3.5 stars. I found Mr Fixit Fast on Yelp and was impressed by all the reviews so I called to schedule them for an estimate of the drywall work we needed done. I SO wanted them to work out... I spoke with Yvette, who was really kind, and helpful. She collected my info and said Holly (the owner) would give me a call back to schedule the estimate. Holly called me back same day and the estimate was scheduled for the next day. The gentleman who came for the estimate arrived on time and was extremely professional. He clearly understood what needed to be done for each project we needed. Being the fairly new owners of the home, I wasn't sure if the previous owners had left some paint behind, so I requested the estimate include the cost if we had the paint, as well as the cost if they needed to provide the paint. He said I'd have an invoice by end of day. Nine days later I still hadn't received an invoice, and because I'd initially been impressed by the company, I called to follow up. Holly apologized and said she'd send it over immediately, and she did. However, the invoice was missing almost half the projects we'd discussed and only included the cost if we provided paint. I contacted her back pointing out the missing items, and received another estimate. The second estimate still had missing items. After a couple of emails and five updated estimates later the info still wasn't correct. We received five estimates from five different companies for our job and it was coming down to Mr Fixit Fast and another company. We ultimately went with the other company, even though they charged $600 more. I really wanted it to work with Mr Fixit Fast, and maybe another time we'll give them a call and try again, but for this project we didn't believe the work we needed done would actually get done because the estimates kept leaving them off and the costs kept changing. read more

Gave this place a call based on the Yelp reviews. Needless to say, I was very disappointed and wasted over 2 weeks of my time. I had two rather simple repairs to be done in my house. To begin with, I spoke with Holly the owner. I scheduled an afternoon appointment to have a handyman come out and give a quote. On the day of, he surprised me by showing up just shortly before 9am when I had very little time. He claimed he was told morning...ok, I let it go. He provided a quote which I felt was reasonable and scheduled a repair for the next week. The day of the repair came and there was a downpour. This would affect part of the repair process, so I called and spoke with Holly. She seemed unaware of what exactly was going on and was unsure if the repair man would be coming or not. This struck me as very strange, but asked if she could find out. How could she not know? In any case, I get a call from the handyman about 2 hours after he was supposed to be there and we agreed to reschedule for the next week..exactly ONE week later. Here is the reason for this ONE star review: the next week rolls around and it is 9am..when he is supposed to be at my house. Nothing. I wait patiently...all the way until NOON...after noon I had heard nothing and decided to give them a call. Once again, I spoke with Holly who had no idea what was going on. She said she would call the handyman. About 40 minutes later the handyman calls apologizing claiming he forgot that today was my appointment. He said he forgot to write it down the last time we spoke and asked me to call Holly to reschedule. What's worse? Holly the owner NEVER called me. To this day, I have yet to hear a word from her. Not so much as an apology or anything. Not a peep. I did a little checking and it seems she contracts repair work out to independent contractors. Whatever the case, there is a serious disconnect between her and the repairmen she contracts with. And to make it worse she doesn't seem concerned with following through with her clients and making sure they are taken care of. I repeat: to this day I HAVE NOT heard a single word from Holly the owner about her company standing me up. Very unprofessional. read more

Called this place and they did a good job identifying our leak problem. Gabriel our handyman showed up on time at 8:00am and took care of the situation. He went to buy materials and came back. We had to have them fix the flashing on our chimney. It seems to have been installed improperly. He also identified potential problems to fix in the near term and provided explanation for it. He was friendly and helpful. read more

They scheduled me for a quote twice and no one ever showed. No one ever contacted me, I had to do follow up to find out that first quote wasn't done. I tried to make contact after second quote was missed, but got no response. How do they stay in business with practices like that? read more

This company should be reported to the BBB. They do horrible work and take no responsibility for their mistakes. Buyer beware!

