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    High Timez Cakes

    5.0 (1 review)
    Open Open 24 hours

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    3 years ago

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    Rock Sugar Custom Cakes - Seamstress birthday cake

    Rock Sugar Custom Cakes

    4.9(53 reviews)
    6.5 km
    Women-owned & operated
    LGBTQ friendly

    I will post a picture as soon as we get them! This is the second time we have used Rock Sugar & she…read morehas been great. Clear communication is definitely key with custom orders. We sent pics back & forth to make sure to make sure we had it all down since we had some funky requests. She was an absolute angel about our tastings. She made sooo many cupcakes for them holy cow! We had friends over & got to chime in since they also were able to taste some Will definitely use her again and again! Cake was delicious.

    I wasn't planning to leave a review, but I really feel compelled to share this experience…read more I submitted a request through Christy's website on Saturday for a cake I needed the following Friday. I didn't receive a response until the end of day on Tuesday. I also called her bakery multiple times and had no answer or response-- for 4 days! By that point, I already found another bakery to handle the cake, but had I waited, I would have been left in a very bad position. As a fellow business owner, I don't say this lightly ~ the level of communication here is pretty unacceptable. It takes legit, less than a minute to acknowledge an inquiry and set expectations. A simple "I'm totally booked out" or "I'll follow up" would have demonstrated basic professionalism and respect for a potential client's time and energy. When someone goes out of their way to find your business, fill out your form, and actively try to give you money ~ silence and negligence send a very clear message about how that effort is valued. You haven't earned a client here-- and maybe that doesn't matter to you, but word of mouth is the best form of advertisement, and that matters. My response to Christy's response: It takes less than a minute to fire off an email, or simply answer your phone. There's no such thing as "Easter Monday"-- it's just Monday. When someone reaches out with a clear deadline, a quick acknowledgment isn't optional-- it's expected. Even a one-line response would have been enough for me to plan accordingly.

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    High Timez Cakes - customcakes - Updated May 2026

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