I have been to VIP several times for general inspections/oil changes, etc. and it is about average…read more The staff is often disconnected, want to get you in and out so they can move on to the next customer. On two occasions here I was left standing in the front for over 5 minutes with no one to greet me or tell me I would be helped soon, etc. I've also found that it takes longer for an oil change here than most other places and there are no real "value added" services.

Got a winter tire special there a couple of years ago and was told that the higher tire price…read moreincluded putting in and taking out winter tires for the life of the tires. Ok, seemed like a decent deal. Two years, no problems. New manager this year now tells us they want to change the policy so they can charge more money for changing out the tires, trying to claim "it was always this way", when different people at working at VIP honored the deal made previously. They want to charge something ridiculous ($240+). This new manager is scamming old customers by not honoring old agreements and will ruin this Hillsborough location with these business practices. We're going elsewhere for service from now on.

My wife got a flat tire across the street at McDonald's. The manager spent his lunch break, crossed…read morethe street and put a spare on for them. She is pregnant and had 2 toddlers in the car. Great family and local customer service.

Keep reading, rat infestation being "treated". Ever since it…read morebecame a Tire Warehouse (used to be independently owned I believe), the service has gone downhill, but the outside of the build is prettier Employee turner over seems high (typical for a tire store?). Management seems to change based on previous reviews mentioning different manager names. Scary bunch of guys working there, one reminds me of Shaggy from Scooby Doo (dim bulb). Turn around time on jobs is very long. Management parks their cars in 2 of the 4 bays, why? Guy that is allowed to work register has personality of a dead fish. Ok , now about the rat infestation. Seems that above the false ceiling and in roof insulation has been home to many a rat. So much so that the rat feces piled up on false ceiling and was dropping into store. That includes the waiting area! Was asked to wait outside during my cars service (didn't need to be asked twice). Whole ceiling is opened up. No one wearing masks (including guys cleaning/repairing the damage). So just maybe, the long wait, terrible attitudes and service and parking in service bays was due to the current rat epidemic going on there? And who is this Monro Service replying to Tire Warehouse comments? I did see a van in parking lot for them ("enquiring minds want to know").

Yesterday my wife and I, (both in our 80s) were driving our 2015 Honda 70 miles from home when it…read morebroke down in front of Hillsboro Ford. I was able to get it into their lot. I asked if they could take a look at it. I think they gave it priority and got us back on the road quickly. They would not accept any payment saying that were glad to help. I was able to get us back home using back roads where possible. A great experience in what began as a bad situation. Hillsboro Ford a classy operation with good people.

I was looking for a used truck and they happened to trade for one that we both knew was perfect for…read moreme. They knew this and therefore felt they did not have to try to earn my business. In fact, if the truck was not what I wanted, I would have left and never returned. The truck was in the shop on a rack when they showed it to me. I walked around the truck, and they explained what was being repaired. While walking around the truck I saw a scratch in the bed, and I asked if they could have someone touch that up for me. They made it sound to my wife and I that they would. We said cool. They appraised my trade, and they told me the amount. They did not come off the price of theirs at all when they presented the numbers. I told them we are close, but I think we are $2000 apart can we make that up somewhere. The salesman pulled out this stupid piece of paper that said, we make buying easy here and make it easy for you. (Paraphrased a little there but you get the point.) So, the easy way is for you to bow down, pay their asking price, and take what you get for your trade. No discussion, no handling objections, no sales skill whatsoever. Just shut up and take it. Again, they knew that had me and their smug attitudes showed. I bought the truck and was told I had this awesome interest rate. When I showed up it was way higher than we were told. In the finance managers defense, the guy that gave me the rate they let go home early and the F&I Manger work for a while to at least keep a promise made. Now let's go back to scratch. When I asked if the scratch got touched up, I was told no. The manager said it would have to go to the body shop to repair it, and he was not going to do that. Then WHY did you say you would touch it up? The truck was washed and filled the day I purchased the truck. But I was not picking up right then. So, I drove off in a truck with bird droppings all over it. They also did not care enough to put good tires on the truck. I drove about 4000 miles and had to replace all the tires. They were the original tires that came on the truck. A 2017 model F250. Lastly, my tags were going to expire soon. I called and was told no they were not ready. Excuse was we can only do 30 plates a month, what? I called back to let them know my tags expire today. I need a new temp tag. I was told they should get them today and they would be overnighted because of the expiration of my tags. I called two days later, and the tags had not been mailed. Just another lie from this company. Now, the salesman drove them to me, but I am located on his way home. Conclusion: I will not ever consider this dealership for my next purchase and maybe you should not consider them for your first purchase. Anyone I know looking for a truck, I tell them to run from Hillsboro Ford. Also, they have a perfect 5-star review on their webpage because you cannot post any less stars

Close by and great to work with. We just moved to the community and feel very lucky that we have…read moreHaley Service Center close by to work on our vehicles

Honest. Fair prices. Excellent, knowledgeable mechanic. I've finally found my new mechanic!read more

Fast, affordable and fantastic. No BS, or trying to rip off a college student. 2 days after buying…read moremy first car I was able to get it on the road. When I got my dad's luxury car detailed, it was better than brand new. They know your worth and treat you as such. I couldn't vouch for a service more.

failed my inspection and quoted me $1200 for brakes. went to another shop and the brakes passed…read morefine. Didn't like that experience.

This has nothing to do with COVID-19 it has to do with not getting what you pay for…read more I went to VIP for 4 tires and a state inspection Steve the person behind the counter said sure we have those tires 930.00$ I said can you do a inspection too for same money he said sure after looking at my 2011 Toyota he said it needed work showed me 2 bent suspension bars (don't know how they got bent not going there ) I took car to my mechanic had it fixed . Called VIP to get reinspected told me the guy was in the hospital can't do. So I got screwed! Remember ask for Steve he'll give it to you

This VIP is the best !!! I got my oil change and an estimate for my tires ! They also are very…read morefriendly and nice business. Stop by won't regret it!

I haven't been going here for very long but in the short amount of time i have been here every…read moreinteraction has been my best interaction. Hank and Joe are the best, i really have never considered having a 'mechanic' to trust and go to but literally would never bother going to anyone else again. I wouldn't trust my mother in lieu of these guys. Prices are reasonable, work is professional and really good, they really know their shit and they figure out ways to get you the best and most out of your car no matter what. I couldn't recommend them enough, I trust them more than i do most of my own family. Before coming to them i had never considered sending Christmas cards or tipping the place that worked on my cars but would definitely consider for these two. Literally worth the drive from anywhere. Great guys can't recommend enough .

Hank and Joe are great mechanics and even better frontmen. Courteous, funny, happy and engaging,…read morethese guys ask you what your experiencing and fix it. They don't try to upswell you either. Just honest, great guys running a very successful shop. My full-throated endorsement!

Was a customer here for years for service on my '15 and '16 Rams and now my wife's Chrysler Town &…read moreCountry. They decided to lose my business over ridiculous diagnostic fees (that didn't even diagnose the problem) and not fixing anything. Multiple weeks wait time for appointments and rude service staff.

A jeep was brought into the shop, took over a week to look at then charged over $300 when the only…read moreproblem was out of gas. Rip off on the customer

good service was provided. I don't think that the tires cost less. they were on par with other…read moresellers.

Great service from start to finish. Very efficient and convenient. I will definitely be calling on…read morethem again and recommending to others!