The Chrome nails Looked amazing! Wonderful timely service. Will certainly come again and definitely recommend. read more

Highland Spa Nails - Highland Spa Nails. Builder Gel with Chrome. Raspberry, the July fruit! Highly recommend - Nail Salons Near Me - Saint Paul, Minnesota

I rarely leave negative reviews, but I feel other customers should know about my experience. On May 31 7:43 PM, Highland Spa Nails texted me asking for feedback about my appointment. The very next day, June 1, I responded with detailed concerns about both my pedicure and full set. I explained that I paid for the upgraded pedicure package, but the water was FREEZING cold, the "extended massage" was practically nonexistent, my calluses were barely addressed, and the overall pedicure felt rushed and incomplete. It was HORRIBLE. I also explained that my nails were crooked, extremely thick, uneven in length, pointed outward, had acrylic buildup around the cuticles, and looked poorly shaped overall. I was disappointed because I spent approximately $160 and felt the quality did not reflect the price. After sending that feedback, I received no response for an entire week. When I followed up, expressing my disappointment with the lack of communication, I was suddenly told that a staff member would be contacted and would reach out to me. I agreed and waited again. Nobody contacted me. I eventually called the salon myself and was told that their guarantee only applies if issues are brought to their attention before leaving the salon or within three days. The problem with that explanation is that I DID contact them within three days--I actually responded to their feedback request the very next day, on June 1. Rather than acknowledging that I had followed their policy, I was repeatedly told, "That's all I can tell you." What makes this even more frustrating is that my appointment ended at closing time, and I felt rushed out as the staff were closing the salon. The doors had already been locked and had to be unlocked for me to leave. I wasn't standing there inspecting every toenail because I trusted that the services I paid for had been completed properly, even though. I may not have gotten the massage I wanted. The quality of the work was disappointing, but the customer service afterward was worse. I made multiple attempts to resolve this privately before posting a review. I have screenshots of the feedback request, my response on June 1, the follow-up messages, and the later conversation where I was told staff would contact me. I understand that mistakes happen. What I don't understand is asking customers for feedback, ignoring that feedback when it's negative, and then later refusing to address the issue by citing a deadline that the customer actually met. Unfortunately, I cannot recommend this salon based on either the quality of the service or the way my concerns were handled afterward. read more

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I called and made an appt I still had to wait 40 minutes inside The tech was in a hurry because all walk ins were accepted and a line formed The tech did not even bother cleaning up the polish around my nails, they look awful read more

Highland Spa Nails - Dip nails - Nail Salons Near Me - Saint Paul, Minnesota

Great place to get your nails done. We from Seattle Washington and my wife need her nails done for the wedding so we stop by this Spa and got pedicure and Nails done. And it was fantastic. My wife loves it so much with high quality nail color and friendly services. Definitely stop by again once we visit the twin cities. read more

So, I hear that people think that Lena can't do acrylic. WRONG!! She did this set so fast and so professionally, I can't recommend this store highly enough. read more

Highland Spa Nails - Nail Salons Near Me - Saint Paul, Minnesota

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Loa did my pedicure, while a sweet young woman (whose name I unfortunately didn't get) did my daughter's. My daughter received wonderful treatment--kind, professional, and attentive. Her nails were trimmed, cleaned, filed, and she received a lovely foot massage. Unfortunately, my experience with Loa was the opposite. She was extremely rough during the massage, and when I politely asked her to ease up on the thumb pressure, she started laughing and began an ongoing conversation with the person attending to my daughter. It was awkward and clearly made the other technician uncomfortable--she wouldn't even make eye contact. I tried to make light conversation, thinking Loa might just be having a bad day, but she gave short replies or none at all. She didn't use a file, left dry skin untouched, and when it came time to put on my flip flops before polish, she just handed me one and walked off. She used only one coat of polish and abruptly left to answer the phone--where she simply said "hello," without identifying the business. I understand people have off days and I genuinely prefer to leave five-star reviews or none at all--but this was the worst service I've ever received. The rest of the staff was kind and even apologized to us afterward. At $45 per pedicure, I expected a much higher level of care and professionalism. This is my first and only one-star review, and I'm leaving it only because the experience was so disrespectful and uncomfortable. read more

Highland Spa Nails - Nail Salons Near Me - Saint Paul, Minnesota

Worse experience I've ever had. I am traveling on MN and elected treat myself to a spa and refresh my color and trim my nails. Terrible mistake choosing this location. After calling and confirming their availability and 20 minutes Uber ride I was advised they do trim nails. What Terrible waste of my time and money. read more

