Really nice! We were at the Sheraton but their pool was out of service, construction/renovations of rooms, etc. We were able to use the pool at the Hilton which was really nice. Standard rectangular size with plenty of lounge chairs. The bar was closed but we could scan a QR code to order from the Hotel restaurant downstairs Tacos & beer. A server brought up the food and drinks. Salt water pool and the temperature was great! Nice and refreshing. The bathrooms were fantastic! They had lockers, stalls, showers, sauna and steam rooms. Fully stocked shower. Blow dryer and body lotion. read more

I'm not going to make this review long and sappy. By far top 5 best hotels I've ever stayed in my life! One might say, "but Mickey, where do you go? You really don't travel!" That is a valid argument ....but I don't consider myself a "low maintenance" kinda gal. I appreciate nice things. Don't we all? Located in the heart of downtown; walking distance to pretty much anything you can name. Staff is accommodating and try to get me the same room every time I'm there. I have no complaints! Do yourself a solid...make this spot your next stay while visiting the great state of Texas' capital! Doggie friendly too! read more

Hilton Austin - Surprise, surprise in the room upon arrival! - Hotels Near Me - Austin, Texas

Nice rooms, excellent location. Within walking distance to Cooper's barbecue, and a short drive to the Texas State Cemetery. Staff was very friendly. Lady at check in was not knowledgeable about the hotel, which was weird. We had to speak to the manager just to get basic information. read more

Lifetime Diamond members are not treated well Managers were not pleasant to deal with. Won't be staying here again. read more

X X that's my second NYE I spent at Hilton Austin . It's clean, friendly staff and quite near the places I wanted to hang out ! And on top of that : it's dog friendly! My dog could enjoy NYE as well ! read more

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My husband and I stayed here for one night to celebrate our Anniversary. We drove into the parking garage and after finding a spot we took the elevators to the lobby. The lobby was really nice and well lit. It was a large area with places to sit, restaurants, and a Starbucks. We saw the check-in area where several people were working. We walked over to a man and began our check-in process. The man behind the desk was very friendly and greeted us with a smile and answered all of our questions. When we told him we were celebrating our Anniversary he upgraded us to a suite. It was a delightful surprise. We also asked for a later check out and he gave us a little bit of extra time which we appreciated. After getting our key we headed up to our room. It was a great room with an awesome view of Austin downtown. It was really spacious, well lit, and had two large windows with views. The room had a dining table and a living area. The air conditioner worked really well keeping the entire suite cool during our stay. The Bedroom was large and there was lots of space to move around. The closet was a decent size and there was a sitting couch in front of the window. The bed was nice and comfortable and the pillows were nice and soft. The bathroom had two separate spaces. The shower and sink were in one room and it was a good size with a bright well lit mirror and decent size counter with storage spaces. The shower/tub was a good size with shampoo, conditioner, and body wash. The toilet was in a separate room that was very spacious. Overall it was a positive overnight experience with great service and a comfortable place to stay with a great view of Austin. read more

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Stayed here to attend a conference at the nearby Marriott but thought this would be nicer based on reviews and the fact that I'm Lifetime Hilton Diamond. I was wrong. Room is meh. View is crap. Most important, the A/C didn't work. Or I should stay, it struggled to work. This is Texas. The place where you need to bring a sweater when it's 100 degrees out because it's so over-air-conditioned. And mine doesn't work. I call to get it fixed. Go out, come back, and it's 1 degree cooler than it was. No message, no voicemail saying if they thought they could fix it. Just silence. Silence like when I pressed the room service button on the phone and no one answers. I double check the website to see in-room dining is still listed as an amenity (surprisingly). Look for a QR code on the TV for 10 minutes. Now I'm convinced they're just lazy, didn't update the website, didn't remove the button on the phone. Deceptive marketing. The bar was OK, service was bad, closes early at 11pm without a last call so be on your game. They've basically stripped every amenity out of this place from the room service to the housekeeping, I was frankly surprised to find the sole surviving amenity was the coffee pot, which of course didn't get restocked after day 1 so there was no coffee to be had on day 2. Hilton used to mean something as a brand. It doesn't anymore. read more

