Great service. Great communication. Great team. Every time I have needed something looked at I know…read moreI am going to get an honest and quick response. I wish more businesses followed this same business model.

These guys are the best around! They are very knowledgeable and do quality work. They do a great…read morejob with pricing to keep you within budget. It's tough to find a company that is fair and do quality work Highly recommended!

Available on the weekend which was important for our rental cabin. Sent someone out within an hour…read moreof my call. Was able to trace and fix all the damage done by the rat that had chewed through a bunch of my wiring and added a protective sleeve to try to prevent future damage. Courteous and the service quote just to come out covered most of the work that was done. We were worried a whole new panel would be needed and a number of replacement parts. Spa heated right back up that day.

Oscar at Pinnacle Tubs is the MAN!! I walked in. He showed…read moreme all of the tubs that fit my budget. He explained everything I needed to know about the tub and I was sold. I paid for it that day with a convenient e-invoice and I was good to go! I got it delivered in less than a week(we got lucky the manufacturer had one in stock) Oscar and his team delivered it and I cannot be more happy. My family and I love the tub and we will be getting all of our services from PINNACLE TUBS!! Thank you Oscar and Team!

Ashton is great !! He's very helpful and knowledgeable. Professional and his work is good…read more Moved into a new home and he helped us understand our whole pool setup. He comes every week and has helped us so much. If you're looking for someone to hire for your monthly pool cleaning, look no further than!! Give them a call!

After having issues with a previous pool maintenance company, I tried to take care of the pool…read moremyself and failed miserably. Eventually, I did some research and came across Ashton from Norvell Pools. I gave him a call, and I'm glad I did. Ashton came out and did a thorough inspection of our pool and aging equipment. He pointed out several issues, took the time to explain each one clearly, and made sure I fully understood what was going on. I never felt like he was trying to upsell me. He was transparent, honest, and genuinely focused on what the pool needed. He quickly got the water balanced and looking great. Ultimately, we did need to make some repairs, and Ashton was fully capable of handling everything. We ended up replacing the filter, valves, and pool heater, all installed by Ashton. We've been very happy with the results. Any time a question or issue has come up, Ashton has been prompt, professional, and committed to keeping our pool in perfect swimming condition. His pricing is fair, and the quality of his work is excellent. If you're looking for reliable regular maintenance or need equipment upgrades or repairs, I highly recommend Norvell Pools.

Thank You! Like most people i have no idea what makes a jacuzzi work, and mine wasn't working…read more Fortunately I know how to work a computer and that's how i found Tim. Tim was super easy to work with, and his prices were great. I will definitely be using Tim's Pool & Spa for now on!

From the owner: Spa and hot tub repair Heater, pumps and controls…read moreAll makes Covers

We recently bought a place in Big Bear and needed help selecting the right spa -- while living…read morefull-time in San Diego. Jennifer at Olsen's Spa Service went above and beyond every step of the way. Even though we weren't physically in Big Bear during the entire purchasing process, Jennifer made everything seamless. She walked us through options, helped us choose the perfect spa for our home, coordinated every detail, and kept us updated from start to finish. Her communication, professionalism, and genuine care for her customers is incredible. If you're looking for a spa in Big Bear, do yourself a favor and work with Jennifer and the team at Olsen's Spa Service. Truly exceptional experience.

Olson's Spa Service is not only reliable but very responsive whenever I have had an issue with…read moreequipment in the past. I have been a customer of theirs for years and have zero complaints. In fact, I became a customer of theirs due to issues with another company that was not responsive and created a toxic environment in my hot tub where the bacteria level in my hot tub resulted in a doctors visit. I am glad I made the switch to Olson's. Last thing I would mention is they are well connected within the community and have even helped me find reliable service providers outside of spa services. HVAC repair, chimney sweep, and painter. That's good old fashioned customer service!