I wanted to share some feedback regarding my recent visits. I've noticed that certain health and safety policies don't seem to be consistently followed and it appears there may be a lack of concern for proper hygiene standards.As client I value a clean and safe environment read more

I have never left a negative review for a business, but I feel I need to say my piece. I live very near Highland spa and found an excellent nail technician there named Kevin. I have nothing but high praise for him, it is very unfortunate that he works at this particular salon under his manager, Lena. As many others before me have stated in reviews, she is extremely unprofessional and has been flat out rude to me on several occasions. I have looked past it for the sake of Kevin off and on for the last three years and will no longer give her my business or contribute to her financial success. Everyone else in the salon has been nothing but gracious and accommodating. Whoever owns this salon needs to find new management ASAP. read more

First timer here :) Lena greeted me right away and she is so lovely and nice! She made sure I was happy! read more

Highland Spa Nails - Dip tips! - Nail Salons Near Me - Saint Paul, Minnesota

My first time visiting Highland was a unique experience. When I first entered, I was immediately asked if I wanted to add in services. I obliged to a pedicure and was surprised by how thorough of a job was done. The staff was very forward. Kevin was super kind and did an AMAZING job with the design. The woman was very forceful and watched u give her 5 stars on google. The atmosphere was clean and well organized and overall I would go back. However be weary that you likely will have to leave a review before leaving and they do tend to name prices on the spot (and by foot/hand) read more

Highland Spa Nails - Nail Salons Near Me - Saint Paul, Minnesota

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I'm not unaccustomed to waiting when it comes to nail appointments, but even with an appointment, I was there for nearly two hours (1hr 50 minutes to be specific) for a basic pedicure. Several people came and went during the time I was there. I placed my chosen nail color on the arm of the chair and the owner, I believe, demanded I move it into the cup holder because "they get dropped and broken." Fair enough, but she said this FOUR times (I immediately moved it after she mentioned it the first time) and was very intense. The technician who started did some of the basic scrubbing, trimming and massaging. Someone (the intense lady of the previous paragraph) interrupted her to tell her she was doing the massaging wrong (she was doing a lovely job) and painfully shoved her nails into my foot. The original technician stepped aside (it seems she is still training perhaps?) and I waited for about twenty minutes for someone else who *STARTED A LARGE PART OF THE PEDICURE OVER!*. Back into the water, more scrubbing. My sister (we had the same appointment time) was done with her pedicure by this time and waited about forty five minutes (!) for me to be done with this endless pedicure. Multiple people asked both of us for payment a couple different times after we had paid and it just had a very chaotic vibe. The icing was there was this gross spider web or something in my cup holder. Yikes. The entire experience was uncomfortable, unpleasant, confusing and stressful. I'll definitely go elsewhere in the future. read more

Stopped by last minute around 2:30 pm today and got a dip mani and gel pedi. Lena was my tech and I'm pretty sure she's the owner as well. She was really fun, and clearly running a solid business because within five minutes of me coming in they were starting to stack up with walk in appointments. I mentioned I had about an hour before I had to get back to work and Lena was so considerate about making sure to not go over, so I'd not miss work at all. She checked in with customers who were waiting for treatments and continuously answered calls as she worked. This woman does like five jobs at once. For people who aren't fans of the vibe: this is an independent AAPI owned business. Maybe we can be cool with not every store culture and owner fitting our cookie cutter view of Minnesota. Personally I love that Lena runs this spot her own way with her own attitude in the middle of a pretty white neighborhood, and she's killing it! Oh and duh: my nails are hot. read more

I love Lena and the squad here at HNS! Today we timed my dip and it was only 20 minutes! She rocks! Ps, pay with cash for a discount! read more

Highland Spa Nails - I love Lena! Today we timed my dip and it was less than 20 Minutes! - Nail Salons Near Me - Saint Paul, Minnesota

Great service and reasonable pricing! Happy to have found this great spot close to Downtown.