This is now our go-to gameday stay!!! And even more so because of Ashlee! Ashlee always makes us feel welcome and rolls out the proverbial red carpet. She truly makes us feel special!! Highly recommend!!! read more

We booked a city view with a king size bed 7 months ahead of time. After reading multiple reviews of noise complaints from nearby clubs, we asked if a quiet area was possible or if we should book elsewhere. We were pleasantly surprised when they ensured they could accommodate and would add notes to our reservation. The first night was great. Little did we know a frat house was booked in our hall for the rest of our stay, and the manager, Josh, admitted they knew the frat was coming, and the employee should not have booked us there. Josh, was very polite and moved us, albeit to an even lesser room with two queens, instead of the King, with club noise coming through the windows until 2 am. No offer of a discount, but when my wife suggested we should be compensated for the inconvenience and lower quality room than we paid for, we were offered only a free breakfast. Mind you this is from the hotel restaurant that we left the morning before due to zero service after waiting at our table for quite some time, and the manager chasing after us to offer a free meal for the lack of service. We were told multiple employees had called out sick that day. When asked if we could cancel the rest of our stay at no charge, they were accommodating. So we had to move our hotel in the middle of vacation in order to get a decent night's sleep. In terms of service it is very hit and miss. For example, the bellhop that stored our luggage was excellent and very polite. However, when we picked up our luggage the new bellhop seemed annoyed that we were there, didn't greet us, just took our ticket and handed us our luggage cart with no assistance with the luggage. This hotel is NOISY. Worse than any Vegas hotel I've stayed at. I recommend you stay anywhere else but the Hilton in downtown Austin if you want to get to sleep earlier than 2:30 A.M. If you're just looking to party and won't be back at the hotel until after the bars close, this might be a good option for you. read more

Nice hotel with a nice gym (peloton) in the heart of downtown Austin. Whenever I come I always stay here since it's so centrally located. Food in the hotel and around the hotel is good too. read more

Not a good stay. Current still in room. Bathroom has locked us in on 3 separate occasions. One in the middle of the night while preparing for our company meeting held at the hotel. This is ridiculous. Then the front desk receptionist with the Curly hair and nose ring. Disabled my card at for no reason and was requesting I show valid id that I'm a guest in the hotel. But then gave me the card back and some free exiting passes for the parking garage. Doesn't do any good when I come back and I can't get into my room at 3AM. This is down right pathetic service. Plus the elevators were out of service for the majority of the stay and when they did start working only 2 were in service out of 6-7 elevators in total. The maintenance staff did not replace the bathroom lock so we could not use the restroom I privacy forcing us to use the restroom and shower with an open door. There was no support for the staff of the hotel and reception was poorly trained in customer service. If it is up to me, I would never come back here and I will be forwarding this to my Company liaison to make sure we choose other avenues for future meetings. read more

Nice hotel in the centre of Austin. Clean and modern within walking distance to most areas of the city centre. read more

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Nice hotel, great service. Cannon Belle restaurant has maybe the best burger I've ever had!

I had a work related event to attend which is how this hotel came on my radar. Expensive! Bathrooms are still tub shower combo with draw shower curtains. Ick! Bathroom lighting and paint gives Norman Bates/motel vibes If you are sensitive to noise like I am DO NOT book here. I had a room on the 23rd floor. The building has 26 floors. You would think it would be free of noise. Nope all thanks to Club 420 ATX right. Next. Door. And because of the law that protects them, they are ALLOWED to play music until 2AM. Yep wall shaking, bass vibrating music. Even with headphones, white noise, and a standing floor fan the concierge brought it was still disturbing. Housekeeping is nice. Aside from a couple of stained towels I didn't have any issues with my room's cleanliness. This is why I always bring my own towels. Parking is a nightmare. I have no idea where self parking is. I valet'd which was $54/night vs $48/night for self parking. Be mindful valet does get backed up when they are fully booked or during high/rush hours. read more

