Incredible service. Because they closed their shops for a little bit when we got there, the guy let…read moreus borrow the bike for half a day extra. And we didn't make it in time to return the bikes before it closed and they were so gracious and don't charge us a late fee. They give really great recommendations. We biked volcanoes so it was less rainy and it really didn't rain on us! One of the most human and kind shop I've ever encountered. Would highly highly recommend. Their bikes are great and very affordable. Only $35/day for road bikes.

Great service. I rented a bike from Mid Pacific Wheels at a very reasonable price. Frank was very…read morehelpful and knowledgable.

The worker was very friendly, explained the mechanics succinctly, and gave us some advice on routes…read moreand destinations!

Reached out to check on availability for rentals via message and I must say best local customer…read moreservice. Although, My timing did not work out for the rental he went over and above to try and help and accommodate our needs. Will highly recommend and will reach out on our next time in Hilo. Thank You!!!!

We purchased two Magicycle Ocelot Pro electric bikes they are so FUN you can even rent for 24 hours…read moreto see if they fit your needs. We rode in the parking lot and we're SOLD a big smile as we rode beach to EJ who took excellent care of us. Mahalo to such a nice team! Always on it if you have a need or question. If you Cannot buy RENT they have fun guided tours pricing is very fair!

I rented a couple e-bikes through Big Island Personal tours for a 3 hour (half day) excursion for…read moremy hubby's birthday. The owners were so accommodating and kind and allowed me to choose exactly the day and time that I wanted even though it wasn't their usual day for rentals. Everything was so easy and smooth for check-in and check-out. They provided helmets and there is a spot to strap down your things though I recommend wearing a backpack. We were also given locks so that we could lock up our bikes for stops. We went about 30 miles in total with a long lunch break in between. We rode all the way up to rainbow falls and Chong's pond and across Hilo and through wailoa park and some of Keaukaha. We had a blast!! The bikes felt super steady and safe because the assist is very smooth and the tires are thick. We were able to bike with the throttle all the way up kaumana drive and it was easy, I barely had to pedal. By the end of our time I still had 80% charge on my battery and I was using the throttle the whole time! I definitely recommend renting e bikes through this company. The whole experience was perfect and It was a super fun way of exploring Hilo.

What a day! We had no idea how awesome this was going to be. The day was beautiful so that made it…read moreeven better. Beth and Pretty, our guides, we're awesome. Incredibly knowledgable and so friendly. They were amazing with our kids (18, 17 & 14) and they were great about keeping the whole group happy. The scenery was magnificent and they took us to the best spots. The gear was first rate and they kept everyone safe without making it boring. Lunch was delicious but after three hours on bikes, anything would have looked good...! I'd do this again in a heartbeat. Worth every penny!

Well this was the adventure that the entire family would enjoy. It was easier to ride around than…read moredrive. It was a great experience. I would suggest you get there exactly at 10 to get an early start. Happy trails

Bought an electric bike from her. Amazing service and product. Very happy. Likely to be a longtime…read morecustomer. Mahalo.

From the owner: Puna Rides Hawaii is all about making electric adventures accessible and fun for everyone. We offer…read morea wide range of e-bikes and e-rides in many brands and styles, perfect for kids as young as 2 and adults alike. Whether you’re exploring the Big Island or the rest of the Hawaiian Islands, we have the right ride for you. Beyond sales, we provide reliable e-bike repair services to keep you riding smoothly. As a local business, our goal is to help everyone ride green, get outside, and enjoy Hawaii all year long. We also offer free neighbor island shipping on orders over $1,500, so your next adventure is just a click away. From scenic trails to coastal rides, Puna Rides is here to make your Hawaiian adventures easy, fun, and electric.

We got an email from these guys ONE MINUTE AFTER POSTING HERE THAT THEY DON'T EXIST and that they'd…read moreSTILL TAKEN OUR PAYMENT that we'd somehow "fallen through the cracks" and were getting refunded. This was AFTER their site advertised they were open, AFTER their site accepted our payment, AFTER we got a pre-trip confirmation email that we were good to go, AFTER we *wasted a tank of gas driving 4.5 hours round trip from Kona on our last day in Hawaii*, and AFTER a next-day "thanks for riding with us" email from them. So ... they only realized we'd "slipped through the cracks" and refunded us when they somehow learned they'd been rumbled here on Yelp. Not pretty stuff. I'd give them the benefit of the doubt, but I'm now sure how we can or what explanation could possibly point toward mere negligence.