Thankful for this companies great work to remodel our new office! From picking out the cool wood flooring to put on our walls and working overtime through all the rain and weather issues this last month! We are thankful we got hooked up with your company and so pleased with the result! Thanks so much for all you did for us! -True Wellness read more

I had MrFixItFast to build an outdoor shed for me. Bob came out to perform the work and did an excellent job. The job itself turned out to be a lot more work than expected because the kit was in so many pieces. I really appreciate the diligence that Bob provided to ensure the job was completed in a timely manner and to my satisfaction. read more

UPDATE: The owner (Holly) read my review and gave me a call. She was extremely apologetic and even offered to take me out to lunch. Overall I think this company is decent, and my guess is my repair needs just caught her on a bad day. If nothing else, I appreciate that she cared enough to call. ORIGINAL REVIEW: Stay away. Save your money and find another repair service. The short review is... this is a woman owned business ran by a lady named Holly. She has relationships with multiple contractors which is how the work gets done. She's unprofessional, has poor customer service, and is combative. When things fall short of customer expectations, she blames the contractors instead of taking responsibility herself. When you need to get work done, she's very hard to get a hold of. But when she needs payment, she's VERY responsive! For your reading pleasure, I've included the long, dramatic play-by-play of events below: 1. I called to request a repair of my sink. It was a stainless steel sink under-mounted to a granite slab. The glue that held the sink in place had loosened and the sink had fallen. I have a soft spot for locally-owned businesses so based on the yelp reviews I called this company to do the repair. 2. the initial conversation went well. Holly (the owner) was polite, informative and responsive. She booked me for an appointment about a week out. The repair would take 2 visits: Day 1 to fix the sink. Day 2 to fix the plumbing. She warranties the work for life. 3. the day of, the guy is a no show. After waiting 30 minutes I call Holly. Her response... "Oh yeah. Umm. Let me check. I'll call you back." 4. 10 minutes later I call her again (because she didn't call back). Me: Hi, Holly. I'm calling again to check on your guys. Is anyone coming out? Her: Oh yeah. I talked to him. Apparently one of their guys is sick but they didn't reschedule. I can have someone out to you in 40 minutes. Is that okay? Me: Not really but I don't think I have a choice. Its already an hour after he was supposed to be here. He'll take another hour to get here and its a 2 hour job. So what should have been done at 10 is now not going to be done until Noon. I hadn't planned on taking off of work that long. Her: Soooo... do you want to cancel? Me: No, I can't afford to. I've been without my sink for a week so I need it repaired. Her: Soooo... do you want to cancel? Me: No. Please send the guy. Her: Okay 5. Guy shows up in 40 minutes and actually finishes the job in an hour 6. Later that day I get a call from the plumber to do the 2nd part of the repair. He tells me he has another commitment and wants to know if he can reschedule for sometime later that day. (Ugh - really?) 7. Plumber shows up the next day on time (the new rescheduled time), is polite and works fast but comments on how the sink doesn't look to be installed correctly. I then contact another granite guy for a 2nd opinion. He comes out and looks at it and also says that the sink was not installed correctly. (note: I didn't tip off either one). 8. At the end of the job the plumber asks for payment by check. I tell him (a) Holly never mentioned I would need to pay by check (she actually didn't mention at all how she needed payment) and (b) I wanted to discuss the sink repair before I made payment. He says he understands and leaves. 9. Within 10 minutes of him leaving Holly calls me to discuss my concerns and of course, collect payment. I tell her about the repair and she spends 10 minutes convincing me the other people don't know what they're talking about and her sink was done the same way... blah, blah, blah. She then proceeds to go into how she's so disappointed in the 2 contractors and them needing to reschedule. At the end of the conversation she sends me an email from a page on Home Depot that (in her opinion) supports the repair was done correctly and then says she'll warranty the work for a year. And of course, to the email she attaches an invoice which, interestingly enough says she'll warranty the work for 90 days. Since the repair guy left, Holly has contacted me at least 7 times, either by phone, email or text to collect payment. I find that interesting given how hard it was to track her down for an update when I was trying to get my sink repaired. In the end, I paid her. Fingers crossed this repair will last. If not, I can tell you who I will NOT be calling for repairs. read more

I'm putting four stars simply because I didn't end up using Mr Fixitfast's services - but I want to applaud the owner for her customer service. I was referred to Mr. Fixitfast by a different contractor who wasn't able to get to my problem quickly enough. It was a minor problem turned emergency by an impending Texas downpour. The owner of Mr Fixitfast listened to my problem quite patiently, but explained that we were out of her service area. She then proceeded to look up the phone numbers of other who could help, and gave me a referral. That was really kind and helpful. I would certainly recommend her based on her customer service. read more