I've had a few friends tell me this place is great but I didn't have the same experience. I made an appointment for 12:15 and because they didn't schedule themselves well, I wasn't started on until 12:55. The process itself was fine, everyone was perfectly nice. But my nails look horrible. They already look grown out, they're uneven, and I asked for a very simple design and received flowers that do not look anything like the original nails I had asked for and are all uneven and misshapen. read more

Highland Spa Nails - Not what I had hoped to have on my fingers for the next few weeks. - Nail Salons Near Me - Saint Paul, Minnesota

After working two days at the Minnesota State fair, I decided it was a good time to treat myself to a pedicure. I came in alone and there was not too long of a wait. There was a Latino family having a pedicure - a young couple and their older parents and it was their parents' first time! I speak Spanish so I asked them what they thought and they said "muy relajante!" Which means very relaxing. For me, that sums up the experience at Highland Spa Nails. They give best foot and leg massages! Also, I personally enjoy listening to the conversations in Vietnamese, and I respect, honor and appreciate the the hard and beautiful work they do. Today there was some laughter and playfulness and I left feeling as refreshed as ever. I highly recommend Highland Spa Nails! read more

Don't bother making an appointment. It's obvious the owner and women who answers the phone never writes appointments down. This is the 2nd time I've came here and both times it was apparent they were unaware of my appointment. Today I've been waiting 30 minutes and there seems to be no clear time on when they will begin my appointment. I've also observed them making other appointments who come in leave and reschedule for another time. It's obvious the owner takes all walk ins with no regard to appointments already made. Seems she's more focused on trying to make as much money as possible rather then providing a quality service. Unfortunately I won't be back. Kevin does a great job at nails, hopefully he can find a better place to work. This women is going to run her business into the ground. read more

I scheduled pedicures on two occasions here. While the nail technicians were friendly and did a nice job, the owner/manager is why I will not return. Between yelling loudly at a customer over a price misunderstanding, continuing to speak negatively about the person after they left, and arguing with me about whether I had an appointment even though I scheduled a week in advance and called the morning of to confirm, I will be going somewhere else. read more

They were clean, efficient and kind. I also appreciated that they did my acrylic nails well. I like longer nails so they can break easily. Thank you for the beautiful nails! read more

Highland Spa Nails - Pastel for the holidays. - Nail Salons Near Me - Saint Paul, Minnesota

Kevin did an amazing job on my nails. I showed him a Pinterest photo of what I wanted and said I wanted a more pink base than the photo. He helped me choose the colors that would look the best and they turned out better than I could've hoped for. read more

Highland Spa Nails - What I asked for - Nail Salons Near Me - Saint Paul, Minnesota

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Visiting from San Diego and needed my nails done, Couldn't have picked a better spot to have the dipping powder put one. Great Experience with Lena and I highly recommend checking this place out! read more

Highland Spa Nails - Dipping Powder #LV31 - Nail Salons Near Me - Saint Paul, Minnesota

Lena is THE BEST! Not only is she hilarious and kind, she is super fast! My niece comes to this spot all the time and brought us here. Johnny did my pedicure and he is absolutely fantastic as well. The nail full set design is on point. Don't go anywhere else. This is the place! read more

Lena did such a great job with my nails, added length to the ones that needed it and gave me the dip powder manicure which she said would be healthier and last longer on my nails. The location is nice and bigger than you think. My mom also got her nails done with me, we didn't have an appointment but we called to see if they would accommodate us and the staff was all very friendly! Highly recommend coming here & certainly seeing Lena read more

Highland Spa Nails - Nail Salons Near Me - Saint Paul, Minnesota

I called to inquire about getting my acrylic nails taken off. My first complaint was I wasn't greeted when an employee answered the phone, which is unprofessional. I also needed an appointment just to get my basins taken off...weird but I overlooked it. Secondly, when I started to explain what I was calling for, the employee became extremely difficult as to why I was contacting this salon instead of my usual salon even agreed I explained why and she said verbatim "ummm idk since you didn't get them done here". This was something I needed done right away and my usual salon was too far from where I was. As long as I'm paying it shouldn't matter...you guys lost a potential customer and future customers. read more

Kevin did a great job with my acrylic full set. He was detailed and careful, yet quick and efficient. I was a walk-in appointment but they were able to get going on my nails in about 15 minutes. I was done in 45! Everyone was very friendly and hard working. I definitely recommend! Total cost for an acrylic gel full set with a tip extension and coffin shaping was $55. This is $10-15 more than I normally pay for a full set, which is the only reason I gave 4 stars instead of 5. Otherwise, I was very happy with my experience and Kevin did a 5 star job! read more

Highland Spa Nails - Acrylic full set (gel) - Nail Salons Near Me - Saint Paul, Minnesota

They made three of my fingers bleed. One finger wouldn't stop, so they put some sort of glue on it. My hands look worse after coming here. They still charged full price! read more

