What a great restaurant with superb service. Once again they excited expectations. They took care of the Biola Women's Soccer team in 2023 and again this year. The food was delicious and the service was excellent! read more

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We gave this place a chance three times, but the burgers are just okay. The buns are so hard and the fries are meh. Cesar salad tasted funky. The service isn't very good. We got seated outside all three times and it's kinda dirty out there plus the chairs are very uncomfortable and the tables are so low it hurts your back to crouch over. read more

Burgers come standard with a 6oz Kulana beef patty that was once a lovely cow frolicking about on big island. The beef patty is fresh and juicy. You can sub the beef patty with chicken, salmon, or a meatless patty too. jalapeño poppers - served with Thai chili sauce. Can't get more local then that. Hahahaha c: Hubby got the "Fatty burger" with the gravy on the side. If you're a fan of blue cheese, you might want to upgrade to "FIRE" fries since it's blue cheese and hot sauce on top. Mushroom Swiss burger hit the spot for me. You can really taste the excellent quality of local beef. This joint is close by the airport and they have a great selection of beer and alcohol. Parking is limited in the back so keep your eyes peeled for street parking. Happy yelping and eating! read more

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Great little burger spot on our way back from Mauna Kea. Nacho burger with bacon cheese fries were DELICIOUS. Friend enjoyed his Green Chile burger w/egg and gravy cheese fries. Seating indoor and outdoor, service was great! And it was my birthday so I got my burger for free. Just had to pay for the fry upgrade. read more

Great Waygu burger. Wife's order just got messed up a bunch but overall solid burgers and nice staff.

The ambiance was nice and the service was quick. I think this is a good business, but I ordered the wrong thing. The French dip was pretty disappointing. The bread was dry and tasted terrible. I would still come back and you should try it too (just not a sandwich) read more

Great place to eat with friends It's a very nice ambiance to see. Walls of art posted are for sale by companies with commissions offer to this restaurant. We ordered burgers and fries with beers. It was delicious We're definitely going to be back again! Great services and quick timelines for food to be on the table. Wow! read more

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I've been coming to HBJ for over a decade. And I got another delicious free burger on my birthday tonight. I've always loved the staff, the local ambiance, and the kick ass music. My three favorite things. Hilo, burger, joint!! Much love and thanks for all the good years. read more

Food was OK. Customer Service could use some work. Definitely not as friendly as some of the other semi fast food burger places. Will give it another try as everybody has a bad day. read more

One of the best burgers I've had in a long time anywhere! Large beer selection and the cocktails were good too. Staff was nice, food came out fast and the music they played was like they were playing my playlist from my phone. They will definitely eat here again before I leave back to the mainland and when I come back to the big island. We had the au jus burger and the patty melt but I'm sure everything on their menu is fire! read more

This place never disappoints! We visit Hilo Burger Joint everytime we are on the island. Today the hubby ordered the BBQ burger and fries and I ordered the Fish & Chips. There is an option to order the local fish but I went with the cod. Both were delicious and served hot and stayed hot. For cocktails, hubby chose a creme ale and I ordered the Lilikoi MaiTai. Both drinks were good but the MaiTai was a tad sweet still good but sweet. Our server, Erika, was a delight. When my hubby was asking about the different beers, Erika offered to bring samples which was so nice. Love this place! Forgot to mention, there is outdoor seating. read more

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Small little spot in Hilo. A+ for customer service and having a variety of choices for your burger. The "house sauce" was really good. I didn't care for my burger but Maybe it's just me. read more

They had live music when we came. The music and ambience was welcoming. We ordered and had one burger come out with a mistake, and the server quickly apologized and took it to be fixed. They brought out a fresh burger without any mistake. The taste was amazing. I had the Blue Cheese Burger and wow! Definitely a must when in Hilo. read more

If you are looking for someplace very loud, sit inside this restaurant. Hostess not very friendly. Asked waiter if we could move outside where it was quieter and we were accommodated. Much better. Food was good yet on pricey side. read more