Possible Scam. Multiple requests made for a repair. Appointment scheduled. No show each time.read more

I hired Continental Precision Pools after my pool pump failed and I needed help getting everything…read moreback up and running, including draining and cleaning the pool. Craig was professional, extremely knowledgeable, and upfront from the beginning. He initially quoted a very fair price for a like-for-like pump replacement -- much lower than the $12K quote I got elsewhere. I ended up upgrading to a 1.5 HP pump, which raised the cost a bit, but the installation was done well and everything worked great. Craig and his team did a solid job draining and cleaning the pool, and I appreciated the bundled pricing offer to keep costs manageable. Where things fell a bit short was in communication. The monthly pool cleaning service was quoted at $170, which felt a bit high, and when I asked about flexibility, communication started to taper off. I also didn't receive a walkthrough on how to use the new pump -- just the manual. Overall, Craig really knows pools and gets the job done efficiently. If the communication and follow-through had been a little stronger, this would've easily been a 5-star experience.

Not all pool services are created equal. Mike and his crew are good at what they do. All the staff…read moreare knowledgeable about pools and equipment. I have gone thru my fair share of pool companies and so far Superior Pool Pro has been my go to. Too many other companies either hire kids or have techs that don't take the time to service your pools. These guys will usually always take their time and stay on top of their cleanings and maintenance. You can also trust these guys with repairs and are very fair with their pricing!

Michael and his tech are absolutely amazing. It is so nice to work with someone who is honest,…read moreknowledgeable, and always gets the job done. Excellent service and always professional! My previous servicer was so unorganized and always up charging for things every month. Really felt taken advantage of. After switching to Superior pool pro really gave me that peace of mind knowing I am getting great service and pool is taken care of.

Finally found a solid pool guy ! My old pool guy could never get my pool clear and just finally…read moreghosted me .. tried to take care of it myself for a few weeks but no time ...Had a party going on and was out of town the for a week came back to a green swamp ...my neighbors pool is always clean! so I got the referral and called Eddie This guy knows what he's doing ! #happywifehappylife

Eddie came out to give us a quote and seemed friendly enough. That was about it. Every other word…read moreout of this persons mouth was an excuse as to why work was not being done. He said a part for my pool equipment needed to be serviced and replaced. When I told him that I had a home warranty that covered the equipment instead of letting him service the equipment directly, he became less than helpful. When I had the technician for my home warranty check the part, he said it needed lubricant, but I watched him service the part with my own eyes, and put the part back in one piece. Next thing I know, Eddie is complaining that the part is broken. At which point I told him that it had been serviced, and it was ready for him. He insisted that it was broken, and when I went out to verify, the part that I just saw placed back in the equipment was now broken in half. Please keep in mind that the only people to touch this equipment are the home warranty company, which placed it back in front of my eyes. I also had checked the equipment myself, and it was fine post repair. Then the person from this company comes out and now the part is differently SNAPPED IN HALF. I'm not sure if this was retaliation, or just improper handling, but I know that the home warranty company nor myself left that piece snapped in half. So, let's do the math. After which, I called the home warranty company BACK and they then replaced the NOW BROKEN backwash valve. In the meanwhile, I had paid Eddie to perform two filters cleans, one of which he hadn't completed, so I asked him for my money back for the time being as the service wasn't provided and I needed to make sure the funds were available in case needed for the repair. Then Eddie and his company GHOSTED ME. I have texted and called, left several messages, all trying to be kind and professional, none of which were returned. If you own a company, even if you don't want to provide service to a customer, at least handle your business properly and tell them just that. I don't want to provide service to you. Not hard, right? I mean, let's get mad because I didn't let you rip me off multiple times? I understand I have some issues that needed to be addressed. I have several dogs which I needed to dispose of my dogs waste, which was done when mentioned. However, how do you present yourself as a company, break the customers equipment, and then ghost on them? Watch out! Not very professional, and a little shady.

I called to get my spa fixed. Originally Dennis was great. I paid $306 for him to repair a panel…read moreand then crickets. It was like pulling teeth to get a response. He said when the panel came in, he would go install it and then I never heard anything back. I had to follow up several times he apparently finally went over to the property took a look at it and then left according to the tenant there. Absolutely no communication no response and at this point I'm gonna have to follow a small Claims Court, Monday just to get my money back. Awful experience. Do not use this company!

Dennis is the best! He clearly has a love for this work and it shows in his professionalism, care…read moreand communication. He maintained our in-ground pool and spa for many months until we moved, brought the water chemicals up to the perfect balance and kept everything sparkling clean. His communication, easy texting, was always fast, friendly and responsive. Great guy and great job!