If you're looking for a salon with friendly, welcoming stylists who communicate well and make you…read morefeel comfortable, I'd recommend looking elsewhere. My experience was disappointing from beginning to end. The first stylist didn't take the time to communicate clearly about my haircut or make sure we were on the same page. I left with a haircut I wasn't happy with and feeling like the experience itself wasn't important. After contacting the salon, I met with the owner for a consultation. While she made some adjustments, the entire appointment was awkward. She barely spoke, so I found myself trying to carry the conversation just to break the silence. She didn't seem interested in building any rapport or making me feel comfortable. Near the end, she interrupted me while I was still talking, ended the appointment, and sent me on my way. I left feeling dismissed rather than cared for. The salon advertises itself as welcoming and experienced with diverse hair types, but my experience didn't reflect that level of customer care. I never felt listened to, valued, or genuinely welcomed. Every interaction felt like an obligation instead of someone who enjoys their work and wants clients to come back. I rarely leave negative reviews, but I think people should know that customer service here was just as disappointing as the haircut. I won't be returning, and I can't recommend this salon based on my experience.

I have been a repeat customer, but be warned if you are a busy bee Because I have experienced…read moreskilled service for my hair and have felt more comfortable here with my hair as a Latina than in other locations. *BUT PROCEED WITH CAUTION!! Unfortunately my concern is regarding their communication and strict policy. They would rather loose me as a future customer than help find a middle ground of a missed appointment that I tried to call the office for. Their booking service had an outdated number associated to it, so I didn't receive any communications with them. I hate to have to do this but if this is how a repeat customer is ignored and treated then it's just actually unfortunate. They took my money, which is expensive. I cannot and I don't any one really can afford an expensive hair appointment and receive no service. People budget for these things because yes they have people with skills and it's expensive! I am stuck in need of hair service. Without any regard. Just a rigid cold - rely on policy vibe, as in they disassociate with what they are saying because it's not right. And act with toxic positivity. Policy is NOT law binding. I will be disputing with my bank and considering further actions. As they even have a voicemail from me they never returned. I called them 4 times. And spoke to someone 1 time who couldn't assist me in any way as she was the register/ host and no one was available to be actual help. I didn't miss my appointment they ignored me. So yeah. Sorry but just a heads up out there- if you have kids or a family situation or work that might change your schedule unexpectedly due to, for me, a court date was set. Don't book as schedule may change and they will not care about taking 100 percent of price for nothing all because life is life and policy is just a pretend word to act like and/or hide behind.

I don't write a lot of 1 star reviews. This was my first experience with this salon, as I usually…read morego to Accolades down the street. I just wanted a pink hair extension put in and apparently had to make a pre-screening appointment for this first, rather than just put an extension in. I made my pre-screening appointment and had to wait 27 minutes until I was seen. The appointment took less than 5 minutes and I was told that they would have to special order it and would hopefully get the extension in by Tuesday. I reiterated that I needed this for a special event on Wednesday. The salon stylist told me that they would call me on Monday to get this ordered, delivered and set up. Needless to say, I never received follow up on this and had to scramble to get it done elsewhere. Frustrated to have wasted so much time, have to have a "pre-screening" waste of an appointment, and have no product at the end. Poor customer service experience for a first time visit. I'll never go back.

This is my first experience with Jae and the Japanese head spa. It was truly amazing, relaxing and…read moretransformative. I highly recommend Jae and this treatment. I couldn't decide my most favorite moment. Between the relaxing atmosphere, the scalp massage, the water treatment, arm and shoulder massage and being given a beautiful blow dry after, this is about as special treatment as I've ever received. FIVE STARS for Jae and the Japanese head spa!

First time ever that it doesn't take hours to be in a hair salon! Kim was attentive to what I was…read morelooking for. Usually, stylists cut more hair than I would like, Kim listened to me and made me so happy. Thank you Kim!

Betsy does a very nice job for a color and cut. I usually do something a little different each…read moretime. She is always ready to take on a challenge. I enjoy the conversation we have and feel very fortunate to have found her.

Had a men's cut from Thomasina. She did a fantastic job and I love the haircut. The best parts of…read morethe service were a brief but very nice shoulder massage and having my head wrapped in a warm towel. Oh, and the shampoo head massage too! Lots of nice extras all around. Super nice salon that looks more modern than I'd assumed from the outside. There's a discount for new clients as I received their business card from a friend with the offer.

Another awesome haircut and highlight job! Thanks Flower! This is exactly what I wanted. I love it.read more

Jaynee Studer For…read morethe past seventy - four years, I have been getting my hair cut about every five to six weeks. In that number of years, I have been to many barbers and stylists. The reason I am writing this review is to say that Jaynee Studer at Sakada is the best stylist I have ever had. I have been going to her for over two and one - half years and she is superb in every respect. She is an exceptional stylist and has found a way to cut my hair (with all of its cowlicks) so that it always looks very nice when she is finished. For over ten years, I went to a stylist at another salon and, after ten years, she could never even remember on which side I parted my hair! Jaynee is exceptional in her techniques and I would recommend her highly to anyone who is looking for a stylist. Besides being excellent at her profession, Jaynee is also very friendly and personable and a good person with whom to have a conversation. I always look forward to my appointments with her.