We used them for odds and ends we had around the house. Frank showed up and was polite, efficient, and knowledgeable. From the start to finish, the experience was truly outstanding. We would definitely use them again. Their pricing is good... You can possibly get the same job done for cheaper elsewhere, but they were well worth the money considering the professionalism and ease of working with them. read more

Entered my request info on their web page. Holly responded the next day and setup an appointment with Frank on a day of my choosing, complete with arrival time. Frank came out and swapped out an exterior door, installed a screen door, re-caulked a soap dish, and touched up the enamel chip in the guest bathtub. He did a great job and I would use them again without hesitation. read more

I wouldn't hesitate to recommend Mr. Fix it Fast. Holly is a pro. She is very responsive, meticulous and she aims to please customers. I believe that is a privilege to be serviced by honest and competent people such this company. They are local and customer service is always the best. read more

Holly, Ryan and the rest of the fantastic team at Mr. Fixit Fast are a pleasure to work with. They did a remodel of our Plano 4/4 School of Music location recently. It came in on time, on budget and with more communication throughout the process than we have ever received from other contractors we have worked with. Thanks Holly! We are looking forward to working with you on our new McKinney school soon! read more

Very disappointed with the work they did. For the price, I expected much better. Estimate on how much material was needed was way off, amount of time it would take was way off, communication was almost none. So they're expensive, not fast, and their work is shoddy. Be warned and go elsewhere! read more

I called Mr. Fixit three weeks ago. They told me they would send someone out to meet me to get a quote on some repairs. I had a list of approximately six items that needed repair. This is a rental property and on the market to lease. I am 45 minutes away so I need to ensure that someone would meet me there. The time was set up for 12:30, they were to work me in just to give an estimate. At 1:30 I called and was told he was running a little late. Then the handyman called me and told me his own home had a plumbing problem and it would be 4:30 or after. I explained I would not be able to stay that late. I wrote a list and gave him the combo code to go into the home. A list of all the repairs were made and set on the cabinet. No call or even a call so I decided I would call again. The person whom answered the phone said he had not gotten to the estimate but promised he would go by there and my estimate would be emailed to me the next morning. I waited again a few days and no estimate or phone call. Someone from the office called and said he was sorry but it was not done and the handyman even lost the list. I was truly disappointed in the service I received. This is no way to do business and I am a property manager that could have given more business. However, not only will I not give them my business I will not give them a good review to any other agents or friends and family. This company need to take some lessons in customer service. read more

Mr. Fix it Fast is a very dependable and great service company. I would highly recommend them. They installed flooring for my home and the owner was very attentive to the situation and follow up. A Service Company you can trust . . . A Plano Resident read more

I recently used Mr Fixit Fast for the second time, and in both cases the results have been excellent. The first project, done some time ago, was to repair some areas of damaged dry wall in the master bedroom. It required that the area around the damage be sanded and knockdown texture be applied that matched and blended into the original texture. Finally, the paint color had to be matched and the area repainted. While paint color matching is rarely perfect, this match was much better than I had expected and they feathered the paint to well above and below eye level so that it is difficult to detect even if you're specifically looking for it. I was more than satisfied with the end result. The second recent project was to repair a stair landing and a triangular stair built on the landing. Both were occasionally squeaking and creating a loud "pop" despite several additional screws having previously been drilled through the tread. Holly brought in a carpenter that ended up cutting out a portion of the tread on the landing and framing some additional support underneath the tread. The task took several hours, but the result is perfect. Both times Holly has been great to work with. I suspect these projects are much smaller than her average project, but she still took the time to provide a written estimate before any work was done and I felt no pressure to authorize the work once I had the estimate. If you have any home repairs or remodeling to do, I would definitely recommend that you consider using Mr Fixit Fast. read more