I see from previous reviews that there was a problem with the elevators back on Valentine's Day. It is now February 28th and it is still happening. I was here for a conference and meetings and stayed 5 nights. The room was fine and I was on the top floor (26), which I was excited about, until I experienced the elevator situation. Only two elevators were working, which was a problem the whole time I was here. Lines in the lobby for the elevator during check in. Very hard to get down to my conference on time because when the elevator finally arrived on my floor it was already full because people would jump on even if it was headed UP because they were so desperate to get an elevator. The thing that really pisses me off reading these reviews is that the staff has acted the whole time like this is some special circumstance and we should just bear with it and now I read this has been the normal state for weeks (maybe longer). Also, on the weekends there is loud club music playing until 2am so there is a constant THUMP THUMP THUMP noise and my friend on a lower floor said kids were running up and down the halls banging on doors until 2am. DO NOT STAY HERE. read more

Great hotel. Such easy access to the convention center. The service was top notch, the rooms were nice and comfortable. They actually clean your room during your stay, which is less and less common now days. My only complaint is the water it's either extremely hot or cold, no in between. Not enough to change my mind about the hotel. The hotel is quiet and I got a great nights sleep every single night. It's great and comes highly recommended by me! read more

Great hotel but very busy. Has 2 restaurants and Starbucks. Great location at downtown Austin. Has UPS store inside hotel and a small gift shop. Very clean. read more

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5 Stars for a massive, clean hotel in Downtown Austin that looked recently-renovated, with staff that shone! Right off the bat, I'll say the construction around this hotel at the moment can make it a bit confusing for a cab or lyft driver, but once you arrive, you'll be pleased to walk into a large, modern lobby with a bar to your right and check-in to your left. The lobby area also has a ton of seating areas, some which feel like you could post up with friends for a while if you wanted (or while waiting on your room). We arrived early, but they were able to get us in to a room right away. The room itself looked new and very clean. It had an incredible amount of light, due to a very large window. The bathroom was great as well, and the bed was ultra-comfy. One note I will make is I don't know why all hotels have changed from a duvet cover to two white sheets on either side of the comforter. It's obnoxious because by the morning you may find your face snuggled against the bare comforter as the sheets shift. Not sure if anyone else is bothered by this... The hotel also boasts a Starbucks, has an adjoining taco restaurant (not great, tbh), and has pretty much anything you may need (even a post office). What set the experience apart was really the incredible staff. I had forgotten my computer charger and took a shot in the dark to ask if they had a Macbook Pro USB-C charger. Robert, at the front desk, called and someone from facilities (I believe his name tag said Amor) ended up coming up to show us a bag of Macbook chargers in case one of them worked. They ultimately didn't have the type I needed, but they really went out of their way to look and bring them over to me. I appreciated the effort. Overall, comfortable stay, great location right Downtown, and friendly staff. read more

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We stayed here on the night of The Eagles concert. Valet was a bit crowded but we were promptly taken care of. Check in was quick and easy. Our room had such a beautiful view. It was nice and clean. No issues whatsoever. We had a great stay! read more

Hilton Austin - Night view from 23rd floor - Hotels Near Me - Austin, Texas

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Stayed at this hotel 2 previous times. It is in a good location. The decor is tired. See pic of the bathroom, a prime location for the growth of mold. Lobby and rooms are musty. Others also complained of this. Staff were generally nice but at checking they did not provide info about food credit. I had to clarify and obtain the credit at checkout. I wanted to like this hotel but was underwhelmed. read more

Hilton Austin - Peeling wallpaper in the bathroom - Hotels Near Me - Austin, Texas

I've been staying here all summer for work, and have had nothing but amazing experiences. The staff is incredible, the location is amazing, and the fact that they love my pet makes it a great place for me to stay. Having the on site options for coffee and restaurants has been perfect for my business travel. read more

