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Highland Pines Heating & Cooling

5.0 (1 review)

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2 months ago

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Wurke Bettler

Wurke Bettler

(24 reviews)

Wade is THE MAN! I…read moreneeded a 220/240v outlet, wiring, breaker and the whole shebang installed in my garage for my Blacksmithing business, and I could not be happier with the service WB provided. He was more than communicative up to our appointment, arrived early, provided a free quote, and even gave me advice regarding the market on Copper Wire (which I cross-referenced and confirmed after the fact). He even went out of his way after-hours to scour a specific part we needed, and took photos to confirm fitment before committing. A better price than anyone else, faster than anyone else, full clarity regarding pricing, and some of the friendliest service I've ever experienced. Nothing short of exemplary service from the whole crew. If you're dealing with Wade, you'll be taken care of. 10/10, my first choice from here on out.

Wade came as schedule as on time. He Quickly diagnosed the issue of a blown fuse and bypassed the…read morefuse with his tool to see if the machine would come on and told me it will take a while to reset and it did. He asked me to lower the thermostat so that when it reset it would kick on. I had to go to my phone app and remove the restrictions as my thermostat was locked at 78° and that was the internal temperature of my house. At this point my thermostat was working just fine..Once the HVAC reset, it kicked on and Wade said it takes a few minutes for the fan to reboot or start. After a few minutes it still didnt come on so Wade checked a few things out, and at this point he removed my thermostat cover because he thought maybe loose wire? I don't know, then after a minute he put it back on. Then I guess he diagnosed that the coil to my outside fan went out which caused my fuse to blow. Cool, he knew the issues. Then he told me everything wrong and the cost, perfect, please fix! Then He got the unit up and running but only blowing hot air, so he came back to the thermostat and removed the cover again. He was like" oh this is the problem, your pins are broken off. He put the thermostat back on and now no power to the thermostat. He told me that this thermostat pins were broken and I told him this was the very first time anyone has worked on the unit since it was installed and it was working just fine when he rebooted the system. I told him he must have broken them off when he removed the cover and his only response was "I'm not eating it"... this was going to be a 5* review, but this just went south really fast! I kept my mouth shut once he said " I'm not eating it". After a few minutes he offered me a used thermostat from his shop and offered to install for an addition $139 service call and I stopped him in mid sentence and let him know I already ordered a new one. ( I can install it myself) The thermostat was working fine, then it wasn't? he knows he broke it, just like I know he broke it. He didn't get anything over on me. He just damaged his reputation as this same statement will go to yelp. I'm so very disappointed that a service technician who has great yelp reviews would tarnish his reputation and that of his business. There are PLENTY of HVAC repair technicians around Prescott and Prescott valley, please choose wisely... I did not He got his $356, and I spent an additional $150 to replace the thermostat. Yes he got my money, but I have a voice and people who read this review will see it's recent and that Wade lacks integrity.. My home is 5 years old, my thermostat is 5 years old.. that is not old...period There wasn't anything wrong with my thermostat as it came on JUST FINE during the system reboot. No loose wires, NOTHING WRONG. The whole point of calling a service technician was to get my system up and running.. is it? No! Wade had to turn off the circuit breakers to the HVAC system because now that the thermostat is broken, it will continuously blow hot air. Read his response below. In his own words he broke it removing the cover.. if there were loose wires, the thermostat would not have functioned and it functioned fine for 5 years. He also stated he can't be liable anytime ... he drives a work truck and if he causes damage to someone or something, is he going to say he can't be liable for it because he's on a service call? Response from the owner 20 hours ago I'm sorry but this is a complete misrepresentation of what happened. I'm sorry that during the diagnostic the existing thermostat that is not installed or serviced by me, the plastic broke on the back of the thermostat when I had to remove it and there were loose wires behind it. I can't be liable anytime. I touch a unit if things that are brittle break. If that were the case I would never be able to fix anything. And yes I did offer you a new thermostat and you've made it sound like everything was fine and we were in good standing. I responded promptly charged you fairly. I'm sorry that the coincidence of it breaking happened during this diagnostic, but the way you're painting this picture of me is also completely outrageous. And making me look like I'm a bad guy which is borderline defamation. I would be glad to discuss this with you. When I left there were no problems between us and now you post this review attacking my character. Please let me know how you would like to proceed

Pitzer's One Hour Air Conditioning & Heating

Pitzer's One Hour Air Conditioning & Heating

(33 reviews)

One Hour Air - Review…read more In June, 2024 our roof air quit. I usually go on the roof to check electric fuses or error codes on the circuit board. This time, being 81, I decided it was time to have a professional diagnose the problem. I called my local One Hour Air (Corsair Street in Prescott). The diagnosis was reasonably priced at $89. After checking things out, I was told the unit was low on refrigerant but being 22-years old, needed to be replaced. Since it was in the heat of summer, I asked if the unit could be recharged and was told the r22 refrigerant required was illegal to use due to new environmental laws. This was the red flag since recharging with r22 IS NOT illegal. It is illegal to manufacture or import r22 but OK to recharge by using existing supplies. At the recommendation of my daughter, I called Northern Arizona Air in Prescott Valley and asked for a technician to take a look. The person they sent was a very knowledgeable person that had been around the business for many years. This person wasn't on the roof long when he came down to report the issues. 1) There are (2) slow blow fuses. One had blown causing the unit to not start. 2) The Schrader valve (like the valve to fill a tire) was damaged. He said there was no way possible that One Hour could have checked for insufficient refrigeration. The technician replaced the fuse and using a special tool, repaired the Schrader valve. He then checked the refrigeration level and said it was down slightly but not enough to affect the cooling. I asked him to "fill it up". The total cost was about $350. I was so happy with the service that I had Northern Air replace the unit once the summer heat subsided. Take away - Do not agree to any work at the time of inspection. Do a little investigation to see if what they are telling you sounds reasonable. Get a second opinion or referral from a neighbor. Then make an informed decision.

This company sends out flyers for a special on maintenance and service for your A/C unit. The…read moreserviceman after looking at our unit for 10 minutes and then said that the filters were dirty, the coil was dirty and the unit had a bad capacitor. 1- I changed the filters the day before he came 2- he charged $280.00 to spray a cleaner on the coils 3- he charged $400.00 to change a 5 dollar capacitor. This all took 10 minutes. He works on commission. I called their office and was promised a call back for explanation. The promised call never happened. This is the most dishonest company I have ever dealt with. They are a complete scam. I highly advise anyone to use a different company. I am sure that the promised call back didn't happen because they have nothing to defend. What I wrote in this review is the truth...SCAM

Highland Pines Heating & Cooling - hvac - Updated May 2026

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