We needed fascia repaired on our house do to squirrels. I called six different companies before I called Mr. Fixit Fast. I spoke to Mark at Mr. Fixit Fast and set up a date for the repairman to reach me. He offered to come out on SUNDAY while we were at church. He came out on Sunday and sent us pictures of his work when he was done. Ishmael did a really good job. We are so glad we chose Mr. Fixit Fast for our repairs. read more

I called to request a few repairs needed on the exterior of my home. They were able to come out the next day to see them. The handyman quoted me prices which were very reasonable so I asked them to do the work. They completed the work the same day and we were very happy with the service. Would recommend to a friend and will use this company again as needed. read more

When I called I specifically ask for a plumber and electrician for a list of things I need to repair. What the person told me on the phone was that they will send out one person who is a plumber and electrician. It was a little odd so I told her again what my electrical repair is and verified again if that person is both a electrician and plumber, due to the time limit on this I don't want any delays. She gave me a resounding yes. The next day the person came and called me that he can't do the electrical work that has been requested, he told me he is only a handy man. So I called back trying to understand why they send the wrong person and the lady on the phone will not answer me other than asking me to authorize the repair for the plumbing and need to give my credit card. Finally when I asked what will she do with the electrical work and the delay she made it sound like I was bothering her and reluctantly said that she will try to find a electrician to repair it Monday but that is a big if and will not know for sure. I have wasted all the time to verify and when I called she doesn't want to take any responsibility and made it sound like a inconvenience. No thank you, I will find someone else. Very disappointed. read more

Recently we had a slab leak in our foundation. The floor was damp in 3 rooms, so I knew it was going to be extensive. This was overwhelming. I didn't know where to begin, who to call or what to do. Holly K. with Mr. Fixit Fast was a life saver. She came in and took over the entire process. We needed a plumber, concrete, tile, woodwork and paint. All of her workers were professional and fast. Their work was done the right way and Holly was there often to make sure... Holly was also very detail oriented and has a very good eye for interior design, (I am not detail oriented and I am not up on current style). Holly was willing to help me with narrowing the tile and color choices as well. I would recommend Mr. Fixit Fast for any remodel or repair, large or small. read more

I really like the owner, Holly. She is courteous, responsive, and extremely organized. We have owned a rental house for almost 7 years and have been through several handyman during that time. Holly and her crew are definitely my favorite since they get the job done and most importantly they communicate promptly. read more

Mr. Fixit Fast is the first call we make when something needs to be repaired or work done. From tree trimming, window replacement, soffit repair, to concrete work, Holly has always provided an excellent person to complete the job at a reasonable price in a timely manner. She is and will continue to be our "go to" resource to use. read more

Frank is awesome!! We cannot thank y'all enough. Very professional, knowledgeable and thorough. Did I also say polite and friendly?! Whatever we asked about Frank knew. His work was precise. He took his time . He never made us feel rushed. We could not be happier. :-) Thank you Holly for sending him so promptly!! read more

Holly and her team do top quality work, and their customer service cannot be beat! If you want the job done right the first time, and you value friendly and communicative service, call Mr Fixit Fast. You will not be disappointed! read more

I was very impresses reading all the good comments on this company and excited that it was woman owned. The contactor Joseph that was sent to do an estimate seemed to be a good guy. After the initial visit I had to email Holly and ask where my estimate was when 2 weeks had gone by. To my surprise Joseph was no longer with the company as of 9 days prior yet I was never notified. Holly wanted to make things right and personally came out with Ryan and we went over the work I wanted done. She seemed very excited about the project and immediately scheduled Brett to come out to look at floors and countertops I wanted replaced. Another week and a half has gone by with no word so I called her today only to be told she was "afraid" to do the work and didn't want to do the "mounds" of paperwork requird for doing work on an older home. My house was built in 1956 and work must meet EPA standards. Which I need to mention here that her website states they are "certified" and "qualified" to do! After listening to her "soul searching" she had been doing about the job I finally had to ask point blank "Are you trying to tell me I need to find someone else?" Imagine my shock when she said yes! While her website states she is qualified to work on older homes she does not live up to that and it was very disappointing to find out I was back at square one. If you contact them make sure you ask up front if they will follow through and actually DO THE WORK. Jacked around foe almost two months and that was MY time wasted. Did I mention I was paying CASH?? read more