Rather disappointing. I anticipated a 4 star hotel experience. Checked in only to have the lobby person give me the wrong room number (flipped the numbers around). This was obviously annoying to have to come back to get the mixup corrected. The other person made no apology, but simply said, "That's the second time she's done that today!" Great. It's late and I'm exhausted. The room is clean but sparse. Not even a in-room dining menu. No water or other amenities. Cheapskates. I press the room service button and order a salad. It comes in a bag (after a massive up charge for delivery and chicken added ($14)) plus and additional tip? (I really feel like I'm at a Motel 6 at this point). The salad is terrible. I presume they just forgot the sauce? Worst salad ever. Dry as a bone. It's not even worth calling to yell at them. Then I try to log onto Wi-Fi and it doesn't work. And yes, I am a Hilton Honors member, damn it. Other than a clean recently renovated room, this place has only demonstrated terrible service. SMDH. Please guys, get your act together. Did I mention the thumping of the music from clubs outside despite being on a relatively high level? read more

Had a decent stay here but the hotel is lacking alot of traditional Hilton benefits. The location is great if you are looking to hit up local bars but it is not the best place for a work conference. Despite being on a higher floor there was still alot of street noise at night. Breakfast options were pretty limited to the Starbucks or taco resturant on site. The gym was great for a hotel gym and the rooftop pool was beautiful. read more

Stayed here for a week while attending a conference at the Austin Convention Center that is right across the street, there is a pedestrian bridge connecting the two. It's also a block away from 6th street so it is well located in Austin. The hotel lobby is a huge open space, but with the lobby bar to the right as soon as you walk in the lobby does get quite loud at night. The hallways and rooms were clean and well taken care of. I had an issue with Housekeeping not coming one day, it was 5pm already, I had to contact the front desk and they kept saying they would send them up again, and didn't seem to understand that housekeeping never came that day! In the end they cleaned the room and replaced towels and etc. Other than the location close to 6th street and the convention center there is really nothing special about this hotel. read more

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I visited Austin for a conference and stayed at the Hilton because it was the conference hotel. I would stay there again if I ever planned to visit downtown Austin. PROS Nice staff and ambiance, two restaurants connected to it...Austin Taco Project and Cannon & Belle, full service Starbucks, connected to the convention center, and restaurants within walking distance. CONS The only real con I had was the door to our room didn't close all the way by itself...we had to make sure we pushed it closed. read more

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Hilton Austin, I will be back! The first thing I have to applaud the Hilton Austin is their use of #technology. As a millennial, I LOVED it. I love how Hilton allows you to use a digital room key. Though I didn't personally use it, I will be sure to use it in the future. As soon as I got to my room, I was texted, welcoming me to the hotel. I was surprised that the message had the name of the person sending it. I thought it was a bit until I asked a question and recieved a personalized answer. it got even better when I could just text what I needed! If you're old school, don't worry, they still have a regular phone for you to use to make requests. Lastly, I could skip the line and check out through my phone! In general, the hotel has a pool, spa, fitness room, restaurant, bar, Starbucks and is right across the street from the Austin Convention Center. The hotel also has a connecting bridge on the 6tb Floor. If you're attending a conference, I highly recommend staying here. It's very convenient, especially if it's hot outside! In regard to service, the staff is awesome. They're very friendly and nice. Why minus one star? I have some experience in housekeeping and there were something that could have been done better (re-filling amenities, emptying trash cans, etc). It wasn't significant but something I thought was odd, even after bringing it up. Overall, if I'm ever in Austin, I'd be sure to stay at the Hilton Austin. It's walking distance to many places and is in a great location. read more

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Clean and well run hotel in an excellent location. Nice pool and workout facility. Great bar with attentive bartenders. Above all, I've always have had excellent customer service here. The Front Desk employees have exceeded expectations each time I've stayed here. This past time it was James and Jake that were great but I've never had a less than a stellar visit here. read more

I really enjoyed my stay at the Hilton Austin! Great location and friendly, helpful staff - special shout out to Victor for his above and beyond customer service! My room was amazing! Thank you! read more