Highland Spa Nails - Bleeding nail - Nail Salons Near Me - Saint Paul, Minnesota

I live in the neighborhood, and thought I'd check this place out. I stopped by on a Thursday night for a powder dip manicure, without an appointment. First off, none of the traditional manicure processes were offered - no soak, nail shaping, cuticle trimming, or hand massage. I had my nails filed roughly for about 30 seconds before she dove in with the first coat of polish. She didn't even let me wash my hands to wash off the nail dust from filing! From there, it got worse. She was extremely fast and sloppy with the work, as you can see from the photos. I still have polish on my fingers and cuticles. I was also asked to change chairs 3 times during the manicure, and was then scolded when one of my nails got smudged. Each station was equally dirty, with a thick coating of different powders spilled from different manicures that day. As I was leaving, she told me that my nails would probably chip and lift because of the color I picked (???). For $50, I've had much, much better service elsewhere. The place was full of regular customers who seemed pretty happy, so clearly some people love this place. Based on my experience, though, I won't be back. read more

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DO NOT GO HERE! The owner is very money hungry and RUDE! She books multiple people in the same time slot and will pressure you into services you do not want. She is very disrespectful to her employees and also does a super rushed job on nails. Such an overwhelming experience and truly not worth it. read more

The owner is incredibly rude (at least I think she is the owner). I make an appointment and I still end up waiting minimum 10 minutes every time. I was getting more cash out of my wallet and as I do it the owner literally says "that's it" in terms of tip.... as I was getting more!! The only person worth going to is Kevin. Otherwise, do not waste your time or money on this place. read more

Awful. They brag about how good they are and their two week guarantee. The gel chipped as they did not do the edges. I called to get them redone/fixed per their commitment. The woman who was asked to redo had an issue with fixing chipped nails. I would have paid if she would have asked for the ones that the nail damaged since it was not filed well the first time. Stay away. read more

Highland Spa Nails - Nail Salons Near Me - Saint Paul, Minnesota

I've been here many times, and I'm always obsessed with my dip results! All the techs are amazing and friendly, and it's a fun environment too. I'll keep coming back. Thanks for this today, Lena! You're amazing read more

Highland Spa Nails - Love! - Nail Salons Near Me - Saint Paul, Minnesota

My sister & I went here for the first time this evening and we left very happy! Lena was AMAZING and so kind, we love our dip manicures and will definitely be coming here moving forward. read more

Highland Spa Nails - Dip manicure by Lena - Nail Salons Near Me - Saint Paul, Minnesota

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The service was incredible and the staff was so kind, friendly, and easy to talk to. Prices are reasonable, and they offer repairs if it chips. I'm coming back next month and every time after that - so impressed!! read more

Highland Spa Nails - Nail Salons Near Me - Saint Paul, Minnesota

The staff is wonderful, friendly, and fun to talk with. Super quick dipping service and PAY WITH CASH, it will be cheaper for you!! I am in love with my nails and will definitely be becoming a regular! read more

Eh, OK. Kevin is a good nail tech for sure, I'd give him 5 stars..... I just wish he made his own appointments. My appointments here have not been honored and waiting is apparently the norm. If I make an appointment for 12, I don't want to be argued with that it was for 12:30 and then still have to wait until 1:00. The place is dead quiet, no music or TV, just the owner talking a LOT telling everyone how much they love her and on speaker phone taking "appointments". Personally, I don't want to be on speaker phone when I call but that's the way it is. Sadly, I won't go back. read more

AMAZING NAILS! Such a nice and clean place & friendly employees. FIRST time ever being here & i Love it my nails look amazing!! read more

Highland Spa Nails - Nail Salons Near Me - Saint Paul, Minnesota

So relaxing. They worked us in without an appointment. Very nice and accommodating. The owner has a great sense of humor, and she really takes care of you. read more

Highland Spa Nails - Nail Salons Near Me - Saint Paul, Minnesota

The first time I went there I absolutely loved Lena's work. But since I have been going she does't care as much when she does my nails it feels like. 1. asked for almond shaped and they were different shaped 2. I saw the fake nail had a microcrack so I pointed it out. She said it didn't matter but it ended up breaking 4 days after. I usually call to see when I can come in and when I do, it feels really rushed when she does them as she is doing other people along with mine. They don't last as long as they used to, and they aren't as smooth as they can be. Love Lena but it's average work for me. read more

Highland Spa Nails - Dip powder with tips added - Nail Salons Near Me - Saint Paul, Minnesota

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I am unsure about this place... They offer decent prices, so I thought I'd give it a try. When I arrived, they had me wait at least 45 mins because I was late 3 mins from my appointment time .... Yet "Tu" made my nails looks SO good. She did a great job! I love how my new nails look! read more