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HigherLevel Stairs

5.0 (2 reviews)

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4 years ago

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Mr Fixit Fast - Traditional Kitchen Remodel with granite countertops

Mr Fixit Fast

(26 reviews)

3.5 stars. I found Mr Fixit Fast on Yelp and was impressed by all the reviews so I called to…read moreschedule them for an estimate of the drywall work we needed done. I SO wanted them to work out... I spoke with Yvette, who was really kind, and helpful. She collected my info and said Holly (the owner) would give me a call back to schedule the estimate. Holly called me back same day and the estimate was scheduled for the next day. The gentleman who came for the estimate arrived on time and was extremely professional. He clearly understood what needed to be done for each project we needed. Being the fairly new owners of the home, I wasn't sure if the previous owners had left some paint behind, so I requested the estimate include the cost if we had the paint, as well as the cost if they needed to provide the paint. He said I'd have an invoice by end of day. Nine days later I still hadn't received an invoice, and because I'd initially been impressed by the company, I called to follow up. Holly apologized and said she'd send it over immediately, and she did. However, the invoice was missing almost half the projects we'd discussed and only included the cost if we provided paint. I contacted her back pointing out the missing items, and received another estimate. The second estimate still had missing items. After a couple of emails and five updated estimates later the info still wasn't correct. We received five estimates from five different companies for our job and it was coming down to Mr Fixit Fast and another company. We ultimately went with the other company, even though they charged $600 more. I really wanted it to work with Mr Fixit Fast, and maybe another time we'll give them a call and try again, but for this project we didn't believe the work we needed done would actually get done because the estimates kept leaving them off and the costs kept changing.

Gave this place a call based on the Yelp reviews. Needless to say, I was very disappointed and…read morewasted over 2 weeks of my time. I had two rather simple repairs to be done in my house. To begin with, I spoke with Holly the owner. I scheduled an afternoon appointment to have a handyman come out and give a quote. On the day of, he surprised me by showing up just shortly before 9am when I had very little time. He claimed he was told morning...ok, I let it go. He provided a quote which I felt was reasonable and scheduled a repair for the next week. The day of the repair came and there was a downpour. This would affect part of the repair process, so I called and spoke with Holly. She seemed unaware of what exactly was going on and was unsure if the repair man would be coming or not. This struck me as very strange, but asked if she could find out. How could she not know? In any case, I get a call from the handyman about 2 hours after he was supposed to be there and we agreed to reschedule for the next week..exactly ONE week later. Here is the reason for this ONE star review: the next week rolls around and it is 9am..when he is supposed to be at my house. Nothing. I wait patiently...all the way until NOON...after noon I had heard nothing and decided to give them a call. Once again, I spoke with Holly who had no idea what was going on. She said she would call the handyman. About 40 minutes later the handyman calls apologizing claiming he forgot that today was my appointment. He said he forgot to write it down the last time we spoke and asked me to call Holly to reschedule. What's worse? Holly the owner NEVER called me. To this day, I have yet to hear a word from her. Not so much as an apology or anything. Not a peep. I did a little checking and it seems she contracts repair work out to independent contractors. Whatever the case, there is a serious disconnect between her and the repairmen she contracts with. And to make it worse she doesn't seem concerned with following through with her clients and making sure they are taken care of. I repeat: to this day I HAVE NOT heard a single word from Holly the owner about her company standing me up. Very unprofessional.

HigherLevel Stairs - carpenters - Updated May 2026

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