I went to Sakada at the beginning of the new year, had a nice Balayage, and cut with one of the…read morestylists there. I returned to get a nice new look for date night; unfortunately, I had horrible service this time around. I did bring in a reference photo for inspiration. I was open to talking about colors if there was a need to. I was a golden blonde on the parts that were balayage from last time. After some discussion, Melia asked if I looked like the reference photo and if I would be happy. I said yes. The service started fine, but she didn't get a lift from my hair. She said she feared damage, but I don't know why she didn't do a strand test if that was the case. Either way, she went through it again, and this time, it lifted very yellow. I was pretty concerned when she was drying it and not noticing that it needed some correction. She kept saying there were light issues, but being next to a big window, I didn't feel that was the case. I asked her if we could put some toner or something to help it. She did this, but it left blue spots in my hair, and I felt my blonde pieces were inconsistent in tone and application. She styled me before I really had a chance to look it over and as we were over time she had me pay her. She gave me her card and kind of awkwardly said if I needed anything to contact her. When I got home, I looked at my hair closer, but it didn't look good. I went to straighten it to get a better look at the issues; it was apparent that this was a bad outcome. I'm extremely disappointed in the lack of honesty. I understand mistakes happen, but professionals note when things don't turn out well and schedule customers for a fix before leaving. I sent my photo to get an opinion and was advised this would need some big color correction. I do believe in giving people another shot if I think they can do it. However, I already made many comments of concern about the color to which I felt wasn't validated when it should have been. I also didn't feel we had enough trust if she let me walk out looking this way. My hair already went through a lot and I don't have the confidence that she has a solution to get me where I want. I did ask for a refund as I would need to pay for a corrective service. It's one thing if this was about a matter of taste, but this was technically a bad job. In a text, she said she didn't do refunds and would do a corrective treatment followed by recommendations of foils. I don't want foils; I want blended pieces. Right now, I have harsh lines in my hair that shouldn't be there. There was back and forth about whether she thought this was a good outcome and about consistency/patterns. I have had multiple balayages over the years, and I know what is expected, so it was pointless to argue further. At this point, I think the pictures speak for themselves. It sucks when things go wrong, but I would have hoped that it would have been acknowledged at the time of the appointment or at least in the end. I did get my tip back after I sent pictures to push my point further, but this experience was beyond disappointing. Lessons I learned: 1) These people are independent contractors, which means their work is not guaranteed. Make sure you discuss bad results and alternative solutions if they are not nailing the look they promised. A good stylist stands behind their work and cares about your happiness. If you have any doubt, go somewhere else. 2) Be your own advocate. If you are too shy to say something, go somewhere else that has a manager in charge. 3) Always tell them to do a test strand if they have any concerns about lifting or hair integrity. It's better to do a test than doing a service again and running out of time. 4) If you are in doubt, ask another stylist in the salon to come over and give feedback. That way, you will know if your concerns are valid.

I wanted to like this place after my go to guy moved out of the metro. My last two cuts have been…read morehorrible! I have one side of my head with layers that are shorter than the other and it will take months to grow out.

My first visit to Peppertree, having relocated from out of state. Felicia took time to get a sense…read moreof what would work best with my hair texture, etc., my face shape, and stage in life.

I have been going to Abby at Meraki for a couple of years now for balayage specifically for…read moreblonding. I luckily stumbled across her when looking for a new stylist. She is a true gem of a person as well as a stylist. You can tell she truly cares about her clients and it feels like you're sitting catching up with an old friend when you see her. I recommend Abby any chance I get and cannot imagine going to anyone but her for my color. Meraki Hair Lounge is also a beautiful salon space with all around good vibes.

--If a guest shows you a photo of what they want and you're not equipped, unsure if you can…read moreexecute, or cannot perform the service a client is asking for, tell them. Give them the option to go somewhere else. Because this is unacceptable. My best friend got her hair done by Alison at Meraki Hair Lounge. She did not like the outcome because, well... look at the photos I've attached. The first two photos are what she wanted, the second two photos are what she got. Nowhere near what she asked for. Not even close. She tried reaching out/emailing the owner of the salon to see if she would connect her with another stylist in the salon to fix her hair and remedy the situation (since she no longer trusts the stylist that originally did this to her hair). No response from the salon owner. So she gave the stylist that did this to her hair, the opportunity to fix it. She was and is still very underwhelmed/unhappy with the outcome and is having to go somewhere else to have the color corrected and her hair fixed the way she wants it. The way it should've been done the first time.

On the front door the business has a sign that mentions masks are required…read more When entering you see a table with everything clearly marked. Clients are to sign a form with an unused pen and place used pen in different pen holder. There is sanitizer available. I was also pleasantly greeted at the door and told to wait outside until my stylist comes. My stylist Kelsey introduced herself (I'm a new client) and pleasantly greeted. She took me back to my station. We had a consultation about my hair and then she asked for consent (some people decline due to covid I guess)before providing a very relaxing/soothing dry hair scalp massage. I was then walked back to the sink stations where I loved how the wall had painting on the ceiling so something to look at since I keep my eyes open. Kelsey then did an amazing job massaging my head while washing my hair with great water temperature! I have extremely thick hair and I'm impressed with the skill and pace Kelsey handled my hair. Im very satisfied with the cut and walked with so much confidence leaving with a beautiful style. Waiting outside was so pleasant! I also loved all the plants in the salon.

Molly H. Is absolutely fantastic and I would recommend her to anybody getting hair cuts/color/hair…read moretreatments! Today I a women's cut, highlights, lowlights, and treatment for damaged hair and the experience could not have been better. From the beautiful decor to the tea offered upon first arriving at the studio, I was relaxed and pampered the entire time. My hair is beautiful, thank you Molly!