Yeap. Back in a pub/diner. Even though I told you they weren't our favorite. but sometimes you have to sacrifice to get a decent burger. And this one was pretty good... Local meat too, and that's always a plus in our book. These are messy burgers- not my preference since I prefer the well behaved kind. But still decent. Place feels and smells like a diner. But if you're ok with that or ok with sacrificing to have some good eats, well then there you go. read more

So upsetting, they changed their bun and it ruin our burgers. The waitress said they now make their buns in house, but the bread was dry and hard. It was not made fresh! The buns used to be toasted with some flavoring possibly butter. Our group was terribly disappointed! Most of us could not eat the bread that is how hard and dry it was. We used to hit up this place as our "go-to" burger place. Now we need to find another burger place, bummers! read more

BEWARE: They automatically charge you 18% "gratuity" without telling you before hand. Ridiculous. If you want to charge 18% either tell me before I order, OR build it into your prices. 18 PERCENT? ...tips should be based on good service. At my discretion. Not your (Burger Joint) discretion. This is scammy / shady behavior. Twice I've had bad waiter/waitress service here. I do not recommend. THE OWNER has no confidence in their ability to deliver good service and food.....hence the 18% bull-sh*t "gratuity" automatically added to your bill. Stay away read more

Hilo Burger Joint - Burgers Near Me - Hilo, Hawaii

After a day at the volcano we stumbled into HBJ on a Saturday Night after most places we wanted to visit had 45 min waits. This was a bit misleading. We were greeted and sat almost immediately, which we were excited about but didn't get a waitress for almost 15 mins. This was because there were only two on duty and the hostess. This could be due to a staffing shortage which I can understand and empathize with, but it did affect the experience and the ladies were awesome and hustling. We ordered nachos knowing it might take awhile and those took 35 mins to come out (our burgers came out 15 mins after that). Total wait time after being sat and waiting sting was 65 mins. As with most Hawaiian pupu's the nachos barely fed 2-3 much less 4-6. The burgers were large and tasty but did not break the expectation of a burger. Even the Wagyu burger I got was not elevated in a way that made it unique or anything other than a regular joint burger with "better" beef. At the End of the Day when you've spent all day hiking and walking a volcano you want to chow down and not wait for over an hour but I can understand playing the cards your dealt. The highlight of the meal however was the live music which took for mind off the hunger pains. The guitarist had a wonderful voice and played a mix of Hawaiian folk songs and stylized classics. read more

My bestie and I flew in from Oahu and was starving that night. Found this spot and absolutely loved it. Sooo many choices with the best sweet potato fries I've ever tasted. Servers were very nice. Vibes inside were also cool read more

We were looking for a good burger, and we found it here. We were here for lunch. They have a large selection of burgers. I order the greek burger made with feta, olives, red bell peppers and cucumber sauce with lettuce and tomato. I also opted for the side salad with the raspberry vinaigrette. The hamburger was cooked just right. The salad was fresh. Also, the service was fast. We'd go back for sure next time we're in the area. read more

Hilo Burger Joint - Greek Burger with salad - Burgers Near Me - Hilo, Hawaii

Pretty good! The burgers are excellent as well as the drinks! We came here after spending the day at the volcano national park and it was a best decision. The environment is super friendly and a great place to just hangout with friends with a beer or to get some food. Service is great. Friendly and welcoming staff. read more