Was here for a conference and really enjoyed my stay. Located right across from the convention center, the Hilton has a great location convenient to restaurants and other activities. Probably the only downside is the check in process. The line was so long (and disorganized) when I arrived, I had to leave my bags with the bellman so I didn't miss my dinner reservation. Front desk is awkwardly set up with very unclear lines, esp if you're Hilton Honors. That needs improvement. Otherwise, everything was great. My room was comfortable and clean and I absolutely LOVED the bedside gadget that let you control all the lights and temp in the room. Best thing ever in a hotel! I stayed on a Hilton Honors floor and the lounge was pretty nice. They had a decent breakfast burrito in the morning and the coffee was great. The spa is very nice. Large and peaceful, there are separate rooms for cardio and weight. The jacuzzi and pool are here as well and they are very nice. There is a great bar in the hotel lobby. Terrific drinks and excellent service. Twice there was a guitarist strumming during happy hour and that was nice. From a conference side, the rooms were comfortable, WiFi was strong and the food was tasty. You're not too far from the river so if you want to run along the trails, it will just take you five minutes to get there. There's a lot of construction going on along one side of the hotel which is a little noisy and narrows the street but you can avoid that if you need to go to the convention center by using the sky bridge on the sixth floor. Very nice place, great staff, well managed. If it wasn't for the check in line (and there frequently seemed to be one), this would be five stars for sure! read more

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The hotel is ok but the services and basics are just terrible. When you pay $400 - $500 per night you expect a few amenities. There is not coffee and convenient breakfast available at the hotel. There is a Starbucks BUT on a late lazy morning when there is not even much activity the wait just to place your order is 30+ minutes. Oh, and they were basically out of food before 8 am on a Friday. The previous evening we waited 40 minutes in line just to get a room key replaced. The staff were all very kind and polite. But the system and processes they work with are TERRIBLE. It won't be a pleasant stay unless you don't care about convenience and efficiency. If you just need a bed. The bed was fine. read more

My first time staying here and my experience at the front desk was amazing. Jake was so nice when I was checking in very helpful with lots of information. I have a great view for my room. Everything is clean. I'm a happy camper.thanks JAKE ! read more

By not charging for a room that you probably sold to someone after I left. I have never stayed at a hotel where if your plans change they still charge you for the entire reservation. This is not a resort destination and I had to change due to business needs. I stayed 2 days instead of 3. I tried to check out before checkout time. Nope. Still charged for three days. Stay away from this place at all costs. read more

Located in the heart of downtown Austin, this Hilton is convenient to many, restaurants, bars, and city attractions that Austin is known for. This hotel boasts the level of comfort I've come to expect from the Hilton brand. As soon as you step into the building you're greeted by an inviting and posh atmosphere in the main lobby. I was there on a weekday during a large conference so the lobby area was lively and bustling with people but the guest rooms were surprisingly quiet and serene. I had a spacious queen room that was clean, had a beautiful view of the city, and came equipped with the usual amenities (plus a mini fridge). There are plenty of eateries within walking distance but there's a Starbucks as well as 2 restaurants on site if you'd prefer to stay in. For Hilton Honors members there's a skyline executive lounge that offers continental breakfast and light snacks/beverages throughout the day. The lounge also has desktop computers, printers, scanners, etc for all of your business needs. Parking is conveniently located at the rear of the hotel but quite pricey for self parking each night. The hotel staff was both friendly and helpful whenever needed. My stay at the Hilton Austin was brief but I wouldn't hesitate to book again. read more

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The hotel is clean and comfortable. Excellent water pressure. Staff is great. There isn't any kind of convenience store or place to get those little things you find you need on a trip. Room cleaning is by request. Two of the light switches in my room worked only 30% of the time. The restaurant was meh. I got a pesto chicken sandwich and I've never had so much mayo on a plate at once. Why was there even mayo on it? The chicken was definitely cut from a rotisserie bird and some of it was good but a majority of it had cartilage and gristle still attached. read more

Jessica Morales, terrible customer service. Rude, hung up on me twice! Didn't even know if they work directly with corporate or are they independent. Everyone at this location gave me a different story. Were they not trained by the same people? You truly need to standardize your system. Wish I could give her a negative 1. read more

We stayed here in April and must have been formal for college students. Half our floor was reserved by the students and they spent from 7pm-11pm partying in the hallway, literally screaming to each other and slamming doors. Then again from about 1am -4 am and again we had to ask them to please be quiet. We called the front desk for support. They sent up security who did absolutely nothing. As a Hilton Honors member, I would have expected more. Just won't stay at this Hilton again. read more

