I am sad to write this review but figured it's good information to share with others…read more I read a lot of reviews and I made an appointment with "stylist A", about a month in advance. The day of the appointment I got a call from someone else (stylist B) saying that she was running 20 min behind and asked if I could come 20 min later than scheduled, I said sure and that's what I did. I get there and stylist B greets me, this is when I realized she isn't the person I booked with, based on the picture. She said "your haircut is now with Stylist C and pointed to another woman standing by the desk. I had no choice in the matter and was already very annoyed but the switch ups but didn't feel like I could say no, plus I needed a haircut. Let's just say I was less than thrilled with stylist C and the haircut I ended up with. Also very unhappy with how unprofessional stylist B was, she never mentioned she is taking over my appointment, and she called to change the appointment time and was still unavailable. I also want to mention that I emailed the salon sharing my disappointment and have not heard back at all.. no apology, explanation or anything. So if you have a preference for a stylist make sure they don't change things up on you! Very disappointing customer service.

0/0***Edited Response to Unprofessional Owner:*** I am devastated by how badly my hair has been…read morebutchered, and the owner's shocking response only adds to my frustration. Such an unprofessional, non-factual, and condescending reply reinforces my decision not to return and should serve as a major red flag for anyone considering this establishment. It's particularly troubling that neither the owner nor anyone in authority has had the decency to address my negative experience directly. The baseless attacks on my character are unacceptable, and it's disheartening to see lies and opinions spread publicly without any attempt to understand my side of the story. I want to share my incredibly distressing experience at Lua Nova Salon. I walked in excited for a new hairstyle, having shown the stylist a picture of what I wanted--a long bob (LOB) with layers. However, from the very first cut, I sensed something was off. The stylist next to mine reacted with wide eyes, looking back and forth between my hair and the floor, which immediately raised my concerns. Unfortunately, my fears were confirmed as the stylist butchered my hair. Instead of the layers I requested, I left with a blunt cut short bob that was nothing like what I had envisioned. To make matters worse, I was asked to leave while still in shock and tears. My distress made the stylist uncomfortable--yes, MY tears over my butchered hair were making HER uncomfortable. I was asked to leave looking like this, which made the situation all the more horrifying. I can't believe I walked into a place where, within 15 minutes, all my hair was chopped off, and I was treated as if I were the issue. I felt dismissed and invalidated during a moment that was deeply personal to me. I cannot express how heartbroken I am over this experience. If I could give negative stars, I absolutely would. I strongly advise against sitting in Emma Carlson's chair, as my experience with her was nothing short of horrendous. Please be cautious if you decide to visit this salon. What was meant to be a fresh cut to help me take a step forward in overcoming my deep depression has only made things 20 times worse. I hope others have a better experience, but I certainly will not be returning. I will be surprised and blessed if I make it out of this one. This has truly been an absolute nightmare and one of the worst days of my life. The first picture is my hair before I walked in; the second is the picture I showed the stylist for reference. This is what I was kicked out looking like. I'm still crying over this at 9 PM and can't believe this happened. I balled up what hair is left and put it underneath a barbell cap, topped with a hooded sweatshirt. I can't even look in the mirror. My head is throbbing from how much crying I've done. Date of Appt: 7.8.25 Time of Appt: 3:30 Stylist: Emma (Em) Carlson

Despite the fact that I live in SW Mpls, I love coming here for my hair appointments! First off,…read moreNatalie is amazing. She does a great job of listening to what I need, understanding the complexities of my hair, and executing a haircut that I LOVE. The salon overall is also lovely! It's a beautiful space, they throw fun events, and it has a designated parking lot (score!!). Their online scheduling tool is really easy to use, and they carry great product lines (but aren't pushy about them). Honestly, one of the best things about Gem is that Revival is across the street! I always try to make a day of it when I have a hair appointment, enjoying a delicious solo lunch or dinner across the street after getting a fresh cut.