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All I can say is... HILO BURGER JOINT...makes KILLER BURGERS!!! If you...LOVE...BURGERS...come and bring your appetite here! This place makes..."bomb" and "onolicious" burgers! The best I've tried in a looonnnngggg time! This is my sister in laws favorite burger joint. Now, it's my favorite in Hilo! She raved about the...AU JUS BURGER and she highly recommended it to us. I was practically drooling about this burger all morning! Yay, lunch time has finally arrived, and so we phoned in our order. My order- AU JUS BURGER with garlic french fries: my burger was cooked medium well just as I asked. It was well seasoned, tender and juicy! It came with a cup of hot au jus on the side. Dipping my burger in the au jus was delicious and messy! Although it was messy, it was sooooo goood! Lol...Thank goodness we were at my sister in laws house and not at the restaurant. I had to wash up after eating that burger! The garlic fries was ok. It definitely was not the highlight of my meal. It seemed like the cooks did not have time for the fries. The fries were a bit too oily and it tasted like it sat in the fryer for a while. Also, it looked like they just threw a wad of fresh minced garlic on the fries. It wasn't mixed in at all. My family's order- TERIYAKI BURGER with sweet potato fries- daughter enjoyed it. GREEN CHILI BURGER with sweet potato fries- husband enjoyed it. So, if you are hungry for a good burger, go and check out HBJ! You'll thank me for that! read more

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This is a must go to! I was told they had good burgers and something for everyone! It did just that. I had the turkey burger, although it did appear the bread was bigger than the patty itself and it lack condiments but with a lil ketchup and mayo it did its thing. I would still choose Hilo Burger Joint again. Another add was the waitress she was fabulous, kind and sweet. I went in the evening and the ambiance was quaint. Again a definite go to spot! read more

Hilo Burger Joint - Hilo Burger Joint - Burgers Near Me - Hilo, Hawaii

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The food here was fresh and delicious. We ordered the ribeye steak and California burger. We ordered both med-rare and both came out to the perfect temp. The ribeye steak was generously seasoned, which I love! It had the perfect char and was melt in your mouth. At $30 for the steak with asparagus, loaded baked potato AND a green salad, it's very well priced. The burger was done perfectly and the bun was nice and soft. The fries came out crispy and fresh. The place was clean and there is street parking right in front. The server was friendly and service was quick. They have live music, which is so nice to hear during dinner. Will definitely be back. read more

Hilo Burger Joint - Cali burger medium rare - Burgers Near Me - Hilo, Hawaii

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One of the best burger joints I've ever been to! Definitely recommend 5 stars! The service was exceptional and the vibe was great with live music. read more

Hilo Burger Joint - One of the best burger joints I've ever been to! Definitely recommend 5 stars! - Burgers Near Me - Hilo, Hawaii

Food was good, but the service today from our server Terry, was terrible. We weren't greeted at all, she just asked us "how many" and told us where to sit. She didn't go over the menu, didn't ask if we wanted drinks, and took orders from people who came in after us first. She barely spoke and gave us snarky attitude when my nephew said he wanted his burger without ketchup--like we were just supposed to know there's no sauce on it. She checked on us once, then rushed to drop the check as soon as two of us were done eating--no offer for dessert or even asking if we were ready. The other staff were friendly and welcoming, and Terry actually seemed nice to other tables--just not to us. Not sure if she was having a bad day, but it really showed. We came to celebrate a birthday and didn't even get the chance to mention it. Disappointing experience. read more

The furniture looked like it was made in the 90s and was very like kinda broken the burgers were ok but not that good gave me bad feelings after read more

Disappointed. We recently moved to Hilo and decided to order from here. My husband went to pick up the food and we were surprised by how "blah" it was. The appetizers (cheese sticks and artichoke dip) were both over cooked. There was no cheese left in the sticks and the cheese on top of the dip was hard and inedible. The two burgers were nothing to rage about but the fish and potato wedges were good (even though I asked for a side salad instead of the wedges). Hopefully, if we ever decide to try again will have a better outcome. read more

Hilo Burger Joint - HBJ receipt - Burgers Near Me - Hilo, Hawaii

Good burgers and salads, mediocre fries, rude server. After several days of carb overload, I needed a salad. The greens and homemade bleu cheese dressing were a nice change of pace. My boyfriend chose the bleu cheese burger and I went with the mushroom and Swiss burger--both good choices. I especially appreciated the grass-fed beef and the sweet buns. When we arrived, there was live music, but we wanted to talk, so we opted to sit outside. Our server seated us at a table right next to the ice machine, where a young woman was digging out ice. It was so loud that it became annoying, so we moved ourselves to a table farther away. Despite the fact that it was 6:15pm and no one else was seated outside, our server made a snarky comment. Then, when my boyfriend asked a question, she was terse with him. After that, service improved, which was appreciated. read more

