks) and there is a Pub on site which we did not have a chance to visit. Price was a little higher than I would have expected but not outrageous. The manager was kind enough to e-mail info about ongoing street construction, including a map of the best route to avoid delays. Overall, a pleasant experience. I would recommend this hotel to anyone going to Ithaca or traveling around Lake Cayuga. read more

My family and I had a wonderful stay at this hotel while during a college visit to Cornell! The room was very clean and comfortable! Perfect location. The shuttle to and from Cornell University was great! The staff at this hotel was exceptional! Very helpful , friendly, and informative! Top notch! Breakfast was good! Definitely will return here in the future! Thank you! read more

A perfect fine hotel with great service; clean, well-appointed rooms; excellent amenities; and awesome perks (like Starbucks, free parking, central location). Of course, you ask my wife and she uses words like "oasis" and "salvation" to describe this hotel. So there ya go: if you need a place to stay in Ithaca, head on over! read more

Had a service issue that went unresolved. Left a voice mail for general manager who didn't return the call but assured me it was received. After a few minutes of discussion the GM threatened me with a less than desirable outcome and then explained our conversation was over. Not the best level of service received as a Hilton Hhonors gold status customer in my humble opinion. read more

We (me, my husband and our toddlers) stayed in a suite here the other weekend for a wedding. I generally loathe staying at hotels, but you know what? This place was fantastic! Not only is the location central, but it was CLEAN. So clean, in fact, that I was totally cool with my youngest just crawling and cruising around the suite (maybe I was just too stressed out with wedding stuff to care? It's possible...). Plus, the staff were superb, and I was amazed to find, upon our arrival, the requested pack n' play all set up, with sheets and a blanket, just waiting for my lil' one to take a nap. Next time we're in Ithaca, we'll definitely be staying here. Nice work, Hilton Garden Inn of Ithaca! read more

Really outdated and old hotel, but also not very clean. Housekeeping clearly doesn't do much here. Beware if you stay - my room alarm clock was never reset and woke me at 5am (thanks, housekeeping!) read more

This was our second visit to Ithaca's Hilton Garden Inn, this time in a suite. It was a most wonderful experience. The hotel is indeed secure - I can't imagine someone complaining that a hotel is "too secure" - but that is by no means a flaw! The card key made it easy to swipe for access from the elevator to the room. The room was as clean as could be, the whirlpool tub was a big plus. The suite had a nice sitting area with a desk, chairs, couch, television. The bedroom was quiet (again, I would never complain that my hotel room is TOO quiet) and supplied with ample items for your convenience such as a coffee maker, small fridge, microwave, nice Bath and Body Works toiletries. Worth noting was the quality (big & fluffy) and quantity of towels. If I had to find a flaw, it would be in the lighting. Understanding that eco-friendly bulbs are not the most flattering and are rather bright, it made for a challenge to find some soft lighting. It was either all bright or all dark, until one of those lovely towels placed carefully atop a lamp dulled the brightness. The front desk staff was consistently professional, friendly and helpful. We parked in the neighboring ramp, which was complimentary with a validated hangtag. The next day, the front desk folks assured us it was fine to stay parked there as we explored more of the area. The hotel is located within walking distance of so many interesting places, ideally situated for exploring the Commons, restaurants and shops. Definitely recommend Ithaca Hilton Garden Inn, hands down. read more

Decent hotel very convenient if you are staying in Ithaca. Much cheaper than the on-campus hotel and still close enough to everything. The walk to Cornell is a bit treacherous and uphill so be prepared for that if u decide to hoof it. The hotel is close to lots of good restaurants and parking is available as well. Good option for a visit to Ithaca! read more

What a view! Great view of.the hills from my room and from the lobbies on the upper floors. We had a sparkling clean room with white bedspreads, mini fridge and a comfy lounge chair. The workout room is one of the best equipped I have seen in a hotel and included medicine balls in 6 sizes. The hotel pool is indoors and is enclosed by a ceiling (not an atrium). The pool area (the air, not the water) was very hot, maybe 80 degrees. It would be great in the winter to warm up there. The parking is free with validation at a garage across the street. The hotel is super close to the Aurora restaurant row and Ithaca commons, the walking mall. You will love the convenient location and quiet rooms. The hotel has great staff who were patient and friendly. read more

I called their group sales to block off rooms at least four times (all going to voicemail) and left messages for Katie two times. She never called me back and I waited several months to hear back from her. Today I finally got her on the phone only to find out there aren't any blocks available anymore. When I told her I had been calling her for the past four months, she dismissed my complaint saying I wouldn't have been able to book rooms then anyway. I've only asked to speak to a manager one other time in my life, but thought her dismissive attitude was insensitive and this warranted it. It's very frustrating to not have your repeated calls returned. The manager said he'd look into it, and I hope he does. read more

I booked a stay for 10 rooms for a group meeting there. Every member of the group said it was a lovely stay and that it was convenient to everything they needed. These are all older guys who arent afraid to let me know when ANYTHING goes wrong. I got a fair room rate and my modifications were met with kindness promptly. Thanks Jason in Sales and thanks Hilton! read more

Best staff EVER! The front desk is amazing and helped us out in a crisis situation without even batting an eye. I would highly recommend booking with them. They're the best people in the world. :) read more