Valet parking is not cheap but you also can just park your car in the parking of the hotel and it is free, so that is up to you, besides that it is street parking and here is not that easy and convenient as this hotel is located very close to the iconic 6th street. This is like a conference hotel kind. It is huge! there is a lot of people everywhere and it is a pretty busy hotel. The check in is a bit of a hustle as there's a lot of ppl in this hotel at all times. However the staff does make sure to be very personal and helpful so they litigate a lot the feeling of big hotel chaos. The lobby has a couple of bars and restaurants as well as a Starbucks and a souvenir shop. There's computers and plenty to sit around down in the lobby. The decor ie pretty nice and minimalistic and I appreciated that. Very good taste and flow. Now this hotel has one of the largest reasons why someone should make sure to use the points rewards and follow the loyalty. they have a Gold and up member lounge where they provide free breakfast and happy hour snacks so this is a great perk here, only Gold and up members have access to this perk. this hotel have outdoor pool and a nice hot tub as well, gym and a spa. lots of great amenities. the rooms are ok, very nice bed, I was pretty happy that there were plenty of outlets to charge my items. this hotel is located so close to 6th street is very nice and convenient to just go out and have some fun. the staff as I already mentioned is amazing, friendly and super helpful. this is a prime location to stay if you wanna come to Austin and have a lot fun in town. read more

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I was a bit underwhelmed with my stay. When you think of the Hilton brand there's a lot that goes with it. I guess the large capacity of this hotel doesn't allow for the rooms to be serviced daily. You have to request that the room be cleaned and that the garbage be taken out. I mean economically for the hotel, this makes a lot of sense: but when you're paying almost close to $400 daily, I believe this should be bare minimum. Honestly, it feels a bit like an Airbnb. I'm not sure what the difference is. The only differences is that we have someone checking us in at the front desk. I had two guests staying with me and I needed the bedding changed. It took four times in order for this to actually happen. No one answers the phone when you do call the front desk or housekeeping. I'm assuming there is a staffing issues given that we just came out of Covid. With so many options for hotels, what will distinguish one hotel from all the others is the service. Service needs to be top-tier - after all it is the Hilton! Updating my review from a three to a four star because representation matters. My experience still stands how I describe it above, but I did ask the front desk for a Band-Aid, and they were able to provide me with a Band-Aid. That was the same complexion as myself. With that small, act of service and inclusion I'm upgrading my review. Like I said representation, thoughtfulness, and more importantly customer experience matters. read more

Hilton has AMAZING people. I said that in my last review, which wasn't very positive otherwise, and after my last trip I would like to increase my positive rating of their people 10x. As a company, they also came through, and some of the issues I mentioned last time got better. 1. This past visit, in May, I had just torn my ACL completely and was barely mobile. Hilton worked with our conference team to get me a heavy-duty mobile scooter. That thing made all the difference in me being able to participate in the conference. 2. The people were wonderful. Because I needed to rest in the evenings, and also like to have a bunch of cheap seltzer from the supermarket plus milk for my tea, I ordered groceries in from Instacart. The bellboys do NOT normally carry groceries but they took pity on my busted knee and helped me out. I tipped as lavishly as I could. 3. I ordered dinner in. You still have to order from the restaurants and can't schedule, but they were much more responsive than last time, and delivered very promptly. No complaints at all there. I do miss having china plates and metal tableware vs paper and plastic, but it was fine. 4. Hilton gave me a handicapped-accessible room. As a normally able-bodied person I had never fully appreciated what this means until now. Intellectually yes, but not from experience. Now I do. 5. Every single person I dealt with at the Hilton was professional and kind. My Hilton loyalty skyrocketed after this visit. read more

The bed was comfortable, the location was just okay as it's essentially connected to the convention center. So if you're not there for a convention then it's a whole lot of nothing there adjacent. The front desk manager was not well informed when asked for a very basic task, which was disappointing. Parking is highway robbery so plan to pay $55 per night or get creative elsewhere. The room was small-ish and they didn't recognize my elite status so that was lame. read more