The electric bikes from Hawaii Lava Bikes are by far the best way to see the active lava flows…read more Even though it's only a ~4 mile ride out to the lava, after you hike 4-5 miles over rough terrain to see the lava (3-4 hours of hiking on tough terrain!), you will be SO HAPPY that you have an electric bike to get your tired legs back to your car. We flew past so many people on regular bikes who looked at us with jealous and envy as we used minimal effort and got there much faster. The guys who run the company are also INCREDIBLY nice and down to earth. Bikes are in excellent condition, and they give you backpacks, headlamps, and water. Would 100% use this company again.

What a great experience we had with Big Island Motorcycle...we rented a Polaris Slingshot yesterday…read moreand had such a blast. The rental process was so smooth. I called the day before and reserved the slingshot on line. I would highly suggest this as it saves lots of time. Because once you get there it's only a matter of going over the vehicle. The staff here is awesome and an absolute pleasure to work with. They made it so easy! They also rent tons of other things as well including Harleys, golf carts, beach gear, boogie boards, paddle boards, snorkeling equipment and so much more. These guys really have it together and I would highly suggest using them for any rental needs.

SUPER MAHALOS to BIG MIKE!!! My friends were visiting from Colorado and you made their trip even…read moremore special because of the MOKE If you are visiting Big Island and want a fun way to explore the Waikoloa area-- rent the MOKE! You won't be disappointed.

We saw the lava and lived. Not for the inexperienced…read more So, overall, yes it was worth it. Let me be clear, this was not the hardest hike I've ever done, but it was legit grueling. The lava is a cruel mistress, if you fall it will hurt. It took us 8 hrs round trip and yeah, that included our time at the flow. So worth it tho. It was about 8-9 miles in and out, with about a 1550' elevation gain. They bus you to the trail head. Several false "summits" so don't think it's just over the next hill. They provide a single trekking pole but if you have your own go ahead and bring both. The terrain is sharp rocks and gravel that can break off at random and there are some legit steep slopes, but no climbing or cables or other nonsense, it's just a standard haul across active volcanic rock. Started at 4am and were finished around noon. They provided headlamps and flashlights as well as light snacks but you gotta bring your own water, I used 2L. We saw some great lava flow and generally had a fantastic time. In retrospect it may have been a little more dangerous than we first assumed but hey, no real injuries in the group and we got some once in a lifetime pictures! Would totally use this company again. Shout out to Chong and Uncle for keeping us safe! Mahalo!

Our 4:30am lava hike was one of the highlights of our trip to the Big Island. We met up at their…read moreoffice close to the Kalapana Gardens at 4am, checked in, signed some papers and got snacks and coffee (included in the tour). It is recommended that you wear long pants (but some did it in shorts) and requires that you have shoes that cover your toes (no water shoes or sandals). I did it in work out legging and sneakers and my boyfriend did it in jeans and hiking boots. We were both fine and neither of our shoes melted though at one point, his feet got really hot bc I made him stand by the lava for so long for a picture. Bring a good amount of water or your camelback and a hoodie bc it was cold in the morning. They provide you with good headlamps and flashlights since you are hiking in the dark. We were in a group of 12 or so and we loaded up in their nice van and drove out to start our hike. They take you as far as you can go on the road (where people would be otherwise renting bikes or walking) so it saves you some walking. From there, it's just up the lava you go. It was nice that the tour guide told us to take a look at the lava rocks and the texture which was glass like. Basically a warning to tell you don't slip and fall bc this stuff might hurt you. As we walked, it sounded like glass shards breaking under us and we walked towards orange glows up the mountain. Eventually we made it while it was still dark and it was crazy you could feel the heat as you got close to the lava. We spent an hour or so taking pictures of and with the lava and relocating to a few other areas with lava as it eventually got light. We hiked back down the same way and ended around 8:30am. Highly recommend this company as they do a good job making everyone feel safe and we completed the hike at a nice pace. They do not allow kids under 12 and it's probably not recommended for anyone over 50. There are parts where you might have to hop down or take a big step up or down and keep your balance. Our group did a good job and most were in their 20's and 30's and maybe one brave solo hiker in her 40's. Super worth it to wake up early and experience this in Hawaii!

We decided to do the tour and boy was it a blast! We saw the volcano and all the spots and boy was…read moreit the perfect day. Ask for Jade and Thomas as they were amazing and showed us the best time! Highly recommen!!

This is the 2nd time we rode the Waipio Valley Lookout Bike Tour. It is approximately 15 miles,…read moremostly downhill, but some uphill, not really climbing, on the 1st half of the tour. This is a great tour. The roads are in good for riding, with very little traffic. Brad, who led the tour, was great. They provide the bikes - I rode a Bianchi, with I believe 105 gruppo. The bike was quite good, and extremely well maintained. My only issue is that they don't offer more single day bike tours.