Stayed for two nights a while back while attending two concerts in Ithaca. The location is as good as it gets, literally just steps away from bars, restaurants and concert venues. The staff was very attentive and friendly, made the check-in/out process quite easy. The parking situation should get better soon, as the adjacent garage is undergoing repairs. If you're going to stay in Ithaca, the Hilton Garden Inn is certainly your best option. read more

My small family and I checked in here around Xmas time in 2017 and had one issue after another (our fault, not the hotel) and the hotel just kept fixing every single problem! We had an issue and BOOM, they fixed it. We had another issue and BOOM, they fixed it. They just kept fixing everything. Finally when everything was relaxed, who do you think drops her phone into the bathtub!!!!??/ And then they even fixed that! (Thanks Victor). They gave us free cookies and so much care that we will be going back to Ithaca if only to stay at this hotel. Thank you to the wonderful staff... read more

This hotel was awesome with a really nice and comfortable room. But it's prices were a little too high

awful, dirty, false advertising. don't trust what the website shows!! thank god i only stayed a night lmao

I have never left a hotel review but, wow! We showed up at the last minute with three little kids and a new puppy. We were supposed to be camping but got caught in a thunderstorm and needed a hotel room. From the front desk staff to the janitor, I have never experienced such friendly and helpful people! My daughter lost her blankie. They found it in the lobby, called our room, asked if we were missing it, and brought it up. They gave us tips on dog friendly restaurants and made sure we had fresh towels for swimming. I felt like we were visiting the grandparents rather than a hotel. We are definitely going with Hampton Inn every time! Thanks for the great experience. I wish whoever trained this team could come to my office and train my employees! read more

I had a nice stay there. The staff were very friendly and helpful in every way. My only complaint is that it was stuffy in the room even when the AC was on and it was pretty warm even when it was on cold. Breakfast there, of the best around. I actually would not advise going looking for breakfast places outside of the hotel because nothing opens earlier than 8:30 except starbucks (very strange) and I'd go to these places and not want to go in. So go to the breakfast buffet in the hotel, it's actually $10, not bad at all, and many delicious things to choose from. Two very sweet people were serving and I have not met such welcoming people in a while. The gym equipment is impressive and kept in impeccable shape, couldnt use the pool because there needs to be two adults at all times. Having coffee and tea (and pastries at night) in the lobby was a pretty sweet touch. So was the Keurig in the room. read more

I really enjoyed my stay here mostly due to great customer service. Was visiting to take a look at Cornell Law school and the Hilton Garden Inn made my stay extremely easy and comfortable. The room was a good size,clean, and the bed was incredibly comfortable. I was really happy to have free parking and free wifi since most hotels are so stingy with those aspects. Each time I entered the hotel I was nicely greeted by the front desk staff, always asked how my night was going and they gave great directions to nearby restaurants. It's the small touches that make some hotels nicer than others. The best service they provided was a shuttle that would basically on demand take us and pick us up from various parts of the campus so we didn't have to think about on campus parking. I felt like they really went the extra mile to make our stay as easy as possible! read more

Written 9/something/2010 on my iPod touch using Yelp's iPod app: Quiet, clean, friendly, great location. I'm on the hotel's elliptical right now in the gym that looks onto the pool & jacuzzi with a side wall of windows to the outside. In general, everything works and everyone is nice. Using their free wifi to write this! read more

I love the Ithaca HGI. It makes trips back to visit quite easy and enjoyable. The rooms are great, the staff is nice, parking is easy, usable gym, great location. The price is always a bit high, but it's simple economics - it's not that big of a hotel, it's quite nice, and it's the closest decent place to campus (sorry, the Hillside Inn does NOT count). Being within walking distance to campus and also right on the commons is worth the price bump. Breakfast is great; free for Hhonors golds and up but even if you're paying it's still worth it - it's only $10, which is what you pay for one of those tiny sandwiches and coffee at CTB. Definitely worth it. All in all a great place in a small town with limited hotel options. read more

Clean rooms, HD TV, nice pool and spa, across from the commons, beautiful lobby, great service. Highly recommend.

For $160/night you get great proximity to downtown Ithaca and close proximity to the nearby colleges. Nicely decorated lounge and rooms. However, there was no hot water the first morning, and it was difficult to get enough hot water the next morning even after running the water for 10 minutes as the hotel suggested. Therefore we had to make due with sponge baths. Also the WiFi was weak. read more

Probably the WORST hotel stay I have ever experienced. I got to the hotel after having booked 3 rooms online, only to arrive and find out that they had only booked two rooms under my name. Upon showing them my e-mail confirmation and getting rude looks from the front desk clerk, an extra room was magically located. I arrived home and went to pay my credit card bill for the rooms, and realized I was overcharged by $230!!!!!!! Again, I had the e-mail confirmations with the totals. I was shocked at the discrepancies between the online booking (which I did through Hilton's own website, NOT a third party!!) and the onsite experience. Additionally, the beds and pillows were incredibly uncomfortable. The room was stifling and the thermostat apparently did not work because we couldn't get the temperature to go down at all during the weekend we stayed. Incredibly uncomfortable for sleeping. The woman I spoke with on the phone after booking online informed me that breakfast was included, and when we arrived we were told that it is not in fact included. That wasn't a big deal, but again unprofessional and an added discrepancy. Finally, on the day of checkout the housekeeper came and knocked on our door at 8 A.M. to clean the room, which is completely obnoxious. I would absolutely choose another hotel for our next stay in the Ithaca area. read more