I pretty good local place either great burgers. Don't expect fast service, this is definitely island time. The burgers are huge....but the price will match that at over $22 a burger. I am sure it is a little tourist pricing mixed in with a tax just to visit the island. Overall pretty decent place, but price and service pushed them down a star. read more

Not my favorite by a long shot. We came in at their shift change, but there were plenty of other tables. Deciding to sit at the bar, our bartender was frantic, but the sweetest. Lots of burger and beer choices and the burgers are cooked to your preference, but our two burgers and fries were cold. The flavors were enjoyable and we were so hungry we ate them anyhow even though our bartender offered to have them redone. The restaurant itself has such potential to be a very cool place but it's a bit cluttered for my taste. Plus, the chairs and benches are so low to the tables and bar that we both (5' and 5'10") ended up sitting on our legs to be able to easily eat our cold food. read more

First off I gotta say the live music was great! It's a cool vibe, a little dim in there though. But it's a pub burner joint lol so what do you expect. Server was Very kind and was excellent. The food came out in decent time, fries were awesome, burger for the most part was pretty good however my family and I all agreed we did not like the bread used for the burgers... the bread type didn't match the burger if that makes sense. If they use better bread their burgers would be top notch! read more

I hate giving bad reviews but unfortunately this place earned one. We arrived on a Thursday night after a very long day traveling from Oregon to Hilo. When we arrived we were greeted rather quickly and seated. There was some amazing live music playing and it was quite busy. Our waiter took our order- an appetizer, a burger, a salad and a nacho. We visited and enjoyed the music and waited for our food. About 45 minutes after taking our order the waiter came by for the first and only time to tell us he was sorry but our food should be up soon. We had started noticing that people who came in later than us had already received their food. After another 20 minutes without our food we got up and left. Over an hour and no appetizer, no food or refill on our waters. I sent an email to the company telling them what happened because we do understand off nights. And I also understand if they really don't want a bunch of tourists in there. All of our party have worked in service industries so we get it. But communication is everything and when I received no response after over 2 weeks- I decided to do this review. Tread carefully if you're a visitor and it's busy. read more

I read a lot of reviews to see where I could take my family of 11 people for my daughters birthday celebration in Hilo Hawaii. I read lots of great reviews about this place as well as that the birthday person received a free burger. As soon as we entered the establishment, the host kept contacting the server who wouldn't talk to us directly and would instead give her answers with somewhat of an attitude kind of like she didn't want to be there. we decided to wait for seating anyways. When we were sat I let the server know that it was my daughter's birthday, and she asked me for some type of ID that could prove that it was her birthday. I wasn't prepared so the only thing I could find was pictures of when I gave birth to her saying her birthday date on the birth card. That was sufficient, and then she pointed out the burgers that she was allowed to choose from. My daughter ended up choosing the Cali burger and I got the Kalua pork nachos. My mother ordered sweet potato fries and I ordered chili cheese fries. The Kalua pork nachos were very delicious as the pork was sweet. On the other hand, everything else was not good. The sweet potato fries came out burnt and the chili cheese fries tasted weird, but I'm not 100% sure what contributed to that factor. The Cali burger was very tasteless. The server ended up messing up another burger from somebody else in my group and everyone got the vibe that she didn't want to be there or she had a bad attitude. It was an older white lady with a mid length pony tail. There was another server lady whom was very sweet and just said Happy Bday to my daughter but we didn't get the pleasure of interacting with her anymore. When we were finished we waited for a long time for our check. I don't think I'd ever return due to the service and the fact that no one in our group thought the burgers were good enough to return to or memorable in any way. read more

Instagram: KonaFoodie You've got to try the amazing burgers at the Hilo Burger Joint in downtown Hilo - they're absolutely delicious! read more

Hilo Burger Joint - Burgers Near Me - Hilo, Hawaii

Best place to have a burger & Beer. Love the atmosphere and the servers. Order a wagyu with a salad instead of a bun. Winners!!