If you're looking for a salon with friendly, welcoming stylists who communicate well and make you…read morefeel comfortable, I'd recommend looking elsewhere. My experience was disappointing from beginning to end. The first stylist didn't take the time to communicate clearly about my haircut or make sure we were on the same page. I left with a haircut I wasn't happy with and feeling like the experience itself wasn't important. After contacting the salon, I met with the owner for a consultation. While she made some adjustments, the entire appointment was awkward. She barely spoke, so I found myself trying to carry the conversation just to break the silence. She didn't seem interested in building any rapport or making me feel comfortable. Near the end, she interrupted me while I was still talking, ended the appointment, and sent me on my way. I left feeling dismissed rather than cared for. The salon advertises itself as welcoming and experienced with diverse hair types, but my experience didn't reflect that level of customer care. I never felt listened to, valued, or genuinely welcomed. Every interaction felt like an obligation instead of someone who enjoys their work and wants clients to come back. I rarely leave negative reviews, but I think people should know that customer service here was just as disappointing as the haircut. I won't be returning, and I can't recommend this salon based on my experience.

This is my favorite hair salon. Amanda makes everything she touches beautiful. She listens to my…read moreHair goals and magically makes me beautiful! I would also like to compliment Morgan, who is such a wonderful receptionist. She is friendly, professional, and attentive to the needs around her. This truly is my happy place! Plus, I love Kevin Murphy hair products.

The level of professionalism, customer service & the needed skills are top notch here. You are…read morewelcomed, and taken care of. Tiffany Quinn was my stylist. She is a Master Stylist, and does an amazing job.

Colleen rocks at cutting thick curly hair. She instinctively knows what to do with taming the…read morebeast. I have colicks and coarse hair and she cuts it the way I like it!

I saw Laura for a pedicure today and she was amazing! She made sure I got exactly what I wanted and…read moredid a great job. I'm super happy and I am picky. Also- I called on a Friday night and they were able to get me in on a Saturday. I can't recommend her enough!

I did my wedding makeup trial at Lili salon and spa with Boe and she was spectacular! She took my…read moreinspo pictures, asked clarifying questions and provided amazing results. My skin looked flawless. I am always hesitant to put new products on my face but their products did not cause any breakouts or clog my pores. I'm looking forward to using Boe again for my wedding makeup!

My experience wasn't good. Besides the place being beautiful inside and the people at the registers…read morebeing very friendly, my massage was a different story. My girlfriend gave me a 1 hour session as a gift, so I was excited. My massage therapist was late to the appointment because she was eating. She didn't seemed too "thrilled" to massage me vs my girlfriend as she probably thought it was for her. As the massage began, she showed signs of either being sick with constant clearing of her throat noises and sniffling. I made a comment about it and she stated she has some "food allergies" and had just finished eating. The noises continued and then began yawning a bunch on top of it as if she was tired and/or bored. The music was really low in the room, so I could hear everything. It wasn't a good experience at all and will definitely not recommend this place. If i find the massage therapist's name, I will update this and/or add it. I gave an extra star because of the people in front. - Anthony

This is easily one of my favorite salons I've been to. The space itself is light and airy, with a…read morefun industrial spin. I've seen Lys for years and they recently moved here - SO worth the follow! If you're looking for a queer-friendly space with a stylist who has both their own experience with queerness and seeks to help people find and create hair that is gender-affirming, Lys is your guy.

I recently got my hair done by Tasha and have been very unhappy with the results. I brought in…read moreseveral reference photos of what I wanted and what I did not want. The color that I walked away with is closer to the reference photos of what I didn't want. I walked out with brassy, warm, yellow, patchy and streaky hair when I requested light, ashy, cool tone, blonde highlighted hair. The color is not even, there is a distinct line patch in my hair that was not touched, and it made my hair incredibly dry and break off. The only reason I provided 2 stars instead of 1 is because when I brought my concerns to her regarding the color and feel, she gave me a two week window to reset the color darker.

I wanted to like this place after my go to guy moved out of the metro. My last two cuts have been…read morehorrible! I have one side of my head with layers that are shorter than the other and it will take months to grow out.

My first visit to Peppertree, having relocated from out of state. Felicia took time to get a sense…read moreof what would work best with my hair texture, etc., my face shape, and stage in life.

Liz is incredibly attentive to my preferences in what I want from my hair color and cut. She has a…read morekeen color eye and has been able to make magic happen as I transition from colored hair to my natural gray. THANK YOU, Liz!!!

Kenra H. Review is b.s. Liz is nothing but knowledgeable, amazing, and phenomenal. She matches my…read morenatural hair color perfectly and beautifully balayage highlighted my hair. She is an artist! All of her products are natural and gentle to my sensitive skin!