I was looking for a used truck and they happened to trade for one that we both knew was perfect for me. They knew this and therefore felt they did not have to try to earn my business. In fact, if the truck was not what I wanted, I would have left and never returned. The truck was in the shop on a rack when they showed it to me. I walked around the truck, and they explained what was being repaired. While walking around the truck I saw a scratch in the bed, and I asked if they could have someone touch that up for me. They made it sound to my wife and I that they would. We said cool.
They appraised my trade, and they told me the amount. They did not come off the price of theirs at all when they presented the numbers. I told them we are close, but I think we are $2000 apart can we make that up somewhere. The salesman pulled out this stupid piece of paper that said, we make buying easy here and make it easy for you. (Paraphrased a little there but you get the point.)
So, the easy way is for you to bow down, pay their asking price, and take what you get for your trade. No discussion, no handling objections, no sales skill whatsoever. Just shut up and take it.
Again, they knew that had me and their smug attitudes showed. I bought the truck and was told I had this awesome interest rate. When I showed up it was way higher than we were told. In the finance managers defense, the guy that gave me the rate they let go home early and the F&I Manger work for a while to at least keep a promise made.
Now let's go back to scratch. When I asked if the scratch got touched up, I was told no. The manager said it would have to go to the body shop to repair it, and he was not going to do that. Then WHY did you say you would touch it up?
The truck was washed and filled the day I purchased the truck. But I was not picking up right then. So, I drove off in a truck with bird droppings all over it.
They also did not care enough to put good tires on the truck. I drove about 4000 miles and had to replace all the tires. They were the original tires that came on the truck. A 2017 model F250.
Lastly, my tags were going to expire soon. I called and was told no they were not ready. Excuse was we can only do 30 plates a month, what? I called back to let them know my tags expire today. I need a new temp tag. I was told they should get them today and they would be overnighted because of the expiration of my tags. I called two days later, and the tags had not been mailed. Just another lie from this company. Now, the salesman drove them to me, but I am located on his way home.
Conclusion: I will not ever consider this dealership for my next purchase and maybe you should not consider them for your first purchase. Anyone I know looking for a truck, I tell them to run from Hillsboro Ford.
Also, they have a perfect 5-star review on their webpage because you cannot post any less stars read more