Ran into this spot on our return back to our air bnb. Heads up a lot of places close around 7-8. When we got there it's was a reasonable about of people in the indoor seating but we able to sit immediately able to sit at the bar. Overhead that everybody had reservations so you may need to call of ahead for that it is a weekend. I believe our bartender name was Shannon and she was super sweet and welcoming. Both of order were made correctly and came out at a very reasonable time. The only reason I took away one star was because they were out of both Cider beers, and I originally wanted to try the California burger but they were out of avocados. My boyfriend also wanted to order some wings but they were out of those as well. You see where I'm going with this. Shannon however was very apologetic about the items that weren't available when though it was no one's fault. Thank you Hilo Burger Joint! read more

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I was really looking forward to a great burger since I have not been able to find an excellent burger on the Island... I figured if I was going to find one it would be at a place with "burger joint" in it's name. The short version: the Wagyu was a decent burger but not over the top excellent. The normal burger was terrible and maybe even bad meat! Long version: I got the wagyu burger and made sure to not get cheese or any condiments. This burger is served dry, no mayo, mustard or catchup. No onions just tomato and lettuce is offered. That was fine because I wanted to make sure that the burger was front and center not masked by anything else. The burger is served with fries and they are the more palatable ones. Not the ones that are fresh cut and soggy with grease. Now for the burger! I ordered a medium burger and it was served perfectly medium. I was amazed on how juicy without being greasy. It was amazing to see how much bloody juice was coming out when the meat was barely pink. The patty was very flame broiled and tasty but not brag worthy. My wife ordered the plain burger with cheese without a bun. They had no idea how to do this and at first you couldn't tell they had even included the burger or any of the toppings. After tasting the burger we would never go back the meat tasted awful. It had a fishy off flavor. Nothing like I have ever tasted before. This was a plain burger mind you so there wasn't anything to mask the flavors. We now know why most of the menu has burgers masked with toppings like bacons, chili's, bbq sauce and etc. That way you can't taste the burger. All in all don't go to this place the burgers aren't good and expect to pay $20 for a burger. Oh and we got a drink since they had a cool old bar there. The drinks were $15! That's more than our hotel charges and more than the burger we ordered. read more

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My brother and i was visiting my brother-in-law, who is a local in Hilo. We've been in Hilo for almost a week and have eaten out most of our time here. We had a taste for burgers and based on the positive reviews and "awards," we decided to give HBJ a shot. We walked in, the place was not busy, at least 3-4 tables were emptied, we stood by the door for over 10 minutes without any staff acknowledging us. Several staff obviously saw us, ignored us, walked by us to take orders for seated customers. A wait-staff finally approached us and asked if we wanted to sit inside or outside, since it was a little warm for us, we said inside so he sat us at an open table near the entrance and left. He returned a couple of minutes later and informed us that if we want to eat inside, we would have to wait; why would you not let us know from the beginning??? He was not courteous nor professional, just downright arrogant and rude about it! We don't care how good your burger is or how many awards you've won! Treat paying, potential customers better! Train your staff better! Do better if you want to stay open for the long run. It's a small town, words will spread.... Good luck! Rhonda, do you not see the common thread in the customer/potential customer's feedbacks??? I did not write the review to make me feel good, I and others took our time to give you, the business owner some valuable insights so you can improve so stop being so defensive and put on the"big boi" pant and run a business like it's supposed to be ran. Quit making excuses!. Im over it n heading back to Chicago where I can enjoy a real gourmet burger. Bye n good luck! read more

Fresh mushrooms, nice thick and juicy burger, perfect bun all add up to the best burger in town! Also the kalua pig nachos were absolutely delicious. Our server was very pleasant, I definitely would go there again. read more